My NVIDIA drivers keep crashing.

[astrobuddy]

For one reason or another, this message keeps popping up (refer to the attached image). It happens usually when I'm playing a game, my cpu usage will randomly skyrocket to 99% or so, and then my driver will stop responding. I was researching online for a fix, and I noticed someone mention that a virus affiliated with svchost.exe was the problem. I wasn't able to fix my laptop with their help, but I'm hoping you can help me with removing whatever it is that is causing this, because my bet is that it's some form of malware as well. Your help would be greatly appreciated, and I would like to thank you in advance for your time.

bump

[astrobuddy]

It appears that I have some kind of bitcoin miner malware currently running through my system. Whenever I boot my computer, it begins to start running well for a short while (half an hour or so) until I get a message stating that my display driver has stopped working, but has recovered (I included a print screen of the message to this topic). I tried to make a dds and attach text for my computer, but it seems like it doesn't work on the OS I'm on, being Windows 8.1 (64 bit version). I was wondering if you could please help me. I've also noticed that I have a random file running in my GPU sometimes too. It is called tabtip.exe. While researching how to fix this problem, I had my computer crash and it gave this message: 

DRIVER_IRQL_NOT_LESS_OR_EQUAL. 

 

I still haven't been able to find a fix. Please, help me!

[astrobuddy]

http://i.imgur.com/HKHUYe9.png

[AdvancedSetup]

Hello and

If you've not already done so please start here and post back the 2 log files DDS.txt and Attach.txt

General P2P/Piracy Warning:
 

 

If you're using

Peer 2 Peer

software such as

uTorrent, BitTorrent

or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have

illegal/cracked software, cracks, keygens etc

. on the system, please remove or uninstall them now and read the policy on

Piracy

.

Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.

• Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
• If the log is too large then you can use attachments by clicking on the More Reply Options button.
• Please enable your system to show hidden files: How to see hidden files in Windows
• Make sure you're subscribed to this topic:
  
  • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
    

  [*]Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive [*]Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. [*]The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. [*]Perform everything in the correct order. Sometimes one step requires the previous one. [*]If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. [*]You can check here if you're not sure if your computer is 32-bit or 64-bit [*]Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners. [*]When we are done, I'll give you instructions on how to cleanup all the tools and logs [*]Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. [*]Your topic will be closed if you haven't replied within 3 days [*](If I have not responded within 24 hours, please send me a Private Message as a reminder)
  

STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.

Link 1

Link 2

• On Windows XP double-click on the Rkill desktop icon to run the tool.
• On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
• A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
• If not, delete the file, then download and use the one provided in Link 2.
• If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
• If the tool does not run from any of the links provided, please let me know.
• Do not reboot the computer, you will need to run the application again.
  

STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

• Please download ERUNT from one of the following links: Link1 | Link2 | Link3
• ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
• Double click on erunt-setup.exe to Install ERUNT by following the prompts.
• NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
• Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
• Choose a location for the backup.
  
  • Note: the default location is C:\Windows\ERDNT which is acceptable.
    

  [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. [*]Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe
  

STEP 02
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

• RogueKiller 32-bit | RogueKiller 64-bit
• Quit all running programs.
• For Windows XP, double-click to start.
• For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
• Read and accept the EULA (End User Licene Agreement)
• Click Scan to scan the system.
• When the scan completes Close the program > Don't Fix anything!
• Don't run any other options, they're not all bad!!
• Post back the report which should be located on your desktop.
  

 

[astrobuddy]

Hi! Thank you for your response. I'm sorry for replying so late, but I managed to get done what you requested. 

