False readings in emails from my bank

[DanyD]

Good day everyone,

I started having problems with a letter my bank sends me, which I signed up for. No fraud or spam.

I contacted the bank, I am the only one with this problem. I sent the letter to another computer and the links are fine and open without problem.

I would like to know how I can tell Malwarebytes to aknowledge the links that are problematic and accept them as ligit. You will find below one of the false links.

I am sorry for the quality of my language since I am from French speaking province in Canada.

Your help would be welcomed. Thanks

Dany

 

 

https://links.marketing.bnc.ca/ctt?kn=3&ms=MzU4ODMxOQS2&r=MTY5NDc3NTg4NTQ2S0&b=0&j=ODAwNzQ1OTg0S0&mt=1&rt=0

 

Edited July 10, 2019 by Dashke

[Dashke]

Hello Dany,

Can you please attach the protection logs so we can take a look at them?

As we are not blocking bnc[.]ca.

[DanyD]

Hi there,

Is this what you need ? Or where can I find the file you are looking for ?

Thanks a lot

DanyD

Compte rendu d'analyse 9 juillet 2019.txt

[Dashke]

Hello Dany,

Please open MB3 and go to Reports and attach "Website blocked" report. Or you can take a screenshot of the notification and attach it here.

[DanyD]

Hi Stephan,

There is no such thing as a website blocked report in MY MB. I find what the file I attached with my second post, and nothing else. 

You will find attach the blocked page in Chrome, which is the same in Edge.

My MB is in French. Log files might be called by a different name, but the most detailed I found is what I already gave you.

If there is a specific path to the file you need, please provide it.

Thanks a lot. Have a nice day

DanyD

[Dashke]

Can you please exit MB and see if you can open the page after that?

As I mentioned earlier, we are not blocking this domain.

[DanyD]

I quitted MB, I stopped every protection. I reboothed the computer.

I still have the same problem.

I worked with Microsoft and with the Bank. They both tried to see where is the problem.

In Chrome, I have autorised everything for that link, didn't change anything.

The same problem happens with Edge.

I join the informations gathered in Edge about the certificate.

Frankly I don't know what to do anymore...

Thanks

DanyD

[MysteryFCM]

The screenshot you've posted shows an error from the browser regarding the certificate, not a block from our software. They need to correct their TLS certificate to allow the browser to load it (alternatively, you can use a different browser (e.g. Firefox etc))

Edited July 17, 2019 by MysteryFCM

[DanyD]

Hi,

As I said earlier, the problem happens also in Edge. So now, it looks like it is to my Bank to make changes to their certificate ?

Then why do I have this problem and not my husband on HIS computer ?

Thank you for your time. 

DanyD

[MysteryFCM]

Sorry for the delay. I've no idea unfortunately. It could be anything from the browser versions, extensions or other software etc installed.

I'll point the support guys here to see if they can assist.