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On ‎8‎/‎12‎/‎2019 at 12:38 PM, Maurice Naggar said:

This Thread/topic is for member  GUCCI only. who is the topic starter.

If you are not  Gucci   , do NOT post here  


Hello Gucci.

There is no basis to suspect that your phone would get a malware from the situation of your PC having Chrome.

Now then.... I was looking for the Support tool report so I can review and then guide you forward.



So then you only want people to pay for and use your product, and not to actually solve their problem? Interesting...I don't suppose I'll ever use it again then if that's the attitude of the company.

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To Kearly.   This Help sub-forum is one to one.  One customer & one helper.  It is not a group thing.

I am going to split off your posts from here & put them into a Topic-thread just for you.


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Hi, @KEarley     :welcome:

My name is Maurice. I will be helping and guiding you, going forward on this case.


The malware help sub-forums are one to one type situation.  It is not a group thing.  The original poster is the one that is being helped.

This Topic is for you.

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support- to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    Click the Gather Logs button
    A progress bar will appear and the program will proceed with getting logs from your computer
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.


Thank you.


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