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Hi @JamesR, sorry to hear that you are having trouble. 

If you purchased from us, your Malwarebytes Anti-Malware license key will be in the confirmation email sent to you via our eCommerce partner Cleverbridge. Please check your junk mail/spam folder if you do not see it in your inbox.

You may also retrieve your license key from this webpage: http://www.cleverbridge.com/342/?scope=cusecolp. Please note you will only be able to retrieve your Key if you purchased Malwarebytes Anti-Malware directly from our website or through an authorized reseller /affiliate. If you purchased a physical copy or from anywhere else, we will not have any record of your sale and cannot retrieve your Key if lost. 

Please let me know if you have any additional questions.

Thanks,
Cecile

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  • Administrators

Hi @rheino4650,

Was the email blank or did it not have the ID? Our new licensing model no longer uses ID, but only a key.

Please follow the steps here to activate your Malwarebytes Anti-Malware Premium: https://support.malwarebytes.com/customer/portal/articles/1835315?b_id=6400

I just had your Cleverbridge emailed to you again. Be sure to check your spam/junk mail folder if you do not see it.

Thanks,
Cecile

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