Unknown DLL files, NAS file corruption and who knows what else

[cellophane]

This all started earlier this week when some files on the NAS would not open (Synology DS411+).  Files with issues seem to follow folder structure and file types include DWG (autocad), PDF, & MS Office.  Per a discussion with Autodesk there is only one virus they know of that affects DWG files and it requires them to be used to infect.  A lot of the files that quit working are reference files and aren't used often - mostly they are opened and not saved or are there as archive.  I ran MWB on all computers here and most came back clean.  One had a lot of PUP stuff and the other that I can't seem to fix had a bunch of everything - PUP, Trojan etc.  

 

After running MWB on the PC I rebooted and when it booted there were two error messages about DLL files not being found.  The files are: C:\Windows\unopmp.dll and C:\Windows\ilayisad.dll - neither of which turn up in a google search.  Windows then pops up a message about the PC not being protected, both auto-updates & AV.  I head to turn on MS Security Essentials and it won't start and comes back with an error code: 0x800705b4 which according to MS the solution for is to go to services and turn it on.  I dont' even see it in the services.  Auto-update is turned on in the control panel but doesn't register as being on.  I tried the uninstall / reinstall approach for MSSE but it didn't help.  At this point I tried to go back to AVG (user was having issues with it scanning on-demand and spreadsheets took forever to load).  Install it, reboot and open it up and half of it is disabled and it is permanently saying a restart is needed.  

 

At this point I'm beyond what I know how to fix short of a complete reformat & reinstall.  Several screenshots, HijackThis logs, DDS & Attach.txt and MWB logs enclosed.

 

Thanks for the help

attach.txt

dds.txt

hijackthis.log

mbam-log-2013-11-01 (16-57-35).txt

MBAM-log-2013-11-02 (13-22-11).txt

mbam-log-2013-11-02 (14-59-34).txt

[kevinf80]

Hello and

 

P2P/Piracy Warning:

 

   

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Next,

 

Download Farbar Recovery Scan Tool and save it to your desktop.

 

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
  
• Press Scan button.
  
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
  

 

Kevin..

[cellophane]

Thanks.     Logs attached.  

Addition.txt

FRST.txt

[kevinf80]

Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.

NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

 

Run FRST and press the Fix button just once and wait.

The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply

 

Next,

 

Download Junkware Removal tool from this link:

 

http://www.bleepingcomputer.com/download/junkware-removal-tool/

 

Save to your desktop.

 

• Shut down your Security Protection software now to avoid potential conflicts.
  
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator. Follow prompts as they come.
  
• The tool will open and start scanning your system. (Press any key when prompted to continue)
  
• Please be patient as this can take a while to complete depending on your system's specifications.
  
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  
• Post JRT.txt to your next message.
  

 

Next,

 

Run Malwarebytes,  Open > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware,

Make sure that everything is checked, and click Remove Selected on any found items.

 

Post the produced log

 

Next,

 

We need to run an online AV scan to ensure there are no remnants of any infection left on your system, this scan can take several hours to complete, it is very thorough and well worth running, please be patient and let it complete:

 

Run Eset Online Scanner

 

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

 

Go to Eset web page http://www.eset.com/us/online-scanner/ to run an online scan from ESET.

 

• Turn off the real time scanner of any existing antivirus program while performing the online scan
  
• click on the Run ESET Online Scanner button
  
• Tick the box next to YES, I accept the Terms of Use.
  Click Start
  
• When asked, allow the add/on to be installed
  Click Start
  
• Make sure that the option Remove found threats is unticked
  
• Click on Advanced Settings, ensure the options
  
• Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  Click Scan
  
• wait for the virus definitions to be downloaded
  
• Wait for the scan to finish
  

 

When the scan is complete

 

• If no threats were found
  
• put a checkmark in "Uninstall application on close"
  
• close program
  
• report to me that nothing was found
  

 

If threats were found

 

• click on "list of threats found"
  
• click on "export to text file" and save it as ESET SCAN and save to the desktop
  
• Click on back
  
• put a checkmark in "Uninstall application on close"
  
• click on finish
  

 

close program

 

copy and paste the report here

 

Next,

 

Download Security Check by screen317 from either of the following:

http://screen317.spywareinfoforum.org/SecurityCheck.exe or http://screen317.changelog.fr/SecurityCheck.exe

Save it to your Desktop.

