Frequent messages of malicious websites being blocked/Laptop hanging/ freezing.

Aishwarya · September 1, 2013

Hi

Let me start from the beginning and get to the current situation.

Few days back I downloaded a few pics (jpeg) from my camera on to my laptop. Those pics were divided into 4 different folders. While I was able to edit and save ( in Picasa) 3 of those folders, some issues started cropping up with the 4th folder. I would edit and save 2-3 pics from the said folder but then the laptop would hang while saving the edited pic after that. Even when I would click on the folder manager option in Picasa, it would not respond and the laptop would freeze/hang. The machine had to be then restarted each time.

Also, when I would click on any website after running a Google/Bing search it would each time get redirected to a bogus/unrelated website.

To resolve this issue, I downloaded Malwarebytes (Free Version). While the quick scan ran completely- catching a few malicious items, whenever I tried to run the Full scan the scan/laptop would hang after running for few minutes.

On the Malwarebytes forum, I came across a solution to resolve the hanging of full scan. It advised to run the DSKCHK. I followed all those steps and the DSKCHK did fix some of the problematic sectors/files. After that the Full Scan ran completely without any hiccups. And again it found a couple of threats that I promptly deleted.

After this I was able to access Picasa without any issues and was able to edit and save the balance pics.

CURRENT ISSUES

1) The sites still get redirected to some bogus sites sometimes. (not always)

2) While on the net, the web page suddenly stops responding and then the laptop also hangs and has to be restarted again.

3) An MBAM bubble message keeps popping every few minutes (5 Minutes or so) that a malicious website was blocked. The address (keeps changing), Port (Keeps changing) Type (Either Outgoing/incoming) Process is always rundll32.exe

This means that there is still some sort of infection.

I would really appreciate, if you could help me resolve this.

My system details

HP Pavillion g6 Notebook (1 year old)

Windows 7 Home Version

Processor:- AMD A8-4500M APU with Radeon HD Graphics 1.9GHz

Memory:- 4Gb

64-bit Operating system.

I have a Norton Anti-Virus system installed on my laptop. ( It has not detected any threats.)

The requested logs are as under. Should any more info be required from my end do let me know.

DDS.txt

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16660 BrowserJavaVersion: 1.5.0
Run by Sanjay at 20:04:58 on 2013-09-01
Microsoft Windows 7 Home Basic 6.1.7601.1.1252.91.1033.18.3561.2329 [GMT 5.5:30]
.
AV: Norton Internet Security *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\Hpservice.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
C:\Program Files (x86)\Bluetooth Suite\adminservice.exe
C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\BBSvc.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskhost.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
C:\Program Files (x86)\Skype\Updater\Updater.exe
C:\Program Files (x86)\Airtel NetXpert\bin\sprtsvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Airtel NetXpert\bin\tgsrvc.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Bluetooth Suite\Ath_CoexAgent.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files (x86)\Bluetooth Suite\BtvStack.exe
C:\Program Files (x86)\Bluetooth Suite\AthBtTray.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\Program Files\HP\HP Deskjet 3520 series\Bin\ScanToPCActivationApp.exe
C:\Program Files\Hewlett-Packard\HP LaunchBox\HPTaskBar1.exe
C:\Program Files\Hewlett-Packard\HP LaunchBox\HPTaskBar2.exe
C:\Windows\System32\rundll32.exe
C:\ProgramData\Macrovision\FLEXnet Connect\6\ISUSPM.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\system32\RunDll32.exe
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\Airtel NetXpert\bin\sprtcmd.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files\HP\HP Deskjet 3520 series\Bin\HPNetworkCommunicator.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.

mWinlogon: Userinit = userinit.exe,
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\coieplg.dll
BHO: SteadyVideoBHO Class: {6C680BAE-655C-4E3D-8FC4-E6A520C3D928} - C:\Program Files (x86)\AMD\SteadyVideo\SteadyVideo.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\ips\ipsbho.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -
BHO: CIESpeechBHO Class: {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\BingExt.dll
BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} -
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\coieplg.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\coieplg.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [HP Deskjet 3520 series (NET)] "C:\Program Files\HP\HP Deskjet 3520 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN27E1517P05T0:NW" -scfn "HP Deskjet 3520 series (NET)" -AutoStart 1
uRun: [Pnamovro] rundll32 "C:\Users\Sanjay\AppData\Roaming\mmcshext1.dll",Zmmikaskc
uRun: [iSUSPM] "C:\ProgramData\Macrovision\FLEXnet Connect\6\ISUSPM.exe" -scheduler
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
mRun: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
mRun: [HP CoolSense] C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
mRun: [bCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
mRun: [netxpert] "C:\Program Files (x86)\Airtel NetXpert\bin\sprtcmd.exe" /P netxpert
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
StartupFolder: C:\Users\Sanjay\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MONITO~1.LNK - C:\Windows\System32\RunDll32.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Add to Google Photos Screensa&ver - C:\Windows\System32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {7815BE26-237D-41A8-A98F-F7BD75F71086} - {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204

