Playtopus update.dll error

sarahmg · September 25, 2013

I continually get a windows error every hour or so saying that there is an error due to a missing .dll for the updater for the program 'Playtopus'. I'm not super computer-savvy, but I've done extensive forum research and gotten rid of (as far as I can tell) most of the program - it's just this popup, and the fact that the program still shows up in my Programs list if I were to try and uninstall it from Windows using the Control Panel (which never works because I guess I've deleted the uninstall.exe).

There is a similar resolved/closed thread on the malwarebytes forum, and I have run both JRT and OTL with no success. Can you help me? This is driving me CRAZY!

sarahmg · September 25, 2013

(For reference, here's the forum post I refer to: http://forums.malwarebytes.org/index.php?showtopic=122457)

AdvancedSetup · September 25, 2013

Hello and :welcome:

If you've not already done so please start here and post back the 2 log files DDS.txt and Attach.txt

P2P/Piracy Warning:

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.

Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
If the log is too large then you can use attachments by clicking on the More Reply Options button.
Please enable your system to show hidden files: How to see hidden files in Windows
Make sure you're subscribed to this topic:
- Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive
Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you.
The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone.
Perform everything in the correct order. Sometimes one step requires the previous one.
If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue.
You can check here if you're not sure if your computer is 32-bit or 64-bit
Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners.
When we are done, I'll give you instructions on how to cleanup all the tools and logs
Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.
Your topic will be closed if you haven't replied within 3 days
(If I have not responded within 24 hours, please send me a Private Message as a reminder)

STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.

Link 1
Link 2

On Windows XP double-click on the Rkill desktop icon to run the tool.
On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
If not, delete the file, then download and use the one provided in Link 2.
If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer, you will need to run the application again.

STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

Please download ERUNT from one of the following links: Link1 | Link2 | Link3
ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
Double click on erunt-setup.exe to Install ERUNT by following the prompts.
NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
Choose a location for the backup.
- Note: the default location is C:\Windows\ERDNT which is acceptable.
Make sure that at least the first two check boxes are selected.
Click on OK
Then click on YES to create the folder.
Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

STEP 02
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

RogueKiller 32-bit | RogueKiller 64-bit
Quit all running programs.
For Windows XP, double-click to start.
For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
Read and accept the EULA (End User Licene Agreement)
Click Scan to scan the system.
When the scan completes Close the program > Don't Fix anything!
Don't run any other options, they're not all bad!!
Post back the report which should be located on your desktop.

sarahmg · September 25, 2013

All right, DDS.txt followed by Attach.txt:

DDS (Ver_2012-11-20.01) - NTFS_AMD64

Internet Explorer: 10.0.9200.16686

Run by Sarah at 11:56:04 on 2013-09-25

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.2.1033.18.7659.4823 [GMT -4:00]

.

AV: Kaspersky PURE 3.0 *Enabled/Updated* {C3113FBF-4BCB-4461-D78D-6EDFEC9593E5}

SP: Kaspersky PURE 3.0 *Enabled/Updated* {7870DE5B-6DF1-4BEF-ED3D-55AD9712D958}

SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

FW: Kaspersky PURE 3.0 *Enabled* {FB2ABE9A-01A4-4539-FCD2-C7EA1246D49E}

.

============== Running Processes ===============

.

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\system32\atiesrxx.exe

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\WLANExt.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\atieclxx.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Windows\system32\taskhost.exe

C:\Windows\system32\Dwm.exe

C:\Program Files (x86)\Autodesk\Content Service\Connect.Service.ContentService.exe

C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\avp.exe

C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe

C:\Windows\Explorer.EXE

C:\Program Files (x86)\Common Files\InfoWatch\CryptoStorage\ProtectedObjectsSrv.exe

C:\Program Files (x86)\Launch Manager\dsiwmis.exe

C:\Program Files\Gateway\Gateway Power Management\ePowerSvc.exe

C:\Program Files (x86)\Launch Manager\LMworker.exe

C:\Program Files (x86)\Gateway\Registration\GREGsvc.exe

C:\Program Files (x86)\Launch Manager\LMutilps32.exe

C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe

C:\Program Files (x86)\McNeelUpdate\5.0\McNeelUpdateService.exe

C:\Program Files\Rhinoceros 5.0 WIP (64-bit)\System\RhinoVersionCheckSvc64.exe

C:\Program Files\Autodesk\3ds Max 2012\mentalimages\satellite\raysat_3dsmax2012_64server.exe

C:\PROGRA~2\PHAROS~1\Core\CTskMstr.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Windows\System32\rundll32.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Windows\system32\SearchIndexer.exe

C:\Program Files\Elantech\ETDCtrl.exe

C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe

C:\Program Files\Gateway\Gateway Power Management\ePowerTray.exe

C:\Program Files\Microsoft IntelliPoint\ipoint.exe

C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe

C:\Users\Sarah\AppData\Local\Akamai\netsession_win.exe

C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe

C:\Users\Sarah\AppData\Local\Akamai\netsession_win.exe

C:\Users\Sarah\AppData\Roaming\Dropbox\bin\Dropbox.exe

C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE

C:\Program Files (x86)\Launch Manager\LManager.exe

C:\Program Files (x86)\Launch Manager\MMDx64Fx.exe

C:\Windows\system32\wbem\unsecapp.exe

C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe

C:\Program Files (x86)\CyberLink\Shared files\brs.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files\Elantech\ETDCtrlHelper.exe

C:\Program Files (x86)\USBAntivirus\USBAntivirus.exe

C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe

C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\avp.exe

C:\Program Files (x86)\Common Files\Autodesk Shared\Autodesk Download Manager\DLMSession.exe

C:\Program Files\Gateway\Gateway Power Management\ePowerEvent.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Windows\system32\taskeng.exe

C:\Program Files (x86)\CyberLink\MediaEspresso\DeviceDetector\DeviceDetector.exe

C:\Windows\SysWOW64\RunDll32.exe

C:\Users\Sarah\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Nero\Update\NASvc.exe

C:\Windows\System32\svchost.exe -k secsvcs

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Users\Sarah\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Sarah\AppData\Local\Google\Google Talk Plugin\googletalkplugin.exe

C:\Program Files (x86)\Origin\Origin.exe

C:\Windows\system32\svchost.exe -k SDRSVC

C:\Users\Sarah\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe

C:\Users\Sarah\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Windows\system32\taskeng.exe

C:\Windows\SysWOW64\rundll32.exe

C:\Windows\System32\WUDFHost.exe

C:\Users\Sarah\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

uProxyOverride = <local>

mWinlogon: Userinit = userinit.exe,

BHO: Kaspersky Passsword Manager Toolbar: {215BA832-75A3-426E-A4FC-7C5B58CE6A10} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\Kaspersky Password Manager\spIEBho.dll

BHO: DivX Plus Web Player HTML5 <video>: {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll

BHO: Content Blocker Plugin: {5564CC73-EFA7-4CBF-918A-5CF7FBBFFF4F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\IEExt\ContentBlocker\ie_content_blocker_plugin.dll

BHO: Virtual Keyboard Plugin: {73455575-E40C-433C-9784-C78DC7761455} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll

BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Safe Money Plugin: {9E6D0D23-3D72-4A94-AE1F-2D167624E3D9} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\IEExt\OnlineBanking\online_banking_bho.dll

BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL

BHO: URL Advisor Plugin: {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\IEExt\UrlAdvisor\klwtbbho.dll

TB: Kaspersky Passsword Manager Toolbar: {215BA832-75A3-426E-A4FC-7C5B58CE6A10} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\Kaspersky Password Manager\spIEBho.dll

uRun: [Google Update] "C:\Users\Sarah\AppData\Local\Google\Update\GoogleUpdate.exe" /c

uRun: [AdobeBridge] <no file>

mRun: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe

mRun: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun

mRun: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"

mRun: [bDRegion] C:\Program Files (x86)\Cyberlink\Shared files\brs.exe

mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

mRun: [AdobeCS5.5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5.5ServiceManager\CS5.5ServiceManager.exe" -launchedbylogin

mRun: [switchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [uSBAntivirus.exe] C:\Program Files (x86)\USBAntivirus\USBAntivirus.exe -Hide

mRun: [DivXUpdate] "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW

mRun: [AVP] "C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\avp.exe"

mRun: [ADSK DLMSession] C:\Program Files (x86)\Common Files\Autodesk Shared\Autodesk Download Manager\DLMSession.exe

