please help with removing malware /virus

[rawal93]

I am having trouble getting rid of annoying pop ups. Already tried a number of things.

Attaching contents of DDS.txt and Attach.txt

 

1. DDS.txt

DDS (Ver_2012-11-20.01) - NTFS_x86 

Internet Explorer: 8.0.6001.18702  BrowserJavaVersion: 10.17.2

Run by Sapan at 10:59:37 on 2013-12-31

Microsoft Windows XP Home Edition  5.1.2600.3.1252.1.1033.18.3061.1718 [GMT -6:00]

.

AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}

AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}

.

============== Running Processes ================

.

c:\Program Files\Microsoft Security Client\MsMpEng.exe

C:\Program Files\AVAST Software\Avast\AvastSvc.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Google\Update\1.3.22.3\GoogleCrashHandler.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Java\jre7\bin\jqs.exe

C:\Program Files\Sony\PMB\PMBDeviceInfoProvider.exe

C:\WINDOWS\RTHDCPL.EXE

C:\Program Files\AVAST Software\Avast\avastUI.exe

C:\Program Files\Spybot - Search & Destroy 2\SDFSSvc.exe

C:\Program Files\Sony\PMB\PMBVolumeWatcher.exe

C:\Program Files\DivX\DivX Update\DivXUpdate.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Mobogenie\DaemonProcess.exe

C:\Program Files\Spybot - Search & Destroy 2\SDTray.exe

C:\Program Files\Microsoft Security Client\msseces.exe

C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter4.exe

C:\Program Files\Whilokii\updateWhilokii.exe

C:\WINDOWS\system32\taskmgr.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Microsoft Office\Office14\MSOSYNC.EXE

C:\Program Files\Whilokii\bin\utilWhilokii.exe

C:\Program Files\Spybot - Search & Destroy 2\SDUpdSvc.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\System32\alg.exe

C:\Program Files\Microsoft\BingBar\7.2.241.0\SeaPort.exe

C:\Program Files\Google\Chrome\Application\chrome.exe

C:\Program Files\Google\Chrome\Application\chrome.exe

C:\Program Files\Google\Chrome\Application\chrome.exe

C:\Program Files\Google\Chrome\Application\chrome.exe

C:\Program Files\Google\Chrome\Application\chrome.exe

C:\Program Files\Google\Chrome\Application\chrome.exe

C:\Program Files\Google\Chrome\Application\chrome.exe

C:\Program Files\Google\Chrome\Application\chrome.exe

C:\Program Files\Google\Chrome\Application\chrome.exe

C:\Program Files\Google\Chrome\Application\chrome.exe

C:\Program Files\Google\Chrome\Application\chrome.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup

C:\WINDOWS\system32\svchost.exe -k NetworkService

C:\WINDOWS\system32\svchost.exe -k LocalService

C:\WINDOWS\system32\svchost.exe -k LocalService

C:\WINDOWS\system32\svchost.exe -k imgsvc

.

============== Pseudo HJT Report ===============

.

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: Bing Bar Helper: {1dad3af3-ef2f-4f64-ac4b-11789189fcb6} - c:\program files\microsoft\bingbar\7.2.241.0\BingExt.dll

BHO: DivX Plus Web Player HTML5 <video>: {326E768D-4182-46FD-9C16-1449A49795F4} - c:\program files\divx\divx plus web player\ie\divxhtml5\DivXHTML5.dll

BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office14\GROOVEEX.DLL

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll

BHO: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll

BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll

TB: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll

TB: Bing Bar: {eec0f710-38b5-4aba-99bf-ec87564a4e13} - c:\program files\microsoft\bingbar\7.2.241.0\BingExt.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [DriverMatcher] c:\program files\drivermatcher\DriverMatcher.exe

uRun: [ROC_ROC_APR2013_AV] c:\documents and settings\sapan\application data\avg april 2013 campaign\AVG-Secure-Search-Update.exe /PROMPT --mid cff0c612eb3447d39877d1544f6a5576-0644b163bb6f0c28fcaf84d86fe07789d763fefe --CMPID ROC_APR2013_AV --CMPIDEXTRA 2013

uRun: [OfficeSyncProcess] "c:\program files\microsoft office\office14\MSOSYNC.EXE"

uRun: [AVG-Secure-Search-Update_0913a] c:\documents and settings\sapan\application data\avg 0913a campaign\AVG-Secure-Search-Update-0913a.exe /PROMPT --mid cff0c612eb3447d39877d1544f6a5576-0644b163bb6f0c28fcaf84d86fe07789d763fefe --CMPID 0913a

