computer freeze ups

[boatnik]

I have used malwarebytes premium for years. 12-20-2018 my computer keyboard and mouse and internet would freeze and not work requiring a hard boot. After thinking it was a windows update I did a system image and it worked good for a couple of hours. I finally did a fresh install of windows and all of my programs and re-configured e-mail, the whole 9 yards. I then de-activated malwarebytes and reloaded it with a fresh install of everything. To my surprise after about 3-4 hours it did the same thing again. I almost  bought a new computer thinking I had faulty hardware. [IT WAS THIS PROGRAM] Now I am afraid to use it again. I am worried that it will leave trace corruption of the program even if it is uninstalled if I have more problems. I have spent many many hours just to find out it was a program that is supposed to help the end users. I know the last update for this program was 3.5.1. For some reason it did not jive with windows 7 December updates from Microsoft.. I could not do anything on this computer unless I went to safe mode and even that was acting buggy at best. It has been about 3 days now with no malwarebytes installed and no problems. ??????

 

[JPerez1969]

did you inquire from mbytes support about the problem before or after or not all at? i would have checked for some settings that may have been incorrectly applied in mbytes that would have contributed to that instability.

[1PW]

Hello @boatnik:

For the experts to commence an accurate analysis, please study the Having problems using Malwarebytes? Please follow these steps sticky.

Then, attach the resulting archive/zip file mbst-grab-results.zip to your next topic reply.

Thank you.

References:
Malwarebytes Support Tool 1.3 User Guide.pdf
Malwarebytes Support Tool FAQs