StartupFolder: C:\Users\Sarah\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Sarah\AppData\Roaming\Dropbox\bin\Dropbox.exe

StartupFolder: C:\Users\Sarah\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE

StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\BLUETO~1.LNK - C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe

uPolicies-Explorer: NoDriveTypeAutoRun = dword:255

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-Explorer: NoActiveDesktopChanges = dword:1

mPolicies-System: ConsentPromptBehaviorAdmin = dword:5

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

IE: Add to Anti-Banner - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\ie_banner_deny.htm

IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~4\Office14\EXCEL.EXE/3000

IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~4\Office14\ONBttnIE.dll/105

IE: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm

IE: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

IE: {0C4CC089-D306-440D-9772-464E226F6539} - {0BA14598-4178-4CE5-B1F1-B5C6408A3F2E} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

IE: {CCF151D8-D089-449F-A5A4-D9909053F20F} - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\IEExt\UrlAdvisor\klwtbbho.dll

TCP: NameServer = 192.168.2.1

TCP: Interfaces\{F33C08B9-4EB5-4CF7-80A9-1D4347860A87} : DHCPNameServer = 192.168.2.1

TCP: Interfaces\{F33C08B9-4EB5-4CF7-80A9-1D4347860A87}\7494C4D4F42554 : DHCPNameServer = 192.168.0.1

Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

SSODL: WebCheck - <orphaned>

x64-BHO: Content Blocker Plugin: {5564CC73-EFA7-4CBF-918A-5CF7FBBFFF4F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\x64\IEExt\ContentBlocker\ie_content_blocker_plugin.dll

x64-BHO: Virtual Keyboard Plugin: {73455575-E40C-433C-9784-C78DC7761455} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\x64\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll

x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

x64-BHO: Safe Money Plugin: {9E6D0D23-3D72-4A94-AE1F-2D167624E3D9} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\x64\IEExt\OnlineBanking\online_banking_bho.dll

x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL

x64-BHO: URL Advisor Plugin: {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\x64\IEExt\UrlAdvisor\klwtbbho.dll

x64-Run: [ETDCtrl] C:\Program Files (x86)\Elantech\ETDCtrl.exe

x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s

x64-Run: [Power Management] C:\Program Files\Gateway\Gateway Power Management\ePowerTray.exe

x64-Run: [intelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"

x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"

x64-Run: [Logitech Download Assistant] C:\Windows\System32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch

x64-IE: {0C4CC089-D306-440D-9772-464E226F6539} - {0BA14598-4178-4CE5-B1F1-B5C6408A3F2E} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\x64\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll

x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll

x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

x64-IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

x64-IE: {CCF151D8-D089-449F-A5A4-D9909053F20F} - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\x64\IEExt\UrlAdvisor\klwtbbho.dll

x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL

x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>

x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>

x64-SSODL: WebCheck - <orphaned>

.

============= SERVICES / DRIVERS ===============

.

R0 CSCrySec;InfoWatch Encrypt Sector Library driver;C:\Windows\System32\drivers\CSCrySec.sys [2013-7-2 84536]

R1 CSVirtualDiskDrv;InfoWatch Virtual Disk driver;C:\Windows\System32\drivers\CSVirtualDiskDrv.sys [2013-7-2 66616]

R1 KLIM6;Kaspersky Anti-Virus NDIS 6 Filter;C:\Windows\System32\drivers\klim6.sys [2009-9-14 29488]

R1 kltdi;kltdi;C:\Windows\System32\drivers\kltdi.sys [2012-10-18 54368]

R1 kneps;kneps;C:\Windows\System32\drivers\kneps.sys [2012-8-13 178448]

R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-6-16 204288]

R2 Autodesk Content Service;Autodesk Content Service;C:\Program Files (x86)\Autodesk\Content Service\Connect.Service.ContentService.exe [2011-2-2 18656]

R2 avp;Kaspersky Anti-Virus Service;C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\avp.exe -r --> C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\avp.exe -r [?]

R2 CSObjectsSrv;CryptoStorage control service;C:\Program Files (x86)\Common Files\InfoWatch\CryptoStorage\ProtectedObjectsSrv.exe [2012-12-21 819040]

R2 DsiWMIService;Dritek WMI Service;C:\Program Files (x86)\Launch Manager\dsiwmis.exe [2011-6-21 352848]

R2 ePowerSvc;Acer ePower Service;C:\Program Files\Gateway\Gateway Power Management\ePowerSvc.exe [2011-7-7 872552]

R2 GREGService;GREGService;C:\Program Files (x86)\Gateway\Registration\GREGsvc.exe [2011-1-17 29696]

R2 Live Updater Service;Live Updater Service;C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe [2012-7-13 255376]

R2 McNeelUpdate;McNeel Update Service 5.0;C:\Program Files (x86)\McNeelUpdate\5.0\McNeelUpdateService.exe [2011-10-20 56008]

R2 McNeelUpdates64;McNeel Update (64-bit);C:\Program Files\Rhinoceros 5.0 WIP (64-bit)\System\RhinoVersionCheckSvc64.exe [2011-10-20 96256]

R2 mi-raysat_3dsmax2012_64;mental ray 3.9 Satellite for Autodesk 3ds Max 2012 64-bit - English 64-bit;C:\Program Files\Autodesk\3ds Max 2012\mentalimages\satellite\raysat_3dsmax2012_64server.exe [2011-2-22 86016]

R2 NAUpdate;Nero Update;C:\Program Files (x86)\Nero\Update\NASvc.exe [2010-5-4 503080]

R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2011-6-16 114704]

R3 ETD;ELAN PS/2 Port Input Device;C:\Windows\System32\drivers\ETD.sys [2011-6-21 142632]

R3 klkbdflt;Kaspersky Lab KLKBDFLT;C:\Windows\System32\drivers\klkbdflt.sys [2012-9-3 29016]

R3 klmouflt;Kaspersky Lab KLMOUFLT;C:\Windows\System32\drivers\klmouflt.sys [2012-9-3 29528]

R3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\Windows\System32\drivers\L1C62x64.sys [2011-6-21 77424]

R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2011-7-7 47232]

S2 CLKMSVC10_38F51D56;CyberLink Product - 2011/07/07 05:33:35;C:\Program Files (x86)\CyberLink\PowerDVD10\NavFilter\kmsvc.exe [2011-4-27 245744]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-6-21 162408]

S3 BTWAMPFL;BTWAMPFL;C:\Windows\System32\drivers\btwampfl.sys [2011-7-7 349736]

S3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\System32\drivers\btwl2cap.sys [2011-7-7 39464]

S3 FLEXnet Licensing Service 64;FLEXnet Licensing Service 64;C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe [2011-10-16 1432400]

S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2011-6-21 250984]

S3 RTL8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;C:\Windows\System32\drivers\rtl8192Ce.sys [2011-6-21 1142376]

S3 SwitchBoard;SwitchBoard;C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-2-19 517096]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]

S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]

S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2011-5-10 51712]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-7-28 1255736]

S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]

.

=============== File Associations ===============

.

FileExt: .scr: AutoCADScriptFile=C:\Windows\System32\notepad.exe "%1"

.

=============== Created Last 30 ================

.

2013-09-25 01:21:34 -------- d-----w- C:\_OTL

2013-09-24 06:33:53 9694160 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{21E6DA33-0E13-4083-A567-42D9F0F54F47}\mpengine.dll

.

==================== Find3M ====================

.

