Canufixit Posted October 9, 2018 ID:1274421 Share Posted October 9, 2018 Ran the FRST software and as directed posted results here ...... hopefully some kind soul can help? Thanks Canufixit Addition.txt FRST.txt Link to post Share on other sites More sharing options...
kevinf80 Posted October 9, 2018 ID:1274444 Share Posted October 9, 2018 Hello Canufixit and welcome to Malwarebytes, Continue with the following: Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Open Malwarebytes Anti-Malware. On the Settings tab > Protection Scroll to and make sure the following are selected:Scan for RootkitsScan within Archives Scroll further to Potential Threat Protection make sure the following are set as follows:Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended) Click on the Scan make sure Threat Scan is selected, A Threat Scan will begin. When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab If asked to restart your computer to complete the removal, please do so When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard. Wait for the prompt to restart the computer to appear, then click on Yes. After the restart once you are back at your desktop, open MBAM once more to retrieve the log. To get the log from Malwarebytes do the following: Click on the Reports tab > from main interface. Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options:Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your replyText file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Please download Zemana AntiMalware and save it to your Desktop. Install the program and once the installation is complete it will start automatically. Without changing any options, press Scan to begin. After the short scan is finished, if threats are detected press Next to remove them.Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please re-boot your computer manually. Open Zemana AntiMalware again. Click on icon and double click the latest report. Now click File > Save As and choose your Desktop before pressing Save. Attach saved report in your next message. Next, Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop Ensure to get the correct version for your system....https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window In the "Scan Type" window, select Quick Scan Perform a scan and Click Finish when the scan is done. Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function 2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:notepad c:\windows\debug\mrt.log The log will include log details for each time MSRT has run, we only need the most recent log by date and time.... Let me see those logs in your next reply, also tell me if there are any remaining issues or concerns... Thank you, Kevin... fixlist.txt Link to post Share on other sites More sharing options...
Canufixit Posted October 9, 2018 Author ID:1274465 Share Posted October 9, 2018 OK Problem. Saved all files to desktop including exe. When I run and press fix it says it cannot file fixlist.txt Link to post Share on other sites More sharing options...
Canufixit Posted October 9, 2018 Author ID:1274470 Share Posted October 9, 2018 fixed it - I copied it as a link not actual file...... now running fix Link to post Share on other sites More sharing options...
kevinf80 Posted October 9, 2018 ID:1274474 Share Posted October 9, 2018 Thanks for the update... Link to post Share on other sites More sharing options...
Canufixit Posted October 9, 2018 Author ID:1274475 Share Posted October 9, 2018 Fixlog.txt Link to post Share on other sites More sharing options...
kevinf80 Posted October 9, 2018 ID:1274479 Share Posted October 9, 2018 Thanks for that log... Link to post Share on other sites More sharing options...
Canufixit Posted October 9, 2018 Author ID:1274509 Share Posted October 9, 2018 Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 10/9/18 Scan Time: 4:04 PM Log File: 8291145a-cbfe-11e8-a1b3-000000000000.json -Software Information- Version: 3.6.1.2711 Components Version: 1.0.463 Update Package Version: 1.0.7271 License: Premium -System Information- OS: Windows 10 (Build 17134.285) CPU: x64 File System: NTFS User: DESKTOP-SO9T58T\sclai -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 291439 Threats Detected: 0 Threats Quarantined: 0 Time Elapsed: 13 min, 9 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end) Link to post Share on other sites More sharing options...