mRun: [RTHDCPL] RTHDCPL.EXE

mRun: [Alcmtr] ALCMTR.EXE

mRun: [brStsWnd] c:\program files\brownie\BrstsWnd.exe Autorun

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui

mRun: [bCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices

mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"

mRun: [PMBVolumeWatcher] c:\program files\sony\pmb\PMBVolumeWatcher.exe

mRun: [DivXMediaServer] c:\program files\divx\divx media server\DivXMediaServer.exe

mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [mobilegeni daemon] c:\program files\mobogenie\DaemonProcess.exe

mRun: [sDTray] "c:\program files\spybot - search & destroy 2\SDTray.exe"

mRun: [KernelFaultCheck] c:\windows\system32\dumprep 0 -k

mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey

uPolicies-Explorer: NoDriveTypeAutoRun = dword:145

mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1

mPolicies-Explorer: NoDriveTypeAutoRun = dword:145

IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office14\EXCEL.EXE/3000

IE: Se&nd to OneNote - c:\progra~1\micros~4\office14\ONBttnIE.dll/105

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll

IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

TCP: NameServer = 192.168.1.1

TCP: Interfaces\{C666C03A-C8D2-4895-9826-A81AF1FB0D0F} : DHCPNameServer = 192.168.1.1

Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL

Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\belarcadvisor\system\BAVoilaX.dll

Notify: SDWinLogon - SDWinLogon.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office14\GROOVEEX.DLL

mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\31.0.1650.63\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\documents and settings\sapan\application data\mozilla\firefox\profiles\fp5xrg22.default\

FF - prefs.js: keyword.URL - 

FF - plugin: c:\progra~1\micros~4\office14\NPAUTHZ.DLL

FF - plugin: c:\progra~1\micros~4\office14\NPSPWRAP.DLL

FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll

FF - plugin: c:\program files\divx\divx ovs helper\npovshelper.dll

FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll

FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll

FF - plugin: c:\program files\google\update\1.3.22.3\npGoogleUpdate3.dll

FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll

FF - plugin: c:\program files\microsoft silverlight\5.1.20913.0\npctrlui.dll

FF - plugin: c:\program files\pando networks\media booster\npPandoWebPlugin.dll

FF - plugin: c:\windows\npMSDM.dll

FF - plugin: c:\windows\system32\adobe\director\np32dsw_1202122.dll

FF - plugin: c:\windows\system32\adobe\director\np32dsw_1205146.dll

FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_9_900_117.dll

FF - plugin: c:\windows\system32\npDeployJava1.dll

FF - plugin: c:\windows\system32\npptools.dll

.

---- FIREFOX POLICIES ----

FF - user.js: general.useragent.extra.brc - BRI/1

.

============= SERVICES / DRIVERS ===============

.

R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2013-9-27 214696]

R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2012-8-25 729752]

R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2012-8-25 355632]

R1 MpKsl0965d061;MpKsl0965d061;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{a0b993dc-90ca-421c-bace-7533d402ed77}\MpKsl0965d061.sys [2013-12-31 40392]

R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2012-8-25 21256]

R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2012-8-25 44808]

R2 PMBDeviceInfoProvider;PMBDeviceInfoProvider;c:\program files\sony\pmb\PMBDeviceInfoProvider.exe [2010-6-1 367456]

R2 SDScannerService;Spybot-S&D 2 Scanner Service;c:\program files\spybot - search & destroy 2\SDFSSvc.exe [2013-10-27 3921880]

R2 SDUpdateService;Spybot-S&D 2 Updating Service;c:\program files\spybot - search & destroy 2\SDUpdSvc.exe [2013-10-27 1042272]

R2 Update Whilokii;Update Whilokii;c:\program files\whilokii\updateWhilokii.exe [2013-10-4 65304]

R2 Util Whilokii;Util Whilokii;c:\program files\whilokii\bin\utilWhilokii.exe [2013-10-22 65304]

R3 BBUpdate;BBUpdate;c:\program files\microsoft\bingbar\7.2.241.0\SeaPort.EXE [2013-7-23 240288]

S2 BBSvc;BingBar Service;c:\program files\microsoft\bingbar\7.2.241.0\BBSvc.EXE [2013-7-23 193696]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 SDWSCService;Spybot-S&D 2 Security Center Service;c:\program files\spybot - search & destroy 2\SDWSCSvc.exe [2013-10-27 171416]

S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-7-20 754856]

.