2013-09-20 04:31:30 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2013-09-20 04:31:30 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe

2013-08-10 05:22:18 2241024 ----a-w- C:\Windows\System32\wininet.dll

2013-08-10 05:20:59 3959296 ----a-w- C:\Windows\System32\jscript9.dll

2013-08-10 05:20:55 67072 ----a-w- C:\Windows\System32\iesetup.dll

2013-08-10 05:20:55 136704 ----a-w- C:\Windows\System32\iesysprep.dll

2013-08-10 03:59:10 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll

2013-08-10 03:58:09 2876928 ----a-w- C:\Windows\SysWow64\jscript9.dll

2013-08-10 03:58:06 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll

2013-08-10 03:58:06 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll

2013-08-10 03:17:38 2706432 ----a-w- C:\Windows\System32\mshtml.tlb

2013-08-10 03:07:50 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb

2013-08-10 02:27:59 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe

2013-08-10 02:17:19 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe

2013-08-08 01:20:43 3155456 ----a-w- C:\Windows\System32\win32k.sys

2013-08-07 08:22:02 278800 ------w- C:\Windows\System32\MpSigStub.exe

2013-08-05 02:25:45 155584 ----a-w- C:\Windows\System32\drivers\ataport.sys

2013-08-02 02:23:53 5550528 ----a-w- C:\Windows\System32\ntoskrnl.exe

2013-08-02 02:15:44 1732032 ----a-w- C:\Windows\System32\ntdll.dll

2013-08-02 02:15:03 362496 ----a-w- C:\Windows\System32\wow64win.dll

2013-08-02 02:15:03 243712 ----a-w- C:\Windows\System32\wow64.dll

2013-08-02 02:15:03 13312 ----a-w- C:\Windows\System32\wow64cpu.dll

2013-08-02 02:14:57 215040 ----a-w- C:\Windows\System32\winsrv.dll

2013-08-02 02:14:11 16384 ----a-w- C:\Windows\System32\ntvdm64.dll

2013-08-02 02:13:34 424448 ----a-w- C:\Windows\System32\KernelBase.dll

2013-08-02 01:59:30 3968960 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe

2013-08-02 01:59:30 3913664 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe

2013-08-02 01:51:23 1292192 ----a-w- C:\Windows\SysWow64\ntdll.dll

2013-08-02 01:50:42 5120 ----a-w- C:\Windows\SysWow64\wow32.dll

2013-08-02 01:50:42 274944 ----a-w- C:\Windows\SysWow64\KernelBase.dll

2013-08-02 01:09:17 338432 ----a-w- C:\Windows\System32\conhost.exe

2013-08-02 00:59:09 112640 ----a-w- C:\Windows\System32\smss.exe

2013-08-02 00:45:37 25600 ----a-w- C:\Windows\SysWow64\setup16.exe

2013-08-02 00:45:36 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll

2013-08-02 00:45:35 7680 ----a-w- C:\Windows\SysWow64\instnm.exe

2013-08-02 00:45:34 2048 ----a-w- C:\Windows\SysWow64\user.exe

2013-08-02 00:43:05 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll

2013-08-02 00:43:05 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll

2013-08-02 00:43:05 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll

2013-08-02 00:43:05 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll

2013-07-25 09:25:54 1888768 ----a-w- C:\Windows\System32\WMVDECOD.DLL

2013-07-25 08:57:27 1620992 ----a-w- C:\Windows\SysWow64\WMVDECOD.DLL

2013-07-20 01:09:53 54368 ----a-w- C:\Windows\System32\drivers\kltdi.sys

2013-07-20 01:09:53 178448 ----a-w- C:\Windows\System32\drivers\kneps.sys

2013-07-20 01:09:52 90208 ----a-w- C:\Windows\System32\drivers\klflt.sys

2013-07-19 01:58:42 2048 ----a-w- C:\Windows\System32\tzres.dll

2013-07-19 01:41:01 2048 ----a-w- C:\Windows\SysWow64\tzres.dll

2013-07-09 05:52:52 224256 ----a-w- C:\Windows\System32\wintrust.dll

2013-07-09 05:51:16 1217024 ----a-w- C:\Windows\System32\rpcrt4.dll

2013-07-09 05:46:20 184320 ----a-w- C:\Windows\System32\cryptsvc.dll

2013-07-09 05:46:20 1472512 ----a-w- C:\Windows\System32\crypt32.dll

2013-07-09 05:46:20 139776 ----a-w- C:\Windows\System32\cryptnet.dll

2013-07-09 04:52:33 663552 ----a-w- C:\Windows\SysWow64\rpcrt4.dll

2013-07-09 04:52:10 175104 ----a-w- C:\Windows\SysWow64\wintrust.dll

2013-07-09 04:46:31 140288 ----a-w- C:\Windows\SysWow64\cryptsvc.dll

2013-07-09 04:46:31 1166848 ----a-w- C:\Windows\SysWow64\crypt32.dll

2013-07-09 04:46:31 103936 ----a-w- C:\Windows\SysWow64\cryptnet.dll

2013-07-06 06:03:53 1910208 ----a-w- C:\Windows\System32\drivers\tcpip.sys

.

============= FINISH: 11:57:23.57 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume2

Install Date: 29/07/2011 1:30:27 AM

System Uptime: 25/09/2013 7:24:23 AM (4 hours ago)

.

Motherboard: Gateway | | SJV70-SB

Processor: AMD A8-3500M APU with Radeon HD Graphics | Socket FS1 | 1500/100mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 683 GiB total, 80.897 GiB free.

D: is CDROM ()

E: is Removable

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP306: 10/09/2013 5:09:57 PM - Scheduled Checkpoint

RP307: 11/09/2013 3:37:59 AM - Windows Update

RP308: 12/09/2013 9:48:21 AM - Windows Update

RP309: 17/09/2013 10:36:01 AM - Windows Update

RP310: 24/09/2013 2:33:20 AM - Windows Update

.

==== Installed Programs ======================

.

Acrobat.com

Adobe AIR

Adobe Community Help

Adobe Content Viewer

Adobe Download Assistant

Adobe Flash Player 11 ActiveX

Adobe Illustrator CS5.1

Adobe InDesign CS5

Adobe InDesign CS5.5

Adobe Photoshop CS5.1

Adobe Reader X (10.1.8)

Age of Empires® III: Complete Collection

Akamai NetSession Interface

AlternativA

AMD APP SDK Runtime

AMD System Monitor

AMD VISION Engine Control Center

Antichamber

Apple Application Support

Apple Software Update

Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver

AutoCAD 2012 - English

AutoCAD 2012 Language Pack - English

Autodesk 3ds Max 2012 64-bit - English

Autodesk Backburner 2012.0.0

Autodesk Content Service

Autodesk Download Manager

Autodesk FBX Plug-in 2011.1 - 3ds Max 2011

Autodesk FBX Plug-in 2011.1 - 3ds Max 2011 64-bit

Autodesk FBX Plug-in 2012.0 - 3ds Max 2012 64-bit

Autodesk Inventor Fusion 2012

Autodesk Inventor Fusion 2012 Language Pack

Autodesk Inventor Fusion plug-in for AutoCAD 2012

Autodesk Inventor Fusion plug-in language pack for AutoCAD 2012

Autodesk Material Library 2011

Autodesk Material Library 2011 Base Image library

Autodesk Material Library 2011 Medium Image library

Autodesk Material Library 2012

Autodesk Material Library 2013

Autodesk Material Library Base Resolution Image Library 2012

Autodesk Material Library Base Resolution Image Library 2013

Autodesk Material Library Low Resolution Image Library 2013

Autodesk Material Library Medium Resolution Image Library 2012

Autodesk Material Library Medium Resolution Image Library 2013

Autodesk Revit 2013

BitTorrent

Catalyst Control Center - Branding

Catalyst Control Center Graphics Previews Common

Catalyst Control Center InstallProxy

Catalyst Control Center Localization All

ccc-utility64

CCC Help Chinese Standard

CCC Help Chinese Traditional

CCC Help Czech

CCC Help Danish

CCC Help Dutch

CCC Help English

CCC Help Finnish

CCC Help French

CCC Help German

CCC Help Greek

CCC Help Hungarian

CCC Help Italian

CCC Help Japanese

CCC Help Korean

CCC Help Norwegian

CCC Help Polish

CCC Help Portuguese

CCC Help Russian

CCC Help Spanish

CCC Help Swedish

CCC Help Thai

CCC Help Turkish

Composite 2011

Composite 2011 (64-bit)

Composite 2012 64-bit

CyberLink MediaEspresso

CyberLink PowerDVD 10

D3DX10

Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition

DIVA for Rhino

DivX Setup

Dropbox

ETDWare PS/2-X64 8.0.6.3_WHQL

Facebook Video Calling 1.2.0.287

FARO LS 1.1.408.2

FARO LS 4.8.2.25521

ffdshow [rev 497] [2006-11-04]

