Web protection and exploit protection won't stay on

[mp5]

I'm having similar problems, Real Time Protection keeps turning off, and also Exploit Protection.

Pls see attached file

 

Thanks for your help!

mb-check-results.zip

Edited February 22, 2018 by AlexSmith
clarified title

[AlexSmith]

Hi @mp5 and welcome to the Malwarebytes Forums!! I am sorry to hear you are having issues with our product. That's not fun.

I split your post in to it's own thread so you can get dedicated support and we want to treat each issue individually.

With that being said let's start off with a clean slate and a fresh installation of Malwarebytes by using our Malwarebytes Cleanup Utility (aka MB-Clean) :

1. Close any running applications on your computer
2. Download the latest version of MB-Clean: https://downloads.malwarebytes.com/file/mb_clean
3. Double click the mb-clean-x.x.x.xxxx.exe file you downloaded then click Yes to accept the EULA and start the cleanup process.
4. Once the cleanup process is completed, click Yes when prompted to reboot your computer
5. Upon reboot, click Yes when prompted to automatically download and install the latest version of Malwarebytes
6. Once installation of Malwarebytes completes, click Ok to finish.
   • Note: If you need more detailed usage instructions, please go here: https://support.malwarebytes.com/docs/DOC-1112

If you continue to encounter issues after that, then we will need a fresh set of those technical logs you posted so our teams can dig in to this issue a little deeper. 

[ktheo]

Hello, I had the same problem but I ran through the MB-Clean and all seems good now. I attach the MB-Clean results. Thank you very much I appreciate your help AlexSmith.

mb-clean-results.txt