Malwarebytes - one of the modules causes crashes in another program

[Makinero]

Malwarebytes - one of the modules causes crashes in another program Driver Genius 19
 

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Loading unloaded module list
..
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(1248.124c): Unknown exception - code c000041d (first/second chance not available)
eax=fffffffe ebx=000300aa ecx=00000000 edx=00000000 esi=0000a918 edi=00000000
eip=7614269a esp=0018d2b0 ebp=0018d2c8 iopl=0         nv up ei pl zr na pe nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246
user32!NtUserSetWindowRgn+0x15:
7614269a 83c404          add     esp,4
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for CodejockCommandBars.ocx - 
Unable to load image C:\Windows\System32\msvbvm60.dll, Win32 error 0n2
*** WARNING: Unable to verify timestamp for msvbvm60.dll
*** ERROR: Module load completed but symbols could not be loaded for msvbvm60.dll
*** ERROR: Module load completed but symbols could not be loaded for DriverGenius.exe
GetUrlPageData2 (WinHttp) failed: 12002.

DUMP_CLASS: 2

DUMP_QUALIFIER: 400

CONTEXT:  (.ecxr)
eax=fffffffe ebx=000300aa ecx=00000000 edx=00000000 esi=0000a918 edi=00000000
eip=7614269a esp=0018d2b0 ebp=0018d2c8 iopl=0         nv up ei pl zr na pe nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246
user32!NtUserSetWindowRgn+0x15:
7614269a 83c404          add     esp,4
Resetting default scope

FAULTING_IP: 
+0
74ac4eb9 41              inc     ecx

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 74ac4eb9
   ExceptionCode: c000041d
  ExceptionFlags: 00000001
NumberParameters: 0

PROCESS_NAME:  DriverGenius.exe

ERROR_CODE: (NTSTATUS) 0xc000041d - <Unable to get error code text>

EXCEPTION_CODE: (NTSTATUS) 0xc000041d - <Unable to get error code text>

EXCEPTION_CODE_STR:  c000041d

WATSON_BKT_PROCSTAMP:  5c7655fd

WATSON_BKT_PROCVER:  19.0.0.141

PROCESS_VER_PRODUCT:  Driver Genius

WATSON_BKT_MODULE:  unknown

WATSON_BKT_MODVER:  0.0.0.0

WATSON_BKT_MODOFFSET:  74ac4eb9

WATSON_BKT_MODSTAMP:  bbbbbbb4

BUILD_VERSION_STRING:  6.1.7601.24358 (win7sp1_ldr_escrow.190208-1418)

MODLIST_WITH_TSCHKSUM_HASH:  13cd66af50b898233d8daa870a15c3e172741cbe

MODLIST_SHA1_HASH:  548e6a39c02a7fd4f25de36f63059534a1cb68bd

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

DUMP_FLAGS:  94

DUMP_TYPE:  1

ANALYSIS_SESSION_HOST:  KOMPUTER

ANALYSIS_SESSION_TIME:  03-15-2019 10:55:24.0374

ANALYSIS_VERSION: 10.0.16299.15 amd64fre

LAST_CONTROL_TRANSFER:  from 7614266a to 7614269a

THREAD_ATTRIBUTES: 
ADDITIONAL_DEBUG_TEXT:  Followup set based on attribute [Heap_Error_Type] from Frame:[0] on thread:[PSEUDO_THREAD] ; Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD]

FAULTING_THREAD:  ffffffff

THREAD_SHA1_HASH_MOD_FUNC:  da137033e757f9c227ac24440f1dd33a46bae968

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  f158da5cd714a1cca9d8e7f6c80daa8baca9e50c

OS_LOCALE:  PLK

PROBLEM_CLASSES: 

    ID:     [0n309]
    Type:   [@APPLICATION_FAULT_STRING]
    Class:  Primary
    Scope:  DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
            BUCKET_ID
    Name:   Omit
    Data:   Add
            String: [FATAL_USER_CALLBACK_EXCEPTION]
    PID:    [Unspecified]
    TID:    [Unspecified]
    Frame:  [0]

    ID:     [0n249]
    Type:   [ACTIONABLE]
    Class:  Addendum
    Scope:  DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
            BUCKET_ID
    Name:   Add
    Data:   Add
            String: [BlockNotBusy]
    PID:    [Unspecified]
    TID:    [Unspecified]
    Frame:  [0]

BUGCHECK_STR:  FATAL_USER_CALLBACK_EXCEPTION_ACTIONABLE_BlockNotBusy

DEFAULT_BUCKET_ID:  FATAL_USER_CALLBACK_EXCEPTION_ACTIONABLE_BlockNotBusy

PRIMARY_PROBLEM_CLASS:  FATAL_USER_CALLBACK_EXCEPTION

STACK_TEXT:  
00000000 00000000 msvbvm60!unknown_function+0x0


THREAD_SHA1_HASH_MOD:  0cef3d9fcecdb389af592595886bd1fbb7665ed3

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  msvbvm60!unknown_function

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: msvbvm60

IMAGE_NAME:  msvbvm60.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bda6c

STACK_COMMAND:  .ecxr ; kb ; !heap ; ** Pseudo Context ** ManagedPseudo ** Value: 181db1c0 ** ; kb

