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Same threats found every scan

Geoffgt

By Geoffgt,
in Resolved Malware Removal Logs

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Malwarebytes

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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Maurice Naggar

Maurice Naggar 9

Posted
Posted (edited)

Hi  @Geoffgt     :welcome:

Please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-1.4.0.623.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab on the left column
     
  7. Click the Gather Logs button
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer
     
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
  10. Please attach the file in your next reply.

Click "Reveal Hidden Contents" in post # 2  above  for details on how to attach a file:

Edited by Maurice Naggar
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Maurice Naggar

Maurice Naggar 9

Posted
Posted

Hi.

Thanks for the support tool report.   Chrome is involved in this situation  & also there is a Chrome extension that needs to be Uninstalled from within Chrome.

[ 1 ]

Need to turn off the SYNC feature in Chrome.

Use Chrome  to go to https://www.google.com/settings/chrome/sync and sign into your account.
Scroll down until you see the "reset sync" button and click on the button
At the prompt click on "Ok".

 

[ 2 ]

Start Chrome.

Look on the upper top right and click on the 3 dots ( or dashes) menu icon of Chrome ( top bar). 

Then click on More Tools > then click on EXTENSIONS.

 

Look for VideoConverterHD

then if you see on its right a blue color slider, click or slide it to the left so that it is dimmed to grey color ( turned off)

Then click on REMOVE with your mouse.

 

That ought to take care of it. Keep me advised.

Sincerely,



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Maurice Naggar

Maurice Naggar 9

Posted
Posted

Hi.

That is great.  You are very welcome.

Allow me to relay some good tips.

 

Safer practices & malware prevention:
Follow best practices when browsing the Internet, especially on opening links coming from untrusted sources.
First rule of internet safety: slow down & think before you "click".
Free games & free programs are like "candy". We do not accept them from "strangers".


Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing.
Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program.

Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos).

 

Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed.
Take great care in every stage of the process and every offer screen, and make sure you know what it is you're agreeing to before you click "Next".

Use a Standard user account rather than an administrator-rights account when "surfing" the web.
See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html
Dont remove your current login. Just use the new Standard-user-level one for everyday use while on the internet.

 
Do a Windows Update.

Make certain that Automatic Updates is enabled.
https://support.microsoft.com/en-us/help/12373/windows-update-faq




Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware.

For other added tips, read "10 easy ways to prevent malware infection"

.

All the very best to you.

Sincerely,

Maurice

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