TCP: NameServer = 192.168.1.1
TCP: Interfaces\{90D695E0-BB15-4962-9889-96B601724FF9} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{90D695E0-BB15-4962-9889-96B601724FF9}\D474D4E445 : DHCPNameServer = 59.144.127.16 59.144.127.17
TCP: Interfaces\{ABE05FEF-329C-4F29-9263-922BA5E9FA4D} : DHCPNameServer = 40.24.1.201 40.24.1.202
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Filter: video/mp4 - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files (x86)\AMD\SteadyVideo\VideoMIMEFilter.dll
Filter: video/x-flv - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files (x86)\AMD\SteadyVideo\VideoMIMEFilter.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\29.0.1547.62\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
mASetup: {F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} - msiexec /fu {F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} /qn
x64-BHO: SteadyVideoBHO Class: {6C680BAE-655C-4E3D-8FC4-E6A520C3D928} - C:\Program Files\AMD\SteadyVideo\SteadyVideo.dll
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [synTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [sysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [AtherosBtStack] "C:\Program Files (x86)\Bluetooth Suite\BtvStack.exe"
x64-Run: [AthBtTray] "C:\Program Files (x86)\Bluetooth Suite\AthBtTray.exe"
x64-Run: [setDefault] C:\Program Files\Hewlett-Packard\HP LaunchBox\SetDefault.exe
x64-Run: [Zune Launcher] "C:\Program Files\Zune\ZuneLauncher.exe"
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Filter: video/mp4 - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files\AMD\SteadyVideo\VideoMIMEFilter.dll
x64-Filter: video/x-flv - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files\AMD\SteadyVideo\VideoMIMEFilter.dll
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
.
============= SERVICES / DRIVERS ===============
.
R0 amd_sata;amd_sata;C:\Windows\System32\drivers\amd_sata.sys [2011-12-13 82048]
R0 amd_xata;amd_xata;C:\Windows\System32\drivers\amd_xata.sys [2011-12-13 42624]
R0 amdkmpfd;AMD PCI Root Bus Lower Filter;C:\Windows\System32\drivers\amdkmpfd.sys [2013-2-14 37472]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2013-3-29 241152]
R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2013-3-28 361984]
R2 AODDriver4.2;AODDriver4.2;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64\aoddriver2.sys [2012-4-9 57472]
R2 AtherosSvc;AtherosSvc;C:\Program Files (x86)\Bluetooth Suite\AdminService.exe [2012-1-20 106144]
R2 BBSvc;BingBar Service;C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\BBSvc.EXE [2012-6-11 193616]
R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-10-11 346168]
R2 hpsrv;HP Service;C:\Windows\System32\hpservice.exe [2012-9-24 31040]
R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2012-3-5 35200]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-8-26 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-8-26 701512]
R2 Skype C2C Service;Skype C2C Service;C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-8-14 3291008]
R2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-7-13 160944]
R2 sprtsvc_netxpert;SupportSoft Sprocket Service (netxpert);C:\Program Files (x86)\Airtel NetXpert\bin\sprtsvc.exe [2013-1-4 206120]
R2 tgsrvc_netxpert;SupportSoft Repair Service (netxpert);C:\Program Files (x86)\Airtel NetXpert\bin\tgsrvc.exe [2013-1-4 185640]
R2 ZAtheros Bt&Wlan Coex Agent;ZAtheros Bt&Wlan Coex Agent;C:\Program Files (x86)\Bluetooth Suite\Ath_CoexAgent.exe [2012-1-20 158880]
R3 amdhub30;AMD USB 3.0 Hub Driver;C:\Windows\System32\drivers\amdhub30.sys [2011-10-27 102528]
R3 amdxhc;AMD USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\amdxhc.sys [2011-10-27 219776]
R3 AtiHDAudioService;AMD Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2013-2-14 96768]
R3 BTATH_BUS;Atheros Bluetooth Bus;C:\Windows\System32\drivers\btath_bus.sys [2012-1-20 30368]
R3 clwvd;CyberLink WebCam Virtual Driver;C:\Windows\System32\drivers\clwvd.sys [2010-7-28 31088]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-8-26 25928]
R3 RSP2STOR;Realtek PCIE CardReader Driver - P2;C:\Windows\System32\drivers\RtsP2Stor.sys [2012-5-15 258664]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2012-5-15 565352]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2012-5-15 56448]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 HP Support Assistant Service;HP Support Assistant Service;"C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe" --> C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe [?]
S2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\ccsvchst.exe [2013-2-9 138272]
S3 amdiox64;AMD IO Driver;C:\Windows\System32\drivers\amdiox64.sys [2012-5-15 46136]
S3 AthBTPort;Atheros Virtual Bluetooth Class;C:\Windows\System32\drivers\btath_flt.sys [2012-1-20 36000]
S3 ATHDFU;Atheros Valkyrie USB BootROM;C:\Windows\System32\drivers\AthDfu.sys [2012-1-20 51872]
S3 BBUpdate;BBUpdate;C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\SeaPort.EXE [2012-6-11 240208]
S3 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\BASHDefs\20130715.001\BHDrvx64.sys [2013-7-17 1393240]
S3 BTATH_A2DP;Bluetooth A2DP Audio Driver;C:\Windows\System32\drivers\btath_a2dp.sys [2012-1-20 339616]
S3 btath_avdt;Atheros Bluetooth AVDT Service;C:\Windows\System32\drivers\btath_avdt.sys [2012-1-20 110752]
S3 BTATH_HCRP;Bluetooth HCRP Server driver;C:\Windows\System32\drivers\btath_hcrp.sys [2012-1-20 167584]
S3 BTATH_LWFLT;Bluetooth LWFLT Device;C:\Windows\System32\drivers\btath_lwflt.sys [2012-1-20 68256]
S3 BTATH_RCP;Bluetooth AVRCP Device;C:\Windows\System32\drivers\btath_rcp.sys [2012-1-20 280992]
S3 BtFilter;BtFilter;C:\Windows\System32\drivers\btfilter.sys [2012-1-20 550560]
S3 ccSet_NIS;Norton Internet Security Settings Manager;C:\Windows\System32\drivers\NISx64\1309010.00E\ccsetx64.sys [2013-2-9 167072]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-8-27 140376]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\IPSDefs\20130830.001\IDSviA64.sys [2013-8-31 520280]
S3 lehidmini;Bluetooth Low Energy Hid Device;C:\Windows\System32\drivers\leath_hid.sys [2012-1-20 36128]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-14 292864]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-14 1485312]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-14 740864]
S3 SymDS;Symantec Data Store;C:\Windows\System32\drivers\NISx64\1309010.00E\symds64.sys [2013-2-9 451192]
S3 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\NISx64\1309010.00E\symefa64.sys [2013-2-9 1129120]
S3 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\NISx64\1309010.00E\ironx64.sys [2013-2-9 190072]
S3 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\NISx64\1309010.00E\symnets.sys [2013-2-9 405624]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-21 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-21 31232]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-23 57184]
.
=============== Created Last 30 ================
.
2013-08-26 03:40:12 -------- d-----w- C:\Users\Sanjay\AppData\Roaming\Malwarebytes
2013-08-26 03:39:56 -------- d-----w- C:\ProgramData\Malwarebytes
2013-08-26 03:39:55 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys
2013-08-26 03:39:55 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-08-24 08:33:52 -------- d-----w- C:\Program Files (x86)\AMD AVT
2013-08-24 08:32:35 -------- d-----w- C:\Program Files\ATI Technologies
2013-08-24 08:25:03 -------- d-----w- C:\AMD
2013-08-23 07:25:57 -------- d-----w- C:\Program Files\CCleaner
2013-08-19 11:42:44 -------- d-----w- C:\Users\Sanjay\AppData\Local\avgchrome
2013-08-19 11:03:18 -------- d-----w- C:\ProgramData\BrowserDefender
2013-08-18 05:25:34 -------- d-----w- C:\Users\Sanjay\AppData\Roaming\Visan
2013-08-18 05:16:27 -------- d-----w- C:\ProgramData\Visan
2013-08-17 14:13:15 -------- d--h--w- C:\SkyDriveTemp
2013-08-14 14:37:06 1472512 ----a-w- C:\Windows\System32\crypt32.dll
2013-08-14 14:37:06 1166848 ----a-w- C:\Windows\SysWow64\crypt32.dll
2013-08-14 14:37:04 224256 ----a-w- C:\Windows\System32\wintrust.dll
2013-08-14 14:37:04 184320 ----a-w- C:\Windows\System32\cryptsvc.dll
2013-08-14 14:37:04 175104 ----a-w- C:\Windows\SysWow64\wintrust.dll
2013-08-14 14:37:04 140288 ----a-w- C:\Windows\SysWow64\cryptsvc.dll
2013-08-14 14:37:04 139776 ----a-w- C:\Windows\System32\cryptnet.dll
2013-08-14 14:37:04 103936 ----a-w- C:\Windows\SysWow64\cryptnet.dll
2013-08-14 14:34:16 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2013-08-14 14:34:16 2048 ----a-w- C:\Windows\System32\tzres.dll
2013-08-14 14:32:27 1888768 ----a-w- C:\Windows\System32\WMVDECOD.DLL
2013-08-14 14:32:27 1620992 ----a-w- C:\Windows\SysWow64\WMVDECOD.DLL
2013-08-14 14:32:23 663552 ----a-w- C:\Windows\SysWow64\rpcrt4.dll
2013-08-14 14:32:23 1217024 ----a-w- C:\Windows\System32\rpcrt4.dll
2013-08-10 15:56:57 -------- d-----w- C:\Users\Sanjay\AppData\Local\ElevatedDiagnostics
2013-08-10 13:30:53 -------- d-----w- C:\Users\Sanjay\AppData\Local\Apple Computer
2013-08-10 13:29:58 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2013-08-10 13:28:41 -------- d-----w- C:\Users\Sanjay\AppData\Local\Apple
2013-08-10 13:28:11 -------- d-----w- C:\Program Files\Bonjour
2013-08-10 13:28:11 -------- d-----w- C:\Program Files (x86)\Bonjour
.
==================== Find3M ====================
.
2013-08-21 18:43:25 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-08-21 18:43:25 692104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-07-26 05:13:37 2241024 ----a-w- C:\Windows\System32\wininet.dll
2013-07-26 05:12:08 3958784 ----a-w- C:\Windows\System32\jscript9.dll
2013-07-26 05:12:04 136704 ----a-w- C:\Windows\System32\iesysprep.dll
2013-07-26 05:12:03 67072 ----a-w- C:\Windows\System32\iesetup.dll
2013-07-26 03:35:08 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2013-07-26 03:13:24 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-07-26 03:12:04 2877440 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-07-26 03:12:00 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
2013-07-26 03:12:00 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
2013-07-26 02:49:14 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-07-26 02:39:38 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe
2013-07-26 01:59:38 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-07-09 06:03:30 5550528 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-07-09 05:54:22 1732032 ----a-w- C:\Windows\System32\ntdll.dll
2013-07-09 05:53:12 243712 ----a-w- C:\Windows\System32\wow64.dll
2013-07-09 05:03:34 3968960 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-07-09 05:03:34 3913664 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-07-09 04:53:47 1292192 ----a-w- C:\Windows\SysWow64\ntdll.dll
2013-07-09 04:52:33 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2013-07-09 04:45:07 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2013-07-09 02:49:42 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2013-07-09 02:49:41 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2013-07-09 02:49:39 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2013-07-09 02:49:38 2048 ----a-w- C:\Windows\SysWow64\user.exe
2013-07-06 06:03:53 1910208 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-06-15 04:32:16 39936 ----a-w- C:\Windows\System32\drivers\tssecsrv.sys
2013-06-05 03:34:27 3153920 ----a-w- C:\Windows\System32\win32k.sys
2013-06-04 06:00:13 624128 ----a-w- C:\Windows\System32\qedit.dll
2013-06-04 04:53:07 509440 ----a-w- C:\Windows\SysWow64\qedit.dll
.
============= FINISH: 20:07:10.20 ===============

