Can't install

[knl]

Greetings,

I have the same error as described above:  ShellExecuteEx failed; code 5. Access is denied.

I have tried the following:

1. Uninstalled Crypto-Prevent
2. Disabled Bitdefender Firewall
3. Disabled all Bitdefender modules
4. Added exceptions to Bitdefender AV as listed in link above.
5. Downloaded installation file, attempted to "run as administrator".

Still no luck, any further advice?

Thanks

 

mb-check-results.zip

[dcollins]

Strange, I don't see the installer ever running on here. Can you please run the installer again, and take a screenshot of the error message ?

[knl]

Here you go...

[dcollins]

Can you take a screenshot of the full screen, sorry. I'm trying to determine if this error message is coming from Windows, or from the installer.

[knl]

Here it is..

[dcollins]

Thanks. Based on what I'm seeing, this has to do with the CryptoPrevent utility you ran on your machine that's designed to stop files from running in your %temp% directory. I'd recommend disabling that and then seeing if your installer works.

[knl]

That was one of the first things I did, in fact have uninstalled it.

Not sure if there are remnants left behind somewhere, couldn't find anything.

Thx

[dcollins]

There's a bunch of remnants leftover, specifically you have group policies set to block programs in your temp directory

...
HKLM Group Policy restriction on software: C:\Users\Public\*.nsf <==== ATTENTION
HKLM Group Policy restriction on software: *.avi.bas <==== ATTENTION
HKLM Group Policy restriction on software: C:\Users\Kathleen\*.vbe <==== ATTENTION
HKLM Group Policy restriction on software: C:\Users\Default User\*.mod <==== ATTENTION
HKLM Group Policy restriction on software: *\u202e*.com <==== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\Roaming\*\*.adp <==== ATTENTION
HKLM Group Policy restriction on software: *.mp3.pys <==== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\LocalLow\*.xcs <==== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\*.cfxb <==== ATTENTION
HKLM Group Policy restriction on software: *.pptx.xcs <==== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\Roaming\*\*.com <==== ATTENTION
HKLM Group Policy restriction on software: *.avi.adp <==== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\*.ns <==== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\Local\*.ps2* <==== ATTENTION
HKLM Group Policy restriction on software: *.png.scsb <==== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\LocalLow\*.url <==== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\LocalLow\*.48s <==== ATTENTION
HKLM Group Policy restriction on software: %appdata%\*.js <==== ATTENTION
HKLM Group Policy restriction on software: %appdata%\*\*.job <==== ATTENTION
...

You'll need to remove all these policies. I believe CryptoPrevent has an option to undo all these entries but you will probably need to reinstall it first

[knl]

OK, I reinstalled Crypto Prevent, and think I found away to remove the policies for those listed that begin %userprofile% or %appdata%.

Not sure what to do about the others.  Those are registry entries I gather.  I'm reluctant to fool around in there.

Thoughts?

Tx

[dcollins]

The %appdata% ones are the important ones for this scenario. After removing them and rebooting, does the issue go away?

[knl]

Deleted the two policies starting with %appdata% in Crypto Prevent, rebooted.  Did not resolve.

[dcollins]

Sorry, the %userprofile% ones are important too. For testing purposes, it is best to remove all of them. They  can always be added back later if you wish

Edited April 6, 2018 by dcollins

[knl]

So...I deleted the policies that began with %userprofile% from the list above, and rebooted.  It did not resolve.

After those deletions CryptoPrevent  still listed 3,427 policies.   I deleted all of those, and rebooted.   After that, the upgrade installed.

Huzzah!

Thanks for speedy responses, and for hanging in there with me.

[digmorcrusher]

When you uninstall Cryptoprevent it should give you an option to undo all those policies which is probably a lot safer than trying to delete them all manually.