Canufixit Posted October 9, 2018 Author ID:1274510 Share Posted October 9, 2018 # ------------------------------- # Malwarebytes AdwCleaner 7.2.4.0 # ------------------------------- # Build: 09-25-2018 # Database: 2018-10-09.1 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Clean # ------------------------------- # Start: 10-09-2018 # Duration: 00:00:12 # OS: Windows 10 Home # Cleaned: 2 # Failed: 4 ***** [ Services ] ***** No malicious services cleaned. ***** [ Folders ] ***** No malicious folders cleaned. ***** [ Files ] ***** No malicious files cleaned. ***** [ DLL ] ***** No malicious DLLs cleaned. ***** [ WMI ] ***** No malicious WMI cleaned. ***** [ Shortcuts ] ***** Deleted C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Games\Blackjack +.lnk ***** [ Tasks ] ***** No malicious tasks cleaned. ***** [ Registry ] ***** Deleted HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries cleaned. ***** [ Chromium URLs ] ***** Not Deleted Norton Safe Search Not Deleted Ask Not Deleted Web Search Not Deleted AOL ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries cleaned. ***** [ Firefox URLs ] ***** No malicious Firefox URLs cleaned. ************************* [+] Delete Tracing Keys [+] Reset Winsock ************************* AdwCleaner[S00].txt - [1551 octets] - [09/10/2018 19:31:57] ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ########## Link to post Share on other sites More sharing options...
Canufixit Posted October 10, 2018 Author ID:1274515 Share Posted October 10, 2018 # ------------------------------- # Malwarebytes AdwCleaner 7.2.4.0 # ------------------------------- # Build: 09-25-2018 # Database: 2018-10-09.1 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Clean # ------------------------------- # Start: 10-09-2018 # Duration: 00:00:12 # OS: Windows 10 Home # Cleaned: 2 # Failed: 4 ***** [ Services ] ***** No malicious services cleaned. ***** [ Folders ] ***** No malicious folders cleaned. ***** [ Files ] ***** No malicious files cleaned. ***** [ DLL ] ***** No malicious DLLs cleaned. ***** [ WMI ] ***** No malicious WMI cleaned. ***** [ Shortcuts ] ***** Deleted C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Games\Blackjack +.lnk ***** [ Tasks ] ***** No malicious tasks cleaned. ***** [ Registry ] ***** Deleted HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries cleaned. ***** [ Chromium URLs ] ***** Not Deleted Norton Safe Search Not Deleted Ask Not Deleted Web Search Not Deleted AOL ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries cleaned. ***** [ Firefox URLs ] ***** No malicious Firefox URLs cleaned. ************************* [+] Delete Tracing Keys [+] Reset Winsock ************************* AdwCleaner[S00].txt - [1551 octets] - [09/10/2018 19:31:57] ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ########## 2018.10.09-19.48.18-i0-t92-d0.txt Link to post Share on other sites More sharing options...
Canufixit Posted October 10, 2018 Author ID:1274516 Share Posted October 10, 2018 --------------------------------------------------------------------------------------- Microsoft Windows Malicious Software Removal Tool v5.61, June 2018 (build 5.61.14929.3) Started On Tue Jun 12 22:48:14 2018 Engine: 1.1.14901.4 Signatures: 1.269.297.0 Run Mode: Scan Run From Windows Update Results Summary: ---------------- No infection found. Successfully Submitted Heartbeat Report Microsoft Windows Malicious Software Removal Tool Finished On Tue Jun 12 22:52:05 2018 Return code: 0 (0x0) --------------------------------------------------------------------------------------- Microsoft Windows Malicious Software Removal Tool v5.62, July 2018 (build 5.62.15028.3) Started On Tue Jul 10 18:36:06 2018 Engine: 1.1.15000.2 Signatures: 1.271.71.0 Run Mode: Scan Run From Windows Update Results Summary: ---------------- No infection found. Successfully Submitted Heartbeat Report Microsoft Windows Malicious Software Removal Tool Finished On Tue Jul 10 18:40:41 2018 Return code: 0 (0x0) --------------------------------------------------------------------------------------- Microsoft Windows Malicious Software Removal Tool v5.63, August 2018 (build 5.63.15135.3) Started On Tue Aug 14 17:44:22 2018 Engine: 1.1.15100.1 Signatures: 1.273.738.0 Run Mode: Scan Run From Windows Update Results Summary: ---------------- No infection found. Successfully Submitted Heartbeat Report Microsoft Windows Malicious Software Removal Tool Finished On Tue Aug 14 17:48:45 2018 Return code: 0 (0x0) --------------------------------------------------------------------------------------- Microsoft Windows Malicious Software Removal Tool v5.64, September 2018 (build 5.64.15218.2) Started On Wed Sep 12 08:31:25 2018 Engine: 1.1.15200.1 Signatures: 1.275.466.0 MpGear: 1.1.15201.1 Run Mode: Scan Run From Windows Update Results Summary: ---------------- No infection found. Successfully Submitted Heartbeat Report Microsoft Windows Malicious Software Removal Tool Finished On Wed Sep 12 08:35:57 2018 Return code: 0 (0x0) --------------------------------------------------------------------------------------- Microsoft Windows Malicious Software Removal Tool v5.65, October 2018 (build 5.65.15327.2) Started On Tue Oct 9 20:21:12 2018 Engine: 1.1.15200.1 Signatures: 1.275.1525.0 MpGear: 1.1.15201.1 Run Mode: Interactive Graphical Mode Link to post Share on other sites More sharing options...
