Malwarebytes keeps closing on run--any ideas?

[AdvancedSetup]

That's fine.  Just a minor item left here

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.
 

fixlist.txt

[ROIGuy]

Ok AdvancedSetup

 

I ran the program as specified above with the fixlist.txt file on the desktop with the program and hit the 'Fix' button.

Here is the output of the log.  It didn't take more than a second to run the fix.  No restart was requested by the program.

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x86) Version: 16-09-2013 03

Ran by Prime at 2013-09-17 22:05:21 Run:1

Running from C:\Users\Prime\yy

Boot Mode: Normal

 

==============================================

 

Content of fixlist:

*****************

AlternateDataStreams: C:\ProgramData\TEMP:408F95E5

AlternateDataStreams: C:\ProgramData\TEMP:98781370

 

*****************

 

C:\ProgramData\TEMP => ":408F95E5" ADS removed successfully.

C:\ProgramData\TEMP => ":98781370" ADS removed successfully.

 

==== End of Fixlog ====

[AdvancedSetup]

Great, please run the following and reboot the computer.

 

 

Please Run TFC by OldTimer to clear temporary files:

• Download TFC from here and save it to your desktop.
• http://oldtimer.geekstogo.com/TFC.exe
• Close any open programs and Internet browsers.
• Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
• Please be patient as clearing out temp files may take a while.
• Once it completes you may be prompted to restart your computer, please do so.
• Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.
  

 

Then after the reboot please do the following.

 

MBAM Clean Removal Process
 

 

Then let me know if you're still having trouble enabling the Protection Module or not.

 

Thanks

[ROIGuy]

Well AdvancedSetup...

 

that did the trick!  I followed those procedures on your last post and that allowed me to Update and run the Malwarebytes program.

 

Everything came out clean.

Problem solved.

 

thank you very much!

[AdvancedSetup]

That's great news.  Glad we were able to get this resolved and the computer cleaned up for you.
 
At this time there are no more signs of an infection on your system.
However if you are still seeing any signs of an infection please let me know.

Let's go ahead and remove the tools and logs we've used during this process.

Most of the tools used are potentially dangerous to use unsupervised or if ran at the wrong time.
They are often updated daily so if you went to use them again in the future they would be outdated anyways.

The following procedures will implement some cleanup procedures to remove these tools.
It will also reset your System Restore by flushing out previous restore points and create a new restore point.
It will also remove all the backups our tools may have created.

Uninstall ComboFix (if used):

• Turn off all active protection software including your antivirus.
• Push the "Windows key" + "R" (between the "Ctrl" button and "Alt" Button)
• Please copy and past the following into the box ComboFix /Uninstall and click OK.
• Note the space between the X and the /Uninstall, it needs to be there.

Remove the rest of the tools used:

Please download OTCleanIt and save it to your Desktop. This tool will remove all the tools we used to clean your pc.

• Double-click OTCleanIt.exe.
• Click the CleanUp! button.
• Select Yes when the "Begin cleanup Process?" prompt appears.
• If you are prompted to Reboot during the cleanup, select Yes.
• The tool will delete itself once it finishes, if not go ahead and delete it by yourself.
• If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

AdwCleaner Removal:

• Double click on AdwCleaner.exe to run the tool.
• Click on Uninstall
• Confirm with Yes

ESET antivirus Removal:

• This tool can be uninstalled via the Control Panel, Programs, Uninstall

If there are any other left over Folders, Files, Logs then you can delete them on your own.

Please visit the following link to see how to delete old System Restore Points. Please delete all of them and create a new one at this time.
How to Delete System Protection Restore Points in Windows 7 and Windows 8

Remove all but the most recent Restore Point on Windows XP


As Java seems to get exploited on a regular basis I advise not using Java if possible but to at least disable java in your web browsers
How do I disable Java in my web browser? - Disable Java

A lot of reading here but if you take the time to read a bit of it you'll see why/how infections and general damage are so easily inflicted on the computer. There is also advice on how to prevent it and keep the system working well. Don't forget about good, solid backups of your data to an external drive that is not connected except when backing up your data. If you leave a backup drive connected and you do get infected it can easily damage, encrypt, delete, or corrupt your backups as well and then you'd lose all data.
Nothing is 100% bulletproof but with a little bit of education you can certainly swing things in your favor.

• How Malware Spreads - How did I get infected
• Best Practices for Safe Computing - Prevention of Malware Infection
• Avoiding those unwanted free applications
• A close look at how Oracle installs deceptive software with Java updates
• IAC / Ask.com toolbars
• Malwarebytes Unpacked Blog

If you're not currently using Malwarebytes PRO then you may want to consider purchasing the product which can also help greatly reduce the risk of a future infection.

[ROIGuy]

Wow... fantastic.

I've done everything that you put on the list except for removing ESET which I didn't have installed.

 

I'll turn on the malwarebytes program and my antivirus.

Let me know if there is somewhere I can post a favorable review for you (or your business).

 

Thanks for all of your assistance.

[AdvancedSetup]

You can post on Facebook or any other site and let your friends and family know if you were well pleased.

 

I'll go ahead and close your topic now but if you do need any further help please start a new post and let us know.

 

Thank you again

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!