ATTACH.txt

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Basic
Boot Device: \Device\HarddiskVolume1
Install Date: 04-08-2012 14:27:32
System Uptime: 01-09-2013 20:02:47 (0 hours ago)
.
Motherboard: Hewlett-Packard | | 184A
Processor: AMD A8-4500M APU with Radeon HD Graphics | Socket FT1 | 1387/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 445 GiB total, 377.714 GiB free.
D: is FIXED (NTFS) - 20 GiB total, 2.171 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP64: 29-08-2013 00:14:32 - Windows Update
.
==== Installed Programs ======================
.
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.0) MUI
Adobe Reader X (10.1.7)
Adobe Shockwave Player 11.6
Airtel NetXpert 3.0
AMD Accelerated Video Transcoding
AMD APP SDK Runtime
AMD Catalyst Install Manager
AMD Drag and Drop Transcoding
AMD Fuel
AMD Media Foundation Decoders
AMD Steady Video Plug-In
AMD VISION Engine Control Center
AMD Wireless Display v3.0
Atheros Bluetooth Suite (64)
Atheros Driver Installation Program
Bejeweled 3
Bing Bar
Blackhawk Striker 2
Bonjour
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
CCleaner
Chuzzle Deluxe
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Cradle of Rome 2
CyberLink PowerDVD
CyberLink YouCam
D3DX10
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dora's World Adventure
ESU for Microsoft Windows 7 SP1
Evernote v. 4.5.2
Farm Frenzy
Farmscapes
FATE
Final Drive Fury
FreeMind
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
Hoyle Card Games
HP 3D DriveGuard
HP Auto
HP Client Services
HP CoolSense
HP Customer Experience Enhancements
HP Deskjet 3520 series Basic Device Software
HP Deskjet 3520 series Help
HP Deskjet 3520 series Product Improvement Study
HP Deskjet 3520 series Setup Guide
HP Documentation
HP FWUpdateEDO2
HP Games
HP Launch Box
HP On Screen Display
HP Photo Creations
HP Power Manager
HP Product Detection
HP Quick Launch
HP Recovery Manager
HP Security Assistant
HP Setup
HP Setup Manager
HP Software Framework
HP Update
HPDiagnosticAlert
IDT Audio
J2SE Runtime Environment 5.0
Java 7 Update 25
Java Auto Updater
Jewel Match 3
Jewel Quest Mysteries: The Seventh Gate Collector's Edition
John Deere Drive Green
Junk Mail filter update
Letters from Nowhere 2
Luxor HD
Mah Jong Medley
Malwarebytes Anti-Malware version 1.75.0.1300
Mesh Runtime
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SkyDrive
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Minitab 15 English
MSVCRT
MSVCRT_amd64
Norton Internet Security
opensource
Penguins!
Picasa 3
Plants vs. Zombies - Game of the Year
PlayReady PC Runtime x86
Poker Superstars III
Polar Bowler
Polar Golfer
Realtek Ethernet Controller Driver
Realtek PCIE Card Reader
RollerCoaster Tycoon 3: Platinum
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition
Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2687422) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687276) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
Security Update for Microsoft Visio Viewer 2010 (KB2687505) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition
Skype Click to Call
Skype™ 5.10
swMSM
Synaptics Pointing Device Driver
The Treasures of Mystery Island: The Ghost Ship
Torchlight
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life
WildTangent Games App (HP Games)
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Mobile Device Updater Component
Zuma's Revenge
Zune
Zune Language Pack (CHS)
Zune Language Pack (CHT)
Zune Language Pack (CSY)
Zune Language Pack (DAN)
Zune Language Pack (DEU)
Zune Language Pack (ELL)
Zune Language Pack (ESP)
Zune Language Pack (FIN)
Zune Language Pack (FRA)
Zune Language Pack (HUN)
Zune Language Pack (IND)
Zune Language Pack (ITA)
Zune Language Pack (JPN)
Zune Language Pack (KOR)
Zune Language Pack (MSL)
Zune Language Pack (NLD)
Zune Language Pack (NOR)
Zune Language Pack (PLK)
Zune Language Pack (PTB)
Zune Language Pack (PTG)
Zune Language Pack (RUS)
Zune Language Pack (SVE)
.
==== Event Viewer Messages From Past Week ========
.
27-08-2013 23:41:47, Error: volsnap [14] - The shadow copies of volume C: were aborted because of an IO failure on volume C:.
27-08-2013 14:30:46, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
27-08-2013 14:30:40, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
27-08-2013 14:30:40, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
27-08-2013 14:30:39, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
27-08-2013 14:30:39, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
27-08-2013 14:30:38, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
27-08-2013 14:30:30, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
27-08-2013 14:30:21, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD DfsC discache NetBIOS NetBT nsiproxy Psched rdbss spldr tdx vwififlt Wanarpv6 WfpLwf
27-08-2013 14:30:19, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
27-08-2013 14:30:19, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
27-08-2013 14:30:19, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
27-08-2013 14:30:19, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
27-08-2013 14:30:19, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
27-08-2013 14:30:19, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.
27-08-2013 14:30:19, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
27-08-2013 14:30:19, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
27-08-2013 14:30:19, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
27-08-2013 14:30:19, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
26-08-2013 07:34:42, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Norton Internet Security service to connect.
26-08-2013 07:34:42, Error: Service Control Manager [7000] - The Norton Internet Security service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
01-09-2013 20:05:25, Error: Service Control Manager [7000] - The HP Support Assistant Service service failed to start due to the following error: The system cannot find the file specified.
01-09-2013 19:59:29, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
.
==== End Of File ===========================

AdvancedSetup · September 2, 2013

Hello and :welcome:

P2P/Piracy Warning:

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.

Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
If the log is too large then you can use attachments by clicking on the More Reply Options button.
Please enable your system to show hidden files: How to see hidden files in Windows
Make sure you're subscribed to this topic:
- Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive
Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you.
The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone.
Perform everything in the correct order. Sometimes one step requires the previous one.
If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue.
You can check here if you're not sure if your computer is 32-bit or 64-bit
Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners.
When we are done, I'll give you instructions on how to cleanup all the tools and logs
Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.
Your topic will be closed if you haven't replied within 3 days
(If I have not responded within 24 hours, please send me a Private Message as a reminder)

STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.

Link 1
Link 2

On Windows XP double-click on the Rkill desktop icon to run the tool.
On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
If not, delete the file, then download and use the one provided in Link 2.
If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer, you will need to run the application again.

STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

Please download ERUNT from one of the following links: Link1 | Link2 | Link3
ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
Double click on erunt-setup.exe to Install ERUNT by following the prompts.
NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
Choose a location for the backup.
- Note: the default location is C:\Windows\ERDNT which is acceptable.
Make sure that at least the first two check boxes are selected.
Click on OK
Then click on YES to create the folder.
Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

STEP 02
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

RogueKiller 32-bit | RogueKiller 64-bit
Quit all running programs.
For Windows XP, double-click to start.
For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
Read and accept the EULA (End User Licene Agreement)
Click Scan to scan the system.
When the scan completes Close the program > Don't Fix anything!
Don't run any other options, they're not all bad!!
Post back the report which should be located on your desktop.

Aishwarya · September 2, 2013

Hi

Thank you for responding promptly.

I followed all the steps as advised by you.

Kindly find the respective logs as under.

I am not very tech savy and this is the first time I am working on something like this. So I may take some time to understand and respond.

In case I miss out on providing any info that you require (during the course of resolution) do let me know.

Thanks

Aishwarya

RKill

Rkill 2.6.1 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 09/02/2013 10:26:56 PM in x64 mode.
Windows Version: Windows 7 Home Basic Service Pack 1

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* No malware processes found to kill.

Checking Registry for malware related settings:

* Explorer Policy Removed: NoActiveDesktopChanges [HKLM]

Backup Registry file created at:
C:\Users\Sanjay\Desktop\rkill\rkill-09-02-2013-10-27-04.reg

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* Windows Defender Disabled

[HKLM\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

* Windows Defender (WinDefend) is not Running.
Startup Type set to: Manual

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* No issues found.

Program finished at: 09/02/2013 10:28:44 PM
Execution time: 0 hours(s), 1 minute(s), and 48 seconds(s)

RogueKiller

RogueKiller V8.6.8 _x64_ [sep 2 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Sanjay [Admin rights]
Mode : Scan -- Date : 09/02/2013 23:11:27
| ARK || FAK || MBR |

¤¤¤ Bad processes : 3 ¤¤¤
[sUSP PATH][DLL] rundll32.exe -- C:\Users\Sanjay\AppData\Roaming\mmcshext1.dll [-] -> rundll32.exe KILLED [TermProc]
[sUSP PATH][DLL] rundll32.exe -- C:\Users\Sanjay\AppData\Roaming\mmcshext1.dll [-] -> rundll32.exe KILLED [TermProc]
[sUSP PATH] agent.exe -- C:\ProgramData\Macrovision\FLEXnet Connect\6\agent.exe [7] -> KILLED [TermProc]

¤¤¤ Registry Entries : 6 ¤¤¤
[RUN][sUSP PATH] HKCU\[...]\Run : Pnamovro (rundll32 "C:\Users\Sanjay\AppData\Roaming\mmcshext1.dll",Zmmikaskc [x][-][x]) -> FOUND
[RUN][sUSP PATH] HKUS\S-1-5-21-1156539884-3256431676-2142589227-1001\[...]\Run : Pnamovro (rundll32 "C:\Users\Sanjay\AppData\Roaming\mmcshext1.dll",Zmmikaskc [x][-][x]) -> FOUND
[HJ DESK] HKCU\[...]\ClassicStartMenu : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
[HJ DESK] HKCU\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Scheduled tasks : 1 ¤¤¤
[V2][ROGUE ST] 4795 : wscript.exe - C:\Users\Sanjay\AppData\Local\Temp\launchie.vbs //B -> FOUND

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection : ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ST500LM0 12 HN-M500MBB SATA Disk Device +++++
--- User ---
[MBR] 724ccd450d64ac536503ac0c202e9887
[bSP] 3587a466259b60352e6df56a024f4220 : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 199 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 409600 | Size: 456089 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 934479872 | Size: 20547 Mo
3 - [XXXXXX] FAT32-LBA (0x0c) [VISIBLE] Offset (sectors): 976560128 | Size: 103 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_S_09022013_231127.txt >>

AdvancedSetup · September 2, 2013

Please run the following. Please print out any instructions as you may not be able to access the Web while running this.
Also make sure you read and disable your antivirus while running this tool.

Please visit this webpage and read the ComboFix User's Guide:

Once you've read the article and are ready to use the program you can download it directly from the link below.
Important! - Please make sure you save combofix to your desktop and do not run it from your browser
Direct download link for: ComboFix.exe
Please make sure you disable your security applications before running ComboFix.
Once Combofix has completed it will produce and open a log file. Please be patient as it can take some time to load.
Please attach that log file to your next reply.
If needed the file can be located here: C:\combofix.txt
NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.

Aishwarya · September 3, 2013

Hi

Ran the combo fix as advised. Log as under.

Up till the time I ran the combofix the sites were still getting redirected, not opening properly and the system was hanging. I was still getting the MBAM message about malicious sites being blocked.

Do advise on the further course of action.

