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Help needed with PUP.CrossRider.Heuristics.

WWE4Life

By WWE4Life
in Resolved Malware Removal Logs

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WWE4Life

WWE4Life

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Posted (edited)

Hi. After doing a routine scan with Adwcleaner there was 2 results of PUP.CrossRiderHeuristics. I re-started my machine as directed and it showed that while both threats were detected they were not removed. It did show they were quarantined but when I scanned again the same 2 results showed up. I also scanned with Malwarebytes but the scan produced no results. I also tried scanning with a couple of other recommended anti-malware programs but it didn't help. The question I have is, if they are quarantined can they still cause my machine issues? I provided a FRST log and additon txt below. I appreciate both your time and your expertise. Thank you

FRST.txt

Addition.txt

Edited by WWE4Life
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kevinf80

kevinf80

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Thanks for those logs WWE4life, continue as follows:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Protection Scroll to and make sure the following are selected:

    Scan for Rootkits
    Scan within Archives
     
  • Scroll further to Potential Threat Protection make sure the following are set as follows:
    Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
     
  • Click on the Scan make sure Threat Scan is selected,
  • A Threat Scan will begin.
  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  • If asked to restart your computer to complete the removal, please do so
  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more to retrieve the log.


To get the log from Malwarebytes do the following:
 
  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your reply, also let me know if there are any remaining issues or concerns...

Thank you,

Kevin..

fixlist.txt

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WWE4Life

WWE4Life

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When I installed fixlist then ran FRST I lost my wireless connection after I had to restart my computer. I had to do a system restore back to yesterday to regain my connection settings. Here is the message that I got after the FRST restart: The windows wireless service is not running on this computer. I did a troubleshoot to try to regain the connection but nothing I did worked.

Do you want me to re-run the FRST with the fixlist again and just go ahead do another system restore to get the connection back and then continue to follow the steps you gave me afterwards?

Edited by WWE4Life
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kevinf80

kevinf80

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How do you feel your system is running at present, any odd or erratic behaviour. Firefox is your default browser, is that giving any concerns...

Download RogueKiller and save it on your desktop, ensure to download correct version..

RogueKiller (X86)

RogueKiller (x64)
 
  • Exit all running applications.
  • Double-click on RogueKiller.exe to launch the tool. On its first execution, RogueKiller will disply the software license (EULA), click on "Accept" to continue.
  • If RogueKiller is unable to load, do not hesitate to try launching it several times or rename it winlogon.
  • Click "Start Scan" to begin the analysis. This may take some time.
  • Once the scan is complete, click the "Open TXT" button to display the scan report.
  • Copy/Paste it's content in your next reply.


Do not use the Remove Selected option until i`ve had a look at the log..
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WWE4Life

WWE4Life

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I forgot to mention in the last post that my system has been running great with the exception that my processor seems to be working a little harder at times, but it's only been doing that over the last 24 hours. It could be that it's been doing it for some time now and I just haven't noticed it until now.

Edited by WWE4Life
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kevinf80

kevinf80

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Run RogueKiller again....
 
  • Wait for the scan to complete
  • On completion, the results will be displayed
  • Make sure all found entries in the red zone are Checkmarked
  • click on the Remove Selected button
  • On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
  • This will open the report in Notepad. Copy/paste its content in your next reply....


Post that log, also let me know if thre are any remaining issues or concerns...
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WWE4Life

WWE4Life

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I made sure all the ones in red were check marked. They were already check marked, but the ones in orange were not. I didn't check mark those because I figured those were not important or were false positives. Was I suppose to check mark the ones in orange as well? My machine still seems to be running great.

rk_4E92.tmp.txt

Edited by WWE4Life
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kevinf80

kevinf80

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Thanks for that log, if you have no remaining issues or concerns we can clean up...

Delete RogueKiller portable from your Desktop, also delete this folder if present: C:\ProgramData\RogueKiller

Next,

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools <----- this will remove tools we may have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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kevinf80

kevinf80

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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