 

------------------------------------------------------------------------------------------

 

RogueKiller V8.8.2 _x64_ [Jan 17 2014] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.adlice.com/forum/

Website : http://www.adlice.com/softwares/roguekiller/

Blog : http://www.adlice.com

 

Operating System : Windows 8.1 (6.3.9200 ) 64 bits version

Started in : Normal mode

User : bradley [Admin rights]

Mode : Scan -- Date : 01/20/2014 22:24:07

| ARK || FAK || MBR |

 

¤¤¤ Bad processes : 0 ¤¤¤

 

¤¤¤ Registry Entries : 6 ¤¤¤

[RUN][sUSP PATH] HKCU\[...]\Run : LightShot (C:\Users\bradley\AppData\Local\Skillbrains\lightshot\LightShot.exe Flags: uninsdeletevalue [7][x][x]) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-2377312586-1374252169-606515580-1002\[...]\Run : LightShot (C:\Users\bradley\AppData\Local\Skillbrains\lightshot\LightShot.exe Flags: uninsdeletevalue [7][x][x]) -> FOUND

[sERVICE][ROGUE ST] HKLM\[...]\CCSet\[...]\Services : 72271671 (C:\WINDOWS\system32\DRIVERS\72271671.sys [7]) -> FOUND

[sERVICE][ROGUE ST] HKLM\[...]\CS001\[...]\Services : 72271671 (C:\WINDOWS\system32\DRIVERS\72271671.sys [7]) -> FOUND

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

 

¤¤¤ Scheduled tasks : 0 ¤¤¤

 

¤¤¤ Startup Entries : 0 ¤¤¤

 

¤¤¤ Web browsers : 0 ¤¤¤

 

¤¤¤ Browser Addons : 0 ¤¤¤

 

¤¤¤ Particular Files / Folders: ¤¤¤

 

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

 

¤¤¤ External Hives: ¤¤¤

 

¤¤¤ Infection :  ¤¤¤

 

¤¤¤ HOSTS File: ¤¤¤

--> %SystemRoot%\System32\drivers\etc\hosts

 

 

 

 

¤¤¤ MBR Check: ¤¤¤

 

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) TOSHIBA MQ01ABD100 +++++

--- User ---

[MBR] 6a56a52976ab35acdaf44344c2fdd461

[bSP] 967943582bb4c047602486ad02d3dccb : Empty MBR Code

Partition table:

0 - [XXXXXX] UNKNOWN (0x00) [VISIBLE] Offset (sectors): 1 | Size: 2097152 Mo

User = LL1 ... OK!

User = LL2 ... OK!

 

Finished : << RKreport[0]_S_01202014_222407.txt >>

 

 

 

 

[AdvancedSetup]

Thanks, nothing much there which is good.

 

Please go ahead and run through the following steps and post back the logs when ready.

STEP 03
Please download Malwarebytes Anti-Rootkit from here

• Unzip the contents to a folder in a convenient location.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
• Wait while the system shuts down and the cleanup process is performed.
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
• When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt
  

STEP 04
Please download Junkware Removal Tool to your desktop.

• Shutdown your antivirus to avoid any conflicts.
• Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next reply message
• When completed make sure to re-enable your antivirus
  

STEP 05
Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done you'll see: Pending: Please uncheck elements you don't want removed.
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• Look over the log especially under Files/Folders for any program you want to save.
• If there's a program you may want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
• If you're ready to clean it all up.....click the Clean button.
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
• To restore an item that has been deleted:
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
  

Then..................

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.


STEP 06


Please go here to run the online antivirus scannner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Click Start
• Make sure that the option Remove found threats is unticked
• Click on Advanced Settings and ensure these options are ticked:
  
  • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology
    

  [*]Click Scan [*]Wait for the scan to finish [*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.
  

STEP 07
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.
  

 

[astrobuddy]

(1/2) Okay, I did as you asked. I also wanted to mention, just in case it might help (probably not, but I just wanted to be sure XD), I found a suspicious program that my GPU activity picked up when it was on the frits. The file was called tabtip.exe. Idk if that rings any bells. Thanks again for your time though!

