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Android.Dropper.Agent.ba can't remove?

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Hi to all,  I'm new here.


Just installed Malwarebytes and it instantly flagged up that it found 1 malware.  I selected it to be deleted and the message said that the deletion was unsuccessful.

I have found that the App sits under settings 'Handservice' and is the "ZTE Cares"-app, pre-installed by ZTE. I'm not sure if it's a false positive or embedded malware.  If it's malware, what options are available to me?


Tech. Info;

Malware found in :  /system/app/HandService/HandService.apk

Phone : ZTE Axon Elite (rooted and running Marshmallow,  6.0.1)



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  • 3 weeks later...

Hi FoxyMonk,

This has become a big problem with cheaper priced device, they come preinstalled with malicious apps and the apps cannot be removed using Android's uninstaller.

These apps on your device should not be trusted, there are a few things you can do.

- Disable the app – Can be done via Android Settings -> Apps -> bad app -> Force stop/disable

        This will prevent the app and any associated services from running.

- Root your device and uninstall the malicious apps. Usually reserved for advanced users, please do at your own risk.

- Install different, trusted, ROM to replace infected one. Usually reserved for advanced users, please do at your won risk.

- Return device where purchased.

I wish there were more options but where Android's openness and built in security collide; openness, anyone can flash a device with a custom ROM, security, you can't uninatll system apps.



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