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Major freezing bug in 2.x version on Windows 7 64-bit SP1


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Originally posted is another section. Was asked to post here now, so doing that.

---->

This is not good. I have a fast and powerful PC - Intel Core i7 CPU, 32 GB of RAM (4 sticks 8 GB each), NVidia GeForce GTX 670 videocard, 2 SSDs, and also a 4 GB RAM disk.

When I do a scan with the new MBAM 2.0 version (using the free one), the MalwareBytes Antimalware Pre-scan causes the Windows shell and my web browser to stop responding (Chrome says Not responding, Windows taskbar won't respond to clicks). The mouse (by Razer, USB wired) won't reply to clicks also and barely moves or does not move at all. Keyboard (HP, again USB) also fails. Any comments on this?
Versions 1.x of MBAM Free never did this. Using Windows 7 64-bit Ultimate, SP1 + all Updates installed. Using the free MSSE antivirus by Microsoft as main antivirus software.
I have Daemon Tools Lite, version 4.49.1.0356, but without the SPTD component. Also, my RAM disk software is from AMD.
I have an additional USB 3.0 Etron 188 chipset PCI Express card (4 port), because my ASRock motherboard only has two USB 3.0 ports.
I also have VMware Workstation 10 installed, as well as LogMeIn Hamachi, maybe those two could affect Malwarebytes Antimalware with the extra (virtual) network cards they create.
 
If you need more info on my config, please tell me.
 
Attaching log files from 3 different tools - DDS, Mbam-Check, and FRST.
 

CheckResults.txt

attach.txt

dds.txt

Addition.txt

FRST.txt

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  • Root Admin

I would recommend that you do the following.
 
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.
  • Make sure that at least the first two check boxes are selected.
  • Click on OK
  • Then click on YES to create the folder.
  • Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

 

 

Then open REGEDIT.EXE and browse to these locations and find and remove all of these entries.  It is always best to run all programs without any compatibility settings unless absolutely required.
 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers

    C:\Program Files (x86)\Futuremark\3DMark06\3DMark06.exe
    C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
    C:\Users\Vlado\Desktop\V1.90A_WHQL\SETUP.EXE
    C:\Users\Vlado\Desktop\Zoomquilt II Screensaver.exe
    D:\Downloads\Drivers\ME(v8.0.2.1410_1.5M)\setup.exe
    D:\Downloads\Google Chrome Downloads\ACEMCP603PRO.exe
    D:\Downloads\Google Chrome Downloads\lide25vst6411011aen (2)\lide25vst6411011aen\SetupSG.exe
    D:\Downloads\Google Chrome Downloads\SplashID-Standalone-3.32 (1).exe
    D:\Downloads\Google Chrome Downloads\SplashMoney-Standalone (2).exe
    D:\Downloads\Google Chrome Downloads\SpaceControlInstall0717.exe
    D:\Downloads\Google Chrome Downloads\tscc.exe
    D:\Downloads\Google Chrome Downloads\SplashID-Safe-Installer (32).exe
    Y:\Temp\wz4d83\Usb3HubFWUpgrade_Setup_V1.1_VL811_0983.exe
    D:\Downloads\Google Chrome Downloads\SplashID-Safe-6.2.exe
    C:\Program Files (x86)\Stardock\Fences\Fences.exe


HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers

    C:\Program Files (x86)\Disney Interactive\A Bug's Life Action Game\bugs.exe
    C:\Program Files (x86)\Embarcadero\RAD Studio\7.0\bin\bds.exe
    C:\Program Files (x86)\Geeks3D\Benchmarks\FurMark_1.10.2\FurMark.exe
    C:\Program Files (x86)\ICQ7.7\ICQ.exe
    C:\Program Files (x86)\ICQ7M\ICQ.exe
    C:\Program Files (x86)\Microsoft Games\Age of Empires III\age3.exe
    C:\Program Files (x86)\Microsoft Visual Studio 8\Common7\IDE\devenv.exe
    C:\Program Files (x86)\Photoshop\Photoshop.exe
    C:\Program Files (x86)\Photoshop\x64\Photoshop.exe
    C:\Program Files (x86)\Simpli Software\HD Tach\hdtach.exe
    C:\Program Files (x86)\Xfire\Xfire.exe
    D:\Old Drive Q\Eudora\Eudora.exe
    G:\Games.New\Acclaim Entertainment\Re-Volt\revolt.exe
    R:\Windows 7 (new)\Adobe\Adobe InDesign CS6\InDesign.exe
    SIGN.MEDIA=3DEB94A1 setup.exe
    C:\Program Files (x86)\Space Control\SpaceControl.exe
    C:\Users\Vlado\AppData\Roaming\ICQM\icq.exe
    C:\Program Files (x86)\Geeks3D\Benchmarks\FurMark_1.10.5\FurMark.exe
    C:\Users\Vlado\AppData\Roaming\Google\Google Talk\googletalk.exe
    C:\Program Files (x86)\Xfire2\Xfire.exe
    C:\Program Files (x86)\XFastUSB\XFastUsb.exe
    C:\Program Files (x86)\USB Safely Remove\USBSafelyRemove.exe
    C:\Program Files (x86)\Notepad++\notepad++.exe


HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers

    C:\Program Files (x86)\USB Safely Remove\USBSafelyRemove.exe

 

 

 

Once you've done that then please run the following.

