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MrCharlie

MrCharlie

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Posted

Welcome to the forum, please start HERE

Post back the 2 logs here.....DDS.txt and Attach.txt

(please don't put logs in code or quotes and use the default font)

General P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

<====><====><====><====><====><====><====><====>

Next................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

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wha

wha

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Posted

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702  BrowserJavaVersion: 10.45.2
Run by Aaron at 9:04:18 on 2013-11-20
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.2038.1080 [GMT -8:00]
.
AV: Sophos Anti-Virus *Enabled/Outdated* {3F13C776-3CBE-4DE9-8BF6-09E5183CA2BD}
.
============== Running Processes ================
.
C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
C:\Program Files\Cisco\Cisco AnyConnect Secure Mobility Client\vpnagent.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\Program Files\Microsoft SQL Server\MSSQL10_50.ACT7\MSSQL\Binn\sqlservr.exe
C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\Program Files\Sophos\Remote Management System\ManagementAgentNT.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files\Sophos\Remote Management System\RouterNT.exe
C:\Program Files\Sophos\Sophos Anti-Virus\Web Control\swc_service.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\OEM02Mon.exe
C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\ACT\Act for Windows\Act.Outlook.Service.exe
C:\Program Files\Sophos\AutoUpdate\almon.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\ACT\Act for Windows\Act.Outlook.Sync.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\PENTAX\DSmobileSCAN II\DSmobileSCAN.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files\Cisco Systems\Cisco IP Communicator\communicatork9.exe
C:\WINDOWS\system32\DllHost.exe
C:\WINDOWS\system32\DllHost.exe
C:\WINDOWS\system32\DllHost.exe
C:\WINDOWS\system32\rsvp.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.




uURLSearchHooks: {D8278076-BC68-4484-9233-6E7F1628B56C} - <orphaned>
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office14\GROOVEEX.DLL
BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
BHO: Act.UI.InternetExplorer.Plugins.AttachFile.CAttachFile: {D5233FCD-D258-4903-89B8-FB1568E7413D} -
BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil32_11_9_900_117_Plugin.exe -update plugin
mRun: [synTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
mRun: [DELL Webcam Manager] "c:\program files\dell\dell webcam manager\DellWMgr.exe" /s
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [sigmatelSysTrayApp] stsystra.exe
mRun: [iSUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [iSUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [igfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [Act.Outlook.Service] "c:\program files\act\act for windows\Act.Outlook.Service.exe"
mRun: [Act! Preloader] "c:\program files\act\act for windows\ActSage.exe" -preload
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [sophos AutoUpdate Monitor] c:\program files\sophos\autoupdate\almon.exe
mRun: [bCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Cisco AnyConnect Secure Mobility Agent for Windows] "c:\program files\cisco\cisco anyconnect secure mobility client\vpnui.exe" -minimized
mRun: [search Protection] c:\documents and settings\all users\application data\search protection\SearchProtection.exe
StartupFolder: c:\docume~1\aaron\startm~1\programs\startup\dsmobi~1.lnk - c:\program files\pentax\dsmobilescan ii\DSmobileSCAN.exe
StartupFolder: c:\docume~1\aaron\startm~1\programs\startup\hpsimp~1.lnk - c:\documents and settings\aaron\application data\hp simplesave application\StartHelper.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\sageac~1.lnk - c:\program files\act\act for windows\Act.Outlook.Sync.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:0
uPolicies-Explorer: NoDriveAutoRun = dword:67108863
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDrives = dword:0
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office14\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
IE: Se&nd to OneNote - c:\progra~1\micros~3\office14\ONBttnIE.dll/105
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0037-ABCDEFFEDCBC} - c:\program files\java\jre7\bin\jp2iexp.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {6F431AC3-364A-478b-BBDB-89C7CE1B18F6} - {6F431AC3-364A-478b-BBDB-89C7CE1B18F6} -
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
LSP: c:\documents and settings\all users\application data\sophos\web intelligence\swi_ifslsp.dll





Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: intu-qt2007 - {026BF40D-BA05-467b-9F1F-AD0D7A3F5F11} - c:\program files\quicktax 2007\ic2007pp.dll
Handler: intu-qt2008 - {05E53CE9-66C8-4a9e-A99F-FDB7A8E7B596} - c:\program files\quicktax 2008\ic2008pp.dll
Handler: intu-qt2009 - {03947252-2355-4e9b-B446-8CCC75C43370} - c:\program files\quicktax 2009\ic2009pp.dll
Handler: intu-tt2010 - <Clsid value has no data>
Handler: intu-tt2011 - {B3B5DAD9-E96D-45b4-B636-B6CF2F773DE1} - c:\program files\turbotax 2011\ic2011pp.dll
Handler: intu-tt2012 - {02F985EF-502B-4597-993F-6BF9E004C138} - c:\program files\turbotax 2012\ic2012pp.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\607\G2AWinLogon.dll
Notify: GoToAssist Express Customer - c:\program files\citrix\gotoassist remote support customer\545\g2ax_winlogon.dll
Notify: igfxcui - igfxdev.dll
Notify: LBTWlgn - c:\program files\common files\logishrd\bluetooth\LBTWlgn.dll
AppInit_DLLs= c:\progra~1\sophos\sophos~1\SOPHOS~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office14\GROOVEEX.DLL
SEH: Windows Desktop Search Namespace Manager - {56F9679E-7826-4C84-81F3-532071A8BCC5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\aaron\application data\mozilla\firefox\profiles\8k6tg4me.default\
FF - prefs.js: browser.startup.homepage - about:home

