Fortsand Posted September 3, 2016 ID:1059921 Share Posted September 3, 2016 I just installed MBAE and I am unable to open any Word documents unless I turn the program off. The "Remove Shield" is not highlighted so I am unable to select any locked files to exclude. Link to post Share on other sites More sharing options...
Staff Rsullinger Posted September 6, 2016 Staff ID:1060475 Share Posted September 6, 2016 Hello Fortsand, You are using the free version correct? I want to have you collect me the logs by following the instructions found here: https://forums.malwarebytes.org/topic/144403-readme-first-posts-here-need-to-include-mbae-logs/ Link to post Share on other sites More sharing options...
Fortsand Posted September 6, 2016 Author ID:1060508 Share Posted September 6, 2016 Thank you for your response. I am using the paid version of both malwarebytes and malwarebytes anti-exploit. I was running the Microsoft EMET tool, but I was told that the EMET tool with the malwarebytes anti-exploit do not work together in some cases. So, I uninstalled the EMET tool and everything is fine for now. Thanks. Link to post Share on other sites More sharing options...
Staff Rsullinger Posted September 7, 2016 Staff ID:1060667 Share Posted September 7, 2016 Hello Fortsand, No problem. Please let us know if you run into any other issues! Link to post Share on other sites More sharing options...
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