MBAE and IE 11 crashes - ADP/Java website

[greensysadmin]

We are a Windows 7 domain, users are standard users and we also use SEP  ver. 14.  

We have managers who log into ADP and need to access the JAVA version of their site to take care of administrative tasks.  Normally they click on the Java link and a new tab opens where they are able to perform their tasks.  However, for a few users we are seeing Internet Explorer crash.  We are seeing error messages like these.

 

Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18616, time stamp: 0x58b84bfb
Faulting module name: mbae.dll, version: 1.9.2.1334, time stamp: 0x589b3bf3
Exception code: 0xc0000417
Fault offset: 0x0002cda7
Faulting process id: 0x193c
Faulting application start time: 0x01d2af08cda7fccb
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Program Files (x86)\Malwarebytes Anti-Exploit\mbae.dll
Report Id: 0c85762b-1afc-11e7-a941-64006a8ae439

 

The error messages are consistent across users exhibiting this issue.  This issue goes away if we disable or uninstall the MBAE client. Additionally I have logs from two different machines and FRST logs from one of the two.  

Malwarebytes Anti-Exploit_wtstaff006.zip

Malwarebytes Anti-Exploit_fhstaff012.zip

Addition_wtstaff006 (1).txt

FRST_wtstaff006 (2).txt

[Rsullinger]

Hello Greensysadmin,

 

I do apologize for the delay. We want to have you test out a beta build on one machine to see if it fixes the issue. Go ahead and download the build here and run it over the top:

 

https://malwarebytes.box.com/s/h0bltpx2iqf3q80tvukv170gxmvr2q32

 

Please try this and let me know if it fixes the issue! 

[greensysadmin]

I will apply this today and let you know the results. Thanks!

[greensysadmin]

 

On one PC we are still having the same issue 

Malwarebytes Anti-Exploit_04-17-17.zip

[Rsullinger]

Hello Greensysadmin,

 

Thank you for that. Let me get this over to our team to review further. 

[lauriej]

same problem since I updated java applet and malewarebytes. version 3.0.6.149.  at least the protection is starting now on it. but when I try to use java applet to test NVidia driver here http://www.geforce.com/drivers or when I tried to check java version on java.com  a box comes up that there is a problem and internet explorer crashes.  I am using windows 8.1 64 bit and internet explorer 11.  I thought it was java until I checked event viewer logs and found this

Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18124, time stamp: 0x5641278d

Faulting module name: mbae.dll, version: 1.9.2.211, time stamp: 0x58d2a566

Exception code: 0xc0000409

Fault offset: 0x0002d2a5

Faulting process id: 0x116c

Faulting application start time: 0x01d2c0504264d2ba

Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Faulting module path: C:\Program Files\Malwarebytes\Anti-Malware\mbae.dll

Report Id: 83a5c0bb-2c43-11e7-82c0-902b34ecac9a

Faulting package full name:

Faulting package-relative application ID:

 

I turned off malewarebytes and was able to run java applet on NVidia webpage

 

fyi this was only post that came up when I searched for internet explorer and java crash I am not a business.

 

 

Edited April 28, 2017 by lauriej