ComboFix 13-09-02.02 - Sanjay 03-09-2013 21:07:29.1.4 - x64
Microsoft Windows 7 Home Basic   6.1.7601.1.1252.91.1033.18.3561.2169 [GMT 5.5:30]
Running from: c:\users\Sanjay\Desktop\ComboFix.exe
AV: Norton Internet Security *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Created a new restore point
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\Sanjay\AppData\Roaming\mmcshext1.dll
.
.
(((((((((((((((((((((((((   Files Created from 2013-08-03 to 2013-09-03 )))))))))))))))))))))))))))))))
.
.
2013-09-03 16:04 . 2013-09-03 16:04 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-09-02 17:13 . 2013-09-02 17:13 -------- d-----w- c:\windows\ERUNT
2013-08-26 03:40 . 2013-08-26 03:40 -------- d-----w- c:\users\Sanjay\AppData\Roaming\Malwarebytes
2013-08-26 03:39 . 2013-08-26 03:39 -------- d-----w- c:\programdata\Malwarebytes
2013-08-26 03:39 . 2013-08-26 03:40 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
2013-08-26 03:39 . 2013-04-04 09:20 25928 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-08-25 08:14 . 2013-08-25 08:14 -------- d-----w- c:\programdata\ATI
2013-08-24 08:33 . 2013-08-24 08:33 -------- d-----w- c:\program files (x86)\AMD AVT
2013-08-24 08:32 . 2013-08-24 08:33 -------- d-----w- c:\program files\ATI Technologies
2013-08-24 08:25 . 2013-08-24 08:25 -------- d-----w- C:\AMD
2013-08-23 07:25 . 2013-08-23 07:26 -------- d-----w- c:\program files\CCleaner
2013-08-19 11:42 . 2013-08-19 11:42 -------- d-----w- c:\users\Sanjay\AppData\Local\avgchrome
2013-08-19 11:05 . 2013-08-19 11:05 -------- d-----w- c:\program files\Google
2013-08-19 11:03 . 2013-08-26 03:50 -------- d-----w- c:\programdata\BrowserDefender
2013-08-18 05:25 . 2013-08-18 05:25 -------- d-----w- c:\users\Sanjay\AppData\Roaming\Visan
2013-08-18 05:16 . 2013-08-20 02:15 -------- d-----w- c:\programdata\Visan
2013-08-17 14:13 . 2013-08-17 14:13 -------- d-----w- C:\SkyDriveTemp
2013-08-14 14:37 . 2013-07-09 05:46 1472512 ----a-w- c:\windows\system32\crypt32.dll
2013-08-14 14:37 . 2013-07-09 04:46 1166848 ----a-w- c:\windows\SysWow64\crypt32.dll
2013-08-14 14:37 . 2013-07-09 05:52 224256 ----a-w- c:\windows\system32\wintrust.dll
2013-08-14 14:37 . 2013-07-09 05:46 184320 ----a-w- c:\windows\system32\cryptsvc.dll
2013-08-14 14:37 . 2013-07-09 05:46 139776 ----a-w- c:\windows\system32\cryptnet.dll
2013-08-14 14:37 . 2013-07-09 04:52 175104 ----a-w- c:\windows\SysWow64\wintrust.dll
2013-08-14 14:37 . 2013-07-09 04:46 140288 ----a-w- c:\windows\SysWow64\cryptsvc.dll
2013-08-14 14:37 . 2013-07-09 04:46 103936 ----a-w- c:\windows\SysWow64\cryptnet.dll
2013-08-14 14:34 . 2013-07-19 01:58 2048 ----a-w- c:\windows\system32\tzres.dll
2013-08-14 14:34 . 2013-07-19 01:41 2048 ----a-w- c:\windows\SysWow64\tzres.dll
2013-08-14 14:32 . 2013-07-25 09:25 1888768 ----a-w- c:\windows\system32\WMVDECOD.DLL
2013-08-14 14:32 . 2013-07-25 08:57 1620992 ----a-w- c:\windows\SysWow64\WMVDECOD.DLL
2013-08-14 14:32 . 2013-07-09 05:51 1217024 ----a-w- c:\windows\system32\rpcrt4.dll
2013-08-14 14:32 . 2013-07-09 04:52 663552 ----a-w- c:\windows\SysWow64\rpcrt4.dll
2013-08-10 15:56 . 2013-08-10 15:57 -------- d-----w- c:\users\Sanjay\AppData\Local\ElevatedDiagnostics
2013-08-10 13:30 . 2013-08-10 13:30 -------- d-----w- c:\users\Sanjay\AppData\Local\Apple Computer
2013-08-10 13:30 . 2013-08-10 14:10 -------- d-----w- c:\users\Sanjay\AppData\Roaming\Apple Computer
2013-08-10 13:29 . 2013-08-24 07:59 -------- d-----w- c:\programdata\34BE82C4-E596-4e99-A191-52C6199EBF69
2013-08-10 13:29 . 2013-08-20 02:11 -------- d-----w- c:\programdata\Apple Computer
2013-08-10 13:28 . 2013-08-10 13:28 -------- d-----w- c:\users\Sanjay\AppData\Local\Apple
2013-08-10 13:28 . 2013-08-10 13:28 -------- d-----w- c:\program files\Bonjour
2013-08-10 13:28 . 2013-08-10 13:28 -------- d-----w- c:\program files (x86)\Bonjour
2013-08-10 13:28 . 2013-08-10 13:28 -------- d-----w- c:\programdata\Apple
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-08-21 18:43 . 2012-03-01 18:59 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-08-21 18:43 . 2012-03-01 18:59 692104 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-07-09 04:45 . 2013-08-14 14:28 44032 ----a-w- c:\windows\apppatch\acwow64.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrive1]
@="{F241C880-6982-4CE5-8CF7-7085BA96DA5A}"
[HKEY_CLASSES_ROOT\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A}]
2013-08-14 16:41 222832 ----a-w- c:\users\Sanjay\AppData\Local\Microsoft\SkyDrive\17.0.2015.0811\SkyDriveShell.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrive2]
@="{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E}"
[HKEY_CLASSES_ROOT\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E}]
2013-08-14 16:41 222832 ----a-w- c:\users\Sanjay\AppData\Local\Microsoft\SkyDrive\17.0.2015.0811\SkyDriveShell.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrive3]
@="{BBACC218-34EA-4666-9D7A-C78F2274A524}"
[HKEY_CLASSES_ROOT\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524}]
2013-08-14 16:41 222832 ----a-w- c:\users\Sanjay\AppData\Local\Microsoft\SkyDrive\17.0.2015.0811\SkyDriveShell.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"HP Deskjet 3520 series (NET)"="c:\program files\HP\HP Deskjet 3520 series\Bin\ScanToPCActivationApp.exe" [2012-01-31 2551656]
"ISUSPM"="c:\programdata\Macrovision\FLEXnet Connect\6\ISUSPM.exe" [2007-03-29 222128]
"swg"="c:\program files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2013-08-23 39408]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"RemoteControl10"="c:\program files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe" [2011-03-30 87336]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"HPOSD"="c:\program files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe" [2011-08-19 379960]
"HP CoolSense"="c:\program files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe" [2011-08-26 1342008]
"BCSSync"="c:\program files (x86)\Microsoft Office\Office14\BCSSync.exe" [2010-03-13 91520]
"HP Quick Launch"="c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe" [2012-03-05 578944]
"netxpert"="c:\program files (x86)\Airtel NetXpert\bin\sprtcmd.exe" [2011-06-03 206120]
"HP Software Update"="c:\program files (x86)\Hp\HP Software Update\HPWuSchd2.exe" [2011-10-28 49208]
"StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2013-03-28 642656]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]
.
c:\users\Sanjay\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Monitor Ink Alerts - HP Deskjet 3520 series (Network).lnk - c:\windows\system32\RunDll32.exe "c:\program files\HP\HP Deskjet 3520 series\bin\HPStatusBL.dll",RunDLLEntry SERIALNUMBER=CN27E1517P05T0;CONNECTION=NW;MONITOR=1; [2009-7-14 45568]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]
"LoadAppInit_DLLs"=1 (0x1)
.
R2 BBSvc;BingBar Service;c:\program files (x86)\Microsoft\BingBar\7.1.391.0\BBSvc.exe;c:\program files (x86)\Microsoft\BingBar\7.1.391.0\BBSvc.exe [x]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R2 HP Support Assistant Service;HP Support Assistant Service;c:\program files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe;c:\program files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe [x]
R2 Skype C2C Service;Skype C2C Service;c:\programdata\Skype\Toolbars\Skype C2C Service\c2c_service.exe;c:\programdata\Skype\Toolbars\Skype C2C Service\c2c_service.exe [x]
R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]
R3 amdiox64;AMD IO Driver;c:\windows\system32\drivers\amdiox64.sys;c:\windows\SYSNATIVE\drivers\amdiox64.sys [x]
R3 ATHDFU;Atheros Valkyrie USB BootROM;c:\windows\System32\Drivers\AthDfu.sys;c:\windows\SYSNATIVE\Drivers\AthDfu.sys [x]
R3 GamesAppService;GamesAppService;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe [x]
R3 lehidmini;Bluetooth Low Energy Hid Device;c:\windows\system32\drivers\leath_hid.sys;c:\windows\SYSNATIVE\drivers\leath_hid.sys [x]
R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTAZL6.SYS [x]
R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTDPV6.SYS [x]
R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTCNXT6.SYS [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys;c:\windows\SYSNATIVE\drivers\TsUsbGD.sys [x]
R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys;c:\windows\SYSNATIVE\Drivers\usbaapl64.sys [x]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe;c:\program files\Windows Live\Mesh\wlcrasvc.exe [x]
S0 amd_sata;amd_sata;c:\windows\system32\drivers\amd_sata.sys;c:\windows\SYSNATIVE\drivers\amd_sata.sys [x]
S0 amd_xata;amd_xata;c:\windows\system32\drivers\amd_xata.sys;c:\windows\SYSNATIVE\drivers\amd_xata.sys [x]
S0 amdkmpfd;AMD PCI Root Bus Lower Filter;c:\windows\system32\drivers\amdkmpfd.sys;c:\windows\SYSNATIVE\drivers\amdkmpfd.sys [x]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe;c:\windows\SYSNATIVE\atiesrxx.exe [x]
S2 AMD FUEL Service;AMD FUEL Service;c:\program files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe;c:\program files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [x]
S2 AODDriver4.2;AODDriver4.2;c:\program files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys;c:\program files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys [x]
S2 AtherosSvc;AtherosSvc;c:\program files (x86)\Bluetooth Suite\adminservice.exe;c:\program files (x86)\Bluetooth Suite\adminservice.exe [x]
S2 HPClientSvc;HP Client Services;c:\program files\Hewlett-Packard\HP Client Services\HPClientServices.exe;c:\program files\Hewlett-Packard\HP Client Services\HPClientServices.exe [x]
S2 hpsrv;HP Service;c:\windows\system32\Hpservice.exe;c:\windows\SYSNATIVE\Hpservice.exe [x]
S2 HPWMISVC;HPWMISVC;c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe;c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [x]
S2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]
S2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [x]
S2 NIS;Norton Internet Security;c:\program files (x86)\Norton Internet Security\Engine\19.9.1.14\ccSvcHst.exe;c:\program files (x86)\Norton Internet Security\Engine\19.9.1.14\ccSvcHst.exe [x]
S2 sprtsvc_netxpert;SupportSoft Sprocket Service (netxpert);c:\program files (x86)\Airtel NetXpert\bin\sprtsvc.exe;c:\program files (x86)\Airtel NetXpert\bin\sprtsvc.exe [x]
S2 tgsrvc_netxpert;SupportSoft Repair Service (netxpert);c:\program files (x86)\Airtel NetXpert\bin\tgsrvc.exe;c:\program files (x86)\Airtel NetXpert\bin\tgsrvc.exe [x]
S2 ZAtheros Bt&Wlan Coex Agent;ZAtheros Bt&Wlan Coex Agent;c:\program files (x86)\Bluetooth Suite\Ath_CoexAgent.exe;c:\program files (x86)\Bluetooth Suite\Ath_CoexAgent.exe [x]
S3 amdhub30;AMD USB 3.0 Hub Driver;c:\windows\system32\drivers\amdhub30.sys;c:\windows\SYSNATIVE\drivers\amdhub30.sys [x]
S3 amdxhc;AMD USB 3.0 Host Controller Driver;c:\windows\system32\drivers\amdxhc.sys;c:\windows\SYSNATIVE\drivers\amdxhc.sys [x]
S3 AthBTPort;Atheros Virtual Bluetooth Class;c:\windows\system32\DRIVERS\btath_flt.sys;c:\windows\SYSNATIVE\DRIVERS\btath_flt.sys [x]
S3 AtiHDAudioService;AMD Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW76.sys;c:\windows\SYSNATIVE\drivers\AtihdW76.sys [x]
S3 BBUpdate;BBUpdate;c:\program files (x86)\Microsoft\BingBar\7.1.391.0\SeaPort.exe;c:\program files (x86)\Microsoft\BingBar\7.1.391.0\SeaPort.exe [x]
S3 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\BASHDefs\20130715.001\BHDrvx64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\BASHDefs\20130715.001\BHDrvx64.sys [x]
S3 BTATH_A2DP;Bluetooth A2DP Audio Driver;c:\windows\system32\drivers\btath_a2dp.sys;c:\windows\SYSNATIVE\drivers\btath_a2dp.sys [x]
S3 btath_avdt;Atheros Bluetooth AVDT Service;c:\windows\system32\drivers\btath_avdt.sys;c:\windows\SYSNATIVE\drivers\btath_avdt.sys [x]
S3 BTATH_BUS;Atheros Bluetooth Bus;c:\windows\system32\drivers\btath_bus.sys;c:\windows\SYSNATIVE\drivers\btath_bus.sys [x]
S3 BTATH_HCRP;Bluetooth HCRP Server driver;c:\windows\system32\drivers\btath_hcrp.sys;c:\windows\SYSNATIVE\drivers\btath_hcrp.sys [x]
S3 BTATH_LWFLT;Bluetooth LWFLT Device;c:\windows\system32\DRIVERS\btath_lwflt.sys;c:\windows\SYSNATIVE\DRIVERS\btath_lwflt.sys [x]
S3 BTATH_RCP;Bluetooth AVRCP Device;c:\windows\system32\drivers\btath_rcp.sys;c:\windows\SYSNATIVE\drivers\btath_rcp.sys [x]
S3 BtFilter;BtFilter;c:\windows\system32\DRIVERS\btfilter.sys;c:\windows\SYSNATIVE\DRIVERS\btfilter.sys [x]
S3 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\NISx64\1309010.00E\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\NISx64\1309010.00E\ccSetx64.sys [x]
S3 clwvd;CyberLink WebCam Virtual Driver;c:\windows\system32\DRIVERS\clwvd.sys;c:\windows\SYSNATIVE\DRIVERS\clwvd.sys [x]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [x]
S3 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\IPSDefs\20130902.001\IDSvia64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\IPSDefs\20130902.001\IDSvia64.sys [x]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]
S3 RSP2STOR;Realtek PCIE CardReader Driver - P2;c:\windows\system32\DRIVERS\RtsP2Stor.sys;c:\windows\SYSNATIVE\DRIVERS\RtsP2Stor.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
S3 SymDS;Symantec Data Store;c:\windows\system32\drivers\NISx64\1309010.00E\SYMDS64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1309010.00E\SYMDS64.SYS [x]
S3 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NISx64\1309010.00E\SYMEFA64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1309010.00E\SYMEFA64.SYS [x]
S3 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NISx64\1309010.00E\Ironx64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1309010.00E\Ironx64.SYS [x]
S3 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\NISx64\1309010.00E\SYMNETS.SYS;c:\windows\SYSNATIVE\Drivers\NISx64\1309010.00E\SYMNETS.SYS [x]
S3 usbfilter;AMD USB Filter Driver;c:\windows\system32\DRIVERS\usbfilter.sys;c:\windows\SYSNATIVE\DRIVERS\usbfilter.sys [x]
.
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-08-28 16:41 1177552 ----a-w- c:\program files (x86)\Google\Chrome\Application\29.0.1547.62\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-09-03 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-03-01 18:43]
.
2013-09-03 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2013-01-04 08:15]
.
2013-09-03 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2013-01-04 08:15]
.
2013-08-14 c:\windows\Tasks\HPCeeScheduleForSanjay.job
- c:\program files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2011-07-15 12:43]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrive1]
@="{F241C880-6982-4CE5-8CF7-7085BA96DA5A}"
[HKEY_CLASSES_ROOT\CLSID\{F241C880-6982-4CE5-8CF7-7085BA96DA5A}]
2013-08-14 16:41 261744 ----a-w- c:\users\Sanjay\AppData\Local\Microsoft\SkyDrive\17.0.2015.0811\amd64\SkyDriveShell64.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrive2]
@="{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E}"
[HKEY_CLASSES_ROOT\CLSID\{A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E}]
2013-08-14 16:41 261744 ----a-w- c:\users\Sanjay\AppData\Local\Microsoft\SkyDrive\17.0.2015.0811\amd64\SkyDriveShell64.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\ SkyDrive3]
@="{BBACC218-34EA-4666-9D7A-C78F2274A524}"
[HKEY_CLASSES_ROOT\CLSID\{BBACC218-34EA-4666-9D7A-C78F2274A524}]
2013-08-14 16:41 261744 ----a-w- c:\users\Sanjay\AppData\Local\Microsoft\SkyDrive\17.0.2015.0811\amd64\SkyDriveShell64.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2012-01-04 1425408]
"AtherosBtStack"="c:\program files (x86)\Bluetooth Suite\BtvStack.exe" [2012-01-19 1016992]
"AthBtTray"="c:\program files (x86)\Bluetooth Suite\AthBtTray.exe" [2012-01-19 800416]
"SetDefault"="c:\program files\Hewlett-Packard\HP LaunchBox\SetDefault.exe" [2011-12-20 44880]
"Zune Launcher"="c:\program files\Zune\ZuneLauncher.exe" [2011-08-05 163552]
.
------- Supplementary Scan -------
.

