Reat-Time Protection Layers keeps turning off

[catscanman]

This just started today, any ideas: I keep trying to turn it on and it errors out and then restarts Malwarebytes and continues the cycle. I am on Windows 10 and the Chat states it's unavailable (probable due to it being Presidents day I guess).

Running Premium version: 3.3.1.2183

Component version: 1.0.0

Update version: 1.0.4006 

mb-check-results.zip

Addition.txt

FRST.txt

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • This file will include the FRST logs generated from the previous set of instructions
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

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[Porthos]

1 hour ago, catscanman said:

I keep trying to turn it on and it errors out and then restarts Malwarebytes and continues the cycle.

Let us get a clean install of the current version.

Download and run MB-CLEAN

• Download MB-CLEAN
• Close all open applications
• Double-click and run mb-clean-3.1.0.1031.exe
• A prompt with an option to clean up the system will appear: click Yes
  • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
• Once the cleanup process is completed, a prompt will appear:
  • Yes - will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3
  • No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
    • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
• Upon reboot, a prompt will appear: click Yes
  • Yes - will download, install and activate the latest version of Malwarebytes 3
  • No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended)

 If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3