Unable To Enter Password

[scuppered]

My laptop is unusable due too a qwerty type virus affecting part of the keyboard functionality. Some of the affected letters means I cannot enter the password and boot it up. It is now effectively unusable.

[Maniac]

Hello scuppered! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

• If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
• I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
• Make sure you read all of the instructions and fixes thoroughly before continuing with them.
• Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
• Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
• Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.

Please follow the instructions here and then post the log files in your next reply.

http://forums.malwarebytes.org/index.php?showtopic=9573

Do you have a problem with a specific browser or all of them?

[scuppered]

I can't even get the machine to boot up, as I said I can't even enter the password to start it up!

 

I turn it on, it says enter password and I can't enter the password becajuse the keyboard only partly works, some letters do and some don't. I can't explain it any simpler than that.

[Maniac]

This problem is not related to malware. Start a new thread here:

https://forums.malwarebytes.org/index.php?showforum=6

[scuppered]

Its a qwerty virus, thats malware!!! FORGET IT!!!!

[AdvancedSetup]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.