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MBAMservice.exe Access Denied


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I have tried every thing to disable the Malware bytes service. I keep getting the message "Access Denied"  Error 5. This situation occurs only on my Windows 10 64 bit operating system. I am able to disable the file on my Windows 7 32 bit operating system. I have reinstalled the program twice. No settings in services has helped. I would appreciate some help to disable the service. I am unable to get the Windows Sandbox to install with AV programs active.

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

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Greetings,

You shouldn't disable security related services that way, it's likely to cause instability as most of them (including Malwarebytes) are designed to defend themselves from being manipulated or terminated to protect against malware.

To disable Malwarebytes completely you should right-click on the Malwarebytes tray icon in the notification area near the system clock and select Quit Malwarebytes and click Yes if prompted by User Account Control.  That will terminate all of Malwarebytes' processes, drivers and services from memory.

Please let us know if you have any trouble or if there's anything else we might assist you with.

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