fromius Posted July 21, 2017 ID:1144855 Share Posted July 21, 2017 (edited) Hello I need help. I used Malwarebytes Adw Cleaner to scan and I have the registry that my PC has Easy Driver Pro; I do not remember downloading it, I have cleaned it to remove it and a warning appears to me "caught unhandled unknown exception; terminating" and Malwarebytes Adw Cleaner it stays frozen, I tried many ways to reset but nothing it stills frozen. Edited July 21, 2017 by fr33tux Remove formatting Link to post Share on other sites More sharing options...
Staff jboursier Posted July 21, 2017 Staff ID:1144876 Share Posted July 21, 2017 Hello, Can you use this version instead and tell me if that's ok? Link to post Share on other sites More sharing options...
zCreax Posted July 27, 2017 ID:1146679 Share Posted July 27, 2017 (edited) Hello i need help to. For me it is the same problem but also with the version remains the error message what error is it? I have used the Version 7.0.0.0 from the beginning Edited July 27, 2017 by zCreax Link to post Share on other sites More sharing options...
zCreax Posted July 27, 2017 ID:1146685 Share Posted July 27, 2017 It does not working with version 7.0.1.0 Link to post Share on other sites More sharing options...
Staff jboursier Posted July 28, 2017 Staff ID:1146788 Share Posted July 28, 2017 @zCreax Even with this one: https://toolslib.net/downloads/viewdownload/1-adwcleaner/files/1021/? Link to post Share on other sites More sharing options...
zCreax Posted July 28, 2017 ID:1146945 Share Posted July 28, 2017 There it is an outdated version its version 7.0.1.0 It dont works with this Version Link to post Share on other sites More sharing options...
Staff jboursier Posted July 28, 2017 Staff ID:1146988 Share Posted July 28, 2017 Please click on [Cancel] when prompted for the update, and continue with the version currently running. Link to post Share on other sites More sharing options...
htoscani Posted July 28, 2017 ID:1147137 Share Posted July 28, 2017 ADWCleaner freezes when it has to clean PUP.Optional.TweakBit, PUP.Optional.Legacy and PUP.Adware.Heuristic. I am using ADWCleaner 7.0.1.0. Nor Junk Removal Tool neither MalwareBytes detect those PUPs. Please advise. Link to post Share on other sites More sharing options...
Staff jboursier Posted July 28, 2017 Staff ID:1147156 Share Posted July 28, 2017 Hello, @htoscani Can you share AdwCleaner logfile? Thanks, Link to post Share on other sites More sharing options...
zCreax Posted July 29, 2017 ID:1147365 Share Posted July 29, 2017 I have pressed down on cancel. Link to post Share on other sites More sharing options...
htoscani Posted July 30, 2017 ID:1147585 Share Posted July 30, 2017 On 28/7/2017 at 2:51 PM, fr33tux said: Hello, @htoscani Can you share AdwCleaner logfile? Thanks, AdwCleaner shows the three PUPs. When trying to clean, it sends a message "Caught unhandled unknown exception; terminating" and freezes before making a logfile. I have to shut it down with Task Manager. Link to post Share on other sites More sharing options...
Staff jboursier Posted July 30, 2017 Staff ID:1147587 Share Posted July 30, 2017 Hello, @htoscani You should at least find scan logfile in the log manager? Link to post Share on other sites More sharing options...
htoscani Posted July 30, 2017 ID:1147588 Share Posted July 30, 2017 Please find report. AdwCleaner[S41].txt Link to post Share on other sites More sharing options...
Staff jboursier Posted July 30, 2017 Staff ID:1147589 Share Posted July 30, 2017 Thanks, I'm trying to reproduce and I'll keep you posted. In the meantime, would it be possible to ask you to trigger the crash again: Launch AdwCleaner, Click on Tools > Options and tick "Debug". Do a scan and a clean. The crash should occur, terminate the application using the Task Manager and share the folder C:\AdwCleaner. Thanks! Link to post Share on other sites More sharing options...
htoscani Posted July 30, 2017 ID:1147597 Share Posted July 30, 2017 Using the paths provided by AdwCleaner and using Everything, I erased the PUP folders. I executed AdwCleaner and it erased the Optional.Legacy, the only apparently I did not delete. I am attaching the last report. I was using version 7.0.1.0 Thanks for your help. 2017-07-30 0-59 AdwCleaner[C10].txt Link to post Share on other sites More sharing options...
Chachacha Posted July 30, 2017 ID:1147719 Share Posted July 30, 2017 Hello! I was having the same problem with 7.0.0.0, downloaded the 7.0.1.0 and it didn't work too. But downloaded 6.047 and was able to remove everything. Link to post Share on other sites More sharing options...
zCreax Posted July 30, 2017 ID:1147720 Share Posted July 30, 2017 @Chachacha thank you thats nice Link to post Share on other sites More sharing options...
htoscani Posted July 31, 2017 ID:1147830 Share Posted July 31, 2017 This is not good news... I solved my problem looking for (and deleting) folders and files found with Everyting, based on info given by AdwCleaner reports. Link to post Share on other sites More sharing options...
Staff jboursier Posted July 31, 2017 Staff ID:1147838 Share Posted July 31, 2017 Hello, Please see my message: Thanks! Link to post Share on other sites More sharing options...
bodhi Posted August 1, 2017 ID:1148272 Share Posted August 1, 2017 I had the same issue after updating to Adware cleaner 7.0.1.0. I saw in the log file the PUP folder that caused the problem and then I removed it in c:\program data (after making it visible ) After that I reinstalled Adware cleaner 7.0.1.0 and now it's working fine ! Link to post Share on other sites More sharing options...
Chulk Posted August 4, 2017 ID:1149713 Share Posted August 4, 2017 On 30/7/2017 at 1:35 AM, fr33tux said: Thanks, I'm trying to reproduce and I'll keep you posted. In the meantime, would it be possible to ask you to trigger the crash again: Launch AdwCleaner, Click on Tools > Options and tick "Debug". Do a scan and a clean. The crash should occur, terminate the application using the Task Manager and share the folder C:\AdwCleaner. Thanks! Hey, I'm having the same issue. Do I have to share the entire folder or a particular file? I've already run it with "Debug" option on Link to post Share on other sites More sharing options...
Staff jboursier Posted August 4, 2017 Staff ID:1149740 Share Posted August 4, 2017 Hello, @Chulk Can you give a try to this version and tell me what it gives? Link to post Share on other sites More sharing options...
Chulk Posted August 4, 2017 ID:1149756 Share Posted August 4, 2017 20 minutes ago, fr33tux said: Hello, @Chulk Can you give a try to this version and tell me what it gives? Same error message. Link to post Share on other sites More sharing options...
Staff jboursier Posted August 4, 2017 Staff ID:1149778 Share Posted August 4, 2017 Ok. From my tests it's finally fixed in tonight's beta (not yet released). Thanks again, Link to post Share on other sites More sharing options...
Karim3liy Posted August 17, 2017 ID:1154645 Share Posted August 17, 2017 Hello I was having the same problem but I download this version: adwcleaner_7.0.2.0 and it's fixed thanks Link to post Share on other sites More sharing options...
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