FF - component: c:\documents and settings\aaron\application data\mozilla\firefox\profiles\8k6tg4me.default\extensions\support@lastpass.com\platform\winnt_x86-msvc\components\lpxpcom.dll
FF - plugin: c:\progra~1\micros~3\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~3\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\adobe\reader 11.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_9_900_117.dll
FF - plugin: c:\windows\system32\npdeployJava1.dll
FF - plugin: c:\windows\system32\npptools.dll
FF - ExtSQL: 2013-09-23 06:51; jid1-VEYBpA8EfyS7Kg@jetpack; c:\documents and settings\aaron\application data\mozilla\firefox\profiles\8k6tg4me.default\extensions\jid1-VEYBpA8EfyS7Kg@jetpack.xpi
FF - ExtSQL: 2013-09-27 08:13; jid0-GokC6R49cBZciOKniufAR4QKFWc@jetpack; c:\documents and settings\aaron\application data\mozilla\firefox\profiles\8k6tg4me.default\extensions\jid0-GokC6R49cBZciOKniufAR4QKFWc@jetpack.xpi
FF - ExtSQL: 2013-10-01 07:14; blippex@extension; c:\documents and settings\aaron\application data\mozilla\firefox\profiles\8k6tg4me.default\extensions\blippex@extension.xpi
FF - ExtSQL: 2013-10-02 09:49; isreaditlater@ideashower.com; c:\documents and settings\aaron\application data\mozilla\firefox\profiles\8k6tg4me.default\extensions\isreaditlater@ideashower.com
.
============= SERVICES / DRIVERS ===============
.
R1 SAVOnAccessControl;SAVOnAccessControl;c:\windows\system32\drivers\savonaccesscontrol.sys [2012-12-4 172232]
R1 SAVOnAccessFilter;SAVOnAccessFilter;c:\windows\system32\drivers\savonaccessfilter.sys [2012-12-4 33736]
R1 SKMScan;SKMScan;c:\windows\system32\drivers\skmscan.sys [2012-12-4 33096]
R2 CipcCdp;Cisco IP Communicator driver for CDP;c:\windows\system32\drivers\CipcCdp.sys [2011-11-3 24064]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2013-11-15 701512]
R2 MSSQL$ACT7;SQL Server (ACT7);c:\program files\microsoft sql server\mssql10_50.act7\mssql\binn\sqlservr.exe [2010-5-5 42884448]
R2 SAVAdminService;Sophos Anti-Virus status reporter;c:\program files\sophos\sophos anti-virus\SAVAdminService.exe [2013-2-11 217592]
R2 SAVService;Sophos Anti-Virus;c:\program files\sophos\sophos anti-virus\SavService.exe [2012-12-4 159296]
R2 Sophos Agent;Sophos Agent;c:\program files\sophos\remote management system\ManagementAgentNT.exe [2012-12-4 289856]
R2 Sophos AutoUpdate Service;Sophos AutoUpdate Service;c:\program files\sophos\autoupdate\ALsvc.exe [2013-2-11 237048]
R2 Sophos Message Router;Sophos Message Router;c:\program files\sophos\remote management system\RouterNT.exe [2012-12-4 818240]
R2 Sophos Web Control Service;Sophos Web Control Service;c:\program files\sophos\sophos anti-virus\web control\swc_service.exe [2012-12-4 357400]
R2 swi_service;Sophos Web Intelligence Service;c:\program files\sophos\sophos anti-virus\web intelligence\swi_service.exe [2013-3-11 2890232]
R2 vpnagent;Cisco AnyConnect Secure Mobility Agent;c:\program files\cisco\cisco anyconnect secure mobility client\vpnagent.exe [2013-1-24 544688]
R3 acsint;acsint;c:\windows\system32\drivers\acsint.sys [2012-12-4 39888]
R3 acsmux;acsmux;c:\windows\system32\drivers\acsmux.sys [2013-3-18 58320]
R3 LEqdUsb;Logitech SetPoint Unifying KMDF USB Filter;c:\windows\system32\drivers\LEqdUsb.sys [2009-6-17 40720]
R3 LHidEqd;Logitech SetPoint Unifying KMDF HID Filter;c:\windows\system32\drivers\LHidEqd.sys [2009-6-17 10384]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-11-15 22856]
S1 mferkdk;VSCore mferkdk; [x]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2013-11-15 418376]
S2 Sage ACT! Scheduler;Sage ACT! Scheduler;c:\program files\act\act for windows\Act.Scheduler.exe [2010-12-21 81920]
S2 swi_update;Sophos Web Intelligence Update;c:\documents and settings\all users\application data\sophos\web intelligence\swi_update.exe [2012-12-4 1468920]
S3 BackupService;BackupService;c:\documents and settings\aaron\application data\hp simplesave application\uUACTokenSvc.exe [2011-1-17 83512]
S3 GoToAssist Remote Support Customer;GoToAssist Remote Support Customer;c:\program files\citrix\gotoassist remote support customer\545\g2ax_service.exe [2013-9-5 610376]
S3 sdcfilter;sdcfilter;c:\windows\system32\drivers\sdcfilter.sys [2012-12-4 33696]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-7-20 754856]
S4 MSSQLServerADHelper100;SQL Active Directory Helper Service;c:\program files\microsoft sql server\100\shared\sqladhlp.exe [2010-5-5 44896]
S4 RsFx0150;RsFx0150 Driver;c:\windows\system32\drivers\RsFx0150.sys [2010-4-3 240608]
S4 SophosBootDriver;SophosBootDriver;c:\windows\system32\drivers\SophosBootDriver.sys [2012-12-4 14976]
S4 SQLAgent$ACT7;SQL Server Agent (ACT7);c:\program files\microsoft sql server\mssql10_50.act7\mssql\binn\SQLAGENT.EXE [2010-5-5 367456]
.