Galactic Civilizations I: Ultimate Edition

Galactic Civilizations II: Ultimate Edition

Galerie de photos

Gateway Power Management

Gateway Recovery Management

Gateway Registration

Gateway ScreenSaver

Gateway Updater

Google Chrome

Google SketchUp 8

Google Talk Plugin

Google Update Helper

Grasshopper

Grasshopper for Rhino 5

Identity Card

IrfanView (remove only)

iTunes

Junk Mail filter update

jZip

Kairo

Kaspersky PURE 3.0

Launch Manager

LIMBO

Machinarium

Miasmata

Microsoft .NET Framework 4 Client Profile

Microsoft .NET Framework 4 Extended

Microsoft Application Error Reporting

Microsoft IntelliPoint 8.2

Microsoft Office 2010 Service Pack 1 (SP1)

Microsoft Office Access MUI (English) 2010

Microsoft Office Access Setup Metadata MUI (English) 2010

Microsoft Office Excel MUI (English) 2010

Microsoft Office File Validation Add-In

Microsoft Office Home and Student 2010

Microsoft Office Office 64-bit Components 2010

Microsoft Office OneNote MUI (English) 2010

Microsoft Office Outlook MUI (English) 2010

Microsoft Office PowerPoint MUI (English) 2010

Microsoft Office Proof (English) 2010

Microsoft Office Proof (French) 2010

Microsoft Office Proof (Spanish) 2010

Microsoft Office Proofing (English) 2010

Microsoft Office Publisher MUI (English) 2010

Microsoft Office Shared 64-bit MUI (English) 2010

Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010

Microsoft Office Shared MUI (English) 2010

Microsoft Office Shared Setup Metadata MUI (English) 2010

Microsoft Office Single Image 2010

Microsoft Office Word MUI (English) 2010

Microsoft Silverlight

Microsoft SkyDrive

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2005 Redistributable (x64)

Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2008 x64 ATL Runtime 9.0.30729

Microsoft Visual C++ 2008 x64 CRT Runtime 9.0.30729

Microsoft Visual C++ 2008 x64 MFC Runtime 9.0.30729

Microsoft Visual C++ 2008 x64 OpenMP Runtime 9.0.30729

Microsoft Visual C++ 2008 x86 ATL Runtime 9.0.30729

Microsoft Visual C++ 2008 x86 CRT Runtime 9.0.30729

Microsoft Visual C++ 2008 x86 MFC Runtime 9.0.30729

Microsoft Visual C++ 2008 x86 OpenMP Runtime 9.0.30729

Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219

Microsoft Visual C++ 8.0 Support DLLs

Microsoft WSE 3.0 Runtime

Microsoft_VC80_ATL_x86

Microsoft_VC80_ATL_x86_x64

Microsoft_VC80_CRT_x86

Microsoft_VC80_CRT_x86_x64

Microsoft_VC80_MFC_x86

Microsoft_VC80_MFC_x86_x64

Microsoft_VC80_MFCLOC_x86

Microsoft_VC80_MFCLOC_x86_x64

Microsoft_VC90_ATL_x86

Microsoft_VC90_ATL_x86_x64

Microsoft_VC90_CRT_x86

Microsoft_VC90_CRT_x86_x64

Microsoft_VC90_MFC_x86

Microsoft_VC90_MFC_x86_x64

Microsoft_VC90_MFCLOC_x86

Microsoft_VC90_MFCLOC_x86_x64

Movie Maker

MSVCRT

MSVCRT_amd64

MSVCRT110

MSVCRT110_amd64

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

My Game Long Name

Myst Masterpiece

Nancy Drew: Curse of Blackmoor Manor

Nero Control Center 10

Nero ControlCenter 10 Help (CHM)

Nero Core Components 10

Nero DiscSpeed 10

Nero DiscSpeed 10 Help (CHM)

Nero Express 10

Nero Express 10 Help (CHM)

Nero Multimedia Suite 10 Essentials

Nero StartSmart 10

Nero StartSmart 10 Help (CHM)

Nero Update

NVIDIA PhysX

Origin

Pando Media Booster

PDF Settings CS5

Pharos

Photo Common

Photo Gallery

Pinnacle Video Driver

Playtopus

Portal

Portal 2

Python 2.7.2

QuickTime

Realtek High Definition Audio Driver

Realtek USB 2.0 Card Reader

Revit 2013

Revit 2013 Language Pack - English

Rhino RDK

Rhinoceros 4.0 SR9

Rhinoceros 5.0 WIP (64-bit)

RPS CRT

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)

Security Update for Microsoft .NET Framework 4 Extended (KB2416472)

Security Update for Microsoft .NET Framework 4 Extended (KB2487367)

Security Update for Microsoft .NET Framework 4 Extended (KB2656351)

Security Update for Microsoft .NET Framework 4 Extended (KB2736428)

Security Update for Microsoft .NET Framework 4 Extended (KB2742595)

Security Update for Microsoft Excel 2010 (KB2760597) 32-Bit Edition

Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2687276) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition

Security Update for Microsoft Outlook 2010 (KB2794707) 32-Bit Edition

Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition

Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition

Security Update for Microsoft Word 2010 (KB2760769) 32-Bit Edition

Skype™ 6.6

Steam

The Longest Journey

The Sims Medieval

The Sims Medieval Pirates and Nobles

The Sims™ 3

The Sims™ 3 Ambitions

The Sims™ 3 Create a Pattern Tool

The Sims™ 3 Create a World Tool - Beta

The Sims™ 3 Late Night

The Sims™ 3 Pets Create A Pet Demo

The Sims™ 3 World Adventures

TmNationsForever

Trine

Trine 2

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2473228)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft .NET Framework 4 Client Profile (KB2836939)

Update for Microsoft .NET Framework 4 Extended (KB2468871)

Update for Microsoft .NET Framework 4 Extended (KB2533523)

Update for Microsoft .NET Framework 4 Extended (KB2600217)

Update for Microsoft .NET Framework 4 Extended (KB2836939)

Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition

Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553065)

Update for Microsoft Office 2010 (KB2553157) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition

Update for Microsoft Office 2010 (KB2566458)

Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition

Update for Microsoft Office 2010 (KB2589370) 32-Bit Edition

Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition

Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition

Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition

Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition

Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition

Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition

Update for Microsoft Office 2010 (KB2760758) 32-Bit Edition

Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition

Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition

Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition

Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition

Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition

Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition

Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition

USB Drive Antivirus 3.01

V-Ray for 3dsmax 2012 for x64

V-Ray for Rhinoceros

VC80CRTRedist - 8.0.50727.6195

Video Web Camera

Visual C++ 2008 - x64 (KB958357) - v9.0.30729.177

Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177

VLC media player 2.0.5

Welcome Center

WIDCOMM Bluetooth Software

Windows Live

Windows Live Communications Platform

Windows Live Essentials

Windows Live ID Sign-in Assistant

Windows Live Installer

Windows Live Mail

Windows Live Messenger

Windows Live MIME IFilter

Windows Live Photo Common

Windows Live PIMT Platform

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Live Writer

Windows Live Writer Resources

.

==== Event Viewer Messages From Past Week ========

.

24/09/2013 9:21:34 PM, Error: Service Control Manager [7034] - The Adobe Acrobat Update Service service terminated unexpectedly. It has done this 1 time(s).

.

==== End Of File ===========================

Read the instructions - no questions yet! I'll start the first step when you give the all-clear?

AdvancedSetup · September 25, 2013

Make sure you disable your antivirus long enough to remain off after a reboot when running this tool. When done and you've posted your log make sure to re-enable your antivirus.

Please visit this webpage and read the ComboFix User's Guide:

Once you've read the article and are ready to use the program you can download it directly from the link below.
Important! - Please make sure you save combofix to your desktop and do not run it from your browser
Direct download link for: ComboFix.exe
Please make sure you disable your security applications before running ComboFix.
Once Combofix has completed it will produce and open a log file. Please be patient as it can take some time to load.
Please attach that log file to your next reply.
If needed the file can be located here: C:\combofix.txt
NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.

sarahmg · September 25, 2013

Okay so run combofix instead of the other steps, or in addition to?

AdvancedSetup · September 25, 2013

Run the other steps and then run Combofix please.

Thanks

sarahmg · September 25, 2013

All right. Thanks for your patience with me. Here's the log from RogueKiller, reading up on the combofix now.