=============== Created Last 30 ================

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2013-12-31 16:41:41 -------- d-----w- c:\documents and settings\sapan\application data\PCFixKit

2013-12-31 16:34:44 40392 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{a0b993dc-90ca-421c-bace-7533d402ed77}\MpKsl0965d061.sys

2013-12-31 16:26:07 -------- d-----w- c:\program files\PCFixKit

2013-12-31 16:24:02 -------- d-----w- c:\program files\Enigma Software Group

2013-12-31 16:22:55 -------- d-----w- c:\windows\220FB0354744483A9A0B41DF77061583.TMP

2013-12-31 07:49:08 7760024 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{a0b993dc-90ca-421c-bace-7533d402ed77}\mpengine.dll

2013-12-30 04:11:31 7760024 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll

2013-12-19 03:49:11 230048 ------w- c:\windows\system32\MpSigStub.exe

2013-12-19 03:47:25 -------- d-----w- c:\program files\Microsoft Security Client

.

==================== Find3M  ====================

.

2013-12-11 17:20:11 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2013-12-11 17:20:11 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2013-11-13 02:59:42 150528 ----a-w- c:\windows\system32\imagehlp.dll

2013-11-07 05:38:51 591360 ----a-w- c:\windows\system32\rpcrt4.dll

2013-11-06 01:03:31 7168 ----a-w- c:\windows\system32\xpsp4res.dll

2013-10-30 02:26:17 1879040 ----a-w- c:\windows\system32\win32k.sys

2013-10-29 07:57:34 920064 ----a-w- c:\windows\system32\wininet.dll

2013-10-29 07:57:33 43520 ----a-w- c:\windows\system32\licmgr10.dll

2013-10-29 07:57:33 18944 ----a-w- c:\windows\system32\corpol.dll

2013-10-29 07:57:33 1469440 ----a-w- c:\windows\system32\inetcpl.cpl

2013-10-29 00:45:02 385024 ----a-w- c:\windows\system32\html.iec

2013-10-23 23:45:49 172032 ----a-w- c:\windows\system32\scrrun.dll

2013-10-12 15:56:19 278528 ----a-w- c:\windows\system32\oakley.dll

2013-10-09 13:12:48 287744 ----a-w- c:\windows\system32\gdi32.dll

2013-10-07 10:59:21 603136 ----a-w- c:\windows\system32\crypt32.dll

.

=================== ROOTKIT  ====================

.

Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net

Windows 5.1.2600 

.

CreateFile("\\.\PHYSICALDRIVE0"): The process cannot access the file because it is being used by another process.

device: opened successfully

user: error reading MBR 

.

Disk trace:

called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys iaStor.sys hal.dll 

c:\windows\system32\drivers\iaStor.sys Intel Corporation Intel Matrix Storage Manager driver

1 ntkrnlpa!IofCallDriver[0x804EF200] -> \Device\Harddisk0\DR0[0x89B3D030]

3 CLASSPNP[0xBA0E8FD7] -> ntkrnlpa!IofCallDriver[0x804EF200] -> \Device\Ide\IAAStorageDevice-1[0x89F3E030]

kernel: MBR read successfully

_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; STI ; PUSH AX; POP ES; PUSH AX; POP DS; CLD ; MOV SI, 0x7c1b; MOV DI, 0x61b; PUSH AX; PUSH DI; MOV CX, 0x1e5; REP MOVSB ; RETF ; MOV BP, 0x7be; MOV CL, 0x4; CMP [bP+0x0], CH; JL 0x2e; JNZ 0x3a;  }

user != kernel MBR !!! 

.

============= FINISH: 11:00:35.70 ===============

 

 

2. Attach.txt

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows XP Home Edition

Boot Device: \Device\HarddiskVolume2

Install Date: 7/22/2012 4:43:49 PM

System Uptime: 12/31/2013 10:30:48 AM (1 hours ago)

.

Motherboard: Dell Inc. |  | 0CU409

Processor: Intel® Pentium® Dual  CPU  E2160  @ 1.80GHz | Socket 775 | 1795/200mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 149 GiB total, 51.353 GiB free.

D: is CDROM ()

.

==== Disabled Device Manager Items =============

.

Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}

Description: Video Controller (VGA Compatible)

Device ID: PCI\VEN_8086&DEV_29C2&SUBSYS_02381028&REV_02\3&2411E6FE&0&10

Manufacturer: 

Name: Video Controller (VGA Compatible)

PNP Device ID: PCI\VEN_8086&DEV_29C2&SUBSYS_02381028&REV_02\3&2411E6FE&0&10

Service: 

.

Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}

Description: SM Bus Controller

Device ID: PCI\VEN_8086&DEV_2930&SUBSYS_02381028&REV_02\3&2411E6FE&0&FB

Manufacturer: 

Name: SM Bus Controller

PNP Device ID: PCI\VEN_8086&DEV_2930&SUBSYS_02381028&REV_02\3&2411E6FE&0&FB

Service: 

.

==== System Restore Points ===================

.

RP435: 10/29/2013 8:57:44 PM - System Checkpoint

RP436: 9/30/2013 10:21:56 AM - System Checkpoint

RP437: 10/1/2013 11:16:54 AM - System Checkpoint

RP438: 10/2/2013 11:48:27 AM - System Checkpoint

RP439: 10/3/2013 12:31:32 PM - System Checkpoint

RP440: 10/4/2013 9:27:58 AM - Removed AVG 2013

RP441: 10/4/2013 9:29:55 AM - Removed AVG 2013

RP442: 10/5/2013 10:04:07 AM - System Checkpoint

RP443: 10/6/2013 11:28:13 AM - System Checkpoint

RP444: 10/7/2013 2:35:30 PM - System Checkpoint

RP445: 10/8/2013 2:48:11 PM - System Checkpoint

RP446: 10/9/2013 3:00:23 AM - Software Distribution Service 3.0

RP447: 10/10/2013 3:41:13 AM - System Checkpoint

RP448: 10/11/2013 3:43:30 AM - System Checkpoint

RP449: 10/12/2013 4:30:54 AM - System Checkpoint

RP450: 10/13/2013 3:00:14 AM - Software Distribution Service 3.0

RP451: 10/14/2013 4:11:14 AM - System Checkpoint

RP452: 10/15/2013 5:07:00 AM - System Checkpoint

RP453: 10/16/2013 5:52:48 AM - System Checkpoint

RP454: 10/17/2013 7:04:47 AM - System Checkpoint

RP455: 10/18/2013 7:53:52 AM - System Checkpoint

RP456: 10/19/2013 8:19:43 AM - System Checkpoint

RP457: 10/20/2013 10:07:12 AM - System Checkpoint

RP458: 10/21/2013 10:51:25 AM - System Checkpoint

RP459: 10/22/2013 1:51:01 PM - System Checkpoint

RP460: 10/25/2013 2:31:30 PM - System Checkpoint

RP461: 10/27/2013 9:11:30 PM - System Checkpoint

RP462: 11/25/2013 9:47:53 PM - System Checkpoint

RP463: 10/30/2013 11:31:41 AM - System Checkpoint

RP464: 11/4/2013 1:39:46 PM - System Checkpoint

RP465: 11/5/2013 2:24:44 PM - System Checkpoint

RP466: 11/6/2013 4:34:25 PM - System Checkpoint

RP467: 11/14/2013 3:00:40 AM - Software Distribution Service 3.0

RP468: 11/16/2013 1:54:07 AM - System Checkpoint

RP469: 11/17/2013 5:27:51 PM - System Checkpoint

RP470: 11/18/2013 11:38:57 PM - System Checkpoint

RP471: 11/21/2013 9:40:47 AM - System Checkpoint

RP472: 11/22/2013 10:02:56 AM - System Checkpoint

RP473: 11/23/2013 12:52:42 PM - System Checkpoint

RP474: 11/24/2013 1:14:11 PM - System Checkpoint

RP475: 11/25/2013 2:07:50 PM - System Checkpoint

RP476: 11/26/2013 3:13:32 PM - System Checkpoint

RP477: 11/27/2013 3:55:27 PM - System Checkpoint

RP478: 11/29/2013 9:46:29 AM - Installed DirectX

RP479: 11/30/2013 10:03:44 AM - System Checkpoint

RP480: 12/8/2013 2:32:44 PM - System Checkpoint

RP481: 12/10/2013 3:00:19 AM - Software Distribution Service 3.0

RP482: 12/11/2013 8:21:49 PM - System Checkpoint

RP483: 12/12/2013 3:00:23 AM - Software Distribution Service 3.0

RP484: 12/13/2013 3:00:15 AM - Software Distribution Service 3.0

RP485: 12/13/2013 8:35:24 PM - Software Distribution Service 3.0

RP486: 12/18/2013 9:49:11 PM - Software Distribution Service 3.0

RP487: 12/20/2013 7:23:03 AM - Software Distribution Service 3.0

RP488: 12/21/2013 7:17:02 AM - Software Distribution Service 3.0

RP489: 12/22/2013 7:13:36 AM - Software Distribution Service 3.0

