politico Posted May 14, 2018 ID:1242927 Share Posted May 14, 2018 Hello, Our website is being blocked by Malware Bytes, but it is a legitimate and safe website with no malware or malicious code/software. How can we learn why this is happening and how to remove the block? Here are the details from MBAM: Domain Name: TheCanadianPharmacy.com IP Address: 207.161.211.253 MBAM Logs: Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 5/14/18 Protection Event Time: 11:12 AM Log File: 2718ad98-5789-11e8-963c-00fffc643cbe.json Administrator: Yes -Software Information- Version: 3.4.5.2467 Components Version: 1.0.342 Update Package Version: 1.0.5102 License: Premium -System Information- OS: Windows 10 (Build 16299.431) CPU: x64 File System: NTFS User: System -Blocked Website Details- Malicious Website: 1 , , Blocked, [-1], [-1],0.0.0 -Website Data- Category: Malware Domain: thecanadianpharmacy.com IP Address: 207.161.211.253 Port: [59981] Type: Outbound File: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (end) Link to post Share on other sites More sharing options...
Staff Zynthesist Posted May 14, 2018 Staff ID:1242942 Share Posted May 14, 2018 Hello, This domain is blocked for Pharma, which are sites engaged in illegal pharmacy activities. Link to post Share on other sites More sharing options...
politico Posted May 14, 2018 Author ID:1242951 Share Posted May 14, 2018 Hello, Thanks for your reply. We are not engaged in "illegal pharma" activities. We are a legitimate and fully licensed pharmacy in Canada. This is why I'd like our website to be removed from the block list. Classifying our website along with the fraudulent spammers is incorrect and unfair. Please help us fix this situation. How can we provide you with the proof you need to know we are a legitimate business and website? Thanks, Link to post Share on other sites More sharing options...
Staff Zynthesist Posted May 14, 2018 Staff ID:1242966 Share Posted May 14, 2018 Hello, The block will be reviewed. Link to post Share on other sites More sharing options...
politico Posted May 22, 2018 Author ID:1245259 Share Posted May 22, 2018 Hi, Is there any update to the block being reviewed? Thanks, Link to post Share on other sites More sharing options...
Staff Dashke Posted May 22, 2018 Staff ID:1245264 Share Posted May 22, 2018 Hello, Can you please provide us any proof that you are legitimate and licensed pharmacy? As your domain is listed here - https://www.safe.pharmacy/not-recommended-sites/ Link to post Share on other sites More sharing options...
politico Posted May 22, 2018 Author ID:1245303 Share Posted May 22, 2018 Hello, We are fully licensed by CIPA - The Canadian International Pharmacy Association You can see our compliance here - https://www.cipa.com/check-online-pharmacy-real-fake-certified-rogue/?url=thecanadianpharmacy.com You can also see our Better Business Bureau listing and grade of A+ - https://www.bbb.org/manitoba/business-reviews/online-pharmacy/the-canadian-pharmacy-in-winnipeg-mb-21897 Thanks, Link to post Share on other sites More sharing options...
Staff Dashke Posted May 23, 2018 Staff ID:1245502 Share Posted May 23, 2018 Thanks, the block will be removed. Link to post Share on other sites More sharing options...
politico Posted May 23, 2018 Author ID:1245542 Share Posted May 23, 2018 Thank you very much for your help! Link to post Share on other sites More sharing options...
Staff Dashke Posted May 23, 2018 Staff ID:1245547 Share Posted May 23, 2018 27 minutes ago, politico said: Thank you very much for your help! You are always welcome! Link to post Share on other sites More sharing options...
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