Malwarebytes "suddenly" lost my license!?!

[goons1981]

I bought this 10/18 and it was working flawlessly until a 2 weeks ago where suddenly it's asking me to "activate" my product. I e-mailed support but i have NOT received a response in almost a week which is really unprofessional. What can i do? I tried recovering via e-mail and it doesn't work. 

[Malwarebytes]

***This is an automated reply***

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[exile360]

Greetings,

If you are receiving an error message that the program is unable to reach the license server then please verify that no Malwarebytes servers are being blocked by your HOSTS file as we've seen several users experiencing this issue where that was the case.  These are the sites you should check for and remove if found:

keystone.mwbsys.com
sirius.mwbsys.com

You can find instructions on how to reset your HOSTS file here.  Also, if you haven't already, please sign up at My.Malwarebytes.com and from there you should be able to manage your license(s) and devices, which should allow you to reset your license key so that you may successfully reactivate it on your system.  You'll find instructions and additional information on how to sign up and use My.Malwarebytes.com in this support article as well as this support article and if necessary, if for example you're receiving a message that your license has been activated on too many devices, you may find out how to deactivate devices and reset your activation(s) in this support article; in particular the Deactivate all link at My.Malwarebytes.com should prove helpful here.

If that does not resolve the issue then please make certain that you check your spam/junk folder(s) for your email to ensure that the response from Support didn't get diverted there by your email provider by mistake as sometimes happens.

If you are still unsuccessful and Support still hasn't sent a response then please let us know and we'll ping a member of Support to take a look at your issue directly; just provide the ticket number for the support ticket you submitted last week so that they can look it up and get in touch with you.

I hope this helps and if there is anything else we might assist you with please don't hesitate to let us know.

Thanks

[Kat405]

I had a similar issue on updating yesterday.  I followed the instructions for reactivating the license and got a message that there had been too many  installs.  My key has only ever been used on one machine and I don't understand what the problem is.  The only thing that has changed is I started using a VPN but that didn't require installing MWB on any other machines.  At any rate my lifetime home premium version appears to be toast and I'm unwilling to purchase again. Any help will be greatly appreciated.  

[exile360]

Greetings,

Please follow the same instructions I posted above to use the My.Malwarebytes.com account to deactivate all previous activations for your license and then you should be able to reactivate it on your system.

If that doesn't resolve the issue then please fill out the form on the bottom of this page to contact Malwarebytes Support directly and they will assist you as they have direct access to the licensing system.

[Kat405]

Thank you. Problem solved. 

[exile360]

Excellent, I'm glad I could help.  If you need anything else please let us know.

Thanks