RP490: 12/22/2013 10:11:30 PM - Software Distribution Service 3.0

RP491: 12/23/2013 7:11:50 AM - Software Distribution Service 3.0

RP492: 12/24/2013 7:06:39 AM - Software Distribution Service 3.0

RP493: 12/26/2013 1:42:21 AM - Software Distribution Service 3.0

RP494: 12/27/2013 1:48:52 AM - Software Distribution Service 3.0

RP495: 12/28/2013 6:35:13 AM - Software Distribution Service 3.0

RP496: 12/29/2013 6:39:34 AM - Software Distribution Service 3.0

RP497: 12/29/2013 10:11:26 PM - Software Distribution Service 3.0

RP498: 12/31/2013 1:48:53 AM - Software Distribution Service 3.0

RP499: 12/31/2013 10:23:58 AM - Installed SpyHunter

RP500: 12/31/2013 10:43:56 AM - Removed SpyHunter

.

==== Installed Programs ======================

.

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader X (10.1.3)

Adobe Shockwave Player 12.0

Apple Application Support

Apple Mobile Device Support

Apple Software Update

avast! Free Antivirus

AVG 2013

Belarc Advisor 8.3

Bing Bar

Bing Rewards Client Installer

Brother HL-2170W

CCleaner

Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition

Dell Resource CD

DivX Setup

Google Chrome

Google Earth

Google Update Helper

GreatArcadeHits

High Definition Audio Driver Package - KB888111

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)

Hotfix for Windows Media Format 11 SDK (KB929399)

Hotfix for Windows Media Player 11 (KB939683)

Hotfix for Windows XP (KB2633952)

Hotfix for Windows XP (KB2756822)

Hotfix for Windows XP (KB2779562)

Hotfix for Windows XP (KB932716-v2)

Hotfix for Windows XP (KB952287)

Hotfix for Windows XP (KB954550-v5)

Hotfix for Windows XP (KB961118)

HP Deskjet 1050 J410 series Basic Device Software

HP Deskjet 1050 J410 series Help

HP Deskjet 1050 J410 series Product Improvement Study

HP Photo Creations

iFunbox (v2.0.2150.728), iFunbox DevTeam

Image Converter

Intel® PRO Network Connections 12.1.12.0

iTunes

Java 7 Update 17

Java Auto Updater

League of Legends

Malwarebytes Anti-Malware version 1.75.0.1300

Microsoft .NET Framework 2.0 Service Pack 2

Microsoft .NET Framework 3.0 Service Pack 2

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Compression Client Pack 1.0 for Windows XP

Microsoft Download Manager

Microsoft Kernel-Mode Driver Framework Feature Pack 1.5

Microsoft Office Access MUI (English) 2010

Microsoft Office Access Setup Metadata MUI (English) 2010

Microsoft Office Excel MUI (English) 2010

Microsoft Office Groove MUI (English) 2010

Microsoft Office InfoPath MUI (English) 2010

Microsoft Office OneNote MUI (English) 2010

Microsoft Office Outlook MUI (English) 2010

Microsoft Office PowerPoint MUI (English) 2010

Microsoft Office Professional Plus 2010

Microsoft Office Proof (English) 2010

Microsoft Office Proof (French) 2010

Microsoft Office Proof (Spanish) 2010

Microsoft Office Proofing (English) 2010

Microsoft Office Publisher MUI (English) 2010

Microsoft Office Shared MUI (English) 2010

Microsoft Office Shared Setup Metadata MUI (English) 2010

Microsoft Office Word MUI (English) 2010

Microsoft Security Client

Microsoft Security Essentials

Microsoft Silverlight

Microsoft Software Update for Web Folders  (English) 14

Microsoft User-Mode Driver Framework Feature Pack 1.0

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219

Mobogenie

Modem Diagnostic Tool

Mozilla Firefox 23.0.1 (x86 en-US)

Mozilla Maintenance Service

MSXML 4.0 SP3 Parser

MSXML 4.0 SP3 Parser (KB2721691)

MSXML 4.0 SP3 Parser (KB2758694)

NetWaiting

Open It!