uLocal Page = c:\windows\system32\blank.htm

mLocal Page = c:\windows\SysWOW64\blank.htm

IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~2\MICROS~1\Office14\ONBttnIE.dll/105
TCP: DhcpNameServer = 192.168.1.1
.
- - - - ORPHANS REMOVED - - - -
.
Wow6432Node-HKCU-Run-Pnamovro - c:\users\Sanjay\AppData\Roaming\mmcshext1.dll
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start
HKLM_Wow6432Node-ActiveSetup-{F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} - msiexec
HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe
.
.
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\services\NIS]
"ImagePath"="\"c:\program files (x86)\Norton Internet Security\Engine\19.9.1.14\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files (x86)\Norton Internet Security\Engine\19.9.1.14\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_8_800_94_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_8_800_94_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{05AC2CA4-9D93-32D8-AE673619A46BB764}\{B5C3A2C7-0F69-BCDD-BACA5675DFFD204D}\{69E387FB-63DC-7F36-9B03233CFCE1F807}*]
"RA4KGUJC6T6LBNJRIDQ63C2L6C1"=hex:01,00,01,00,00,00,00,00,f7,8a,3d,85,55,45,07,
   82,35,81,92,71,e8,29,5a,84,14,35,16,70,d8,6e,ff,61
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{094B2BCB-5F41-A489-844CA2903E1BF922}\{1B79708C-954D-DA8B-5F143B07D51E051A}\{8065E7BA-FA41-5074-25B3B36277F50BBE}*]
"RA4KGUJC6T6LBNJRIDQ63C2L6C1"=hex:01,00,01,00,00,00,00,00,f7,8a,3d,85,55,45,07,
   82,35,81,92,71,e8,29,5a,84,14,35,16,70,d8,6e,ff,61
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_8_800_94_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_8_800_94_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_8_800_94.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_8_800_94.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_8_800_94.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_8_800_94.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]
@Denied: (A) (Everyone)
"Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Schema Library\ActionsPane3]
@Denied: (A) (Everyone)
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]
"Key"="ActionsPane3"
"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-09-03 21:37:33
ComboFix-quarantined-files.txt 2013-09-03 16:07
.
Pre-Run: 406,531,420,160 bytes free
Post-Run: 406,965,080,064 bytes free
.
- - End Of File - - EEA1533FF0CD4813E1D2BDD52DCBC3CB
A36C5E4F47E84449FF07ED3517B43A31

AdvancedSetup · September 4, 2013

Great that looks pretty good overall. Let me have you run the following which will clean out quite a bit of other undesirable items for you.

