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Hello @sherrigreg and :welcome:

The data produced by the Farbar Recovery Scan Tool (FRST64) logs may be of further troubleshooting assistance.

  1. Please download FRST64.exe to an Administrator's desktop only.
  2. Single right-click the FRST.gif icon and select RunAsAdmin.jpg Run as administrator to start the tool in the passive reporting mode.
  3. If a Windows User Account Control (UAC) alert/prompt window for FRST64.exe appears, select the "Yes" button to continue.
  4. If a Windows SmartScreen warning alert/prompt window for FRST64.exe appears, select "More info" then select the "Run anyway" button to continue.
  5. When the FRST's (x64) GUI opens, left-click "Yes" button in the Disclaimer of warranty window.
  6. Please do not uncheck any Whitelist boxes.  Ensure that only the Optional Scan's Addition.txt box is checked.
  7. Select the "Scan" button and wait until the tool has run to completion.  (About 3-5 minutes or less.)
  8. The FRST64 tool should have written two log files to the Administrator's desktop (FRST.txt and Addition.txt) and will also open them with the system's default text editor.
  9. Close the two FRST text report windows and the FRST (x64) GUI window.
  10. Only attach the two (2) separate text (.txt) files to your next reply to this topic.

Thank you for your help.

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