Jump to content

Recommended Posts

I have the galaxy s 8 plus.. Have pop ups coming up at random times.. I have confirmed that my play protect is on and also installed the  latest version of paid for malwarebytes.. Ran the full scan and cleaned up the one file it found to be bad.. I have all areas turned on in my malwarebytes, but still haveing the pop ups.. Any ideas.. Obviously I'm not to savvy with this tech stuff.. Thx for any suggestions 

>zrocker6

Share this post


Link to post
Share on other sites

Hi @Zrocker6,

It could be one of two things; browser related ads, or adware installed on your device.

Browser related ads are caused by the way most browsers handle redirections executed by javascript code.  Most browsers don't do a great job of preventing these redirects, which also cause ad pop-ups.  Advertising affiliates are aware of this, and exploit this weakness.  Even if an advertising affiliate is shut down for using this exploit, they just come back with a different affiliate id and are right back at it.

The best way to block these pop-ups are to try a different browsers, disable javascript, install a browser with ad blocking (like Opera), and/or install Ad-block Plus.

If you encounter these pop-ups again, back out of them using Android's back key. Also, clearing your history and cache will help stop the ads from reoccurring.

If the above doesn't fix things you can send an Apps Report, and I can further investigate if there is adware installed.

To send an Apps Report with Malwarebytes for Android use the following instructions.

1.Open the Malwarebytes for Android app.

2.Tap the Menu icon.

3. Tap Your apps.

4. Tap three lines icon in upper right corner.

5. Tap Send to support

Choose an email app to send Apps Report.

Your email app will open with the Apps Report included. Send the Apps Report to create a ticket.

PM me the email used and/or the ticket number assigned.

Thanks for reaching out,
Nathan
 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.