=============== File Associations ===============
.
FileExt: .txt: Applications\5.exe.txt - HKCR\Unknown\Shell=c:\windows\system32\rundll32.exe c:\windows\system32\shell32.dll,OpenAs_RunDLL %1 [userChoice] [default=openas]
ShellExec: FOXITR~1.EXE: print="c:\progra~1\foxits~1\foxitr~1\FOXITR~1.EXE"/p "%1"
ShellExec: FOXITR~1.EXE: printto="c:\progra~1\foxits~1\foxitr~1\FOXITR~1.EXE"/t "%1" "%2" "%3" "%4"
.
=============== Created Last 30 ================
.
2013-11-19 16:33:20    --------    d-----w-    C:\AdwCleaner
2013-11-15 20:35:47    22856    ----a-w-    c:\windows\system32\drivers\mbam.sys
2013-11-15 20:35:46    --------    d-----w-    c:\program files\Malwarebytes' Anti-Malware
2013-11-13 19:53:36    --------    d-----w-    c:\program files\Dataphile
2013-11-13 19:52:20    --------    d-----w-    c:\program files\Progress Software
2013-11-13 19:52:20    --------    d-----w-    c:\program files\common files\Progress Software
2013-11-13 19:45:10    873384    ----a-w-    c:\windows\system32\npdeployJava1.dll
2013-11-13 19:45:09    796072    ----a-w-    c:\windows\system32\deployJava1.dll
2013-11-12 23:19:56    --------    d-----w-    c:\documents and settings\aaron\local settings\application data\Lavasoft
2013-11-12 23:18:15    357432    ----a-w-    c:\windows\system32\LavasoftProxy.dll
2013-11-11 23:33:41    --------    d-----w-    c:\documents and settings\aaron\application data\LavasoftStatistics
2013-11-11 23:04:23    --------    d-----w-    c:\documents and settings\aaron\local settings\application data\adawarebp
2013-11-11 23:03:25    --------    d-----w-    c:\program files\Lavasoft
.
==================== Find3M  ====================
.
2013-10-13 07:25:38    920064    ----a-w-    c:\windows\system32\wininet.dll
2013-10-13 07:25:08    43520    ------w-    c:\windows\system32\licmgr10.dll
2013-10-13 07:25:02    1469440    ------w-    c:\windows\system32\inetcpl.cpl
2013-10-13 07:24:17    18944    ----a-w-    c:\windows\system32\corpol.dll
2013-10-13 06:57:59    385024    ------w-    c:\windows\system32\html.iec
2013-10-12 15:56:19    278528    ----a-w-    c:\windows\system32\oakley.dll
2013-10-09 16:31:19    71048    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2013-10-09 16:31:19    692616    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
2013-10-09 16:31:13    17813896    ----a-w-    c:\windows\system32\FlashPlayerInstaller.exe
2013-10-09 13:12:48    287744    ----a-w-    c:\windows\system32\gdi32.dll
2013-10-08 14:50:41    94632    ----a-w-    c:\windows\system32\WindowsAccessBridge.dll
2013-10-08 14:29:36    145408    ----a-w-    c:\windows\system32\javacpl.cpl
2013-10-07 10:59:21    603136    ----a-w-    c:\windows\system32\crypt32.dll
2013-10-05 01:14:01    7168    ----a-w-    c:\windows\system32\xpsp4res.dll
2013-09-06 17:59:07    1056    --sha-w-    c:\documents and settings\all users\application data\KGyGaAvL.sys
2013-09-05 15:27:58    113224    ----a-w-    c:\documents and settings\aaron\g2ax_customer_downloadhelper_win32_x86.exe
2013-08-29 01:31:44    1878656    ----a-w-    c:\windows\system32\win32k.sys
.
============= FINISH:  9:05:55.67 ===============
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume2
Install Date: 1/18/2008 9:34:13 AM
System Uptime: 11/19/2013 4:06:24 PM (17 hours ago)
.
Motherboard: Dell Inc. |  | 0NX907
Processor: Intel® Core2 Duo CPU     T7250  @ 2.00GHz | Microprocessor | 1994/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 146 GiB total, 75.49 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: 1394 Net Adapter
Device ID: V1394\NIC1394\1BCA31A1334FC000
Manufacturer: Microsoft
Name: 1394 Net Adapter
PNP Device ID: V1394\NIC1394\1BCA31A1334FC000
Service: NIC1394
.
Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows
Device ID: ROOT\NET\0000
Manufacturer: Cisco Systems
Name: Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows
PNP Device ID: ROOT\NET\0000
Service: vpnva
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
Act4Advisors v 3.5
Adobe AIR
Adobe Flash Player 11 Plugin
Adobe Flash Player ActiveX
Adobe Reader XI (11.0.05)
Apple Mobile Device Support
Broadcom Management Programs
CDDRV_Installer
Cisco AnyConnect Secure Mobility Client
Cisco AnyConnect Secure Mobility Client
Cisco IP Communicator
Compatibility Pack for the 2007 Office system
Conexant HDA D330 MDC V.92 Modem
CrystalReportsSetup
CutePDF Writer 3.0
Dataphile Desktop HSI
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell Support Center
Dell Touchpad
Dell Wireless WLAN Card
Digital Line Detect
DSmobile 600
DSmobileSCAN II
erLT
Foxit Reader
GoToAssist Corporate
GoToAssist Customer 1.6.0.545
High Definition Audio Driver Package - KB835221
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB2756822)
