Unable to start

[GTJohn]

I'm having the same issue here with the same massage. All the years I have been using MB I have never seen this issue, it always ran great.

Running Windows XP 64 bit.

Any help would be appreciated.

Thanks

GTJohn

Edited June 25, 2017 by Maurice Naggar

[GTJohn]

Here is my MB-Check- Results.zip file.

 

mb-check-results.zip

[GTJohn]

Here is my mb-check-results.zip file also. Thanks

 

mb-check-results.zip

[Maurice Naggar]

Hi, GT John.

I have moved your posts here so that there is no confusion with some other customer's case.

This thread is intended for just you.

Lets do this one time.  Restart Windows and re-do the setup ( one time).

Use the Start menu and do a Restart from that menu so that Windows is freshly restarted.  Now we are ready for the new install/upgrade.

Then, Please get and Save the new Malwarebytes 3.1.2  setup file "from this link"

 

Once saved, then run the mb3-setup file to start the install.

Let me know how this does.

Cheers,

[GTJohn]

Thanks Maurice.

I rebooted my machine. MalwareBytes was shown in the system tray. Ran the update on the popup, then did a system scan. I am now running MalwareBytes Premium 3.1.2

Everything seems to be okay now. Or, should I still run the 3.1.2 setup file in your post.

Thanks for helping on a Sunday.

John

[Maurice Naggar]

Hi.  That is good news.  Just take a minute.  Click the My Account button.  Then click the About tab.

You should see version 3.1.2.1733   then the component version should be 1.0.141