1eyedjack Posted July 24, 2016 ID:1052525 Share Posted July 24, 2016 I temporarily uninstalled MBAM because my upgrade from Win 8.1 to win 10 was failing with a prompt that I should disable antivirus software. OK, I figured it unlikely that MBAM was contributing to the problem, but what the hey it seemed no headache to uninstall it if I was only going to re-install it again later, "just in case". So uninstalled MBAM. It didn't solve my problem. Never seriously expected that it would, but no harm trying. Then I re-installed MBAM, and here is where it got interesting: I was not prompted to enter any licence key. Somehow it "remembered" that I was a paid-up user. Now, while that marginally reduced my admin in re-installing it, this does pose the question of whether my earlier uninstall was successful. Any ideas? Link to post Share on other sites More sharing options...
daledoc1 Posted July 24, 2016 ID:1052528 Share Posted July 24, 2016 Hello and , @1eyedjack: If you did not follow the MBAM Clean Removal Process 2x to uninstall MBAM (e.g. if you just uninstalled MBAM from the Windows Control Panel), then the MBAM license information may have been left behind. If everything is working OK, then you probably are "good to go". If not, then it would be advisable to follow the best practices and proceed with ALL of the steps here: MBAM Clean Removal Process 2x Doing so will clear out any messed up settings or files that may have been corrupted during the OS upgrade. It's very important to reboot when prompted by the removal tool and it's a good idea to do so again after the reinstall. >>>Be sure to deactivate your account (dashboard > "My account" > "Deactivate") and be sure to have your license info handy before you start. Thanks, Link to post Share on other sites More sharing options...
1eyedjack Posted July 25, 2016 Author ID:1052691 Share Posted July 25, 2016 Thanks for responding. To be frank it was a toss-up whether to upgrade. I thought that I would take the opportunity while it was still free, then back it up for future ref and go back to Win 8.1. In light of its not being a straight forward process I have decided to just give up on that and stick with Win 8.1, which has never caused me any problems. So, all good. Link to post Share on other sites More sharing options...
daledoc1 Posted July 25, 2016 ID:1052705 Share Posted July 25, 2016 OK, sounds good. Thanks for letting us know. Take care, Link to post Share on other sites More sharing options...
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