RCMP virus - am I infected?

[iht23]

Hi, I received the RCMP virus in Firefox yesterday and force closed the Firefox process in task manager. I wasn't seeing the same symptoms that others have posted (ie. Browser locked, can't reboot). My computer seemed to be working fine, and I ran a full scan with malwarebytes which resulted in no infections found. I'm just worried that some malware is still there and hidden, because I haven't actually removed anything yet. What else should I try? Any help would be appreciated.

[iht23]

Some additional info:

- Windows Vista Home Premium SP2, 64-bit

- Avast free anti-virus

- Windows Firewall

 

dds.txt

attach.txt

[AdvancedSetup]

Please visit this webpage and read the ComboFix User's Guide:

• Once you've read the article and are ready to use the program you can download it directly from the link below.
• Important! - Please make sure you save combofix to your desktop and do not run it from your browser
• Direct download link for: ComboFix.exe
• Please make sure you disable your security applications before running ComboFix.
• Once Combofix has completed it will produce and open a log file.  Please be patient as it can take some time to load.
• Please attach that log file to your next reply.
• If needed the file can be located here:  C:\combofix.txt
• NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.
  

 

[iht23]

Combofix log attached. I got a message during the scan that pev.3XE stopped working, so I clicked Close. Any idea what that was?

ComboFix.txt

[AdvancedSetup]

Yes that was part of the files from Combofix trying to track down infected items.  It's okay.

 

Please go ahead and run through the following steps and post back the logs when ready.

STEP 03
Please download Malwarebytes Anti-Rootkit from here

• Unzip the contents to a folder in a convenient location.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
• Wait while the system shuts down and the cleanup process is performed.
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
• When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt
  

STEP 04
Please download Junkware Removal Tool to your desktop.

• Shutdown your antivirus to avoid any conflicts.
• Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next reply message
• When completed make sure to re-enable your antivirus
  

STEP 05
Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done you'll see: Pending: Please uncheck elements you don't want removed.
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• Look over the log especially under Files/Folders for any program you want to save.
• If there's a program you may want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
• If you're ready to clean it all up.....click the Clean button.
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
• To restore an item that has been deleted:
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
  

Then..................

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.


STEP 06


Please go here to run the online antivirus scannner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Click Start
• Make sure that the option Remove found threats is unticked
• Click on Advanced Settings and ensure these options are ticked:
  
  • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology
    

  [*]Click Scan [*]Wait for the scan to finish [*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.
  

STEP 07
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.
  

 

[iht23]

All logs attached

mbar-log-2013-12-11 (17-30-15).txt

system-log.txt

JRT.txt

AdwCleanerS0.txt

mbam-log-2013-12-11 (19-48-24).txt

eset log.txt

FRST.txt

Addition.txt

[AdvancedSetup]

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.
 

fixlist.txt

[iht23]

fixlog attached

Fixlog.txt

[AdvancedSetup]

Please Run TFC by OldTimer to clear temporary files:

• Download TFC from here and save it to your desktop.
• http://oldtimer.geekstogo.com/TFC.exe
• Close any open programs and Internet browsers.
• Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
• Please be patient as clearing out temp files may take a while.
• Once it completes you may be prompted to restart your computer, please do so.
• Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

 

Then restart the computer and run the following
 
 
Please download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• If you get Unsupported operating system. Aborting now, just reboot and try again.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• Do Not Attach It!!!

 

 

Then let me know how the computer is running and if there are still any signs of an infection or not.

 

Thanks

 

[iht23]

 Results of screen317's Security Check version 0.99.77  
 Windows Vista Service Pack 2 x64 (UAC is enabled)  
 Internet Explorer 9  
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Out of date HijackThis  installed!
 Malwarebytes Anti-Malware version 1.75.0.1300  
 HijackThis 1.99.1    
 Java 7 Update 45  
 Adobe Flash Player     11.9.900.170  
 Adobe Reader 9 Adobe Reader out of Date!
 Adobe Reader 10.1.8 Adobe Reader out of Date!  
 Mozilla Firefox (25.0.1)
 Google Chrome 31.0.1650.57  
 Google Chrome 31.0.1650.63  
 Google Chrome plugins...  
````````Process Check: objlist.exe by Laurent````````  
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast AvastUI.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 3 % Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````
 

[AdvancedSetup]

I'd recommend removing one of the Adobe Reader versions and checking for updates so that you have the latest updates for the version you want to use.

 

Then let me know how the computer is running and if there are still any signs of an infection or not.

 

How is the computer running now?

[iht23]

Seems to be running fine. Thank you for your help.

 

I couldn't uninstall Adobe Reader 9 from Control Panel/Programs, so I installed a cleaner tool from Adobe Labs. During the clean, one of the messages said "configuring Adobe Reader X for Windows" so I assumed it wouldn't uninstall Reader X. However, it seems like it uninstalled both because neither of them is found in Control Panel/Programs. The strange thing is that AcroRd32.exe still exists and can be opened from C:\Program Files (x86)\Adobe\Reader 9.0. I'm not really sure what to do with this. Should I just install Reader X again?

[AdvancedSetup]

Please make a new System Restore Point and then try the following program for removal

 

http://www.revouninstaller.com/revo_uninstaller_free_download.html

 

Let me know how that goes.

[iht23]

Revo Uninstaller does not list Adobe Reader 9 as an installed program. Might be due to Reader 9 being 32 bit and my Windows being 64 bit?

 

I used Revo Uninstaller to also remove Adobe Acrobat 5.0, and got the message, "Running the application's uninstaller failed! Possible invalid uninstall command!" I removed the suggested registry files and leftover files and folders.

[AdvancedSetup]

You might try using the Adobe removal tool which should remove all of it and then you can start from scratch and get the latest installed.

 

Adobe Reader and Acrobat Cleaner Tool

 

Let me know how that goes.

[AdvancedSetup]

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