RogueKiller V8.6.12 _x64_ [sep 18 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.adlice.com/forum/

Website : http://www.adlice.com/softwares/roguekiller/

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : Sarah [Admin rights]

Mode : Scan -- Date : 09/25/2013 16:21:24

| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 6 ¤¤¤

[HJ POL][PUM] HKCU\[...]\System : DisableTaskMgr (0) -> FOUND

[HJ POL][PUM] HKCU\[...]\System : DisableRegistryTools (0) -> FOUND

[HJ SMENU][PUM] HKCU\[...]\Advanced : Start_ShowRecentDocs (0) -> FOUND

[HJ SMENU][PUM] HKCU\[...]\Advanced : Start_ShowDownloads (0) -> FOUND

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Scheduled tasks : 1 ¤¤¤

[V2][sUSP PATH] Playtopus Updater : C:\Windows\SysWOW64\rundll32.exe - C:\Users\Sarah\AppData\Local\PLAYTO~1\Updater.dll,ProcessRequest [-][-][x] -> FOUND

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection : ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> %SystemRoot%\System32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) (Standard disk drives) - TOSHIBA MK7559GSXP ATA Device +++++

--- User ---

[MBR] 86b94fb844196b1ca10853e0aadfdfd8

[bSP] b81fe40ba77b55c97afd90f77de481b1 : Windows 7/8 MBR Code

Partition table:

0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 16384 Mo

1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 33556480 | Size: 100 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 33761280 | Size: 698918 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[0]_S_09252013_162124.txt >>

sarahmg · September 25, 2013

Aaaaand ComboFix attached.

ComboFix.txt

AdvancedSetup · September 25, 2013

Great, Please go ahead and run through the following steps and post back the logs when ready.

STEP 03
Please download Malwarebytes Anti-Rootkit from here

Unzip the contents to a folder in a convenient location.
Open the folder where the contents were unzipped and run mbar.exe
Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
Click on the Cleanup button to remove any threats and reboot if prompted to do so.
Wait while the system shuts down and the cleanup process is performed.
Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt

STEP 04
Please download Junkware Removal Tool to your desktop.

Shutdown your antivirus to avoid any conflicts.
Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next reply message
When completed make sure to re-enable your antivirus

STEP 05
Please download AdwCleaner by Xplode and save to your Desktop.

Double click on AdwCleaner.exe to run the tool.
Click on the Scan button.
AdwCleaner will begin...be patient as the scan may take some time to complete.
After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
Copy and paste the contents of that logfile in your next reply.
A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
STEP 06

Please go here to run the online antivirus scannner from ESET.
- Turn off the real time scanner of any existing antivirus program while performing the online scan
- Tick the box next to YES, I accept the Terms of Use.
- Click Start
- When asked, allow the activex control to install
- Click Start
- Make sure that the option Remove found threats is unticked
- Click on Advanced Settings and ensure these options are ticked:
  - Scan for potentially unwanted applications
  - Scan for potentially unsafe applications
  - Enable Anti-Stealth Technology
- Click Scan
- Wait for the scan to finish
- If any threats were found, click the 'List of found threats' , then click Export to text file....
- Save it to your desktop, then please copy and paste that log as a reply to this topic.
STEP 07
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
- Double-click to run it. When the tool opens click Yes to disclaimer.
- Press the Scan button.
- It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
- The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

sarahmg · September 26, 2013

All right, this is from the mbar.

I just want to be REALLY clear, because of the piracy policy, while it found a keygen for Adobe Photoshop, I do NOT own a pirated/cracked copy of any Adobe software. I paid for mine through my University computer store. I think that's leftover from a few years ago, when several students in my architecture class were trying to get it going around - I was unaware it was there and I'm glad it's off my machine now.

Starting with the mbar-log and followed by the system-log:

Malwarebytes Anti-Rootkit BETA 1.07.0.1005

www.malwarebytes.org

Database version: v2013.09.26.01

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 10.0.9200.16686

Sarah :: SARAH-PC [administrator]

25/09/2013 11:12:45 PM

mbar-log-2013-09-25 (23-12-45).txt

Scan type: Quick scan

Scan options disabled:

Objects scanned: 266466

Time elapsed: 32 minute(s), 43 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

Physical Sectors Detected: 0

(No malicious items detected)

(end)

---------------------------------------

Malwarebytes Anti-Rootkit BETA 1.07.0.1005

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 10.0.9200.16686

File system is: NTFS

Disk drives: C:\ DRIVE_FIXED

CPU speed: 1.497000 GHz

Memory total: 8030941184, free: 5019508736

Downloaded database version: v2013.09.26.01

Downloaded database version: v2013.09.23.01

=======================================

Initializing...