Hotfix for Windows XP (KB2779562)
Hotfix for Windows XP (KB915800-v4)
Hotfix for Windows XP (KB942288-v3)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB958655-v2)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB976002-v5)
HP Officejet 6500 E710n-z Basic Device Software
HP Officejet 6500 E710n-z Help
HP Officejet 6500 E710n-z Product Improvement Study
I.R.I.S. OCR
Intel® Graphics Media Accelerator Driver
IntelliSonic Speech Enhancement
Java 7 Update 45
Java Auto Updater
KhalInstallWrapper
Laptop Integrated Webcam Driver (1.04.01.1011)  
Live! Cam Avatar Creator
Live! Cam Avatar v1.0
Logitech SetPoint
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office File Validation Add-In
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft Software Update for Web Folders  (English) 14
Microsoft SQL Server 2008 R2
Microsoft SQL Server 2008 R2 Native Client
Microsoft SQL Server 2008 R2 RsFx Driver
Microsoft SQL Server 2008 R2 Setup (English)
Microsoft SQL Server 2008 Setup Support Files
Microsoft SQL Server Browser
Microsoft SQL Server VSS Writer
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft Works
Modem Diagnostic Tool
Mozilla Firefox 26.0 (x86 en-US)
Mozilla Maintenance Service
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6.0 Parser (KB933579)
NetWaiting
Personal Colour Viewer
Progress WebClient 10.2B
QualxServ Service Agreement
Quick FINANCIAL
QuickSet
QuickTax 2007
QuickTax 2008
QuickTax 2009
QuickTime
QVT/Term
RealPlayer
RetireWare Retirement Planning Software
Sage ACT! Pro 2011
Scan and Organize for ACT!  v5.x
SeaTools for Windows
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2861697)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2832407)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2861188)
Security Update for Microsoft Excel 2010 (KB2826033) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2687422) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2597986) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687276) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2760781) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826023) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826035) 32-Bit Edition
Security Update for Microsoft Outlook 2010 (KB2837597) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
Security Update for Microsoft Windows (KB2564958)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB2497640)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2530548)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2647516)
Security Update for Windows Internet Explorer 8 (KB2675157)
Security Update for Windows Internet Explorer 8 (KB2699988)
Security Update for Windows Internet Explorer 8 (KB2722913)
Security Update for Windows Internet Explorer 8 (KB2744842)
Security Update for Windows Internet Explorer 8 (KB2761465)
Security Update for Windows Internet Explorer 8 (KB2792100)
Security Update for Windows Internet Explorer 8 (KB2797052)
Security Update for Windows Internet Explorer 8 (KB2799329)
Security Update for Windows Internet Explorer 8 (KB2809289)
Security Update for Windows Internet Explorer 8 (KB2817183)
Security Update for Windows Internet Explorer 8 (KB2829530)
Security Update for Windows Internet Explorer 8 (KB2838727)
Security Update for Windows Internet Explorer 8 (KB2846071)
Security Update for Windows Internet Explorer 8 (KB2847204)
Security Update for Windows Internet Explorer 8 (KB2862772)
Security Update for Windows Internet Explorer 8 (KB2870699)
Security Update for Windows Internet Explorer 8 (KB2879017)
Security Update for Windows Internet Explorer 8 (KB2888505)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB2834904-v2)
Security Update for Windows Media Player (KB2834904)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB936782)
Security Update for Windows Search 4 - KB963093
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2482017)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2619339)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2621440)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2633171)
Security Update for Windows XP (KB2639417)
Security Update for Windows XP (KB2641653)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2647518)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2655992)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2660465)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2685939)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2691442)
Security Update for Windows XP (KB2695962)
Security Update for Windows XP (KB2698365)
Security Update for Windows XP (KB2705219)
Security Update for Windows XP (KB2707511)
Security Update for Windows XP (KB2709162)
Security Update for Windows XP (KB2712808)