 

# AdwCleaner v3.017 - Report created 21/01/2014 at 07:34:29

# Updated 12/01/2014 by Xplode

# Operating System : Windows 8.1  (64 bits)

# Username : bradley - BRAD

# Running from : C:\Users\bradley\Downloads\AdwCleaner.exe

# Option : Clean

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

Folder Deleted : C:\ProgramData\boost_interprocess

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v11.0.9600.16384

 

 

-\\ Mozilla Firefox v23.0.1 (en-US)

 

[ File : C:\Users\bradley\AppData\Roaming\Mozilla\Firefox\Profiles\uvd3c4nl.default\prefs.js ]

 

 

-\\ Google Chrome v32.0.1700.76

 

[ File : C:\Users\bradley\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

 

*************************

 

AdwCleaner[R0].txt - [4389 octets] - [20/01/2014 13:55:38]

AdwCleaner[R1].txt - [1044 octets] - [20/01/2014 15:54:50]

AdwCleaner[R2].txt - [1167 octets] - [21/01/2014 07:15:34]

AdwCleaner[s0].txt - [4369 octets] - [20/01/2014 13:58:38]

AdwCleaner[s1].txt - [1110 octets] - [20/01/2014 15:55:30]

AdwCleaner[s2].txt - [1093 octets] - [21/01/2014 07:34:29]

 

########## EOF - C:\AdwCleaner\AdwCleaner[s2].txt - [1153 octets] ##########

------------------------------------------------------------------------------------------------------------------

 

 

mbar-log-2014-01-21 (04-10-12).txt

mbar-log-2014-01-21 (06-15-37).txt

system-log.txt

AdwCleanerS2.txt

JRT.txt

[astrobuddy]

(2/2) Sorry for the delay. Here's the rest.

 

Eset log:

----------

C:\Users\bradley\Desktop\rcpsetup_dcbtextlink_dcbtextlink.exe Win32/Systweak.B application

C:\Users\bradley\Downloads\95C0.tmp a variant of Win32/CNETInstaller.B application

C:\Users\bradley\Downloads\cbsidlm-cbsi145-Realtek_High_Definition_Audio_Codec_Windows_Vista__Windows_7__Windows_8_32bit-SEO-10788600.exe a variant of Win32/CNETInstaller.B application

C:\Users\bradley\Downloads\cbsidlm-cbsi145-Temp_File_Cleaner-ORG-10628816.exe a variant of Win32/CNETInstaller.B application

C:\Users\bradley\Downloads\ccsetup407.exe Win32/Bundled.Toolbar.Google.D application

C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE\distro-abb-fix[1] a variant of Win32/Distromatic.B application

C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE\distro-abb-fix[1] a variant of Win32/Distromatic.B application

 

------------------------------------------

 

 

 

mbam-log-2014-01-21 (07-47-18).txt

FRST.txt

Addition.txt

[AdvancedSetup]

Please uninstall ALL versions of Java from your Control Panel, Programs.

 

Then run the following.

 

 

Please Run TFC by OldTimer to clear temporary files:

• Download TFC from here and save it to your desktop.
• http://oldtimer.geekstogo.com/TFC.exe
• Close any open programs and Internet browsers.
• Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
• Please be patient as clearing out temp files may take a while.
• Once it completes you may be prompted to restart your computer, please do so.
• Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.
  

[astrobuddy]

I did what you asked so far. Is there no report?

[AdvancedSetup]

I'm sorry I forgot to add this item.
 
Please download JavaRa-1.16 and save it to your computer.

• Double click to open the zip file and then select all and choose Copy.
• Create a new folder on your Desktop named RemoveJava and paste the files into this new folder.
• Quit all browsers and other running applications.
• Right-click on JavaRa.exe in RemoveJava folder and choose Run as administrator to start the program.
• From the drop-down menu, choose English and click on Select.
• JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
• Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
• A logfile will pop up. Please save it to a convenient location and post it in your next reply.

 

 

Once that is done then run a new FRST scan please and post the updated log.