BUCKET_ID:  FATAL_USER_CALLBACK_EXCEPTION_ACTIONABLE_BlockNotBusy_msvbvm60!unknown_function

FAILURE_EXCEPTION_CODE:  c000041d

FAILURE_IMAGE_NAME:  msvbvm60.dll

BUCKET_ID_IMAGE_STR:  msvbvm60.dll

FAILURE_MODULE_NAME:  msvbvm60

BUCKET_ID_MODULE_STR:  msvbvm60

FAILURE_FUNCTION_NAME:  unknown_function

BUCKET_ID_FUNCTION_STR:  unknown_function

BUCKET_ID_OFFSET:  0

BUCKET_ID_MODTIMEDATESTAMP:  4a5bda6c

BUCKET_ID_MODCHECKSUM:  15cf86

BUCKET_ID_MODVER_STR:  6.0.98.15

BUCKET_ID_PREFIX_STR:  FATAL_USER_CALLBACK_EXCEPTION_ACTIONABLE_BlockNotBusy_

FAILURE_PROBLEM_CLASS:  FATAL_USER_CALLBACK_EXCEPTION

FAILURE_SYMBOL_NAME:  msvbvm60.dll!unknown_function

FAILURE_BUCKET_ID:  FATAL_USER_CALLBACK_EXCEPTION_ACTIONABLE_BlockNotBusy_c000041d_msvbvm60.dll!unknown_function

WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/DriverGenius.exe/19.0.0.141/5c7655fd/unknown/0.0.0.0/bbbbbbb4/c000041d/74ac4eb9.htm?Retriage=1

TARGET_TIME:  2019-03-12T08:23:12.000Z

OSBUILD:  7601

OSSERVICEPACK:  24358

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  256

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x86

OSNAME:  Windows 7

OSEDITION:  Windows 7 WinNt (Service Pack 1) SingleUserTS

USER_LCID:  0

OSBUILD_TIMESTAMP:  2019-02-09 01:16:11

BUILDDATESTAMP_STR:  190208-1418

BUILDLAB_STR:  win7sp1_ldr_escrow

BUILDOSVER_STR:  6.1.7601.24358

ANALYSIS_SESSION_ELAPSED_TIME:  f9f0

ANALYSIS_SOURCE:  UM

FAILURE_ID_HASH_STRING:  um:fatal_user_callback_exception_actionable_blocknotbusy_c000041d_msvbvm60.dll!unknown_function

FAILURE_ID_HASH:  {869e77e4-389b-a658-2129-3e516bf0b981}

Followup:     MachineOwner
---------

0:000> lmvm msvbvm60
Browse full module list
start    end        module name
72940000 72a93000   msvbvm60 T (no symbols)           
    Loaded symbol image file: msvbvm60.dll
    Image path: C:\Windows\System32\msvbvm60.dll
    Image name: msvbvm60.dll
    Browse all global symbols  functions  data
    Timestamp:        Tue Jul 14 03:07:56 2009 (4A5BDA6C)
    CheckSum:         0015CF86
    ImageSize:        00153000
    File version:     6.0.98.15
    Product version:  6.0.98.15
    File flags:       0 (Mask 3F)
    File OS:          4 Unknown Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
0:000> lmvm msvbvm60
Browse full module list
start    end        module name
72940000 72a93000   msvbvm60 T (no symbols)           
    Loaded symbol image file: msvbvm60.dll
    Image path: C:\Windows\System32\msvbvm60.dll
    Image name: msvbvm60.dll
    Browse all global symbols  functions  data
    Timestamp:        Tue Jul 14 03:07:56 2009 (4A5BDA6C)
    CheckSum:         0015CF86
    ImageSize:        00153000
    File version:     6.0.98.15
    Product version:  6.0.98.15
    File flags:       0 (Mask 3F)
    File OS:          4 Unknown Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[Malwarebytes]

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[LiquidTension]

Hello,

Please could you provide us with the crash dump file. If necessary, it can be uploaded to WeTransfer.com.

Also, please carry out the steps in the topic linked below:
https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/

Thank you!

[Makinero]

Reproduce: Możesz pobrać Antimalwarebytes i Driver Genius 19 w wersji próbnej, jeśli się pojawi, spróbuj zamknąć aplikację na tacy systemowej. Pojawi się awaria / awaria.

 

Całkowicie odinstalowałem MBAM i problem nie występuje.
Nie będę już instalował problematycznego produktu MBAM.
Czy możesz polecić mi inny, lepszy skaner antywirusowy?

 

 

 

Reproduce: You can download Antimalwarebytes and Driver Genius 19 in the trial version, if it appears, try closing the application on the system tray. A failure / malfunction will appear.

 

I completely uninstalled MBAM and the problem does not occur.
I will no longer install the problematic MBAM product.
Can you recommend me another, better antivirus scanner?

 

Edited March 19, 2019 by AdvancedSetup
added the English translation

[LiquidTension]

Unfortunately, we've been unable to reproduce the issue (due to the limited information provided, it's possible we aren't using the correct testing conditions). We'd appreciate if you could upload the dump file and other log file for analysis.

Thank you!