Security Update for Windows XP (KB2718523)
Security Update for Windows XP (KB2719985)
Security Update for Windows XP (KB2723135)
Security Update for Windows XP (KB2724197)
Security Update for Windows XP (KB2727528)
Security Update for Windows XP (KB2731847)
Security Update for Windows XP (KB2753842-v2)
Security Update for Windows XP (KB2753842)
Security Update for Windows XP (KB2757638)
Security Update for Windows XP (KB2758857)
Security Update for Windows XP (KB2761226)
Security Update for Windows XP (KB2770660)
Security Update for Windows XP (KB2778344)
Security Update for Windows XP (KB2779030)
Security Update for Windows XP (KB2780091)
Security Update for Windows XP (KB2799494)
Security Update for Windows XP (KB2802968)
Security Update for Windows XP (KB2807986)
Security Update for Windows XP (KB2808735)
Security Update for Windows XP (KB2813170)
Security Update for Windows XP (KB2813345)
Security Update for Windows XP (KB2820197)
Security Update for Windows XP (KB2820917)
Security Update for Windows XP (KB2829361)
Security Update for Windows XP (KB2834886)
Security Update for Windows XP (KB2839229)
Security Update for Windows XP (KB2845187)
Security Update for Windows XP (KB2847311)
Security Update for Windows XP (KB2849470)
Security Update for Windows XP (KB2850851)
Security Update for Windows XP (KB2850869)
Security Update for Windows XP (KB2859537)
Security Update for Windows XP (KB2862152)
Security Update for Windows XP (KB2862330)
Security Update for Windows XP (KB2862335)
Security Update for Windows XP (KB2864063)
Security Update for Windows XP (KB2868038)
Security Update for Windows XP (KB2868626)
Security Update for Windows XP (KB2876217)
Security Update for Windows XP (KB2876315)
Security Update for Windows XP (KB2876331)
Security Update for Windows XP (KB2883150)
Security Update for Windows XP (KB2900986)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981349)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Sonic Activation Module
Sophos Anti-Virus
Sophos AutoUpdate
Sophos Remote Management System
SQL Server 2008 R2 Common Files
SQL Server 2008 R2 Database Engine Services
SQL Server 2008 R2 Database Engine Shared
Sql Server Customer Experience Improvement Program
TurboTax 2012
TurboTax Canada 2011
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Windows (KB971513)
Update for Microsoft Word 2010 (KB2827323) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB2447568)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2607712)
Update for Windows XP (KB2616676-v2)
Update for Windows XP (KB2641690)
Update for Windows XP (KB2661254-v2)
Update for Windows XP (KB2718704)
Update for Windows XP (KB2736233)
Update for Windows XP (KB2749655)
Update for Windows XP (KB2863058)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
VLC media player 2.1.0
WebFldrs XP
WinDirStat 1.1.2
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Imaging Component
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Player 11
Windows PowerShell 1.0
Windows Search 4.0
Windows XP Service Pack 3
WinRAR archiver
Yahoo! Detect
.
==== Event Viewer Messages From Past Week ========
.
11/20/2013 8:40:00 AM, error: Service Control Manager [7034]  - The MBAMService service terminated unexpectedly.  It has done this 1 time(s).
11/18/2013 1:07:31 PM, error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  iaStor
11/13/2013 6:20:38 AM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the Windows Presentation Foundation Font Cache 3.0.0.0 service to connect.
11/13/2013 6:20:38 AM, error: Service Control Manager [7000]  - The Windows Presentation Foundation Font Cache 3.0.0.0 service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
11/13/2013 3:17:27 AM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the Windows Search service to connect.
11/13/2013 3:17:27 AM, error: Service Control Manager [7000]  - The Windows Search service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
11/13/2013 3:17:26 AM, error: DCOM [10005]  - DCOM got error "%1053" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
11/13/2013 11:58:46 AM, error: Service Control Manager [7034]  - The Windows Installer service terminated unexpectedly.  It has done this 2 time(s).
11/13/2013 11:50:48 AM, error: Service Control Manager [7034]  - The Windows Installer service terminated unexpectedly.  It has done this 1 time(s).
11/13/2013 11:42:56 AM, error: Service Control Manager [7034]  - The LavasoftProxy service terminated unexpectedly.  It has done this 1 time(s).
11/13/2013 11:36:07 AM, error: Service Control Manager [7034]  - The Ad-Aware Service 11 service terminated unexpectedly.  It has done this 1 time(s).
.
==== End Of File ===========================