Double click SecurityCheck.exe (Vista or Windows 7 users right click and select "Run as Administrator") and follow the onscreen instructions inside of the black box. Press any key when asked.

A Notepad document should open automatically called checkup.txt; please post the contents of that document.

 

Let me see those logs...

 

Kevin

 

fixlist.txt

[cellophane]

SecurityCheck didn't run based on an unsupported OS (WinXP x32), otherwise logs are attached.  

 

Any thoughts as to the issue, other than a glut of malware?

checkup.txt

ESET Scan.txt

JRT.txt

mbam-log-2013-11-04 (10-00-38).txt

[kevinf80]

Have you got log from FRST fix, should be on your Desktop named Fixlog.txt...

Next,

Download OTM from either of the following links and save to your Desktop:

http://oldtimer.geekstogo.com/OTM.exe.
http://www.itxassociates.com/OT-Tools/OTM.com
http://www.itxassociates.com/OT-Tools/OTM.exe  

Double click OTM.exe to start the tool. Vista or Windows 7 users accepy UAC alert. Be aware all processes will be stopped during run, also Desktop will disappear, this will be put back on completion.... If your security alerts to OTM either, accept the alert or turn off security until OTM completes...

• Copy the text from the code box belowbelow to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy). Ensure to start with and include the colon before Files :Filles
  
  

  :Filesipconfig /flushdns /cC:\Documents and Settings\Chris\Local Settings\Temp\CDBurnerXP-updatesC:\Documents and Settings\Chris\Local Settings\Temp\is-OFRT1.tmp    C:\WINDOWS\Installer\{8CDF7AB0-B300-A264-D0A1-AB38B0593100}\syshost.exe    :Commands[EmptyTemp]

• Return to OTMoveIt3, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.
• Click the red button.
• Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
• Close OTM
  

Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

If the machine reboots, the Results log can be found here:

c:\_OTMoveIt\MovedFiles\mmddyyyy_hhmmss.log

Where mmddyyyy_hhmmss is the date of the tool run.

Next,

Adobe Reader is outdated...
Visit http://get.adobe.com/uk/reader/otherversions/ and download the latest version of Acrobat Reader

Step 1 - Select your Operating System.
Step 2 - Select your Langauge.
Step 3 - Select latest version.

Untick the option for any security scanner or toolbar if offered.

Download and install.

Having the latest updates ensures there are no security vulnerabilities in your system.

Next,

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

Go to http://java.com/en/ and click on "Do I have Java"
It will check your current version and then offer to update to the latest version
Watch for and make sure you untick the box next to whatever free program they prompt you to install during the installation, unless you want it.

***Note: Check in Programs and Features (or Add/Remove Programs if you are an XP user) to make certain there are no old versions of Java still installed, if so - remove them.

Java 2 Runtime Environment, SE v1.4.2 (Version: 1.4.2)
Java 6 Update 13 (Version: 6.0.130)                          <<<--- Make sure those two are removed

Let me know if you have any remaining issues or concerns...

Kevin.

[cellophane]

Sorry about the fixlog, it's attached now along with the OTM log.  I'm updating adobe & java currently.

11042013_165723.log

Fixlog.txt

[kevinf80]

Let me know how your system is responding when updates are done, also if any remaining issues or concerns...

[cellophane]

That seems to have taken care of most of the issues.  However - AVG is still showing up with issues similar to the image in the original post and Windows Update is still not syncing up between the actual system setting and the security center.  The second one is less of an issue as long as it's updating but it's annoying .  

 

Thanks for the help so far 

[kevinf80]

Download Farbar Service Scanner from here: http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/ and run it on the computer with the issue.

Make sure the following options are checked:

 

• 
  

Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update
Windows Defender

 

• 
  

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

[cellophane]

Sorry for the delay.  FSS log attached.  

