bandaid Posted December 14, 2014 ID:919223 Share Posted December 14, 2014 Hello,I have xp with Webroot Anitvirus and Malwarebytes running. I have tried to install MBAE a few times and I have the same issue each time. I am unable to use Google Chrome. Google Chrome opens and then freezes and after a few minutes I am asked if I want to "wait" or close down google chrome. I was unable to find a similar problem in the forum so any assistance would be appreciated. Thanks. Link to post Share on other sites More sharing options...
Staff pbust Posted December 14, 2014 Staff ID:919224 Share Posted December 14, 2014 Welcome to the forum and thanks for posting bandaid. If I'm not mistaken Webroot has a browser-lockup or browser-security feature. If you disable this feature do you still experience the problem? Link to post Share on other sites More sharing options...
bandaid Posted December 14, 2014 Author ID:919235 Share Posted December 14, 2014 I had the webroot extension in google chrome disabled, but i deleted it and turned off the web filter in the console. restarted google chrome and I still get the same tab unresponsive message/freeze up. Thanks for the quick reply! Link to post Share on other sites More sharing options...
Staff pbust Posted December 14, 2014 Staff ID:919237 Share Posted December 14, 2014 It's not the extension of the web filter. I think there's another option within Webroot that's labeled "browser injection protection" or something along those lines. Btw which version of MBAE and Webroot are you running? Link to post Share on other sites More sharing options...
bandaid Posted December 14, 2014 Author ID:919242 Share Posted December 14, 2014 I am running the newest versions of each WSA and MBAE free(just dowloaded). Here's what I did:I shut down all protection in WSA but kept it running . Chrome would not work. Re-started computer. Chrome would not work. Re-enabled WSA. Chrome would not work.Then I shutdown Malwarebytes Premium (newest version) and Google Chrome works with WSA!So maybe the issue is a conflict with all 3 running at the same time? Link to post Share on other sites More sharing options...
Staff pbust Posted December 14, 2014 Staff ID:919243 Share Posted December 14, 2014 Are you running 32 or 64bit Chrome? Link to post Share on other sites More sharing options...
bandaid Posted December 14, 2014 Author ID:919245 Share Posted December 14, 2014 32 bit Version 39.0.2171.95 mshould I update to 64? Link to post Share on other sites More sharing options...
Staff pbust Posted December 14, 2014 Staff ID:919248 Share Posted December 14, 2014 Can you please first post the logs from running FRST?:http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/ Link to post Share on other sites More sharing options...
smf61 Posted December 14, 2014 ID:919280 Share Posted December 14, 2014 In case it helps I had these products running fine together for some time on W8.1 x64.Webroot WSAMBAM premium (with realtime enabled)MBAEChrome 32 & 64bit Make sure that the MBAE components are not showing as monitored (if so change to allowed) in WSA (click cog in PC Security menu). The latest version of MBAE usually takes a week or so before it is whitelisted by Webroot. Link to post Share on other sites More sharing options...
Staff pbust Posted December 22, 2014 Staff ID:921786 Share Posted December 22, 2014 Closing this thread for lack of activity.If you want me to re-open it simply PM me, Link to post Share on other sites More sharing options...
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