OpenOffice.org 3.4

Pando Media Booster

PCFixKit 2.0

Photo Story 3 for Windows

PMB

QuickTime

Realtek High Definition Audio Driver

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2861697)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2832407)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2861188)

Security Update for Microsoft Excel 2010 (KB2826033) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2817670) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2826023) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2826035) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition

Security Update for Microsoft Outlook 2010 (KB2837597) 32-Bit Edition

Security Update for Microsoft Windows (KB2564958)

Security Update for Windows Internet Explorer 8 (KB2510531)

Security Update for Windows Internet Explorer 8 (KB2544521)

Security Update for Windows Internet Explorer 8 (KB2699988)

Security Update for Windows Internet Explorer 8 (KB2722913)

Security Update for Windows Internet Explorer 8 (KB2744842)

Security Update for Windows Internet Explorer 8 (KB2761465)

Security Update for Windows Internet Explorer 8 (KB2792100)

Security Update for Windows Internet Explorer 8 (KB2797052)

Security Update for Windows Internet Explorer 8 (KB2799329)

Security Update for Windows Internet Explorer 8 (KB2809289)

Security Update for Windows Internet Explorer 8 (KB2817183)

Security Update for Windows Internet Explorer 8 (KB2829530)

Security Update for Windows Internet Explorer 8 (KB2838727)

Security Update for Windows Internet Explorer 8 (KB2846071)

Security Update for Windows Internet Explorer 8 (KB2847204)

Security Update for Windows Internet Explorer 8 (KB2862772)

Security Update for Windows Internet Explorer 8 (KB2870699)

Security Update for Windows Internet Explorer 8 (KB2879017)

Security Update for Windows Internet Explorer 8 (KB2888505)

Security Update for Windows Internet Explorer 8 (KB2898785)

Security Update for Windows Media Player (KB2378111)

Security Update for Windows Media Player (KB2834904-v2)

Security Update for Windows Media Player (KB2834904)

Security Update for Windows Media Player (KB952069)

Security Update for Windows Media Player (KB954155)

Security Update for Windows Media Player (KB973540)

Security Update for Windows Media Player (KB975558)

Security Update for Windows Media Player (KB978695)

Security Update for Windows Media Player 11 (KB954154)

Security Update for Windows XP (KB2115168)

Security Update for Windows XP (KB2229593)

Security Update for Windows XP (KB2296011)

Security Update for Windows XP (KB2347290)

Security Update for Windows XP (KB2360937)

Security Update for Windows XP (KB2387149)

Security Update for Windows XP (KB2393802)

Security Update for Windows XP (KB2419632)

Security Update for Windows XP (KB2423089)

Security Update for Windows XP (KB2440591)

Security Update for Windows XP (KB2443105)

Security Update for Windows XP (KB2476490)

Security Update for Windows XP (KB2478960)

Security Update for Windows XP (KB2478971)

Security Update for Windows XP (KB2479943)

Security Update for Windows XP (KB2481109)

Security Update for Windows XP (KB2483185)

Security Update for Windows XP (KB2485663)

Security Update for Windows XP (KB2506212)

Security Update for Windows XP (KB2507618)

Security Update for Windows XP (KB2507938)

Security Update for Windows XP (KB2508429)

Security Update for Windows XP (KB2509553)

Security Update for Windows XP (KB2535512)

Security Update for Windows XP (KB2536276-v2)

Security Update for Windows XP (KB2544893-v2)

Security Update for Windows XP (KB2566454)

Security Update for Windows XP (KB2570947)

Security Update for Windows XP (KB2584146)

Security Update for Windows XP (KB2585542)

Security Update for Windows XP (KB2592799)

Security Update for Windows XP (KB2598479)

Security Update for Windows XP (KB2603381)

Security Update for Windows XP (KB2618451)

Security Update for Windows XP (KB2619339)

Security Update for Windows XP (KB2620712)

Security Update for Windows XP (KB2624667)

Security Update for Windows XP (KB2631813)

Security Update for Windows XP (KB2646524)

Security Update for Windows XP (KB2653956)

Security Update for Windows XP (KB2655992)

Security Update for Windows XP (KB2659262)

Security Update for Windows XP (KB2661637)

Security Update for Windows XP (KB2676562)

