ken7795 Posted September 11, 2009 ID:124944 Share Posted September 11, 2009 I am not certain exactly what happened or what I negligently downloaded onto my computer, but windows explorer crashed (like it does from time to time) and when I restarted the computer (Windows XP SP3), there was nothing on the desktop other than my wallpaper. However, I could get to the internet by Ctrl-Alt-Del and then through the Task ManagerNonetheless, I cannot right-click on the desktop (that is, nothing happens at all!) and nothing happens when I press the Windows/Start button.I began trying SFC /scannow and it repeatedly asks for my Windows XP Home Premium CD EVEN THOUGH ITS IN THE DAMN CD DRIVE!Help Please! Link to post Share on other sites More sharing options...
MAM Posted September 11, 2009 ID:124949 Share Posted September 11, 2009 Hello, an welcome here by the Malwarebytes' Anti-Malware Forum.Than you can try this: I'm infected - What do I do now?, Please follow these instructions to clean your system.---> http://www.malwarebytes.org/forums/index.php?showtopic=9573MAM Link to post Share on other sites More sharing options...
ken7795 Posted September 11, 2009 Author ID:124950 Share Posted September 11, 2009 I appreciate your guidance and was going to this myself after reading many posts like my own. However, how do I get to the Anti-Malware program if I can't see anything on my desktop? Link to post Share on other sites More sharing options...
ken7795 Posted September 11, 2009 Author ID:124954 Share Posted September 11, 2009 Never mind my last post! I simply clicked open and I'm now going to run the program. Thank you once again for your help! Link to post Share on other sites More sharing options...
MAM Posted September 11, 2009 ID:124955 Share Posted September 11, 2009 Did you have installed, Malwarebytes' Anti-Malware in the past ?Here can you this http://www.malwarebytes.org/mbam.php download. Download it, install it, update it, and run it.MAM Link to post Share on other sites More sharing options...
ken7795 Posted September 11, 2009 Author ID:124956 Share Posted September 11, 2009 When it rains it certainly pours on ME! During the installation, I got an Error Message instructing me to contact the Anti-Malware team and report error code 732 (0,0).Please help!It appears that Anti-Malware is operational and waiting for me to do something. Should I just run it or does this error code mean something that I certainly don't have a clue about. Link to post Share on other sites More sharing options...
MAM Posted September 11, 2009 ID:124957 Share Posted September 11, 2009 Fixes for common problems and Error Codes, Frequently Asked Questions---> http://www.malwarebytes.org/forums/index.php?showtopic=10138I hope that help Link to post Share on other sites More sharing options...
ken7795 Posted September 11, 2009 Author ID:124964 Share Posted September 11, 2009 Unfortunately, I ran MAM and nothing happened at all. It just stopped and disappeared. Link to post Share on other sites More sharing options...
MAM Posted September 11, 2009 ID:124966 Share Posted September 11, 2009 Jump in the "safe mode " of Windows, and once again.Getting into Windows Safe Mode. ---> http://www.computerhope.com/issues/chsafe.htmMAM Link to post Share on other sites More sharing options...
ken7795 Posted September 11, 2009 Author ID:124968 Share Posted September 11, 2009 Already tried that...same thing. Nothing at all on the desktop. Link to post Share on other sites More sharing options...
MAM Posted September 11, 2009 ID:124975 Share Posted September 11, 2009 Damn Gremlin !Please create a HijackThisLog, and post it in this section on Malwarebytes' Anti-Malware Forum, ----> http://www.malwarebytes.org/forums/index.php?showtopic=9573 Please following this instruction Step, by Step an post the Logs too. And please describe your Problem there too.MAM Link to post Share on other sites More sharing options...
ken7795 Posted September 11, 2009 Author ID:124987 Share Posted September 11, 2009 Once again, I restarted in Safe Mode and attempted to access MAM via the Task Manager and got an error message saying I was denied access - even though I was signed in as the Administrator Link to post Share on other sites More sharing options...
swagger Posted September 11, 2009 ID:124991 Share Posted September 11, 2009 @Ken, Please refer to MAM's advice in post #11. You should have an expert help you. Link to post Share on other sites More sharing options...
ken7795 Posted September 11, 2009 Author ID:125015 Share Posted September 11, 2009 When attempting to run HijackThis I get another error message which reads "Windows cannot access the specified device, path or file. You may not have permission." SO, I restarted in Safe Mode and HijackThis was not on my desktop so I attempted to access it via the Task Manager and was instructed that I did not have proper privileges, etc. Link to post Share on other sites More sharing options...
swagger Posted September 11, 2009 ID:125026 Share Posted September 11, 2009 @ken,If you read the entire thread, it says if you can't run MBAM or HJT, just make a new post anyway and describe your problem. Link to post Share on other sites More sharing options...
swagger Posted September 11, 2009 ID:125028 Share Posted September 11, 2009 @ken,If you read the entire thread, it says if you can't run MBAM or HJT, just make a new post anyway and describe your problem. Link to post Share on other sites More sharing options...
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