------------ Kernel report ------------

09/25/2013 22:37:03

------------ Loaded modules -----------

\SystemRoot\system32\ntoskrnl.exe

\SystemRoot\system32\hal.dll

\SystemRoot\system32\kdcom.dll

\SystemRoot\system32\mcupdate_AuthenticAMD.dll

\SystemRoot\system32\PSHED.dll

\SystemRoot\system32\CLFS.SYS

\SystemRoot\system32\CI.dll

\SystemRoot\system32\drivers\Wdf01000.sys

\SystemRoot\system32\drivers\WDFLDR.SYS

\SystemRoot\system32\drivers\ACPI.sys

\SystemRoot\system32\drivers\WMILIB.SYS

\SystemRoot\system32\drivers\msisadrv.sys

\SystemRoot\system32\drivers\pci.sys

\SystemRoot\system32\drivers\vdrvroot.sys

\SystemRoot\system32\DRIVERS\CSCrySec.sys

\SystemRoot\system32\DRIVERS\kl1.sys

\SystemRoot\System32\drivers\partmgr.sys

\SystemRoot\system32\drivers\compbatt.sys

\SystemRoot\system32\drivers\BATTC.SYS

\SystemRoot\system32\drivers\volmgr.sys

\SystemRoot\System32\drivers\volmgrx.sys

\SystemRoot\System32\drivers\mountmgr.sys

\SystemRoot\system32\drivers\atapi.sys

\SystemRoot\system32\drivers\ataport.SYS

\SystemRoot\system32\drivers\msahci.sys

\SystemRoot\system32\drivers\PCIIDEX.SYS

\SystemRoot\system32\drivers\amdxata.sys

\SystemRoot\system32\drivers\fltmgr.sys

\SystemRoot\system32\drivers\fileinfo.sys

\SystemRoot\System32\Drivers\Ntfs.sys

\SystemRoot\System32\Drivers\msrpc.sys

\SystemRoot\System32\Drivers\ksecdd.sys

\SystemRoot\System32\Drivers\cng.sys

\SystemRoot\System32\drivers\pcw.sys

\SystemRoot\System32\Drivers\Fs_Rec.sys

\SystemRoot\system32\drivers\ndis.sys

\SystemRoot\system32\drivers\NETIO.SYS

\SystemRoot\System32\Drivers\ksecpkg.sys

\SystemRoot\System32\drivers\tcpip.sys

\SystemRoot\System32\drivers\fwpkclnt.sys

\SystemRoot\system32\drivers\volsnap.sys

\SystemRoot\System32\Drivers\spldr.sys

\SystemRoot\System32\drivers\rdyboost.sys

\SystemRoot\System32\Drivers\mup.sys

\SystemRoot\System32\drivers\hwpolicy.sys

\SystemRoot\System32\DRIVERS\fvevol.sys

\SystemRoot\system32\drivers\disk.sys

\SystemRoot\system32\drivers\CLASSPNP.SYS

\SystemRoot\system32\DRIVERS\cdrom.sys

\SystemRoot\system32\DRIVERS\klif.sys

\SystemRoot\system32\DRIVERS\klflt.sys

\SystemRoot\System32\Drivers\Null.SYS

\SystemRoot\System32\Drivers\Beep.SYS

\SystemRoot\System32\drivers\vga.sys

\SystemRoot\System32\drivers\VIDEOPRT.SYS

\SystemRoot\System32\drivers\watchdog.sys

\SystemRoot\System32\DRIVERS\RDPCDD.sys

\SystemRoot\system32\drivers\rdpencdd.sys

\SystemRoot\system32\drivers\rdprefmp.sys

\SystemRoot\System32\Drivers\Msfs.SYS

\SystemRoot\System32\Drivers\Npfs.SYS

\SystemRoot\system32\DRIVERS\tdx.sys

\SystemRoot\system32\DRIVERS\TDI.SYS

\SystemRoot\system32\DRIVERS\kltdi.sys

\SystemRoot\system32\drivers\afd.sys

\SystemRoot\System32\DRIVERS\netbt.sys

\SystemRoot\system32\DRIVERS\wfplwf.sys

\SystemRoot\system32\DRIVERS\pacer.sys

\SystemRoot\system32\DRIVERS\vwififlt.sys

\SystemRoot\system32\DRIVERS\klim6.sys

\SystemRoot\system32\DRIVERS\netbios.sys

\SystemRoot\system32\DRIVERS\wanarp.sys

\SystemRoot\system32\drivers\termdd.sys

\SystemRoot\system32\DRIVERS\rdbss.sys

\SystemRoot\system32\drivers\nsiproxy.sys

\SystemRoot\system32\drivers\mssmbios.sys

\SystemRoot\system32\DRIVERS\kneps.sys

\SystemRoot\System32\drivers\discache.sys

\SystemRoot\System32\Drivers\dfsc.sys

\SystemRoot\system32\DRIVERS\CSVirtualDiskDrv.sys

\SystemRoot\system32\drivers\blbdrive.sys

\SystemRoot\system32\DRIVERS\tunnel.sys

\SystemRoot\system32\DRIVERS\amdppm.sys

\SystemRoot\system32\DRIVERS\atikmpag.sys

\SystemRoot\system32\DRIVERS\atikmdag.sys

\SystemRoot\System32\drivers\dxgkrnl.sys

\SystemRoot\System32\drivers\dxgmms1.sys

\SystemRoot\system32\drivers\HDAudBus.sys

\SystemRoot\system32\DRIVERS\L1C62x64.sys

\SystemRoot\system32\DRIVERS\bcmwl664.sys

\SystemRoot\system32\DRIVERS\vwifibus.sys

\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys

\SystemRoot\system32\DRIVERS\usbohci.sys

\SystemRoot\system32\DRIVERS\USBPORT.SYS

\SystemRoot\system32\DRIVERS\usbfilter.sys

\SystemRoot\system32\DRIVERS\usbehci.sys

\SystemRoot\system32\drivers\i8042prt.sys

\SystemRoot\system32\DRIVERS\klkbdflt.sys

\SystemRoot\system32\DRIVERS\kbdclass.sys

\SystemRoot\system32\DRIVERS\ETD.sys

\SystemRoot\system32\DRIVERS\klmouflt.sys

\SystemRoot\system32\DRIVERS\mouclass.sys

\SystemRoot\system32\DRIVERS\wmiacpi.sys

\SystemRoot\system32\drivers\CmBatt.sys

\SystemRoot\system32\drivers\CompositeBus.sys

\SystemRoot\system32\DRIVERS\AgileVpn.sys

\SystemRoot\system32\DRIVERS\rasl2tp.sys

\SystemRoot\system32\DRIVERS\ndistapi.sys

\SystemRoot\system32\DRIVERS\ndiswan.sys

\SystemRoot\system32\DRIVERS\raspppoe.sys

\SystemRoot\system32\DRIVERS\raspptp.sys

\SystemRoot\system32\DRIVERS\rassstp.sys

\SystemRoot\system32\drivers\swenum.sys

\SystemRoot\system32\drivers\ks.sys

\SystemRoot\system32\DRIVERS\MarvinBus64.sys

\SystemRoot\system32\DRIVERS\umbus.sys

\SystemRoot\system32\DRIVERS\usbhub.sys

\SystemRoot\System32\Drivers\NDProxy.SYS

\SystemRoot\system32\drivers\AtihdW76.sys

\SystemRoot\system32\drivers\portcls.sys

\SystemRoot\system32\drivers\drmk.sys

\SystemRoot\system32\drivers\ksthunk.sys

\SystemRoot\system32\drivers\RTKVHD64.sys

\SystemRoot\System32\win32k.sys

\SystemRoot\System32\drivers\Dxapi.sys

\SystemRoot\System32\Drivers\crashdmp.sys

\SystemRoot\System32\Drivers\dump_dumpata.sys

\SystemRoot\System32\Drivers\dump_msahci.sys

\SystemRoot\System32\Drivers\dump_dumpfve.sys

\SystemRoot\system32\DRIVERS\usbccgp.sys

\SystemRoot\system32\DRIVERS\USBD.SYS

\SystemRoot\System32\Drivers\usbvideo.sys

\SystemRoot\system32\DRIVERS\dc3d.sys

\SystemRoot\system32\DRIVERS\HIDPARSE.SYS

\SystemRoot\system32\DRIVERS\hidusb.sys

\SystemRoot\system32\DRIVERS\HIDCLASS.SYS

\SystemRoot\system32\DRIVERS\kbdhid.sys

\SystemRoot\system32\DRIVERS\mouhid.sys

\SystemRoot\system32\DRIVERS\point64.sys

\SystemRoot\system32\DRIVERS\monitor.sys

\SystemRoot\System32\TSDDD.dll

\SystemRoot\System32\cdd.dll

\SystemRoot\System32\ATMFD.DLL

\SystemRoot\system32\drivers\luafv.sys

\SystemRoot\system32\DRIVERS\lltdio.sys

\SystemRoot\system32\DRIVERS\nwifi.sys

\SystemRoot\system32\DRIVERS\ndisuio.sys

\SystemRoot\system32\DRIVERS\rspndr.sys

\SystemRoot\system32\drivers\HTTP.sys

\SystemRoot\system32\DRIVERS\bowser.sys

\SystemRoot\System32\drivers\mpsdrv.sys

\SystemRoot\system32\DRIVERS\mrxsmb.sys

\SystemRoot\system32\DRIVERS\mrxsmb10.sys

\SystemRoot\system32\DRIVERS\mrxsmb20.sys

\??\C:\Windows\system32\Drivers\rikvm_38F51D56.sys

\SystemRoot\system32\drivers\peauth.sys

\SystemRoot\System32\Drivers\secdrv.SYS

\SystemRoot\System32\DRIVERS\srvnet.sys

\SystemRoot\System32\drivers\tcpipreg.sys

\SystemRoot\System32\DRIVERS\srv2.sys

\SystemRoot\System32\DRIVERS\srv.sys

\SystemRoot\system32\DRIVERS\asyncmac.sys

\SystemRoot\system32\drivers\WudfPf.sys

\??\C:\Windows\system32\Drivers\PROCEXP113.SYS

\??\C:\Windows\system32\drivers\mbamchameleon.sys

\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys

\Windows\System32\ntdll.dll

\Windows\System32\smss.exe

\Windows\System32\apisetschema.dll

\Windows\System32\autochk.exe

\Windows\System32\wininet.dll

\Windows\System32\imm32.dll

\Windows\System32\user32.dll

\Windows\System32\oleaut32.dll

\Windows\System32\nsi.dll

\Windows\System32\sechost.dll

\Windows\System32\normaliz.dll

\Windows\System32\setupapi.dll

\Windows\System32\msvcrt.dll

\Windows\System32\imagehlp.dll

\Windows\System32\usp10.dll

\Windows\System32\msctf.dll

\Windows\System32\gdi32.dll

\Windows\System32\urlmon.dll

\Windows\System32\Wldap32.dll

\Windows\System32\comdlg32.dll

\Windows\System32\kernel32.dll

\Windows\System32\iertutil.dll

\Windows\System32\lpk.dll

\Windows\System32\difxapi.dll

\Windows\System32\rpcrt4.dll

\Windows\System32\clbcatq.dll

\Windows\System32\advapi32.dll

\Windows\System32\ole32.dll

\Windows\System32\shell32.dll

\Windows\System32\psapi.dll

\Windows\System32\ws2_32.dll

\Windows\System32\shlwapi.dll

\Windows\System32\cfgmgr32.dll

\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll

\Windows\System32\devobj.dll

\Windows\System32\comctl32.dll

\Windows\System32\wintrust.dll

\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll

\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll

\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll

\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll

\Windows\System32\crypt32.dll

\Windows\System32\KernelBase.dll

\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll

\Windows\System32\msasn1.dll

\Windows\SysWOW64\normaliz.dll

----------- End -----------

Done!