Security Update for Windows XP (KB2685939)

Security Update for Windows XP (KB2686509)

Security Update for Windows XP (KB2691442)

Security Update for Windows XP (KB2695962)

Security Update for Windows XP (KB2698365)

Security Update for Windows XP (KB2705219)

Security Update for Windows XP (KB2707511)

Security Update for Windows XP (KB2712808)

Security Update for Windows XP (KB2718523)

Security Update for Windows XP (KB2719985)

Security Update for Windows XP (KB2723135)

Security Update for Windows XP (KB2724197)

Security Update for Windows XP (KB2727528)

Security Update for Windows XP (KB2731847)

Security Update for Windows XP (KB2753842-v2)

Security Update for Windows XP (KB2753842)

Security Update for Windows XP (KB2757638)

Security Update for Windows XP (KB2758857)

Security Update for Windows XP (KB2761226)

Security Update for Windows XP (KB2770660)

Security Update for Windows XP (KB2778344)

Security Update for Windows XP (KB2779030)

Security Update for Windows XP (KB2780091)

Security Update for Windows XP (KB2799494)

Security Update for Windows XP (KB2802968)

Security Update for Windows XP (KB2807986)

Security Update for Windows XP (KB2808735)

Security Update for Windows XP (KB2813170)

Security Update for Windows XP (KB2813345)

Security Update for Windows XP (KB2820197)

Security Update for Windows XP (KB2820917)

Security Update for Windows XP (KB2829361)

Security Update for Windows XP (KB2834886)

Security Update for Windows XP (KB2839229)

Security Update for Windows XP (KB2845187)

Security Update for Windows XP (KB2847311)

Security Update for Windows XP (KB2849470)

Security Update for Windows XP (KB2850851)

Security Update for Windows XP (KB2850869)

Security Update for Windows XP (KB2859537)

Security Update for Windows XP (KB2862152)

Security Update for Windows XP (KB2862330)

Security Update for Windows XP (KB2862335)

Security Update for Windows XP (KB2864063)

Security Update for Windows XP (KB2868038)

Security Update for Windows XP (KB2868626)

Security Update for Windows XP (KB2876217)

Security Update for Windows XP (KB2876315)

Security Update for Windows XP (KB2876331)

Security Update for Windows XP (KB2883150)

Security Update for Windows XP (KB2892075)

Security Update for Windows XP (KB2893294)

Security Update for Windows XP (KB2893984)

Security Update for Windows XP (KB2898715)

Security Update for Windows XP (KB2900986)

Security Update for Windows XP (KB923561)

Security Update for Windows XP (KB923789)

Security Update for Windows XP (KB941569)

Security Update for Windows XP (KB946648)

Security Update for Windows XP (KB950762)

Security Update for Windows XP (KB950974)

Security Update for Windows XP (KB951376-v2)

Security Update for Windows XP (KB952004)

Security Update for Windows XP (KB952954)

Security Update for Windows XP (KB956572)

Security Update for Windows XP (KB956744)

Security Update for Windows XP (KB956802)

Security Update for Windows XP (KB956844)

Security Update for Windows XP (KB958644)

Security Update for Windows XP (KB959426)

Security Update for Windows XP (KB960803)

Security Update for Windows XP (KB960859)

Security Update for Windows XP (KB961501)

Security Update for Windows XP (KB969059)

Security Update for Windows XP (KB970430)

Security Update for Windows XP (KB971657)

Security Update for Windows XP (KB972270)

Security Update for Windows XP (KB973507)

Security Update for Windows XP (KB973869)

Security Update for Windows XP (KB973904)

Security Update for Windows XP (KB974112)

Security Update for Windows XP (KB974318)

Security Update for Windows XP (KB974392)

Security Update for Windows XP (KB974571)

Security Update for Windows XP (KB975025)

Security Update for Windows XP (KB975467)

Security Update for Windows XP (KB975560)

Security Update for Windows XP (KB975713)

Security Update for Windows XP (KB977816)

Security Update for Windows XP (KB977914)

Security Update for Windows XP (KB978338)

Security Update for Windows XP (KB978542)

Security Update for Windows XP (KB978706)

Security Update for Windows XP (KB979309)

Security Update for Windows XP (KB979482)

Security Update for Windows XP (KB979687)

Security Update for Windows XP (KB981322)

Security Update for Windows XP (KB981997)

Security Update for Windows XP (KB982132)

Security Update for Windows XP (KB982665)