STEP 03
Please download Malwarebytes Anti-Rootkit from here

Unzip the contents to a folder in a convenient location.
Open the folder where the contents were unzipped and run mbar.exe
Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
Click on the Cleanup button to remove any threats and reboot if prompted to do so.
Wait while the system shuts down and the cleanup process is performed.
Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt

STEP 04
Please download Junkware Removal Tool to your desktop.

Shutdown your antivirus to avoid any conflicts.
Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next reply message
When completed make sure to re-enable your antivirus

STEP 05
Please download AdwCleaner by Xplode to your desktop.

Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
If prompted by the User Account Control click Yes to allow it to run.
Under Actions click on the Delete button.
Click OK on all prompts.
You will be prompted to restart your computer. A text file will open after the restart.
Please post the entire contents of that logfile to your next reply.
You can find the logfile at C:\AdwCleaner[s1].txt where the number in brackets indicates how often it was run.

STEP 06

Please go here to run the online antivirus scannner from ESET.

Turn off the real time scanner of any existing antivirus program while performing the online scan
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the activex control to install
Click Start
Make sure that the option Remove found threats is unticked
Click on Advanced Settings and ensure these options are ticked:
- Scan for potentially unwanted applications
- Scan for potentially unsafe applications
- Enable Anti-Stealth Technology
Click Scan
Wait for the scan to finish
If any threats were found, click the 'List of found threats' , then click Export to text file....
Save it to your desktop, then please copy and paste that log as a reply to this topic.

STEP 07
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

Double-click to run it. When the tool opens click Yes to disclaimer.
Press the Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Aishwarya · September 4, 2013

Hey

Ran all the scans as advised. The various logs are as under.

Since the message was too long FRST.txt and ADDITION.txt has been attached with the message.

Meanwhile today, there were no malicious sites blocked bubble messages from MBAM. Also the sites did not get redirected.

1) Mbar-log.txt

Malwarebytes Anti-Rootkit BETA 1.07.0.1005
www.malwarebytes.org

Database version: v2013.09.04.05

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16660
Sanjay :: SANJAY-HP [administrator]

04-09-2013 18:53:12
mbar-log-2013-09-04 (18-53-12).txt

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

2) system-log.txt

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1005

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 10.0.9200.16660

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 1.896000 GHz
Memory total: 3734364160, free: 1842872320

Downloaded database version: v2013.09.04.05
Downloaded database version: v2013.08.06.01
=======================================
------------ Kernel report ------------
09/04/2013 18:53:05
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_AuthenticAMD.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\compbatt.sys
\SystemRoot\system32\drivers\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\amd_sata.sys
\SystemRoot\system32\drivers\storport.sys
\SystemRoot\system32\drivers\amd_xata.sys
\SystemRoot\system32\drivers\amdsata.sys
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\wd.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\system32\drivers\hpdskflt.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\drivers\amdkmpfd.sys
\SystemRoot\system32\drivers\cdrom.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\ws2ifsl.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\drivers\blbdrive.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\drivers\amdppm.sys
\SystemRoot\system32\DRIVERS\atikmpag.sys
\SystemRoot\system32\DRIVERS\atikmdag.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\athrx.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\drivers\amdxhc.sys
\SystemRoot\system32\drivers\USBD.SYS
\SystemRoot\system32\DRIVERS\usbfilter.sys
\SystemRoot\system32\drivers\usbohci.sys
\SystemRoot\system32\drivers\USBPORT.SYS
\SystemRoot\system32\drivers\usbehci.sys
\SystemRoot\system32\drivers\i8042prt.sys
\SystemRoot\system32\drivers\kbdclass.sys
\SystemRoot\system32\drivers\SynTP.sys
\SystemRoot\system32\drivers\mouclass.sys
\SystemRoot\system32\DRIVERS\RtsP2Stor.sys
\SystemRoot\system32\DRIVERS\Rt64win7.sys
\SystemRoot\system32\DRIVERS\Accelerometer.sys
\SystemRoot\system32\drivers\CmBatt.sys
\SystemRoot\system32\drivers\wmiacpi.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\clwvd.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\serscan.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\drivers\btath_bus.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\drivers\amdhub30.sys
\SystemRoot\system32\drivers\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\AtihdW76.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\DRIVERS\stwrt64.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_diskdump.sys
\SystemRoot\System32\Drivers\dump_amd_sata.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\btfilter.sys
\SystemRoot\System32\Drivers\BTHUSB.sys
\SystemRoot\System32\Drivers\bthport.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\system32\DRIVERS\rfcomm.sys
\SystemRoot\system32\drivers\BthEnum.sys
\SystemRoot\system32\DRIVERS\bthpan.sys
\SystemRoot\system32\drivers\btath_rcp.sys
\SystemRoot\system32\drivers\HIDCLASS.SYS
\SystemRoot\system32\drivers\HIDPARSE.SYS
\SystemRoot\system32\drivers\btath_avdt.sys
\SystemRoot\system32\drivers\btath_a2dp.sys
\SystemRoot\system32\drivers\btath_hcrp.sys
\SystemRoot\system32\DRIVERS\btath_flt.sys
\SystemRoot\system32\DRIVERS\btath_lwflt.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\??\C:\Windows\system32\drivers\mbam.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\??\C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\drivers\NISx64\1309010.00E\SYMDS64.SYS
\SystemRoot\system32\drivers\NISx64\1309010.00E\ccSetx64.sys
\SystemRoot\system32\drivers\NISx64\1309010.00E\SYMEFA64.SYS
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\IPSDefs\20130902.001\IDSvia64.sys
\??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS
\SystemRoot\system32\drivers\NISx64\1309010.00E\SRTSPX64.SYS
\SystemRoot\System32\Drivers\NISx64\1309010.00E\SYMNETS.SYS
\SystemRoot\system32\drivers\NISx64\1309010.00E\Ironx64.SYS
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\BASHDefs\20130715.001\BHDrvx64.sys
\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys
\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys
\SystemRoot\System32\Drivers\NISx64\1309010.00E\SRTSP64.SYS
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\VirusDefs\20130903.001_6d4\EX64.SYS
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\VirusDefs\20130903.001_6d4\ENG64.SYS
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
\Windows\System32\shell32.dll
\Windows\System32\psapi.dll
\Windows\System32\kernel32.dll
\Windows\System32\user32.dll
\Windows\System32\msvcrt.dll
\Windows\System32\msctf.dll
\Windows\System32\nsi.dll
\Windows\System32\normaliz.dll
\Windows\System32\urlmon.dll
\Windows\System32\Wldap32.dll
\Windows\System32\setupapi.dll
\Windows\System32\imm32.dll
\Windows\System32\gdi32.dll
\Windows\System32\iertutil.dll
\Windows\System32\shlwapi.dll
\Windows\System32\imagehlp.dll
\Windows\System32\ws2_32.dll
\Windows\System32\clbcatq.dll
\Windows\System32\lpk.dll
\Windows\System32\usp10.dll
\Windows\System32\difxapi.dll
\Windows\System32\oleaut32.dll
\Windows\System32\wininet.dll
\Windows\System32\rpcrt4.dll
\Windows\System32\sechost.dll
\Windows\System32\ole32.dll
\Windows\System32\comdlg32.dll
\Windows\System32\advapi32.dll
\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
\Windows\System32\devobj.dll
\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
\Windows\System32\wintrust.dll
\Windows\System32\KernelBase.dll
\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
\Windows\System32\cfgmgr32.dll
\Windows\System32\crypt32.dll
\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
\Windows\System32\comctl32.dll
\Windows\System32\msasn1.dll
\Windows\SysWOW64\normaliz.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa8004b5f060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000006a\
Lower Device Object: 0xfffffa8004a359c0
Lower Device Driver Name: \Driver\amd_sata\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa8004b5f060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8004a61870, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8004b5f060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8004a62b10, DeviceName: Unknown, DriverName: \Driver\hpdskflt\
DevicePointer: 0xfffffa8004a39ac0, DeviceName: Unknown, DriverName: \Driver\amd_xata\
DevicePointer: 0xfffffa8004a359c0, DeviceName: \Device\0000006a\, DriverName: \Driver\amd_sata\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: DD0B171

Partition information:

    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048 Numsec = 407552
    Partition file system is NTFS
    Partition is bootable

    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 409600 Numsec = 934070272

    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 934479872 Numsec = 42080256

    Partition 3 type is Other (0xc)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 976560128 Numsec = 210944

Disk Size: 500107862016 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-976753168-976773168)...
Done!
Scan finished
=======================================

Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\Bootstrap_0_0_2048_i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_r.mbam...
Removal finished
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1005

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 10.0.9200.16660

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 1.896000 GHz
Memory total: 3734364160, free: 1682624512

3) JRT.txt

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.5.7 (09.01.2013:1)
OS: Windows 7 Home Basic x64
Ran by Sanjay on 04-09-2013 at 19:16:42.20
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

~~~ Registry Keys

Failed to delete: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{1AD27395-1659-4DFF-A319-2CFA243861A5}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{2CE4D4CF-B278-4126-AD1E-B622DA2E8339}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\1clickdownload
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-1156539884-3256431676-2142589227-1001\Software\SweetIM
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\babylon
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\prod.cap
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\mybabylontb_rasapi32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\mybabylontb_rasmancs
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{1ae46c09-2ab8-4ee5-88fb-08cd0ff7f2df}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{d43b3890-80c7-4010-a95d-1e77b5924dc3}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}

~~~ Files

Successfully deleted: [File] "C:\Users\Sanjay\appdata\local\google\chrome\user data\default\bprotector web data"
Successfully deleted: [File] "C:\Users\Sanjay\appdata\local\google\chrome\user data\default\bprotectorpreferences"

