Notonmylist Posted June 29, 2017 ID:1139291 Share Posted June 29, 2017 Hello, Please assist me in getting hxxp://fundychiropractic.ca back in working order. The domain still has been labelled as a "Phishing Site" by Malwarebytes hpHosts on VirusTotal. The old website has been removed and placeholder website on a new server has been setup. Both Sucuri and Quttera show it to be clean. However even after my last request nothing has changed with its status on VirusTotal, (although agreed it looked fine comment-1138870). I have re-run the virus scans and reanalyse on VirusTotal, it stays with the phishing website flag. Please advise on what is require to get the Malwarebytes hpHosts status on VirusTotal corrected. Link to post Share on other sites More sharing options...
Staff Zynthesist Posted June 29, 2017 Staff ID:1139328 Share Posted June 29, 2017 fundychiropractic[.]ca is not listed in Malwarebytes hpHosts: https://hosts-file.net/default.asp?s=fundychiropractic.ca Link to post Share on other sites More sharing options...
Notonmylist Posted July 2, 2017 Author ID:1139899 Share Posted July 2, 2017 Sorry to be persistent. If you visit VirusTotal and scan the URL it shows the following. The reanalysis was just done and still show the below results. Malwarebytes hpHosts Phishing site According to VirusTotal's FAQ: I am experiencing a false positive, my site should not be detected. VirusTotal simply aggregates the output of different antivirus vendors and URL scanners, it does not produce any verdicts of its own. As such, if you are experiencing a false positive issue, you should notify the problem to the company producing the erroneous detection, they are the only ones that can fix the issue. Please note that even if we were able to remove the flag, the users of such product would still be blocked from accessing your site. Link to post Share on other sites More sharing options...
Staff Dashke Posted July 2, 2017 Staff ID:1139944 Share Posted July 2, 2017 Hello Notonmylist, Fortunately, we are not blocking this website. You can install MB and even check for yourself. Link to post Share on other sites More sharing options...
Notonmylist Posted July 9, 2017 Author ID:1141521 Share Posted July 9, 2017 On 7/2/2017 at 8:21 AM, Dashke said: Hello Notonmylist, Fortunately, we are not blocking this website. You can install MB and even check for yourself. OK, this is becoming unacceptable. 2+ months of trying to assist this client and nobody will fix the issue for us. I have talked to both side (VirusTotal and Malwarebytes) and both are saying your not blocking my site, however here we are still being blocked.Here is the latest reply from VirusTotal:Sorry, I would have to ask you to please reach out to Malwarebytes. We are pulling data directly from them and are not blocking anything, simply displaying it. We only aggregate data and don't modify any results, as the results come from our partners not from us.Thanks, Svetla Yankova - VirusTotal - www.virustotal.com Link to post Share on other sites More sharing options...
Staff Dashke Posted July 10, 2017 Staff ID:1141597 Share Posted July 10, 2017 Hello Notonmylist, As we said before, we are not blocking your domain. Please install MB and check it for yourself if you want. Link to post Share on other sites More sharing options...
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