 

[astrobuddy]

Update

JavaRa.log

FRST(2).txt

[AdvancedSetup]

Please visit this webpage and read the ComboFix User's Guide:

• Once you've read the article and are ready to use the program you can download it directly from the link below.
• Important! - Please make sure you save combofix to your desktop and do not run it from your browser
• Direct download link for: ComboFix.exe
• Please make sure you disable your security applications before running ComboFix.
• Once Combofix has completed it will produce and open a log file.  Please be patient as it can take some time to load.
• Please attach that log file to your next reply.
• If needed the file can be located here:  C:\combofix.txt
• NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.
  

 

[astrobuddy]

This is what I get when I tried to run the application in sub mode

[astrobuddy]

safe* mode, not sub mode.

[AdvancedSetup]

Never mind, I see the issue.  I thought it was Windows 8 but you have Windows 8.1 which changed how quite a few things are allowed to load and run.

 

Combofix works on 8 but not on 8.1 so that clears up that issue.

 

Not sure but perhaps that is part of the issue for your Nvidia drivers.   Now that the computer is cleaned up you may want to visit the Nvidia support site and see what they have to say as far as Windows 8.1 drivers for your specific video card.

 

 

http://www.nvidia.com/page/support.html

[astrobuddy]

okay, i'll do that.

[AdvancedSetup]

At this time there are no more signs of an infection on your system.
However if you are still seeing any signs of an infection please let me know.

Let's go ahead and remove the tools and logs we've used during this process.

Most of the tools used are potentially dangerous to use unsupervised or if ran at the wrong time.
They are often updated daily so if you went to use them again in the future they would be outdated anyways.

The following procedures will implement some cleanup procedures to remove these tools.
It will also reset your System Restore by flushing out previous restore points and create a new restore point.
It will also remove all the backups our tools may have created.

 
Remove the rest of the tools used:
 

Please download OTCleanIt and save it to your Desktop. This tool will remove all the tools we used to clean your pc.

• Double-click OTCleanIt.exe.
• Click the CleanUp! button.
• Select Yes when the "Begin cleanup Process?" prompt appears.
• If you are prompted to Reboot during the cleanup, select Yes.
• The tool will delete itself once it finishes, if not go ahead and delete it by yourself.
• If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

AdwCleaner Removal:

• Double click on AdwCleaner.exe to run the tool.
• Click on Uninstall
• Confirm with Yes

ESET antivirus Removal:

• This tool can be uninstalled via the Control Panel, Programs, Uninstall

 
 
If there are any other left over Folders, Files, Logs then you can delete them on your own.
 
Please visit the following link to see how to delete old System Restore Points. Please delete all of them and create a new one at this time.
How to Delete System Protection Restore Points in Windows 7 and Windows 8

Remove all but the most recent Restore Point on Windows XP


As Java seems to get exploited on a regular basis I advise not using Java if possible but to at least disable java in your web browsers
How do I disable Java in my web browser? - Disable Java

A lot of reading here but if you take the time to read a bit of it you'll see why/how infections and general damage are so easily inflicted on the computer. There is also advice on how to prevent it and keep the system working well. Don't forget about good, solid backups of your data to an external drive that is not connected except when backing up your data. If you leave a backup drive connected and you do get infected it can easily damage, encrypt, delete, or corrupt your backups as well and then you'd lose all data.
Nothing is 100% bulletproof but with a little bit of education you can certainly swing things in your favor.

• How Malware Spreads - How did I get infected
• Best Practices for Safe Computing - Prevention of Malware Infection
• Avoiding those unwanted free applications
• A close look at how Oracle installs deceptive software with Java updates
• IAC / Ask.com toolbars
• Malwarebytes Unpacked Blog

If you're not currently using Malwarebytes PRO then you may want to consider purchasing the product which can also help greatly reduce the risk of a future infection.

 

[astrobuddy]

I just ended up refreshing my pc, so that I could revert my computer back to factory settings (as well as reverting me back to windows 8). I think that might've fixed the problem

[AdvancedSetup]

Okay, sounds good and thanks for the follow-up.  Good luck

 

I'll go ahead and close your topic now.

 

Take care

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!