<<<1>>>

Upper Device Name: \Device\Harddisk0\DR0

Upper Device Object: 0xfffffa8007538060

Upper Device Driver Name: \Driver\Disk\

Lower Device Name: \Device\Ide\IdeDeviceP0T0L0-0\

Lower Device Object: 0xfffffa800722c680

Lower Device Driver Name: \Driver\atapi\

<<<2>>>

Physical Sector Size: 512

Drive: 0, DevicePointer: 0xfffffa8007538060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

--------- Disk Stack ------

DevicePointer: 0xfffffa8007538b90, DeviceName: Unknown, DriverName: \Driver\partmgr\

DevicePointer: 0xfffffa8007538060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

DevicePointer: 0xfffffa800722c680, DeviceName: \Device\Ide\IdeDeviceP0T0L0-0\, DriverName: \Driver\atapi\

------------ End ----------

Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

Upper DeviceData: 0x0, 0x0, 0x0

Lower DeviceData: 0x0, 0x0, 0x0

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

<<<2>>>

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...

<<<2>>>

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

Done!

Drive 0

Scanning MBR on drive 0...

Inspecting partition table:

MBR Signature: 55AA

Disk Signature: 7667CE9C

Partition information:

Partition 0 type is Other (0x27)

Partition is NOT ACTIVE.

Partition starts at LBA: 2048 Numsec = 33554432

Partition 1 type is Primary (0x7)

Partition is ACTIVE.

Partition starts at LBA: 33556480 Numsec = 204800

Partition file system is NTFS

Partition is bootable

Partition 2 type is Primary (0x7)

Partition is NOT ACTIVE.

Partition starts at LBA: 33761280 Numsec = 1431384064

Partition 3 type is Empty (0x0)

Partition is NOT ACTIVE.

Partition starts at LBA: 0 Numsec = 0

Disk Size: 750156374016 bytes

Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-1465129168-1465149168)...

Done!

Infected: C:\Users\Sarah\Desktop\Programs\Adobe\photoshop\Photoshop_CS5_Extended_keygen.rar --> [Malware.Gen]

Scan finished

Creating System Restore point...

Cleaning up...

Removal scheduling successful. System shutdown needed.

System shutdown occurred

=======================================

Removal queue found; removal started

Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_i.mbam...

Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\Bootstrap_0_1_33556480_i.mbam...

Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_r.mbam...

Removal finished

---------------------------------------

Malwarebytes Anti-Rootkit BETA 1.07.0.1005

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 10.0.9200.16686

File system is: NTFS

Disk drives: C:\ DRIVE_FIXED

CPU speed: 1.497000 GHz

Memory total: 8030941184, free: 6490451968

=======================================

---------------------------------------

Malwarebytes Anti-Rootkit BETA 1.07.0.1005

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 10.0.9200.16686

File system is: NTFS

Disk drives: C:\ DRIVE_FIXED

CPU speed: 1.497000 GHz

Memory total: 8030941184, free: 6066470912

=======================================

Initializing...

