Malware problems.

[RamboCreativity]

atleast that's what it looks like.
I've had several browser hijackers one of them "searching.com"
So that problem is gone, but there still remains the problem of

"BITSADMIN version 3.0 BITS administration utility. (C) Copyright 2000-2006 Microsoft Corp. BITSAdmin is deprecated and is not guaranteed to be available in future versions of Windows. Administrative tools for the BITS service are now provided by BITS PowerShell cmdlets."

Which is something that appears on two command prompts every hour which I've tried to remove with no luck and the fact my computers speed has slowed down exponentially.
It became noticeable around the time I was playing a game and I realized that it was struggling harder than it has before and it would appear that Malwarebytes has a forum for this type of stuff...
I think and now I'm here.

[Aura]

Hi RamboCreativity

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

• As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
• As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
• The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
• If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
• If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
• Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
• I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
• In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
• I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
  This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread
  

This being said, it's time to clean-up some malware, so let's get started, shall we?

Follow the instructions in the thread below, and provide me the Malwarebytes log and both FRST logs (FRST.txt and Addition.txt). You can attach them in your next post, or copy/paste their content.

https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

[RamboCreativity]

FRST.txt

Addition.txt

[Aura]

And do you have the Malwarebytes log?

[RamboCreativity]

2 minutes ago, Aura said:

And do you have the Malwarebytes log?

I am unaware where to locate that.

[Aura]

Nevermind that, you are infected with SmartService, so there's other things we need to address first. Do you have a USB Flash Drive? If so, how big is it?

Also, follow the instructions below.

Farbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

• Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
• Right-click on the FRST executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Click on the Fix button
  
• On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
• Copy and paste its content in your next reply
  

fixlist.txt

[RamboCreativity]

Sadly I do not own a USB flash drive.
 

Fixlog.txt

[Aura]

In that case, follow the instructions in the thread below.

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

If it doesn't work, you'll need to get a USB Flash Drive sadly, as this infection cannot be easily removed without one.

[RamboCreativity]

Any clue towards what I do now?

[Aura]

What do you mean? Did you follow the instructions in the link I provided? What happened?

[RamboCreativity]

Nothing happened I don't see the bit admin command prompt error hasn't appeared yet so I'm just awaiting further direction in case there was something else I was supposed to do.

[Aura]

There is. You are infected with another infection other than the one using BITSAdmin.

https://forums.malwarebytes.com/topic/211665-malware-problems/?do=findComment&comment=1168134

 

[RamboCreativity]

Instructions unclear.

[Aura]

What do you mean? What instructions are unclear to you in the guide below?

https://forums.malwarebytes.com/topic/211665-malware-problems/?do=findComment&comment=1168134

 

[RamboCreativity]

Okay so are of course redirecting me to your earlier link about "Requested Resource is in use Error". But I've done that and I'm unsure what to do next because everything worked rather smoothly.

[Aura]

Alright, I hadn't understood that. In the MBAR folder, there should be a file called mbar-log-DATE-(TIME).txt. Can you attach it so I can review it?

[RamboCreativity]

 

 

mbar-log-2017-09-29 (07-58-41).txt

[Aura]

Awesome. Now follow the instructions below.

Malwarebytes - Clean Mode

• Download and install the free version of Malwarebytes
  Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
• Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
• Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
• Let the scan run, the time required to complete the scan depends of your system and computer specs
• Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
  
  • If it asks you to restart your computer to complete the removal, do so
    
• Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply
  

[RamboCreativity]

Mbar Export.txt

[Aura]

Good. Now let's do a sweep with AdwCleaner and RogueKiller.

AdwCleaner - Fix Mode

• Download AdwCleaner and move it to your Desktop
• Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Accept the EULA (I accept), then click on Scan
• Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes
  
• Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
• After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply
  

RogueKiller

• Download the right version of RogueKiller for your Windows version (32 or 64-bit)
• Once done, move the executable file to your Desktop, right-click on it and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
• Wait for the scan to complete
• On completion, the results will be displayed
• Check every single entry (threat found), and click on the Remove Selected button
• On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
• This will open the report in Notepad. Copy/paste its content in your next reply
  

Your next reply(ies) should therefore contain:

• Copy/pasted AdwCleaner clean log
• Copy/pasted RogueKiller clean log
  

[RamboCreativity]

Rougekiller.txt

AdwCleaner[S1].txt

AdwCleaner[C1].txt

[Aura]

Terribly sorry for the delay, I was gone for the weekend. Now, let's run a new scan with FRST and see if there's anything left to remove.

Farbar Recovery Scan Tool (FRST) - Scan mode
Follow the instructions below to download and execute a scan on your system with FRST, and provide the logs in your next reply.

• Right-click on the executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Accept the disclaimer by clicking on Yes, and FRST will then do a back-up of your Registry which should take a few seconds
• Click on the Scan button
• On completion, two message box will open, saying that the results were saved to FRST.txt and Addition.txt, then open two Notepad files
• Copy and paste the content of both FRST.txt and Addition.txt in your next reply
  

[RamboCreativity]

Addition.txt

FRST.txt

[Aura]

Almost done!

Farbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

• Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
• Right-click on the FRST executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Click on the Fix button
  
• On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
• Copy and paste its content in your next reply
  

How's your system behaving now? Are there any other issues to address?

fixlist.txt

[RamboCreativity]

Fixlog.txt