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition

Spybot - Search & Destroy

swMSM

TI Connect™

Update for Microsoft .NET Framework 3.5 SP1 (KB963707)

Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition

Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition

Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition

Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition

Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition

Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition

Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition

Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition

Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition

Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition

Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition

Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition

Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition

Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition

Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition

Update for Windows XP (KB2345886)

Update for Windows XP (KB2661254-v2)

Update for Windows XP (KB2718704)

Update for Windows XP (KB2736233)

Update for Windows XP (KB2749655)

Update for Windows XP (KB2863058)

Update for Windows XP (KB2904266)

Update for Windows XP (KB898461)

Update for Windows XP (KB951978)

Update for Windows XP (KB955759)

Update for Windows XP (KB968389)

Update for Windows XP (KB971029)

Update for Windows XP (KB973815)

VC80CRTRedist - 8.0.50727.6195

VLC media player 2.1.1

WebFldrs XP

Whilokii 1.0.0

Windows Genuine Advantage Validation Tool (KB892130)

Windows Internet Explorer 8

Windows Media Format 11 runtime

Windows Media Player 11

Windows XP Service Pack 3

XML Paper Specification Shared Components Pack 1.0

YTD Video Downloader 4.7.1

Zip Extractor Packages

.

==== Event Viewer Messages From Past Week ========

.

12/31/2013 4:21:36 AM, error: HTTP [15005]  - Unable to bind to the underlying transport for 0.0.0.0:2869. The IP Listen-Only list may contain a reference to an interface which may not exist on this machine.  The data field contains the error number.

12/31/2013 10:44:07 AM, error: Service Control Manager [7023]  - The Application Management service terminated with the following error:  The specified module could not be found.

12/31/2013 10:32:36 AM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the Spybot-S&D 2 Security Center Service service to connect.

12/31/2013 10:32:36 AM, error: Service Control Manager [7000]  - The Spybot-S&D 2 Security Center Service service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.

12/31/2013 10:30:00 AM, error: DCOM [10005]  - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

12/31/2013 10:29:48 AM, error: DCOM [10005]  - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}

12/28/2013 6:17:00 PM, error: Schedule [7901]  - The At5.job command failed to start due to the following error:  %%2147942402

12/28/2013 11:48:00 PM, error: Schedule [7901]  - The At6.job command failed to start due to the following error:  %%2147942403

.

==== End Of File ===========================

 

 

[AdvancedSetup]

Hello and


General P2P/Piracy Warning:
 

 

If you're using

Peer 2 Peer

software such as

uTorrent, BitTorrent

or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have

illegal/cracked software, cracks, keygens etc

. on the system, please remove or uninstall them now and read the policy on

Piracy

.

Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.

• Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
• If the log is too large then you can use attachments by clicking on the More Reply Options button.
• Please enable your system to show hidden files: How to see hidden files in Windows
• Make sure you're subscribed to this topic:
  
  • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
    

  [*]Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive [*]Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. [*]The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. [*]Perform everything in the correct order. Sometimes one step requires the previous one. [*]If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. [*]You can check here if you're not sure if your computer is 32-bit or 64-bit [*]Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners. [*]When we are done, I'll give you instructions on how to cleanup all the tools and logs [*]Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. [*]Your topic will be closed if you haven't replied within 3 days [*](If I have not responded within 24 hours, please send me a Private Message as a reminder)
  

STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.

Link 1

Link 2

• On Windows XP double-click on the Rkill desktop icon to run the tool.
• On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
• A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
• If not, delete the file, then download and use the one provided in Link 2.
• If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
• If the tool does not run from any of the links provided, please let me know.
• Do not reboot the computer, you will need to run the application again.
  

STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

• Please download ERUNT from one of the following links: Link1 | Link2 | Link3
• ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
• Double click on erunt-setup.exe to Install ERUNT by following the prompts.
• NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
• Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
• Choose a location for the backup.
  
  • Note: the default location is C:\Windows\ERDNT which is acceptable.
    

  [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. [*]Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe
  

STEP 02
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

• RogueKiller 32-bit | RogueKiller 64-bit
• Quit all running programs.
• For Windows XP, double-click to start.
• For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
• Read and accept the EULA (End User Licene Agreement)
• Click Scan to scan the system.
• When the scan completes Close the program > Don't Fix anything!
• Don't run any other options, they're not all bad!!
• Post back the report which should be located on your desktop.
  

 

[AdvancedSetup]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!