V2.2.1.1043 database update problem

[Morrile]

Hello,

Updated to the latest version V2.2.1.1043 but now I cannot update the database from v2016.02.16.06 and the error is "unable to access update server."

Is there a know cause for this?

Morrile

[daledoc1]

Hi:

There are several possible reasons for updating problems.

If rebooting the computer does not resolve the problem, then I suggest starting here, as it often resolves many minor issues:

Please carefully follow all the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x

Please let us know how it goes.

Thanks,

[Morrile]

Hello daledoc1,

Many thanks for your suggestion although I had done that without any luck, but since discovered what's stopping it from updating; but not why, especially when nothing has changed. Transpires it's Kaspersky that was blocking it internet access even though all settings are set to allow. I have reset Kaspersky and will wait wait and see when Malwarebytes auto updates next as it still fails unless Kaspersky is disabled. I suspect an update has caused the problem and will report my findings to them.

Thanks again,

 

[daledoc1]

Hi:

Thanks for the update.

I run KIS 2016 on my main desktop PC with MBAM Premium and have seen no such updating problems with MBAM. 
But, of course, each computer is unique (and I'm not sure if you are running KAV, KIS or KTS, or the version; nor do we know your Windows OS version).

Although it's not strictly necessary to do so, you may wish to set mutual exclusions between MBAM and Kaspersky. 
Since we don't know  your Windows OS version or exactly what Kaspersky product or version you have, I can only provide "generic" instructions for the trust settings.
The attached screenshot shows how to add the KL folder to MBAM exclusions.
The MBAM files listed below are the ones to "exclude" in Kaspersky.

Please feel free to post back, if you need more help.

Thanks,

----------------

Please exclude the following files from your Antivirus Software for your version of Windows:

For 32-bit versions of Windows XP, Windows Vista, Windows 7 & Windows 8 & Windows 10:

• C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamresearch.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe

 
For 64-bit versions of Windows Vista, Windows 7 & Windows 8 & Windows 10:

• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamresearch.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware \mbamscheduler.exe

Note: If you are using a software firewall besides the built in Windows Firewall, you'll need to exclude MBAM.EXE, MBAMSERVICE.EXE and MBAMRESEARCH.EXE from it, as well.
 
Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

[Compassion]

I also had this problem over the last few days.

Turns out it was the SSL scanning function of KIS. I had to turn it off (and leave it off). It's under Settings->Additional->Network.

I guess the issue is Malwarebytes is verifying the SSL certificate of the update server, but since KIS is effectively running a proxy (and signing using its own cert) Malwarebytes is rejecting the connection.

[daledoc1]

Hello and , @Compassion:

That's interesting.  I do not have to disable the SSL scanning function in order to update MBAM (and have never had to do so).

Thanks for reporting your solution to the issue.

I guess we'll need to wait for @Morrile, the topic starter, to report back with a status update...

Cheers,

[Morrile]

Hello Folks,

Will do this weekend.

Kind regards,

 

 

[Morrile]

Hello Daledoc1,

I had inadvertently selected "always scan encrypted connections" rather than "Scan Encrypted connection upon request from protection components" and that resolved the problem. All working as expected with no issues.

Thanks for your assistance, much appreciated.

Morrile

 

 

[daledoc1]

Hi:

Great!

I'm glad you were able to resolve your issue.

Thanks for taking the time to provide the status update.

Cheers,