 

 

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MrCharlie

MrCharlie

Posted
Posted

OK......lets run some scans:

Please read the directions carefully so you don't end up deleting something that is good!!

If in doubt about an entry....please ask or choose Skip!!!!

Don't Delete anything unless instructed to!

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

If a suspicious object is detected, the default action will be Skip, click on Continue

Please note that TDSSKiller can be run in safe mode if needed.

Please download the latest version of TDSSKiller from HERE and save it to your Desktop.

  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.

    image000q.png

  • Put a checkmark beside loaded modules.

    2012081514h0118.png

  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.

    clip.jpg

  • Click the Start Scan button.

    19695967.jpg

  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.

    67776163.jpg

    Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

    If in doubt about an entry....please ask or choose Skip

  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.

    Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

    62117367.jpg

    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

  • A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
  • Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

Here's a summary of what to do if you would like to print it out:

If in doubt about an entry....please ask or choose Skip

Don't Delete anything unless instructed to!

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

reply1.jpg

New window that comes up.

replyer1.jpg

MrC

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MrCharlie

MrCharlie

Posted
Posted

OK...Next:

 

Please download and run ComboFix.
 
The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.
 
Please visit this webpage for download links, and instructions for running ComboFix
 
 
Please make sure you click download buttons that look like this, not "sponsored ad links":
 
bleep-crop.jpg
 
Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
 
Information on disabling your malware programs can be found Here.
 
Make sure you run ComboFix from your desktop.  
 
Give it at least 30-45 minutes to finish if needed.
 
Please include the C:\ComboFix.txt in your next reply for further review.
 

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.
 
MrC
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wha

wha

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You can close as it thanks. Worked fine until today and started again after I was fixing the Adobe pdf preview in Outlook. Re scanned and it seems ok now. Seems as thought there is something that conflicts with it I suspect it is the Adobe reader.

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MrCharlie

MrCharlie

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OK......

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

Please download OTC to your desktop. (This will clean up most of the tools and logs)

http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")

Click on the CleanUp! button and follow the prompts.

(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)

You will be asked to reboot the machine to finish the Cleanup process, choose Yes.

After the reboot all the tools we used should be gone.

Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

Note:

If you used FRST and can't delete the quarantine folder:

Download the fixlist.txt to the same folder as FRST.exe.

Run FRST.exe and click Fix only once and wait

That will delete the quarantine folder created by FRST.

The rest you can manually delete.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again. (also HERE)

Good Luck and Thanks for using the forum, MrC

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