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207.161.211.253 False Positive


politico
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Hello,

Our website is being blocked by Malware Bytes, but it is a legitimate and safe website with no malware or malicious code/software.

How can we learn why this is happening and how to remove the block?

Here are the details from MBAM:

Domain Name: TheCanadianPharmacy.com

IP Address: 207.161.211.253

MBAM Logs:

Malwarebytes
www.malwarebytes.com

-Log Details-
Protection Event Date: 5/14/18
Protection Event Time: 11:12 AM
Log File: 2718ad98-5789-11e8-963c-00fffc643cbe.json
Administrator: Yes

-Software Information-
Version: 3.4.5.2467
Components Version: 1.0.342
Update Package Version: 1.0.5102
License: Premium

-System Information-
OS: Windows 10 (Build 16299.431)
CPU: x64
File System: NTFS
User: System

-Blocked Website Details-
Malicious Website: 1
, , Blocked, [-1], [-1],0.0.0

-Website Data-
Category: Malware
Domain: thecanadianpharmacy.com
IP Address: 207.161.211.253
Port: [59981]
Type: Outbound
File: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

(end)

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Hello,

Thanks for your reply.

We are not engaged in "illegal pharma" activities.

We are a legitimate and fully licensed pharmacy in Canada. This is why I'd like our website to be removed from the block list.

Classifying our website along with the fraudulent spammers is incorrect and unfair.

Please help us fix this situation. How can we provide you with the proof you need to know we are a legitimate business and website?

Thanks,

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Hello,

We are fully licensed by CIPA - The Canadian International Pharmacy Association

You can see our compliance here - https://www.cipa.com/check-online-pharmacy-real-fake-certified-rogue/?url=thecanadianpharmacy.com

You can also see our Better Business Bureau listing and grade of A+ - https://www.bbb.org/manitoba/business-reviews/online-pharmacy/the-canadian-pharmacy-in-winnipeg-mb-21897

Thanks,

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