Where is the Reports module for this product?

[kahml]

I am an MSP and through my RMM product produce a monthly report for my clients that included any remediation done by Malwarebytes.

What I'm wondering is:  where is the Reports module in this new cloud-based offering?

How can I convey to my clients what is being done on their behalf (or to point out "problem children" among their staff)?

[djacobson]

Hi Kahml, it is the Dashboard. This area goes over threats found, cleaned, Top 10 infected endpoints, Top 10 malware found. The Real-Time Protection area shows all activity for each portion of the running real-time engines; web and file for mbam, exploit mitigation for mbae and and ransom behavior for mbarw.

[kahml]

I need an automated PDF report of activity that I can send to my clients monthly to show what's going on.

Are you seriously suggesting that I take a screenshot of the Dashboard and send that to more than 60 clients each month?!?

[djacobson]

Yes, that is what I am seriously suggesting, well not the screenshot part since you can hit ctrl-p, but there's no other reporting functionality or exportability within the cloud product at this time. I'll move this post to the product suggestion area.

[kahml]

This feature exists in the Malwarebytes Management Console, I cannot believe that you guys developed a cloud-based solution without it.

Thanks for moving this out as an RFE.

[djacobson]

Reporting with a bit more detail did exist in MBMC, however MBMC's reports were not exportable either, only printable. In MBMC you could directly query the SQL if you ran SQL MGMT Studio and created your own queries. We happily provided the database schema for those that wanted to do this. MBMC was also able to have its SQL file accessed by Microsoft Excel to create pivot tables, but only if you were using a full SQL, as embedded SQL Express did not allow for remote connections.

We do know how important and useful reporting is for admins and we will be building out this feature more as time goes on. Since it is still being built, it's a good time to get your voice heard by adding some ideas here of how you'd like to see that feature take shape.