Canufixit Posted October 10, 2018 Author ID:1274518 Share Posted October 10, 2018 # ------------------------------- # Malwarebytes AdwCleaner 7.2.4.0 # ------------------------------- # Build: 09-25-2018 # Database: 2018-10-09.1 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Clean # ------------------------------- # Start: 10-09-2018 # Duration: 00:00:12 # OS: Windows 10 Home # Cleaned: 2 # Failed: 4 ***** [ Services ] ***** No malicious services cleaned. ***** [ Folders ] ***** No malicious folders cleaned. ***** [ Files ] ***** No malicious files cleaned. ***** [ DLL ] ***** No malicious DLLs cleaned. ***** [ WMI ] ***** No malicious WMI cleaned. ***** [ Shortcuts ] ***** Deleted C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Games\Blackjack +.lnk ***** [ Tasks ] ***** No malicious tasks cleaned. ***** [ Registry ] ***** Deleted HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries cleaned. ***** [ Chromium URLs ] ***** Not Deleted Norton Safe Search Not Deleted Ask Not Deleted Web Search Not Deleted AOL ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries cleaned. ***** [ Firefox URLs ] ***** No malicious Firefox URLs cleaned. ************************* [+] Delete Tracing Keys [+] Reset Winsock ************************* AdwCleaner[S00].txt - [1551 octets] - [09/10/2018 19:31:57] ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ########## ------------------------------ rerun just to be sure ......... --------------------------------------------------------------------------------------- Microsoft Windows Malicious Software Removal Tool v5.61, June 2018 (build 5.61.14929.3) Started On Tue Jun 12 22:48:14 2018 Engine: 1.1.14901.4 Signatures: 1.269.297.0 Run Mode: Scan Run From Windows Update Results Summary: ---------------- No infection found. Successfully Submitted Heartbeat Report Microsoft Windows Malicious Software Removal Tool Finished On Tue Jun 12 22:52:05 2018 Return code: 0 (0x0) --------------------------------------------------------------------------------------- Microsoft Windows Malicious Software Removal Tool v5.62, July 2018 (build 5.62.15028.3) Started On Tue Jul 10 18:36:06 2018 Engine: 1.1.15000.2 Signatures: 1.271.71.0 Run Mode: Scan Run From Windows Update Results Summary: ---------------- No infection found. Successfully Submitted Heartbeat Report Microsoft Windows Malicious Software Removal Tool Finished On Tue Jul 10 18:40:41 2018 Return code: 0 (0x0) --------------------------------------------------------------------------------------- Microsoft Windows Malicious Software Removal Tool v5.63, August 2018 (build 5.63.15135.3) Started On Tue Aug 14 17:44:22 2018 Engine: 1.1.15100.1 Signatures: 1.273.738.0 Run Mode: Scan Run From Windows Update Results Summary: ---------------- No infection found. Successfully Submitted Heartbeat Report Microsoft Windows Malicious Software Removal Tool Finished On Tue Aug 14 17:48:45 2018 Return code: 0 (0x0) --------------------------------------------------------------------------------------- Microsoft Windows