Computer's Acting a Little Weird Since a Few Days Ago

[ElectroTheDevolian]

So a few days ago I posted this about Loaris Trojan Remover, and after I uninstalled and did some slight work to my computer considering a game called Onmyoji on Steam bugged it pretty hard I've noticed things are slightly slower than they usually are. To keep things short: Loaris is apparently false-positive rogueware and the game is a completely buggy mess that may need to have a look at security-wise altogether, as its forum is filled with bugs involving basically the same extreme slowdown problem.

Maybe there's nothing wrong with my computer and I just touched something that I shouldn't have, or maybe there is something wrong that I can't see and Malwarebytes isn't catching. Considering Malwarebytes didn't catch Loaris being rogueware in the first place I wouldn't be surprised. Can anyone help out with this?

[kevinf80]

Hello ElectroTheDevolian and welcome to Malwarebytes, Continue with the following: Open Malwarebytes, select > "settings" > "protection tab" Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Go back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes quarantine any found entries... To get the log from Malwarebytes do the following:   Click on the Report tab > from main interface. Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options: Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply   Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror   Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status...   Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans"   Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs in your reply... Thank you, Kevin....

[ElectroTheDevolian]

Log.txt

AdwCleaner[C17].txt

FRST.txt

Addition.txt

[kevinf80]

Thanks for those logs ElectroTheDevolian, I do not see the presence of any obvious Malware or infection. Regarding Loaris Trojan Remover, that program is not malicious per se, but is known to throw up false positive. There are other similar programs that can be aggresive, as those too are not Malicious, other more reliable software will not flag them that way...

Next,

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Download Sophos Free Virus Removal Tool and save it to your desktop. If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete..... Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours...   Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... The Virus Removal Tool scans the following areas of your computer: Memory, including system memory on 32-bit (x86) versions of Windows The Windows registry All local hard drives, fixed and removable Mapped network drives are not scanned. Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan. Saved logs are found here: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs Post those two logs, also let me know if there are any remaining issues or concerns... Thank you, Kevin.

fixlist.txt

[ElectroTheDevolian]

 

 

 

Was one of these supposed to wipe my cookies, cache, etc. on my browser?

Edited January 4, 2019 by AdvancedSetup
removed logs

[kevinf80]

Yes the empty temp command in FRST empties the following:

EmptyTemp:

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome and Opera cache, HTML5 storages, Cookies and History (Note: FF history is not removed)
• Recently opened files cache
• Flash Player cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Those are typical caches where exploits lurk...

What is happening with your system now, any improvement...

[ElectroTheDevolian]

It seems to be back to the speed it was at before all the weird stuff happened. Definitely an improvement. Thank you!

[kevinf80]

Thanks for the update, if all is ok clean up as follows:

Uninstall Sophos AV http://www.askvg.com/how-to-completely-uninstall-remove-a-software-program-in-windows-without-using-3rd-party-software/ Also delete this folder if still present: C:\ProgramData\Sophos Next, Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down: "Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked:   Remove disinfection tools <----- this will remove tools we may have used. Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/ Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...

[ElectroTheDevolian]

So about that fix...now I'm having some internet problems on my PC. It seems like it doesn't want to connect to certain sites and such, even though everything seems normal.

Sites like Twitch are not even remotely connecting, some images on others are not loading as well. Worst thing though is that Malwarebytes isn't able to update, and didn't even start with my PC.

I think this happened because of Delfix, but I may have accidentally hit something wrong on the windows cleanup. Not sure.

[ElectroTheDevolian]

Update: Apparently it has something to do with the DNS via Windows troubleshooter. However the more I look into it the more problems I'm seeing.

-Certain sites aren't loading such as Twitch. Certain images and videos as well do not load.

-Malwarebytes isn't starting up with the PC as intended, and it is not able to contact the license server, so it may think it's the free version.

-It seems I can't revert any changes due to what the disk cleanup did. No more restore points, etc.

-Restarting the Router, flushing the DNS cache, and restoring IPs did nothing to fix the connectivity issue.

-All of this seemed to happen after I shut down the PC for the night, and then returned.

I'm not sure what to do at the moment, as I'm very limited on options thanks to these issues.

[kevinf80]

I`ve never seen Delfix leave a system as you descibe, very odd... Run the following and see if Malwarebytes works correctly:

To begin, please do the following to perform a clean removal/reinstall of the application to make certain there aren't any corrupt remnants being left behind which may be causing this issue:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

[kevinf80]

We posted together there so I missed what you said. Is your internet connection not working at all

[ElectroTheDevolian]

My connection is working on everything else ok except for this PC, as it seems extremely limited.

 

[kevinf80]

Can you right click on taskbar connection icon and select "Troubleshoot" what feedback do you get..?

[ElectroTheDevolian]

Did the cleanup. Tried to reinstall Malwarebytes via the cleanup but it said no due to having no connection. It always does that on restart, so that's my fault. Got my license working again after fighting it for a while.

When I do troubleshoot I get asked if I'm trying to reach a specific website or folder, or if I have a different problem. If I do the specific website and type in Youtube's url, it works. When I type in Twitch's, it says I have a DNS issue.

Also while checking Firefox I noticed this. A lot of things are missing in this application section that used to be here. Not sure what's going on in the slightest.

[ElectroTheDevolian]

I decided to go through my PC a bit and gather more screenshots of whatever damage is happening.

Spotify: Not loading album images. Music seems to be fine.

Chrono site: Nothing via Twitch loads in the autoplayer except the actual livestream for some reason. Considering it can pick up the livestream there's definitely still a connection. Everything else though seems completely broken.

Finally, here are the settings I used in the Disk Cleanup. These may be the causes of my issues, but I'm not sure. One is missing, which is Previous Windows Updates (AKA Windows old) which I did do thinking that I didn't need to restore after this.

[ElectroTheDevolian]

Also, Delfix removed both ADWcleaner and FRST.

[kevinf80]

Tool removal is part of Delfix commands... FireFox is your default browser so I assume that is what you are using. Use the following link to update flash player, see if that helps with image issue..

https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems

[ElectroTheDevolian]

Nope. Doesn't appear to be Flash. Everything is still as is.

[kevinf80]

Can you open Device manager, expand "Network Adapters" any question or exclamation listed..?

[ElectroTheDevolian]

I'm not seeing any errors or corruption with any of the drivers.

I'd say that uninstalling / reinstalling Firefox would help, but that wouldn't make sense because it's happening with other applications that don't directly link with Firefox, meaning it definitely is a Windows issue. I really want to say it was from something with the Disk Cleanup.

[ElectroTheDevolian]

Would it be a good idea to Reset the PC, as it seems like my only recovery option at the moment thanks to the cleanup deleting any possible restore points and previous updates.

[kevinf80]

There should be at least one restore point created by delfix.. If you have a good connection on some apps and not others is not make sense really..

 

 

[ElectroTheDevolian]

Thing is I did the disk cleanup after the Delfix, meaning it may have wiped the restore point in the process. Resetting seems like my only option, but that's a risk considering I don't know what can connect and what can't fully. Some things do and some don't.

[kevinf80]

Refresh is a better option than Reset, Refresh reinstalls Window but does save personal files, any applications installed outwith Windows would have to be reinstalled..

https://www.tenforums.com/tutorials/4090-refresh-windows-10-a.html