 

Please visit this webpage and read the ComboFix User's Guide:

  • Once you've read the article and are ready to use the program you can download it directly from the link below.
  • Important! - Please make sure you save combofix to your desktop and do not run it from your browser
  • Direct download link for: ComboFix.exe
  • Please make sure you disable your security applications before running ComboFix.
  • Once Combofix has completed it will produce and open a log file.  Please be patient as it can take some time to load.
  • Please attach that log file to your next reply.
  • If needed the file can be located here:  C:\combofix.txt
  • NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.


 

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Thanks!
I removed all these, except ICQ, HD Tach and USBSafelyRemove. I set ICQ this way so it does not show in the Windows taskbar (I have two monitors and usually keep several IM clients open on 2nd monitor),
HD Tach won't run at all if the option is not set. And I believe the option for USBSafelyRemove was set by the software itself, so I guess it is there for a reason.
 
WHAATTTT?! Why did you not warn me the Combofix tool will delete all my Recycle Bin contents???
I had some files there I may need. Can I get them back now, or are they gone forever?

Log attached.

ComboFix.txt

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  • Root Admin

I'm sorry Naki, but it says so right at the top of the page I linked you to and asked you to read. http://www.bleepingcomputer.com/combofix/how-to-use-combofix
The Recyle Bin is the Trash and not a storage location.  If you want to save files one should never put them in the trash.  Create a special folder and put them in there for safe keeping.
 
You should also be doing daily backups of your data to an external drive. 
Backup Software
 

It should also be noted that when you run ComboFix it will automatically delete files from the following locations:

  • Windows Recycle Bin
  • Temporary Internet Files
  • Temp Folder

 
You would need to stop using the computer and run a Software Recovery tool if you want to restore files from there. 
 
Here are some free software recovery tools but choose one and try it because the more you use the computer and install software the less chance you'll have of recovering the data.
 
17 Free Data Recovery Software Tools
 
 
If it is absolutely critical that you have a successful recovery then you need to shut down the computer and slave the hard drive to another computer and I'd recommend software from Runtime Software's GetDataBack.  In my testing it was actually better than some thousand dollar software I have for recovery.  It's not free but it is good software that will get your data back when some of these free versions fail.
 
https://www.runtime.org/data-recovery-software.htm
 
If it's not too critical then one of the free ones may do the trick for you.
 
 
I will not provide you any further scanning or cleaning procedure until I hear back what you want to do about your data recovery.

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Not a big deal, I don't need these files much. Yes, I know I should not do this, but I just did not have the time to categorize the items and see which ones I need and which I don't.

They were mostly old iPhone/iPod touch programs (.ipa files) deleted by iTunes when a new version of each iOS app gets installed.

Please let's ignore the Recycle Bin issue. Please tell me next steps you may suggest by looking at the log I attached.

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  • Root Admin

Okay then if you're sure.  Going past this point will make data recovery nearly impossible.

 

Please read the following and post back the logs when ready.

General P2P/Piracy Warning:

 

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Before we proceed further, please read all of the following instructions carefully.

If there is anything that you do not understand kindly ask before proceeding.

If needed please print out these instructions.

  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
  • Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive
  • Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you.
  • The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue.
  • You can check here if you're not sure if your computer is 32-bit or 64-bit
  • Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners.
  • When we are done, I'll give you instructions on how to cleanup all the tools and logs
  • Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.
  • Your topic will be closed if you haven't replied within 3 days
  • (If I have not responded within 24 hours, please send me a Private Message as a reminder)
STEP 0

RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes

so that your normal security software can then run and clean your computer of infections.

When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies

that stop us from using certain tools. When finished it will display a log file that shows the processes that were

terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot

your computer as any malware processes that are configured to start automatically will just be started again.

Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.

 

Link 1

Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.
STEP 01

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.
  • Make sure that at least the first two check boxes are selected.
  • Click on OK
  • Then click on YES to create the folder.
  • Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe
STEP 02

Please open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link

Open up Malwarebytes > Settings > Detection and Protection > Under Non Malware Protection set both PUP and PUM to Treat detections as malware.

Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.

Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

 

 

STEP 03

Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.
Thanks
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Thanks for the steps, will try them soon.

 

I have a question, however - it seems we are trying to clean a virus/trojan/rootkit from my system.

If NONE of these tools show any, what would be the next steps?
I have scanned multiple times with my MSSE antivirus, MBAM, SAS, and they do NOT report any viruses found.