~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\babylon"
Successfully deleted: [Folder] "C:\ProgramData\browserdefender"
Successfully deleted: [Folder] "C:\Users\Sanjay\appdata\locallow\delta"
Successfully deleted: [Folder] "C:\Program Files (x86)\torntv.com"
Successfully deleted: [Empty Folder] C:\Users\Sanjay\appdata\local\{1457379A-D0FE-4C41-A615-8F78C0D53AC6}
Successfully deleted: [Empty Folder] C:\Users\Sanjay\appdata\local\{6CEF5865-46F0-49CD-B3F7-70912C4D1223}
Successfully deleted: [Empty Folder] C:\Users\Sanjay\appdata\local\{9E1E3066-3D17-4D0B-A7C3-60593A4DE760}
Successfully deleted: [Empty Folder] C:\Users\Sanjay\appdata\local\{F5557F2E-A266-43C7-AAA3-BA15D962076C}

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 04-09-2013 at 19:32:59.43
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

4) Adwcleaner(s0).txt

# AdwCleaner v3.002 - Report created 04/09/2013 at 19:44:59
# Updated 01/09/2013 by Xplode
# Operating System : Windows 7 Home Basic Service Pack 1 (64 bits)
# Username : Sanjay - SANJAY-HP
# Running from : C:\Users\Sanjay\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

File Deleted : C:\Users\Sanjay\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_eooncjejnppfjjklapaamhcdmjbilmde_0.localstorage

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\jbpkiefagocgkmemidfngdkamloieekf
Key Deleted : HKCU\Software\5ce8fd8e235ef13
Key Deleted : HKLM\SOFTWARE\5ce8fd8e235ef13
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{608D3067-77E8-463D-9084-908966806826}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{2CE4D4CF-B278-4126-AD1E-B622DA2E8339}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{D43B3890-80C7-4010-A95D-1E77B5924DC3}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16660

-\\ Mozilla Firefox v

[ File : C:\Users\Sanjay\AppData\Roaming\Mozilla\Firefox\Profiles\0\prefs.js ]

-\\ Google Chrome v29.0.1547.62

[ File : C:\Users\Sanjay\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted : homepage

*************************

AdwCleaner[R0].txt - [2860 octets] - [04/09/2013 19:42:50]
AdwCleaner[s0].txt - [2799 octets] - [04/09/2013 19:44:59]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [2859 octets] ##########

5) ESET Online scan

C:\Qoobox\Quarantine\C\Users\Sanjay\AppData\Roaming\mmcshext1.dll.vir a variant of Win32/Ponmocup.FS Trojan

FRST.txt Addition.txt

AdvancedSetup · September 4, 2013

I thought we had removed all versions of Java but it's still showing up.

Please uninstall ALL version of Java and reboot the computer.

J2SE Runtime Environment 5.0
Java 7 Update 25
Java Auto Updater

Then run the following

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Aishwarya · September 5, 2013

I uninstalled the

J2SE Runtime Environment 5.0
Java 7 Update 25 but could not find JAva Auto updater.

let me know if it is still there and how to find it.

Thanks

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 05-09-2013
Ran by Sanjay at 2013-09-05 08:15:00 Run:1
Running from C:\Users\Sanjay\Desktop
Boot Mode: Normal
==============================================

Content of fixlist:
*****************
HKLM-x32\...\Run: [sunJavaUpdateSched] - C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [253816 2013-03-12] (Oracle Corporation)
BHO-x32: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.5.0\bin\ssv.dll No File
BHO-x32: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.5.0\bin\jp2ssv.dll No File
FF Plugin-x32: @java.com/DTPlugin,version=10.9.2 - C:\Windows\SysWOW64\npDeployJava1.dll (Oracle Corporation)

*****************

HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\SunJavaUpdateSched => Value not found.
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} => Key deleted successfully.
HKCR\Wow6432Node\CLSID\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} => Key deleted successfully.
HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9} => Key deleted successfully.
HKCR\Wow6432Node\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9} => Key deleted successfully.
HKLM\Software\Wow6432Node\MozillaPlugins\@java.com/DTPlugin,version=10.9.2 => Key deleted successfully.
C:\Windows\SysWOW64\npDeployJava1.dll => Moved successfully.

==== End of Fixlog ====

AdvancedSetup · September 5, 2013

How is the computer running now?

Are there still any signs of an infection or other issues related to malware?

Please download Security Check from here or here.

Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Aishwarya · September 5, 2013

Hi

Do you not sleep? Thanks for your prompt reply.

The comp seems to be running better. No pop up message from MBAM abot blocking malicious websites. Also, the sites are now not getting redirected to bogus/spam sites.

However, I checked and there is still one problem that persists.

There are some video files on my laptop (They were copied on to this laptop from another laptop). They were running fine on the other laptop. However when I try to play them on this comp I get a message that says," Windows Media PLayer has stopped working. A problem caused the program to stop working correctly .Windows will close the program and notify you if a solution is available."

I tried 2-3 times but got The same message. On the 4th attempt the comp froze/hanged and I had to restart it.

This problem was there before we started the clean up process and it still exists. What could it be? They are all .avi files.

Please find the log that you requested below.

Results of screen317's Security Check version 0.99.73
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 10
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Norton Internet Security
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.75.0.1300
Adobe Reader 10.1.0 Adobe Reader out of Date!
Google Chrome 29.0.1547.57
Google Chrome 29.0.1547.62
````````Process Check: objlist.exe by Laurent````````
Norton ccSvcHst.exe
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
Malwarebytes' Anti-Malware mbamscheduler.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 2%
````````````````````End of Log``````````````````````

AdvancedSetup · September 5, 2013

Please uninstall your Adobe Reader and then get the latest 11.x version directly from Adobe.com make sure you uncheck any additional add-on offers such as Java, or McAfee, Norton, etc... Just get the Adobe Reader.

As for the video it might simply be that you need an updated decoder or it could be that the video file is in fact no longer a real video and has been corrupted or encrypted by some type of infection or hardware issue.

If you have a small sample video that you can zip up and attach I'll take a look and see if it is still a real video or not.

You can also try installing the VLC Player which is great free player for video, music files.

If there is nothing else then I'll go ahead and give you the following clean up advice and wish you the best.

At this time there are no more signs of an infection on your system.
However if you are still seeing any signs of an infection please let me know.

Let's go ahead and remove the tools and logs we've used during this process.

Most of the tools used are potentially dangerous to use unsupervised or if ran at the wrong time.
They are often updated daily so if you went to use them again in the future they would be outdated anyways.

The following procedures will implement some cleanup procedures to remove these tools.
It will also reset your System Restore by flushing out previous restore points and create a new restore point.
It will also remove all the backups our tools may have created.

Uninstall ComboFix (if used):

Turn off all active protection software including your antivirus.
Push the "Windows key" + "R" (between the "Ctrl" button and "Alt" Button)
Please copy and past the following into the box ComboFix /Uninstall and click OK.
Note the space between the X and the /Uninstall, it needs to be there.

Remove the rest of the tools used:

Please download OTCleanIt and save it to your Desktop. This tool will remove all the tools we used to clean your pc.

Double-click OTCleanIt.exe.
Click the CleanUp! button.
Select Yes when the "Begin cleanup Process?" prompt appears.
If you are prompted to Reboot during the cleanup, select Yes.
The tool will delete itself once it finishes, if not go ahead and delete it by yourself.
If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

AdwCleaner Removal:

Double click on AdwCleaner.exe to run the tool.
Click on Uninstall
Confirm with Yes

ESET antivirus Removal:

This tool can be uninstalled via the Control Panel, Programs, Uninstall

If there are any other left over Folders, Files, Logs then you can delete them on your own.

Please visit the following link to see how to delete old System Restore Points. Please delete all of them and create a new one at this time.
How to Delete System Protection Restore Points in Windows 7 and Windows 8

Remove all but the most recent Restore Point on Windows XP

As Java seems to get exploited on a regular basis I advise not using Java if possible but to at least disable java in your web browsers
How do I disable Java in my web browser? - Disable Java

A lot of reading here but if you take the time to read a bit of it you'll see why/how infections and general damage are so easily inflicted on the computer. There is also advice on how to prevent it and keep the system working well. Don't forget about good, solid backups of your data to an external drive that is not connected except when backing up your data. If you leave a backup drive connected and you do get infected it can easily damage, encrypt, delete, or corrupt your backups as well and then you'd lose all data.
Nothing is 100% bulletproof but with a little bit of education you can certainly swing things in your favor.

If you're not currently using Malwarebytes PRO then you may want to consider purchasing the product which can also help greatly reduce the risk of a future infection.

Aishwarya · September 6, 2013

Hi

There is still some infection I suppose...

1) laptop hangs/ freezes suddenly.. Today it is happening frequently

2)The link of our topic is not opening properly. I tried opening it through a new web pagge... Still not opening properly. Similarly my Facebook page.

3) I downloaded VLC player and was able to open my videos. Will send U a clip later as I am messaging you from my phone

4)Have downloaded the latest version of Adobe.

5) I couldn't find any Java control panel or Java plugins to disable Java.

6) I am going out of town today for a week and will not have access to my laptop. Can I request you to please keep the topic OPEN until I get back?

Really appreciate all your help so far. Let's try again to resolve this issue once I am back.

AdvancedSetup · September 6, 2013

Well I will probably close the topic but once you get back and you're ready to look into it further just send me a PM and I'll reopen the topic.

Please see if the following helps at all.

Please visit each of the following sites and lets reset all of your browsers back to defaults to prevent unexpected issues.

If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer

How to reset Internet Explorer settings

Firefox

Restore Firefox Default Settings Without Uninstalling It

Chrome

Chrome - Reset browser settings

Opera

How to Perform a (really) clean Reinstall of Opera

AdvancedSetup · September 12, 2013

bump to keep open

Aishwarya · September 12, 2013

Hello!!

Thanks for keeping the topic open while I was away.

Ok...So this is what happened today.

In the morning I tried working on the net but whatever the isssue/infection wouldnt let me access any web page. The laptop was hanging too often.

