Cannot Connect to Service MBAM fails to load

[Steve Pierce]

The MBAM service is running

Window 8.1

I tried running install, that failed. I ran the MBAM removal tool, that appears to work, it tells me to reboot, when I reboot, MBAM is still there. Running MBAM uninstall from Control Panel does not work

Client was recently scammed by Microsoft tech virus. Called 800 number, permitted remote control, thought better of it and disconnected and immediately powered down computer.

I ran AVG Rescue CD from bootable USB. Found search.me and adware. Installed and Ran malwarebytes, found similar problem but no virus' or trojans.

Removed all suspect files found by AVG and MBAM

However Now getting Cannot Connect to Service when MBAM starts and suspecting something more serious is wrong

 

 

mb-check-results.zip

[LiquidTension]

Hi Steve,

Thank you for the providing the diagnostic file.

With F-Secure currently installed on the machine, please refer to the following article:
https://support.malwarebytes.com/docs/DOC-1113?sr=search&searchId=a97cdbfb-4cd1-436c-a739-156d5d567141&searchIndex=0

After making the described adjustment, let me know if still continue to experience an issue.

Thanks!

[Steve Pierce]

Fix worked, thanks. Perhaps MBAM could detect when F-Secure is running and post a note about how to fix this. I spent a long night testing, installing, reinstalling, removing, and more along with documenting everything before I submitted a ticket. Thanks again - Steve