I think it is highly unlikely for this to be a virus problem, but rather a software conflict between MBAM and some software I have installed, which as you can see I have lots of.

Or, also possible, it could be a conflict of MBAM with some driver I use.

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  • Root Admin

Yes, its possible that its simply a conflict however the tools used so far have already removed unwanted items.

We'll get to the bottom of it and get you going I'm sure and if nothing else along the way you'll get your computer cleaned up a bit.

Please go ahead and run the requested scans and post back the logs when ready.

Thanks

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Step 0 log attached.

 

Step 1 - had to run ERUNT as admin for it to work.

 

Step 2 - 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 25.04.2014
Scan Time: 19:22:22
Logfile: 
Administrator: Yes
 
Version: 2.00.1.1004
Malware Database: v2014.04.25.08
Rootkit Database: v2014.03.27.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Chameleon: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Vlado
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 573024
Time Elapsed: 10 min, 26 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Shuriken: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 1
PUP.Optional.OpenCandy, Y:\Temp\utt20FF.tmp, Quarantined, [aede1f0fbfbcd5615118e86b52b26c94], 
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
-------------
Step 3 log coming soon....

Rkill.txt

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  • Root Admin

Great that looks good so far.

 

Please go ahead and run through the following steps and post back the logs when ready.

STEP 03
Please download Malwarebytes Anti-Rootkit from here

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt

STEP 04
Please download Junkware Removal Tool to your desktop.
  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus



STEP 05
Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.



STEP 06
Please open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.


STEP 07
button_eos.gif

Please go here to run the online antivirus scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology

    [*]Click Scan [*]Wait for the scan to finish [*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.



STEP 08
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.


 

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This is getting a bit ridiculous!

The MBAR tool caused a BSOD on my system, which usually happens once per 3-4 months, sometimes less rarely.

NOT good. And it said it found nothing.

 

Anyway, ONE log file attached. The other MBAR log file did NOT get created. Buggy app (or maybe if no virus is found no log gets created?)!

system-log.txt

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RE. the BSOD - I got lucky and no data was lost. But I may not be so lucky on the next BSOD! :(

NOTE: It seems that one of your tools caused my MSSE antivirus updates to fail!

I noticed its antivirus definitions were 2-3 days old. I had to rename a folder in C:\Windows\ for the updates to work again.

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Step 5-- AdwCleaner.

Sorry, no can do re. Clean step - will send you the log file, but I am NOT cleaning any of these, these are harmless files some of which I need, and Registry keys the deletion of which can bring unknown consequences/problems.NOT deleting any of these, sorry.

AdwCleanerR0.txt

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Step 6 --- NO viruses found -->

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 27.04.2014
Scan Time: 14:01:33
Logfile: 
Administrator: Yes
 
Version: 2.00.1.1004
Malware Database: v2014.04.27.02
Rootkit Database: v2014.03.27.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Chameleon: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Vlado
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 559374
Time Elapsed: 9 min, 47 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Shuriken: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
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ESET Online Scanner has been running for a bit over 5 hours, not reached 50% yet.

Will let it run overnight and update you in the morning.

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  • Root Admin

Well up to you but C:\Users\Vlado\AppData\Local\Conduit is certainly not something anyone in their right mind wants to keep.  That will sooner or later get you infected.

Most of these removals are removed for that very reason. They may not be a direct immediate threat but often will very easily lead your computer to get infected by something nasty down the road due to their methods of advertising.

 

Post back the other logs when ready.

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I need this, because it is part of Oovoo and XFire!

The former is a IM/voice/video chat app similar to Skype, and I use XFire to track my gaming hours + chat with other games.

So, I need this to stay and won't remove it.

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QUESTION: ESET Scanner found a bunch of nonsense/non-relevant ages old files, which are not and can not be active in any way.

SO, my QUESTION is - do you work for Malwarebytes? Such as programmer, tech support and/or beta tester?
If not, please tell me how I can contact Tech Support, as it seems we are not going anywhere for now!

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Attaching ESET log - again, nothing special and I believe NOthing relevant! 

Just old email backups, installers of software with optional adware/toolbars and other such harmless and INactive things (many of which on my external HDDs).

ESET Scan Log.txt

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  • Root Admin

QUESTION: ESET Scanner found a bunch of nonsense/non-relevant ages old files, which are not and can not be active in any way.

SO, my QUESTION is - do you work for Malwarebytes? Such as programmer, tech support and/or beta tester?

If not, please tell me how I can contact Tech Support, as it seems we are not going anywhere for now!

 

I am an employee of Malwarebytes and the items you think you need you should not need as those are not core components of your chat applications but junk added onto them.

 

However, at this time we can no longer provide further assistance as your computer is actively running software designed to steal and pirate software from Microsoft.

 

Task: {B6F9E9C3-8E30-497D-B42C-040CD488D95C} - System32\Tasks\AutoKMS => C:\Windows\AutoKMS\AutoKMS.exe [2011-10-20] ()

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