818dirtybird Posted October 27, 2016 ID:1068758 Share Posted October 27, 2016 running slow, windows store not opening, windows photo not working, not sure what else is not working properly. have ran norton antivirus scans all come up clean no threats. any help would be appreciated. thank you in advance. running windows 10 64bit . Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 29, 2016 ID:1069055 Share Posted October 29, 2016 Hello. If the Norton antivirus reports no infection, that is a good sign. When was the last time that you ran a Threat scan with the Malwarebytes Anti-Malware ? what is the result? You appear to indicate this is a Windows 10 computer. What is the version / build number? From the RUN menu, type in Quote WINVER.EXE Then write down; kindly relay all of the Version with the build number too. A pc running slow can be due to all sorts of non-infection conditions. You ought not to jump to conclude a infection is about.....unless one of the security programs confirms that. Link to post Share on other sites More sharing options...
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