Will not update

[photoman]

First two..

FRST.txt

Addition.txt

[photoman]

And the last one..

CheckResults.txt

[AdvancedSetup]

Part of the issue is that you have MBAM and AVG in Compatibilty mode.  Please make backup of your Registry and then open
Regedit.exe and browse to the following keys in bold and delete all the entries listed and found below.  It is always better if at all possible to run all programs without compatibility mode.
One should only use compatibility mode if the program just will not run properly without it.  In the case of our program it will not work right if you have it listed here in the Registry.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers

    C:\Users\Brad\AppData\Local\Temp\Temp2_AFT Win Driver v3232.zip\AFT Win Driver v3232\setup.exe
    C:\Program Files (x86)\Pinnacle\Studio 11\Bender_64bit_Setup.exe
    C:\Users\Brad\Downloads\BingBarSetup (1).EXE
    C:\Program Files (x86)\KONICA MINOLTA\_uninst\_Prt2300\uninstall.exe
    C:\Program Files (x86)\Adobe\Illustrator 9.0.1\Illustrator.exe
    E:\Downloads\Motorola\MML_Installer-v1.5.2091.0.exe
    SIGN.MEDIA=204017A setup.exe
    C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\SETUP.EXE
    D:\Downloads\Nikon\S-CNX2__-228WU-___EN-32BIT_.exe
    SIGN.MEDIA=26C99C SetupWizard.exe
    SIGN.IE=0360B08 BingBarSetup-Partner.EXE
    C:\Program Files (x86)\Adobe\Adobe Photoshop CS2\Photoshop.exe
    C:\Program Files (x86)\AVCWare\Ringtone Maker\Uninstall.exe
    E:\Downloads\kodak\DCSFFM_V_4_2_0.exe
    

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers

    C:\Program Files (x86)\AVG\AVG10\Notification\XobniMiniAVGSetup.exe
    SIGN.MEDIA=ABC9E42 Viewsonic.exe
    F:\VSWizard.exe
    C:\Program Files (x86)\Windows Live\Mail\wlmail.exe
    C:\Program Files (x86)\Adobe\Illustrator 9.0.1\Illustrator.exe
    C:\Program Files (x86)\Adobe\Adobe Bridge CS6\Bridge.exe
    C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\Bridge.exe
    C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Photoshop.exe
    C:\Program Files (x86)\ASUS\Cool & Quiet\cnq.exe
    C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe

 

 

Give that a try first and restart the computer when finished removing the entries. 

Then let me know how it's running and if updates are working again or not.

 

[photoman]

Nope, still will not update..

[AdvancedSetup]

Please fully disable AVG from running and try again.

[photoman]

Still didn't help.

[AdvancedSetup]

Please visit this webpage and read the ComboFix User's Guide:

• Once you've read the article and are ready to use the program you can download it directly from the link below.
• Important! - Please make sure you save combofix to your desktop and do not run it from your browser
• Direct download link for: ComboFix.exe
• Please make sure you disable your security applications before running ComboFix.
• Once Combofix has completed it will produce and open a log file.  Please be patient as it can take some time to load.
• Please attach that log file to your next reply.
• If needed the file can be located here:  C:\combofix.txt
• NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.
  

 

[photoman]

Here you go.. Still doesn't update after running and restarting.

ComboFix.txt

[AdvancedSetup]

Please do the following.

 

Temporarily fully uninstall AVG antivirus from the Control Panel, Add/Remove.

Then reboot.  Then download and run this removal tool from AVG

AVG antivirus remover

 

Then temporarily download and install Microsoft Security Essentials and update it so that you have an antivirus product while we continue to work on this issue.

Download - Microsoft Security Essentials

 

Then run the MBAM Clean Removal procedure again.

MBAM Clean Removal Process 2x

 

Then let me know if it's updating now or not.

 

[photoman]

Not updating..

[AdvancedSetup]

Please download the following tool and run it and send us back the log.

http://tools.malwarebytes.org/traceroute_malwarebytes_cdn.exe
 
Also please run this
 
Create an Autoruns Log:

• Please download Sysinternals Autoruns from here.
• Save Autoruns.exe to your desktop and double-click it to run it.
• Once it starts, please press the Esc key on your keyboard.
• Now that scanning is stopped, click on the Options button at the top of the program and select Verify Code Signatures
• Once that's done press the F5 key on your keyboard, this will start the scan again, this time let it finish.
• When it's finished, please click on the File button at the top of the program and select Save and save the Autoruns.arn file to your desktop and close Autoruns.
• Right click on the Autoruns.arn file on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder
• Attach the Autoruns.zip folder you just created to your next reply

[photoman]

file one.

traceroute_malwarebytes_cdn.txt

[photoman]

here is the second.

AutoRuns.zip

[photoman]

I may have figured this out in a moment of clarity.. When I originally purchased my program, you could have it on two machines for lifetime. Now I see that the license is for one machine for lifetime . I have it installed on two machines running the same OS, and one works just fine on updates while the other will not.

[AdvancedSetup]

No, we're not that strict - it's against the EULA but if we we locking it out the other services would not start either.

The AutoRuns did not show anything obvious that would stop it either.

 

So do you get an error message or what happens?

 

Please download MiniToolBox save it to your desktop and run it.

Checkmark the following check-boxes:

• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List IP configuration
• List Winsock Entries
• List last 10 Event Viewer log
• List Installed Programs
• List Devices
• List Users, Partitions and Memory size.
• List Minidump Files
  

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using Reset FF Proxy Settings option Firefox should be closed.
 

[photoman]

Believe it or not, I fired up the machine today and opened up MWB to check for updates, and bingo! It updated! I'll keep an eye on it today. Do you still want me to download and run MiniToolBox?

[AdvancedSetup]

Well let me know how it goes and we'll see.

[photoman]

Well, I gave it a few days and all is running as it should. Thank you so very much for all your help!

[AdvancedSetup]

Glad we could help.

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