FSS.txt

[kevinf80]

Download Services Repair tool, available here - http://kb.eset.com/library/ESET/KB%20Team%20Only/Malware/ServicesRepair.exe and Save it to your Desktop. Right click on it and select Run As Administrator, follow the prompts. It should reboot when it finishes. If not reboot it yourself.

 

Next,

 

Rerun FSS and post a fresh log....

[cellophane]

second log attached.  According to security center it's still a mess 

FSS_second scan.txt

[kevinf80]

Select the Windows Key and R key together, that should open the Run box, in run type or copy paste services.msc tap enter. The services window should open.

 

Scroll to Background intelligent transfer service (BITS) Right click on that service, select "Properties" In the new window change the "Start up type" from "Demand" to "Automatic" > select apply, then ok. Close out the services windows, reboot.

 

Check to see if issue is resolved, also post fresh FSS log

[cellophane]

Sorry about the delay.  I'm not finding a BITS in the services.  The PC is Win XP x32.  

[kevinf80]

It definitely shows up int he FSS log;

 

 

BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS: "C:\WINDOWS\system32\qmgr.dll".

 

It will be called Background intelligent transfer service in the service list

[cellophane]

It's not there and as a double check in the services list I had someone else look at it at the same time I did to make sure I didn't just overlook it.

[kevinf80]

Can you run FSS scan one more time please, it is very unusual not to see BITS on an XP system

[cellophane]

New log attached.  I also attached a list of all services on the machine, exported from the services manager if it helps at all.

FSS_updated.txt

Services List.txt

[kevinf80]

I want you to run ERUNT to back up the registry, when complete run the bits reg key....

 

 

• Download ERUNT
  (ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)
• Install ERUNT by following the prompts
  (use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)
• Start ERUNT
  (either by double clicking on the desktop icon or choosing to start the program at the end of the setup)
• Choose a location for the backup
  (the default location is C:\WINDOWS\ERDNT which is acceptable).
• Make sure that at least the first two check boxes are ticked
• Press OK
• Press YES to create the folder.

Registry Modifications
 

 

 

Next,

 

I`ve attached BITS.zip to this reply, download and unzip to your Desktop. Double click BITS.reg to merge the key with the registry. Agree any alerts. Reboot your PC, run FSS on more time and post the new log...

 

Kevin

BITS.zip

[cellophane]

Still no BITS 

FSS_updated after BITS.txt

Services List-updated.txt

[kevinf80]

This is a strange one for sure, run the following:

 

Delete any versions of Combofix that you may have on your Desktop, download a fresh copy from the following link :-

 

http://download.bleepingcomputer.com/sUBs/ComboFix.exe

 

• Ensure that Combofix is saved directly to the Desktop <--- Very important
   
  
• Disable all security programs as they will have a negative effect on Combofix, instructions available here  http://www.bleepingcomputer.com/forums/topic114351.html if required. Be aware the list may not have all programs listed, if you need more help please ask.
   
  
• Close any open browsers and any other programs you might have running
   
  
• Double click the icon to run the tool (Vista or Windows 7 users right click and select "Run as Administrator)
   
  
• Instructions for running Combofix available here http://www.bleepingcomputer.com/combofix/how-to-use-combofix if required.
   
  
• If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
   
  
• When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review
  

 

****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

 

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.

Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell us when you reply. Read here  http://thespykiller.co.uk/index.php?page=20 why  disabling autoruns is recommended.

 

*EXTRA NOTES*

• 
  

    If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
    If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
    If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

 

Post the log in next reply please...

 

Kevin

[cellophane]

ComboFix log attached.  

 

It also disabled the NIC on the machine, I've rebooted per the instructions on the ComboFix page and would repair it but it doesn't show up in the network connections.  The NIC shows up in the device manager with a yellow exclamation point, I tried disabling and re-enabling but it didn't do anything.

ComboFix.txt

[kevinf80]

Can you run FSS and post fresh log

[cellophane]

Sure thing.

FSS_combofix.txt