how to tell if update is current

[sheila_c]

I sometimes have a problem with my ISP blocking updates for my antivirus.  I need to know how to check if the same thing is happening to Malwarebytes.  My current update package version is 1.0.10872,  Is there a place on the website where I can check if this is actually current today (6/2/2019)?

Thanks,

Sheila

[Malwarebytes]

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[exile360]

Greetings,

Unfortunately there isn't, however Malwarebytes will display an error if it is unable to connect to its update servers to check for updates so you will know if something is wrong if you see such alerts.  That said, if there is any way to allow particular sites/connections the list of servers Malwarebytes connects to may be found in this support article.

I hope this helps and if there is anything else we might assist you with please let us know.

Thanks

[sheila_c]

Thanks for the servers list.  I will see if I can find where it show what is allowed or not.  

Since I have not received any error messages from Malwarebytes, I will assume there is no problem.  (Hopefully...)

 

[exile360]

You're very welcome

By the way, by default Malwarebytes is also configured to alert you if its databases get too far out of date.  You can also review the logs for Malwarebytes to determine how each update check goes as it will show errors if it is unable to connect to the servers in the logs or if anything else goes wrong during the update process.  The main log you'll want to focus on is C:\ProgramData\Malwarebytes\MBAMService\logs\MBAMSERVICE.LOG.  Just look for entries similar to the following (this is from a successful update check where no new databases were available/it was already up to date):

06/03/19    " 13:29:06.621"    33254202    0a54    0b74    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::ValidateDBManifest    "updatecontrollerimplhelper.cpp"    5081    "Signature successfully validated"
06/03/19    " 13:29:06.922"    33254499    0a54    0b74    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::ValidateDBManifest    "updatecontrollerimplhelper.cpp"    5085    "DB manifest successfully validated"
06/03/19    " 13:29:06.922"    33254499    0a54    0b74    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::CheckDbManifest    "updatecontrollerimplhelper.cpp"    5436    "Validated DB manifest - success"
06/03/19    " 13:29:06.924"    33254514    0a54    0b74    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::DoUpdate    "updatecontrollerimplhelper.cpp"    687    "DoUpdate - Starting check for updates (automatic)"
06/03/19    " 13:29:06.924"    33254514    0a54    0b74    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::DoUpdate    "updatecontrollerimplhelper.cpp"    696    "Checking for: Installer=[Yes], SDK/Ctlr=[Yes], DB/CLS=[Yes]"
06/03/19    " 13:29:06.924"    33254514    0a54    0b74    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::GetInstalledPkgVersions    "updatecontrollerimplhelper.cpp"    1362    "Installer package --> [mbam-c.installer.consumer], current version: [3.7.1]"
06/03/19    " 13:29:06.924"    33254514    0a54    0b74    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::GetInstalledPkgVersions    "updatecontrollerimplhelper.cpp"    1401    "SDK/Controller package --> [mbam-c.ctlr.64bitv2], current version: [1.0.586]"
06/03/19    " 13:29:06.924"    33254514    0a54    0b74    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::GetInstalledPkgVersions    "updatecontrollerimplhelper.cpp"    1435    "DB/ClsEng package --> [mbam-c.dbcls.64bitv2], current version: [1.0.10886]"
06/03/19    " 13:29:07.511"    33255091    0a54    0b74    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::DoUpdate    "updatecontrollerimplhelper.cpp"    730    "Checked for updates - no updates available"
06/03/19    " 13:29:07.511"    33255091    0a54    0b74    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::DoUpdate    "updatecontrollerimplhelper.cpp"    756    "Update check is complete."

You can easily locate entries related to updates by searching the log for the term update or updatecontroller using the search function built into your text viewer/editor.  If anything went wrong you'll see something like WARNING or ERROR in the place of INFO and details in the details that follow on the line for each such entry.

[sheila_c]

Wow - this is one HUGE file!  All the update lines are OK.  But in the rest of the file there are lots of warnings and some errors.  Is there anything I should do about those?

Thanks!

Sheila

[exile360]

Yeah, it's so large because that is where virtually all the primary data for the main service that protection, scanning and many of the application's functions run through/load through.  It's pretty typical for there to be some errors in there.  If anything serious goes wonky the application will let you know about it or will take steps to correct it on its own (i.e. recovering from known good backups automatically if its data files become corrupt and retrying updates etc.).

[sheila_c]

Great! Now I can stop worrying about what might be happening.  I do appreciate the help!!

Sheila

[exile360]

You're welcome

If there is anything else you need help with or have questions about please don't hesitate to let us know.

Thanks