conduit.a and ask

[samaelred]

Hello I was hoping on getting some help removing conduit. I have followed the directions on many sites and it seems to keep coming back. 

[MrCharlie]

Welcome to the forum. (Do what you can)

General P2P/Piracy Warning:

 

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

2. If you have illegal/cracked software (MS Office, Adobe Products), cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

 

<====><====><====><====><====><====><====><====>

 Please enable your system to show hidden files: http://www.bleepingcomputer.com/tutorials/how-to-see-hidden-files-in-windows/

1. Please run a Threat Scan with Malwarebytes (if possible)

Start Malwarebytes 2.0.........

Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine all that's found

Post the log (save the log as a .txt file not .xml)

Then......

2. Please download Farbar Recovery Scan Tool (FRST) and save it to a folder.

(use correct version for your system.....Which system am I using?)

FRST <----for 32 bit systems

FRST64 <----for 64 bit systems

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button. (make sure the Addition box is checked)
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

If the logs are large, you can attach them:

To attach a log:

Bottom right corner of this page.

New window that comes up.

Last................

3. Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

You can also use this version of RogueKiller which works on both 32 and 64 bit:

RogueKiller 32 & 64 bit

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Wait for the Prescan to finish

Click Scan to scan the system.

When the scan completes > Don't Fix anything! > Click on the Report Button > Copy and paste the Report back here.

Don't run any other options, they're not all bad!!!!!!!

RogueKiller logs will also be located here:

%programdata%/RogueKiller/Logs <-------W7

C:\Documents and Settings\All Users\Application Data\RogueKiller\Logs <-------XP

(please don't put logs in code or quotes and use the default font)

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>Sometimes when clearing out an infection the winsock stack will become corrupt and you'll loose your internet connection. To resolve this....reset the stack as outlined HERE

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

If I don't respond within 24 hours, please send me a PM

[samaelred]

Farbar logs

 

Addition.txt

FRST.txt

[samaelred]

when trying to download rogue killer i get a red screen saying security error and that the web site ahead might be trying to trick me into installing harmful products. so I downloaded from a different site.

[samaelred]

malwarebytes log

maleware.txt

[samaelred]

rogue killer log

rguekiller txt.txt

[MrCharlie]

Make sure you have created a restore point and.....

Download Delfix from Here and save it to your desktop.

• Place a check mark in front of .......
• Create registry backup <---only!
• Uncheck the rest!
• Click the Run button.

  Close the tool out when it's done....we'll use it later.

  ============================

  Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.

  Run FRST.exe/FRST64.exe and click Fix only once and wait

  The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.

  ==========================

  Lets check for any adware/spyware now:

  Please download AdwCleaner from HERE or HERE to your desktop.

  • Double click on AdwCleaner.exe to run the tool.

    Vista/Windows 7/8 users right-click and select Run As Administrator

  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program that may have been targeted by mistake.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
  Next..................

  Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  Next.........

  Please re-scan with FRST and Make sure the Addition Box is checked.

  http://www.fixitpc.pl/picasso/images/malware/tools/frst/frst_win05.png

  Post or attach the 2 logs FRST.txt and Addition.txt

  MrC

fixlist.txt

[samaelred]

new frst log

FRST.txt

[samaelred]

adw removal log 

 

# AdwCleaner v4.208 - Logfile created 16/07/2015 at 07:32:51

# Updated 09/07/2015 by Xplode

# Database : 2015-07-15.1 [server]

# Operating system : Windows 7 Home Premium Service Pack 1 (x64)

# Username : Pc - DAS

# Running from : C:\Users\Pc\Desktop\adwcleaner_4.208.exe

# Option : Cleaning

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

 

***** [ Scheduled tasks ] *****

 

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

 

***** [ Web browsers ] *****

 

-\\ Internet Explorer v11.0.9600.17909

 

 

-\\ Mozilla Firefox v38.0.5 (x86 en-US)

 

 

-\\ Google Chrome v43.0.2357.134

 

 

*************************

 

AdwCleaner[R28].txt - [788 bytes] - [16/07/2015 07:30:58]

AdwCleaner[s17].txt - [713 bytes] - [16/07/2015 07:32:51]

 

########## EOF - C:\AdwCleaner\AdwCleaner[s17].txt - [772  bytes] ##########

[samaelred]

junkware removal log

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Malwarebytes

Version: 7.5.0 (07.15.2015:1)

OS: Windows 7 Home Premium x64

Ran by Pc on Thu 07/16/2015 at  7:35:07.52

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

 

 

~~~ Services

 

 

 

~~~ Tasks

 

Successfully deleted: [Task] C:\Windows\system32\tasks\Uninstaller_SkipUac_Pc

 

 

 

~~~ Registry Values

 

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Search\\SearchAssistant

 

 

 

~~~ Registry Keys

 

 

 

~~~ Files

 

 

 

~~~ Folders

 

Successfully deleted: [Folder] C:\ProgramData\productdata

Successfully deleted: [Folder] C:\Users\Pc\AppData\Roaming\productdata

 

 

 

~~~ Chrome

 

 

[C:\Users\Pc\appdata\local\Google\Chrome\User Data\Default\Preferences] - default search provider reset

 

[C:\Users\Pc\appdata\local\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:

 

[C:\Users\Pc\appdata\local\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset

 

[C:\Users\Pc\appdata\local\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:

[]

 

 

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on Thu 07/16/2015 at  8:02:04.98

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

[samaelred]

new frst and addition logs

 

Addition.txt

FRST.txt

[MrCharlie]

Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.

Run FRST.exe/FRST64.exe and click Fix only once and wait

The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.

=========================

Update and run a scan with Malwarebytes

Let me know how it is, MrC

fixlist.txt

[samaelred]

fixlog log. malwarebytes running now

Fixlog.txt

[MrCharlie]

OK

[samaelred]

malwarebytes scan finished with no results

[MrCharlie]

Good...if there's no other problems;

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• If you get Unsupported operating system. Aborting now, just reboot and try again.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• If you can't post it, attach it

MrC

[samaelred]

I restarted the computer and lost internet after reboot before I could get to that. I tried re-installing chrome using another computer and that didn't fix the problem.

[MrCharlie]

Did you make any changes to the computer????

 

Reboot a couple of more times and see if that works.

[samaelred]

There was a windows update. I turned off the comp when I left I'll reboot a few times when I get home.

[MrCharlie]

OK FYI: Chrome uses Internet Explorer to connect.

 

MrC

[samaelred]

it still won't connect after a few reboots

[samaelred]

after rebooting a couple times. the internet still doesn't work

[MrCharlie]

Do you install one Windows Update or several???

 

Please re-scan with FRST and Make sure the Addition Box is checked.

http://www.fixitpc.pl/picasso/images/malware/tools/frst/frst_win05.png

Post or attach the 2 logs FRST.txt and Addition.txt

 

MrC

[samaelred]

there were several.

[MrCharlie]

FRST logs????