------------ Kernel report ------------

09/25/2013 23:12:37

------------ Loaded modules -----------

\SystemRoot\system32\ntoskrnl.exe

\SystemRoot\system32\hal.dll

\SystemRoot\system32\kdcom.dll

\SystemRoot\system32\mcupdate_AuthenticAMD.dll

\SystemRoot\system32\PSHED.dll

\SystemRoot\system32\CLFS.SYS

\SystemRoot\system32\CI.dll

\SystemRoot\System32\drivers\imofugc.sys

\SystemRoot\system32\drivers\Wdf01000.sys

\SystemRoot\system32\drivers\WDFLDR.SYS

\SystemRoot\system32\drivers\ACPI.sys

\SystemRoot\system32\drivers\WMILIB.SYS

\SystemRoot\system32\drivers\msisadrv.sys

\SystemRoot\system32\drivers\pci.sys

\SystemRoot\system32\drivers\vdrvroot.sys

\SystemRoot\system32\DRIVERS\CSCrySec.sys

\SystemRoot\system32\DRIVERS\kl1.sys

\SystemRoot\System32\drivers\partmgr.sys

\SystemRoot\system32\drivers\compbatt.sys

\SystemRoot\system32\drivers\BATTC.SYS

\SystemRoot\system32\drivers\volmgr.sys

\SystemRoot\System32\drivers\volmgrx.sys

\SystemRoot\System32\drivers\mountmgr.sys

\SystemRoot\system32\drivers\atapi.sys

\SystemRoot\system32\drivers\ataport.SYS

\SystemRoot\system32\drivers\msahci.sys

\SystemRoot\system32\drivers\PCIIDEX.SYS

\SystemRoot\system32\drivers\amdxata.sys

\SystemRoot\system32\drivers\fltmgr.sys

\SystemRoot\system32\drivers\fileinfo.sys

\SystemRoot\System32\Drivers\Ntfs.sys

\SystemRoot\System32\Drivers\msrpc.sys

\SystemRoot\System32\Drivers\ksecdd.sys

\SystemRoot\System32\Drivers\cng.sys

\SystemRoot\System32\drivers\pcw.sys

\SystemRoot\System32\Drivers\Fs_Rec.sys

\SystemRoot\system32\drivers\ndis.sys

\SystemRoot\system32\drivers\NETIO.SYS

\SystemRoot\System32\Drivers\ksecpkg.sys

\SystemRoot\System32\drivers\tcpip.sys

\SystemRoot\System32\drivers\fwpkclnt.sys

\SystemRoot\system32\drivers\volsnap.sys

\SystemRoot\System32\Drivers\spldr.sys

\SystemRoot\System32\drivers\rdyboost.sys

\SystemRoot\System32\Drivers\mup.sys

\SystemRoot\System32\drivers\hwpolicy.sys

\SystemRoot\System32\DRIVERS\fvevol.sys

\SystemRoot\system32\drivers\disk.sys

\SystemRoot\system32\drivers\CLASSPNP.SYS

\SystemRoot\system32\DRIVERS\cdrom.sys

\SystemRoot\system32\DRIVERS\klif.sys

\SystemRoot\system32\DRIVERS\klflt.sys

\SystemRoot\System32\Drivers\Null.SYS

\SystemRoot\System32\Drivers\Beep.SYS

\SystemRoot\System32\drivers\vga.sys

\SystemRoot\System32\drivers\VIDEOPRT.SYS

\SystemRoot\System32\drivers\watchdog.sys

\SystemRoot\System32\DRIVERS\RDPCDD.sys

\SystemRoot\system32\drivers\rdpencdd.sys

\SystemRoot\system32\drivers\rdprefmp.sys

\SystemRoot\System32\Drivers\Msfs.SYS

\SystemRoot\System32\Drivers\Npfs.SYS

\SystemRoot\system32\DRIVERS\tdx.sys

\SystemRoot\system32\DRIVERS\TDI.SYS

\SystemRoot\system32\DRIVERS\kltdi.sys

\SystemRoot\system32\drivers\afd.sys

\SystemRoot\System32\DRIVERS\netbt.sys

\SystemRoot\system32\drivers\ws2ifsl.sys

\SystemRoot\system32\DRIVERS\wfplwf.sys

\SystemRoot\system32\DRIVERS\pacer.sys

\SystemRoot\system32\DRIVERS\vwififlt.sys

\SystemRoot\system32\DRIVERS\klim6.sys

\SystemRoot\system32\DRIVERS\netbios.sys

\SystemRoot\system32\DRIVERS\wanarp.sys

\SystemRoot\system32\drivers\termdd.sys

\SystemRoot\system32\DRIVERS\rdbss.sys

\SystemRoot\system32\drivers\nsiproxy.sys

\SystemRoot\system32\drivers\mssmbios.sys

\SystemRoot\system32\DRIVERS\kneps.sys

\SystemRoot\System32\drivers\discache.sys

\SystemRoot\System32\Drivers\dfsc.sys

\SystemRoot\system32\DRIVERS\CSVirtualDiskDrv.sys

\SystemRoot\system32\drivers\blbdrive.sys

\SystemRoot\system32\DRIVERS\tunnel.sys

\SystemRoot\system32\DRIVERS\amdppm.sys

\SystemRoot\system32\DRIVERS\atikmpag.sys

\SystemRoot\system32\DRIVERS\atikmdag.sys

\SystemRoot\System32\drivers\dxgkrnl.sys

\SystemRoot\System32\drivers\dxgmms1.sys

\SystemRoot\system32\drivers\HDAudBus.sys

\SystemRoot\system32\DRIVERS\L1C62x64.sys

\SystemRoot\system32\DRIVERS\bcmwl664.sys

\SystemRoot\system32\DRIVERS\vwifibus.sys

\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys

\SystemRoot\system32\DRIVERS\usbohci.sys

\SystemRoot\system32\DRIVERS\USBPORT.SYS

\SystemRoot\system32\DRIVERS\usbfilter.sys

\SystemRoot\system32\DRIVERS\usbehci.sys

\SystemRoot\system32\drivers\i8042prt.sys

\SystemRoot\system32\DRIVERS\klkbdflt.sys

\SystemRoot\system32\DRIVERS\kbdclass.sys

\SystemRoot\system32\DRIVERS\ETD.sys

\SystemRoot\system32\DRIVERS\klmouflt.sys

\SystemRoot\system32\DRIVERS\mouclass.sys

\SystemRoot\system32\DRIVERS\wmiacpi.sys

\SystemRoot\system32\drivers\CmBatt.sys

\SystemRoot\system32\drivers\CompositeBus.sys

\SystemRoot\system32\DRIVERS\AgileVpn.sys

\SystemRoot\system32\DRIVERS\rasl2tp.sys

\SystemRoot\system32\DRIVERS\ndistapi.sys

\SystemRoot\system32\DRIVERS\ndiswan.sys

\SystemRoot\system32\DRIVERS\raspppoe.sys

\SystemRoot\system32\DRIVERS\raspptp.sys

\SystemRoot\system32\DRIVERS\rassstp.sys

\SystemRoot\system32\drivers\swenum.sys

\SystemRoot\system32\drivers\ks.sys

\SystemRoot\system32\DRIVERS\MarvinBus64.sys

\SystemRoot\system32\DRIVERS\umbus.sys

\SystemRoot\system32\DRIVERS\usbhub.sys

\SystemRoot\System32\Drivers\NDProxy.SYS

\SystemRoot\system32\drivers\AtihdW76.sys

\SystemRoot\system32\drivers\portcls.sys

\SystemRoot\system32\drivers\drmk.sys

\SystemRoot\system32\drivers\ksthunk.sys

\SystemRoot\system32\drivers\RTKVHD64.sys

\SystemRoot\system32\DRIVERS\usbccgp.sys

\SystemRoot\system32\DRIVERS\USBD.SYS

\SystemRoot\system32\DRIVERS\dc3d.sys

\SystemRoot\system32\DRIVERS\HIDPARSE.SYS

\SystemRoot\system32\DRIVERS\hidusb.sys

\SystemRoot\system32\DRIVERS\HIDCLASS.SYS

\SystemRoot\system32\DRIVERS\kbdhid.sys

\SystemRoot\system32\DRIVERS\mouhid.sys

\SystemRoot\system32\DRIVERS\point64.sys

\SystemRoot\System32\Drivers\usbvideo.sys

\SystemRoot\System32\Drivers\crashdmp.sys

\SystemRoot\System32\Drivers\dump_dumpata.sys

\SystemRoot\System32\Drivers\dump_msahci.sys

\SystemRoot\System32\Drivers\dump_dumpfve.sys

\SystemRoot\System32\win32k.sys

\SystemRoot\System32\drivers\Dxapi.sys

\SystemRoot\system32\DRIVERS\monitor.sys

\SystemRoot\System32\TSDDD.dll

\SystemRoot\System32\cdd.dll

\SystemRoot\System32\ATMFD.DLL

\SystemRoot\system32\drivers\luafv.sys

\SystemRoot\system32\DRIVERS\lltdio.sys

\SystemRoot\system32\DRIVERS\nwifi.sys

\SystemRoot\system32\DRIVERS\ndisuio.sys

\SystemRoot\system32\DRIVERS\rspndr.sys

\SystemRoot\system32\drivers\HTTP.sys

\SystemRoot\system32\DRIVERS\bowser.sys

\SystemRoot\System32\drivers\mpsdrv.sys

\SystemRoot\system32\DRIVERS\mrxsmb.sys

\SystemRoot\system32\DRIVERS\mrxsmb10.sys

\SystemRoot\system32\DRIVERS\mrxsmb20.sys

\??\C:\Windows\system32\Drivers\rikvm_38F51D56.sys

\SystemRoot\system32\drivers\peauth.sys

\SystemRoot\System32\Drivers\secdrv.SYS

\SystemRoot\System32\DRIVERS\srvnet.sys

\SystemRoot\System32\drivers\tcpipreg.sys

\SystemRoot\System32\DRIVERS\srv2.sys

\SystemRoot\System32\DRIVERS\srv.sys

\??\C:\Windows\system32\drivers\mbamchameleon.sys

\SystemRoot\system32\drivers\spsys.sys

\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys

\Windows\System32\ntdll.dll

\Windows\System32\smss.exe

\Windows\System32\apisetschema.dll

\Windows\System32\autochk.exe

----------- End -----------

Done!

<<<1>>>

Upper Device Name: \Device\Harddisk0\DR0

Upper Device Object: 0xfffffa8007548060

Upper Device Driver Name: \Driver\Disk\

Lower Device Name: \Device\Ide\IdeDeviceP0T0L0-0\

Lower Device Object: 0xfffffa80072561f0

Lower Device Driver Name: \Driver\atapi\

<<<2>>>

Physical Sector Size: 512

Drive: 0, DevicePointer: 0xfffffa8007548060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

--------- Disk Stack ------

DevicePointer: 0xfffffa8007548b90, DeviceName: Unknown, DriverName: \Driver\partmgr\

DevicePointer: 0xfffffa8007548060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

DevicePointer: 0xfffffa80072561f0, DeviceName: \Device\Ide\IdeDeviceP0T0L0-0\, DriverName: \Driver\atapi\

------------ End ----------

Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

Upper DeviceData: 0x0, 0x0, 0x0

Lower DeviceData: 0x0, 0x0, 0x0

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

<<<2>>>

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...

<<<2>>>

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

Done!

Drive 0

Scanning MBR on drive 0...

Inspecting partition table:

MBR Signature: 55AA

Disk Signature: 7667CE9C

Partition information:

Partition 0 type is Other (0x27)

Partition is NOT ACTIVE.

Partition starts at LBA: 2048 Numsec = 33554432

Partition 1 type is Primary (0x7)

Partition is ACTIVE.

Partition starts at LBA: 33556480 Numsec = 204800

Partition file system is NTFS

Partition is bootable

Partition 2 type is Primary (0x7)

Partition is NOT ACTIVE.

Partition starts at LBA: 33761280 Numsec = 1431384064

Partition 3 type is Empty (0x0)

Partition is NOT ACTIVE.

Partition starts at LBA: 0 Numsec = 0

Disk Size: 750156374016 bytes

Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-1465129168-1465149168)...

Done!

Scan finished

=======================================

Removal queue found; removal started

Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_i.mbam...

Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\Bootstrap_0_1_33556480_i.mbam...

Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_r.mbam...

Removal finished

Going to continue on to the next step now.

sarahmg · September 26, 2013

And JRT:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 6.0.2 (09.22.2013:1)

OS: Windows 7 Home Premium x64

Ran by Sarah on 25/09/2013 at 23:54:26.50

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

~~~ Registry Keys

~~~ Files

~~~ Folders

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on 26/09/2013 at 0:04:55.07

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

AdvancedSetup · September 26, 2013

Please post the other logs so we can see what else is left

Thanks

sarahmg · September 26, 2013

AdwCleaner followed by ESET then Farbar:

# AdwCleaner v3.005 - Report created 26/09/2013 at 00:11:59

# Updated 22/09/2013 by Xplode

# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

# Username : Sarah - SARAH-PC

# Running from : C:\Users\Sarah\Desktop\AdwCleaner.exe

# Option : Scan

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Found C:\Program Files (x86)\jZip

Folder Found C:\ProgramData\Microsoft\Windows\Start Menu\Programs\jZip

Folder Found C:\Users\Sarah\AppData\Local\jZip

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Found : HKCU\Software\OCS

Key Found : [x64] HKCU\Software\OCS

Key Found : HKLM\Software\jZip

Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{3614D305-2DBB-4991-9297-750DD60FFC73}

Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}

Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\jZip

Key Found : [x64] HKLM\SOFTWARE\SearchCore for Browsers

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16686

-\\ Google Chrome v

[ File : C:\Users\Sarah\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [1298 octets] - [26/09/2013 00:11:59]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [1358 octets] ##########