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lauriej

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  1. Thank you here's hoping I can get some help so I can get it activated
  2. I had to replace hard drive I did try to deactivate but apparently the license number is not in my account although back in August when I had this problem after updating windows I was told it would be added my ticket number is 2859515. I sent a request in on the 17th I got back a message on the 21st that my license number could not be found in my account because nobody ever attached it I have a lifetime license that I got in 2014 I believe
  3. I had problem in January with new pc and not being able to activate. well had to redo windows and it says it cant activate and there are no pc's listed under my email address to deactivate I sent ticket it is 2310665
  4. thank you it has been fixed. and i ran scans and found nothing i followed your info about chrome.
  5. actually I found the answer on another post her followed directions and no more notices about blocked site
  6. for the last week I have been getting notices from malewarebytes about doubleclick.rtb.adx1.com and rtb.adx1.com being blocked while on the xfinity.net homepage as well as the email page this is for all of my accounts on my computer using chrome it happens several times while on the pages. any idea why this is happening? Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 2/20/18 Protection Event Time: 5:40 PM Log File: 05226d72-168f-11e8-92f8-10050145abed.json Administrator: Yes -Software Information- Version: 3.3.1.2183 Components Version: 1.0.262 Update Package Version: 1.0.4022 License: Premium -System Information- OS: Windows 10 (Build 16299.248) CPU: x64 File System: NTFS User: System -Blocked Website Details- Malicious Website: 1 , , Blocked, [-1], [-1],0.0.0 -Website Data- Category: Unspecified Domain: rtb.adx1.com IP Address: 34.232.177.101 Port: [52251] Type: Outbound File: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (end) Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 2/21/18 Protection Event Time: 5:00 PM Log File: 9b22e9c8-1752-11e8-b970-10050145abed.json Administrator: Yes -Software Information- Version: 3.3.1.2183 Components Version: 1.0.262 Update Package Version: 1.0.4036 License: Premium -System Information- OS: Windows 10 (Build 16299.248) CPU: x64 File System: NTFS User: System -Blocked Website Details- Malicious Website: 1 , , Blocked, [-1], [-1],0.0.0 -Website Data- Category: Unspecified Domain: doubleclick.rtb.adx1.com IP Address: 52.204.123.183 Port: [52293] Type: Outbound File: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (end)
  7. Thank you very much I was able to activate with key.
  8. thank you I sent message as I can't access old pc
  9. Hello I received one of the lifetime keys and I received new pc I am unable to activate new pc due to to many activations. I cant deactivate as I never registered the account. how can I deactivate old pc
  10. same problem since I updated java applet and malewarebytes. version 3.0.6.149. at least the protection is starting now on it. but when I try to use java applet to test NVidia driver here http://www.geforce.com/drivers or when I tried to check java version on java.com a box comes up that there is a problem and internet explorer crashes. I am using windows 8.1 64 bit and internet explorer 11. I thought it was java until I checked event viewer logs and found this Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18124, time stamp: 0x5641278d Faulting module name: mbae.dll, version: 1.9.2.211, time stamp: 0x58d2a566 Exception code: 0xc0000409 Fault offset: 0x0002d2a5 Faulting process id: 0x116c Faulting application start time: 0x01d2c0504264d2ba Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE Faulting module path: C:\Program Files\Malwarebytes\Anti-Malware\mbae.dll Report Id: 83a5c0bb-2c43-11e7-82c0-902b34ecac9a Faulting package full name: Faulting package-relative application ID: I turned off malewarebytes and was able to run java applet on NVidia webpage
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