Malicious Software Removal Tool v5.64, September 2018 (build 5.64.15218.2) Started On Wed Sep 12 08:31:25 2018 Engine: 1.1.15200.1 Signatures: 1.275.466.0 MpGear: 1.1.15201.1 Run Mode: Scan Run From Windows Update Results Summary: ---------------- No infection found. Successfully Submitted Heartbeat Report Microsoft Windows Malicious Software Removal Tool Finished On Wed Sep 12 08:35:57 2018 Return code: 0 (0x0) ---------------------------------------------------------------------------------------Microsoft Windows Malicious Software Removal Tool v5.65, October 2018 (build 5.65.15327.2) Started On Tue Oct 9 20:21:12 2018 Engine: 1.1.15200.1 Signatures: 1.275.1525.0 MpGear: 1.1.15201.1 Run Mode: Interactive Graphical Mode Results Summary: ---------------- No infection found. Successfully Submitted MAPS Report Successfully Submitted Heartbeat Report Microsoft Windows Malicious Software Removal Tool Finished On Tue Oct 9 20:38:26 2018 Return code: 0 (0x0) --------------------------------------------------------------------------------------- Microsoft Windows Malicious Software Removal Tool v5.65, October 2018 (build 5.65.15327.2) Started On Tue Oct 9 20:38:44 2018 Engine: 1.1.15200.1 Signatures: 1.275.1525.0 MpGear: 1.1.15201.1 Run Mode: Interactive Graphical Mode Successfully Submitted Heartbeat Report Microsoft Windows Malicious Software Removal Tool Finished On Tue Oct 9 20:39:00 2018 Return code: 0 (0x0) --------------------------------------------------------------------------------------- Microsoft Windows Malicious Software Removal Tool v5.65, October 2018 (build 5.65.15327.2) Started On Tue Oct 9 20:39:24 2018 Engine: 1.1.15200.1 Signatures: 1.275.1525.0 MpGear: 1.1.15201.1 Run Mode: Interactive Graphical Mode Link to post Share on other sites More sharing options...
kevinf80 Posted October 10, 2018 ID:1274552 Share Posted October 10, 2018 How is your PC responding now, do you have any remaining issues or concerns... Link to post Share on other sites More sharing options...
Canufixit Posted October 10, 2018 Author ID:1274584 Share Posted October 10, 2018 Hi, I enables the website blocker for chrome and it's still there ..... Malware bytes reporting adult.yourblocksite.com Link to post Share on other sites More sharing options...
kevinf80 Posted October 10, 2018 ID:1274592 Share Posted October 10, 2018 Thanks for that update, open Malwarebytes, select > Reports > then checkmark (tick) most recent "Website Block" entry > then select "View Report" > "Export" > Text File (*.txt) name and save that file to Desktop or somewhere of your choice, attach to your reply... Link to post Share on other sites More sharing options...
Canufixit Posted October 10, 2018 Author ID:1274596 Share Posted October 10, 2018 trojanerror.txt Link to post Share on other sites More sharing options...
Canufixit Posted October 10, 2018 Author ID:1274597 Share Posted October 10, 2018 even if I disable the website blocker for chrome i't always reports the block. Link to post Share on other sites More sharing options...
