MalwareBytes 3 ... Unable to contact licence Server.

[Herve]

Hi 

On my computer i use Malwarebytes with licence. 

Today after a problem with Chrome , i had problem with Malwarebytes :

cant start real time protect. 

So i reinstall ; and same ... and

cant contact licence server ... 

 

Here the files asked : mb-check-results.zip FRST.txtAddition.txt

Scuze for my poor english , (from France) 

 

Thanks for your help

Regards 

 

Hervé

 

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • This file will include the FRST logs generated from the previous set of instructions
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[Herve]

Here new Files ( after restore Windows) : same situation : 

Cant Start Web protection ...(i think that i can contact now server licence) 

 

FRST.txt

mb-check-results.zip

Addition.txt

Edited January 27, 2018 by Herve

[Swiped]

32 minutes ago, Herve said:

Hi 

On my computer i use Malwarebytes with licence. 

Today after a problem with Chrome , i had problem with Malwarebytes :

cant start real time protect. 

So i reinstall ; and same ... and

cant contact licence server ... 

 

Here the files asked : mb-check-results.zip FRST.txtAddition.txt

Scuze for my poor english , (from France) 

 

Thanks for your help

Regards 

 

Hervé

 

Hi Herve,

We're aware of an issue with a protection update that shipped an hour ago that is causing all web traffic to be blocked and RAM usage to climb. We are triaging this right now with all hands on deck. 

We apologize for any inconvenience this has caused and are working hard to get a patch pushed out.

[Herve]

Hi

Scuze for my poor english 

We are monday . 

Now when i start my computer : 

Licence is OK / Updated Ok 

Just the probleme that 

Protection in real time (web protect) is stopped : 

When i start it, it write "starting ..." and nothing ... 

 

Thanks for Help Addition.txtFRST.txtmb-check-results.zip

 

[Porthos]

 

 

Sorry to hear you are still having issues. Can you please try this and let me know if it solves your problem?:

1. Right click the Malwarebytes icon in the notification area/system tray and select Quit Malwarebytes
2. Launch Command Prompt as Administrator
3. Type the following: sc delete mbamwebprotection
4. Reboot the computer
5. Right click the Malwarebytes icon in the notification area/system tray and select Web Protection to re-enable it

[Herve]

34 minutes ago, Porthos said:

 

 

Sorry to hear you are still having issues. Can you please try this and let me know if it solves your problem?:

1. Right click the Malwarebytes icon in the notification area/system tray and select Quit Malwarebytes
2. Launch Command Prompt as Administrator
3. Type the following: sc delete mbamwebprotection
4. Reboot the computer
5. Right click the Malwarebytes icon in the notification area/system tray and select Web Protection to re-enable it

Thanks Porthos !!! 

Yes its Ok now ! You're the Best ! 

I hope it will hold like this

 

Regards

[Porthos]

1 minute ago, Herve said:

es its Ok now ! You're the Best ! 

I hope it will hold like this

Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post.

 

Anyone else reading this topic and need assistance not all fixes will work for all users. , Please START your OWN NEW Topic. HERE