Geoffgt #1 Posted August 5, 2019 Hi, I'm getting the same 53 threats found every time a scan is carried out. How to get rid of these permanently? The scan report is attached. Thanks Malwarebytes report 3 7 2019.txt Share this post Link to post Share on other sites
Malwarebytes #2 Posted August 5, 2019 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Share this post Link to post Share on other sites
Maurice Naggar #3 Posted August 7, 2019 (edited) Hi @Geoffgt Please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-1.4.0.623.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Click "Reveal Hidden Contents" in post # 2 above for details on how to attach a file: Edited August 7, 2019 by Maurice Naggar Share this post Link to post Share on other sites
Maurice Naggar #4 Posted August 10, 2019 Hello @Geoffgt Are you still with us ? I was looking for the support-tool report so I can review and then guide you forward. Share this post Link to post Share on other sites
Geoffgt #5 Posted August 13, 2019 Hi Maurice Thanks for pushing me, I'm working on it and will get back to you shortly. Last time I tried there was no report, will do it next time before quaranteening! Cheers Geoff Share this post Link to post Share on other sites
Maurice Naggar #6 Posted August 14, 2019 Hi. Are you doing ok? I was looking for the support-tool report so I can review and then guide you forward. Share this post Link to post Share on other sites
Geoffgt #7 Posted August 15, 2019 Hi Maurice Thanks for pushing me, please see attached the requested report Cheers Geoff mbst-grab-results.zip Share this post Link to post Share on other sites
Maurice Naggar #8 Posted August 15, 2019 Hi. Thanks for the support tool report. Chrome is involved in this situation & also there is a Chrome extension that needs to be Uninstalled from within Chrome. [ 1 ] Need to turn off the SYNC feature in Chrome. Use Chrome to go to https://www.google.com/settings/chrome/sync and sign into your account. Scroll down until you see the "reset sync" button and click on the button At the prompt click on "Ok". [ 2 ] Start Chrome. Look on the upper top right and click on the 3 dots ( or dashes) menu icon of Chrome ( top bar). Then click on More Tools > then click on EXTENSIONS. Look for VideoConverterHD then if you see on its right a blue color slider, click or slide it to the left so that it is dimmed to grey color ( turned off) Then click on REMOVE with your mouse. That ought to take care of it. Keep me advised. Sincerely, Share this post Link to post Share on other sites
Geoffgt #9 Posted August 19, 2019 Hi Maurice I'm glad to report that the problem is now rectified. Thanks a lot Geoff Share this post Link to post Share on other sites
Maurice Naggar #10 Posted August 19, 2019 Hi. That is great. You are very welcome. Allow me to relay some good tips. Safer practices & malware prevention: Follow best practices when browsing the Internet, especially on opening links coming from untrusted sources. First rule of internet safety: slow down & think before you "click". Free games & free programs are like "candy". We do not accept them from "strangers". Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing. Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program. Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos). Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed. Take great care in every stage of the process and every offer screen, and make sure you know what it is you're agreeing to before you click "Next".Use a Standard user account rather than an administrator-rights account when "surfing" the web. See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html Dont remove your current login. Just use the new Standard-user-level one for everyday use while on the internet. Do a Windows Update. Make certain that Automatic Updates is enabled.https://support.microsoft.com/en-us/help/12373/windows-update-faq Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware. For other added tips, read "10 easy ways to prevent malware infection" . All the very best to you. Sincerely, Maurice Share this post Link to post Share on other sites