kevinf80 Posted October 10, 2018 ID:1274598 Share Posted October 10, 2018 Lets make clean install of Chrome: If your Chrome Bookmarks are important do this first: Go to this link: http://www.wikihow.com/Export-Bookmarks-from-Chrome follow the instructions and Export your Bookmarks from Chrome, save to your Desktop or similar. Note the instructions can also be used to Import the bookmarks..... Continue for a clean install: Download Chrome installer and save to install later: https://www.google.com/intl/en_uk/chrome/browser/desktop/index.html https://www.google.com/intl/en_usa/chrome/browser/desktop/index.html Next, Open Chrome and sign into your account, open a new tab and type or copy paste chrome://settings/syncSetup hit enter... In the new window that opens "Sync everthing" will probably be selected, scroll down to and select "Managed sync data on Google Dashboard" A new window will open, scroll down to and select "Reset Sync" that will clear synced data from Google Server... Continue to next step to completely Uninstall Chrome.... Next. Uninstall Chrome: https://support.google.com/chrome/answer/95319?hl=en-GB follow those instructions, ensure the option to "Also delete your browsing data" is selected. <<--- Very important!! Navigate to C:\Users\Your user name\Appdata\Local from that folder delete the folder named Google (you will need to show hidden files/folders to see the folder Appdata) For XP that will be My Computer > C:\ Documents and Settings\Your User Name\Application Data\Roaming How to show hidden files and folders for windows: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/ Next, Install Google Chrome : Next, Import your Bookmarks... (instructions in the first step) Next, Install uBlock Origin for Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en Does that help...? Link to post Share on other sites More sharing options...
Canufixit Posted October 10, 2018 Author ID:1274603 Share Posted October 10, 2018 going to need some time open to do this - I will today and advise.... Thanks so far. Did you see anything in the reports I posted? Link to post Share on other sites More sharing options...
Canufixit Posted October 10, 2018 Author ID:1274605 Share Posted October 10, 2018 Also is this just a "Chrome" thing? What about switching to Edge? I've become disillusioned with Chrome due to waits, pauses and in general. I'm thinking of just going back to edge. What do you recommend? And I don't think this issues is related to the problem with I've been having for months .... Link to post Share on other sites More sharing options...
kevinf80 Posted October 10, 2018 ID:1274746 Share Posted October 10, 2018 I personally use Firefox and have done so for several years. Lets wait until you completed a clean install of Chrome and see if the original issue has ceased... Link to post Share on other sites More sharing options...
Canufixit Posted October 11, 2018 Author ID:1274864 Share Posted October 11, 2018 Reinstalling per your instructions this AM. Will advise Thanks Link to post Share on other sites More sharing options...
kevinf80 Posted October 11, 2018 ID:1274869 Share Posted October 11, 2018 Thanks for the update... Link to post Share on other sites More sharing options...
Canufixit Posted October 11, 2018 Author ID:1275012 Share Posted October 11, 2018 OK, what a crap storm this turned out to be - Not your fault, I'll explain briefly ...... First I "Think" this is fixed. I'll need to evaluate more. Problems I ran into yesterday and today (I spent many hours trying to figure what the heck was going on ...) See Below .... 1.) Had problems deleting files on my PC due to old / bad Admin rights. This I believe I worked around. 2.) After reinstall Chrome - it appeared to work OK but I lost all my Norton vault passwords so I had a hell of a time to re connect to my accounts online. I then gave up and tried to migrate over to Edge. This worked but I immediately remembered why I left Edge for chrome - SLOOOOWWWWW. Importing bookmarks was a real pain and was requiring much hand work arounds. Then Edge was so Slow I was having freezing problems with my mouse. 3. Decided to back to Chrome and found the following.. First the Mouse batteries chose this period to weaken and slowly fail. Second, Norton in their infinite wisdom chose Yesterday to stop local vault/password support and changed their extensions and software !! 10 October 2018 - just my luck! Bad Mouse, software changes without definitive notifications. 4. I Fixed up my messes, Updated my Norton extension software and now think I have Google Chrome running OK again. Beats me what the exact cause was ..... Link to post Share on other sites More sharing options...
kevinf80 Posted October 12, 2018 ID:1275052 Share Posted October 12, 2018 Unless you have any remaining issues or concerns I guess we can clean up: Uninstall Zemana http://www.askvg.com/how-to-completely-uninstall-remove-a-software-program-in-windows-without-using-3rd-party-software/ Next, Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down:"Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked: Remove disinfection tools <----- this will remove tools we may have used. Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/ Read the following links to fully understand PC Security and Best Practices, you may find them useful....Answers to Common Security Questions and best PracticesDo I need a Registry Cleaner? Take care and surf safe Kevin... Link to post Share on other sites More sharing options...
Recommended Posts