katemb Posted September 10, 2014 ID:877643 Share Posted September 10, 2014 Malwarebytes Anti-Exploit Premium updated yesterday 09/09/14 (so it informed me), but today 09/10/14 when I started my computer I received the same error message as you and could not manually open the application. I used Revo Uninstaller to remove it. I had to load (and uninstall) three times before the Malwarebytes Anti-Exploit would fully and complete load and operate. The earlier times it said it loaded, and I could view the software, but it would not open. It automatically displays and works as the Premium version, even though it did not require me to enter my key. I am on Windows 8.1. My problem now, and I have verified I am on the newest release version, is that it is blocking every MS Word, MS Excel and MS PowerPoint file I open. The only way for me to use these applications is to deactivate the coverage for them. It is not giving me a problem with IE, Chrome, or Adobe. What is the solution? Thank you. Kate Link to post Share on other sites More sharing options...
Staff pbust Posted September 10, 2014 Staff ID:877653 Share Posted September 10, 2014 Welcome to the forum and thanks for posting Kate. Since your problem is with MS Word, Excel and PowerPoint I will split your post into a new thread. Please attach your MBAE logs as per the instructions in the following post: [README FIRST] How to post here Link to post Share on other sites More sharing options...
katemb Posted September 10, 2014 Author ID:877687 Share Posted September 10, 2014 There were only two log files in the C:\Program Files (x86)\Malwarebytes Anti-Exploit directory on Windows 8.1. They are attached. Kate mbae-log files.zip Link to post Share on other sites More sharing options...
Staff pbust Posted September 10, 2014 Staff ID:877690 Share Posted September 10, 2014 Hi Kate, the log files are in the C:\ProgramData\Malwarebytes Anti-Exploit directory. Please ZIP all the files in that directory, not just the .LOG files. Link to post Share on other sites More sharing options...
katemb Posted September 11, 2014 Author ID:877704 Share Posted September 11, 2014 I had that ready to go also. Here you are. Kate Link to post Share on other sites More sharing options...
Staff pbust Posted September 11, 2014 Staff ID:877706 Share Posted September 11, 2014 I'm afraid that's the incorrect directory Kate. You ZIP'ed C:\Program Files (x86)\Malwarebytes Anti-Exploit The one you need to ZIP and upload here is C:\ProgramData\Malwarebytes Anti-Exploit Link to post Share on other sites More sharing options...
katemb Posted September 11, 2014 Author ID:877727 Share Posted September 11, 2014 I have no directory of that name on my C drive. This is all that's available. Searching for a Program Data folder does not return any findings either. Kate Link to post Share on other sites More sharing options...
katemb Posted September 11, 2014 Author ID:877738 Share Posted September 11, 2014 Ok, I performed more searches and finally found this directory. Hope this is it. Katembae-service.zip Link to post Share on other sites More sharing options...
Staff pbust Posted September 11, 2014 Staff ID:877952 Share Posted September 11, 2014 Thanks for the logs Kate, these are the correct ones! It looks like MBAE is tripping over some Office add-on. Can you please download and run the diagnostics tool FRST and attach here the log files that it generates? Thanks! Link to post Share on other sites More sharing options...
katemb Posted September 11, 2014 Author ID:877970 Share Posted September 11, 2014 Here you go. Kate Link to post Share on other sites More sharing options...
Staff pbust Posted September 11, 2014 Staff ID:877981 Share Posted September 11, 2014 You forgot to attach the files Kate. Link to post Share on other sites More sharing options...
katemb Posted September 11, 2014 Author ID:877992 Share Posted September 11, 2014 I must have sent it before it was done uploading - it took about 10-15 seconds to upload this time which I didn't notice before. Thanks - sorry. Kate Link to post Share on other sites More sharing options...
Staff pbust Posted September 11, 2014 Staff ID:878017 Share Posted September 11, 2014 Thanks for the logs Kate. Unfortunately I don't see anything weird in them. Is it possible to do a remote tech support session to your computer to try to troubleshoot the problem? If this is OK with you let me know and I'll send you a private message with the details. Link to post Share on other sites More sharing options...
katemb Posted September 12, 2014 Author ID:878090 Share Posted September 12, 2014 Yes, that's fine. You have my email from my user registration? Kate Link to post Share on other sites More sharing options...
Staff pbust Posted November 5, 2014 Staff ID:902849 Share Posted November 5, 2014 Hi Kate, thanks for all your help with this issue. We thing we've finally fixed it. Please download and install the latest MBAE 1.05 from the following location: https://forums.malwarebytes.org/index.php?/topic/160317-mbae-experimental-10531010/ Link to post Share on other sites More sharing options...
katemb Posted November 26, 2014 Author ID:912931 Share Posted November 26, 2014 Pedro, Somehow I didn't get notice earlier that this had been posted. When I click on the download link for the MBAE 1.05 I'm getting an error message that I don't have the permission to view the topic, even though I am logged in. Any thoughts on how I can access? Link to post Share on other sites More sharing options...
Staff pbust Posted November 27, 2014 Staff ID:913046 Share Posted November 27, 2014 Sending you a PM right now. Link to post Share on other sites More sharing options...
Staff pbust Posted November 27, 2014 Staff ID:913127 Share Posted November 27, 2014 As confirmed by Kate via PM, MBAE 1.05 fixes this bug. Thanks again Kate for all your help! Link to post Share on other sites More sharing options...
Staff pbust Posted December 1, 2014 Staff ID:914436 Share Posted December 1, 2014 MBAE 1.05.1.1014 final version has just been released and it fixes this issue. More info:https://forums.malwarebytes.org/index.php?/topic/161643-malwarebytes-anti-exploit-10511014/ Locking this thread as solved. If you need me to re-open after upgrading to 1.05 send me a PM. Link to post Share on other sites More sharing options...
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