I couldnt even get as far as opening my mailbox before it hung.

Finally my husband, just reformatted the whole thing. Since then it seems to be working fine (as of now).

Now what?

AdvancedSetup · September 13, 2013

Well I suppose that's up to you. We can do some basic scans to see what is currently installed and if anything sticks out as bad or not.

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

When done, DDS will open two (2) logs:
- DDS.txt
- Attach.txt

Save both reports to your desktop
Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt
You can ignore the note about zipping the Attach.txt file and just post it or attach it.

Aishwarya · September 13, 2013

Hi

Please find the logs below

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16421
Run by Aishwarya at 20:06:50 on 2013-09-13
Microsoft Windows 7 Home Basic 6.1.7601.1.1252.91.1033.18.3561.1466 [GMT 5.5:30]
.
AV: Norton Internet Security *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Hpservice.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
C:\Program Files (x86)\Bluetooth Suite\adminservice.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Bluetooth Suite\Ath_CoexAgent.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files (x86)\Bluetooth Suite\BtvStack.exe
C:\Program Files (x86)\Bluetooth Suite\AthBtTray.exe
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files\Hewlett-Packard\HP LaunchBox\HPTaskBar1.exe
C:\Program Files\Hewlett-Packard\HP LaunchBox\HPTaskBar2.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\ccSvcHst.exe
C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\ccSvcHst.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
C:\Program Files (x86)\Microsoft\BingBar\7.2.241.0\SeaPort.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe
C:\Windows\system32\taskhost.exe
C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Zune\ZuneWlanCfgSvc.exe
C:\Program Files\Zune\WMZuneComm.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.

mWinlogon: Userinit = userinit.exe
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\coieplg.dll
BHO: SteadyVideoBHO Class: {6C680BAE-655C-4E3D-8FC4-E6A520C3D928} - C:\Program Files (x86)\AMD\SteadyVideo\SteadyVideo.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\ips\ipsbho.dll
BHO: CIESpeechBHO Class: {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\7.2.241.0\BingExt.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\coieplg.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\coieplg.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\Microsoft\BingBar\7.2.241.0\BingExt.dll
mRun: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
mRun: [HP CoolSense] C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Add to Google Photos Screensa&ver - C:\Windows\System32\GPhotos.scr/200
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {7815BE26-237D-41A8-A98F-F7BD75F71086} - {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll
IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{90D695E0-BB15-4962-9889-96B601724FF9} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{ABE05FEF-329C-4F29-9263-922BA5E9FA4D} : DHCPNameServer = 40.24.1.201 40.24.1.202
Filter: video/mp4 - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files (x86)\AMD\SteadyVideo\VideoMIMEFilter.dll
Filter: video/x-flv - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files (x86)\AMD\SteadyVideo\VideoMIMEFilter.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
mASetup: {F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} - msiexec /fu {F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} /qn
x64-BHO: SteadyVideoBHO Class: {6C680BAE-655C-4E3D-8FC4-E6A520C3D928} - C:\Program Files\AMD\SteadyVideo\SteadyVideo.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-Run: [synTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [sysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [AtherosBtStack] "C:\Program Files (x86)\Bluetooth Suite\BtvStack.exe"
x64-Run: [AthBtTray] "C:\Program Files (x86)\Bluetooth Suite\AthBtTray.exe"
x64-Run: [setDefault] C:\Program Files\Hewlett-Packard\HP LaunchBox\SetDefault.exe
x64-Run: [Zune Launcher] "C:\Program Files\Zune\ZuneLauncher.exe"
x64-Filter: video/mp4 - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files\AMD\SteadyVideo\VideoMIMEFilter.dll
x64-Filter: video/x-flv - {20C75730-7C25-476B-95DC-C65810F9E489} - C:\Program Files\AMD\SteadyVideo\VideoMIMEFilter.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 amd_sata;amd_sata;C:\Windows\System32\drivers\amd_sata.sys [2011-12-13 82048]
R0 amd_xata;amd_xata;C:\Windows\System32\drivers\amd_xata.sys [2011-12-13 42624]
R0 amdkmpfd;AMD PCI Root Bus Lower Filter;C:\Windows\System32\drivers\amdkmpfd.sys [2012-2-2 31872]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2012-2-11 235520]
R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2012-2-10 361984]
R2 AtherosSvc;AtherosSvc;C:\Program Files (x86)\Bluetooth Suite\AdminService.exe [2012-1-20 106144]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2011-9-10 86072]
R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-10-11 346168]
R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-11-23 227896]
R2 hpsrv;HP Service;C:\Windows\System32\hpservice.exe [2011-5-14 30520]
R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2011-11-30 34872]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-9-11 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-9-11 701512]
R2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\ccsvchst.exe [2013-9-12 138272]
R2 ZAtheros Bt&Wlan Coex Agent;ZAtheros Bt&Wlan Coex Agent;C:\Program Files (x86)\Bluetooth Suite\Ath_CoexAgent.exe [2012-1-20 158880]
R3 amdhub30;AMD USB 3.0 Hub Driver;C:\Windows\System32\drivers\amdhub30.sys [2011-10-27 102528]
R3 amdiox64;AMD IO Driver;C:\Windows\System32\drivers\amdiox64.sys [2012-5-15 46136]
R3 amdxhc;AMD USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\amdxhc.sys [2011-10-27 219776]
R3 AtiHDAudioService;AMD Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2011-12-6 95248]
R3 BBUpdate;BBUpdate;C:\Program Files (x86)\Microsoft\BingBar\7.2.241.0\SeaPort.EXE [2013-7-23 240288]
R3 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\BASHDefs\20130903.002\BHDrvx64.sys [2013-9-3 1525336]
R3 BTATH_BUS;Atheros Bluetooth Bus;C:\Windows\System32\drivers\btath_bus.sys [2012-1-20 30368]
R3 ccSet_NIS;Norton Internet Security Settings Manager;C:\Windows\System32\drivers\NISx64\1309010.00E\ccsetx64.sys [2013-9-12 167072]
R3 clwvd;CyberLink WebCam Virtual Driver;C:\Windows\System32\drivers\clwvd.sys [2010-7-28 31088]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-9-11 140376]
R3 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\IPSDefs\20130911.001\IDSviA64.sys [2013-9-12 520280]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-9-11 25928]
R3 RSP2STOR;Realtek PCIE CardReader Driver - P2;C:\Windows\System32\drivers\RtsP2Stor.sys [2012-5-15 258664]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2012-5-15 565352]
R3 SymDS;Symantec Data Store;C:\Windows\System32\drivers\NISx64\1309010.00E\symds64.sys [2013-9-12 451192]
R3 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\NISx64\1309010.00E\symefa64.sys [2013-9-12 1129120]
R3 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\NISx64\1309010.00E\ironx64.sys [2013-9-12 190072]
R3 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\NISx64\1309010.00E\symnets.sys [2013-9-12 405624]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2012-5-15 56448]
S2 BBSvc;BingBar Service;C:\Program Files (x86)\Microsoft\BingBar\7.2.241.0\BBSvc.EXE [2013-7-23 193696]
S3 AthBTPort;Atheros Virtual Bluetooth Class;C:\Windows\System32\drivers\btath_flt.sys [2012-1-20 36000]
S3 ATHDFU;Atheros Valkyrie USB BootROM;C:\Windows\System32\drivers\AthDfu.sys [2012-1-20 51872]
S3 BTATH_A2DP;Bluetooth A2DP Audio Driver;C:\Windows\System32\drivers\btath_a2dp.sys [2012-1-20 339616]
S3 btath_avdt;Atheros Bluetooth AVDT Service;C:\Windows\System32\drivers\btath_avdt.sys [2012-1-20 110752]
S3 BTATH_HCRP;Bluetooth HCRP Server driver;C:\Windows\System32\drivers\btath_hcrp.sys [2012-1-20 167584]
S3 BTATH_LWFLT;Bluetooth LWFLT Device;C:\Windows\System32\drivers\btath_lwflt.sys [2012-1-20 68256]
S3 BTATH_RCP;Bluetooth AVRCP Device;C:\Windows\System32\drivers\btath_rcp.sys [2012-1-20 280992]
S3 BtFilter;BtFilter;C:\Windows\System32\drivers\btfilter.sys [2012-1-20 550560]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 lehidmini;Bluetooth Low Energy Hid Device;C:\Windows\System32\drivers\leath_hid.sys [2012-1-20 36128]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-14 292864]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-14 1485312]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-14 740864]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-21 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-21 31232]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-23 57184]
.
=============== Created Last 30 ================
.
2013-09-13 13:57:24 -------- d-----w- C:\Windows\System32\ms-MY
2013-09-13 13:26:00 -------- d-----w- C:\Users\Aishwarya\AppData\Local\Google
2013-09-12 17:00:16 -------- d-----w- C:\Users\Aishwarya\AppData\Local\CrashDumps
2013-09-12 11:07:07 737952 ----a-w- C:\Windows\System32\drivers\NISx64\1309010.00E\srtsp64.sys
2013-09-12 11:07:07 451192 ----a-r- C:\Windows\System32\drivers\NISx64\1309010.00E\symds64.sys
2013-09-12 11:07:07 405624 ----a-w- C:\Windows\System32\drivers\NISx64\1309010.00E\symnets.sys
2013-09-12 11:07:07 37536 ----a-w- C:\Windows\System32\drivers\NISx64\1309010.00E\srtspx64.sys
2013-09-12 11:07:07 190072 ----a-w- C:\Windows\System32\drivers\NISx64\1309010.00E\ironx64.sys
2013-09-12 11:07:07 167072 ----a-w- C:\Windows\System32\drivers\NISx64\1309010.00E\ccsetx64.sys
2013-09-12 11:07:07 1129120 ----a-w- C:\Windows\System32\drivers\NISx64\1309010.00E\symefa64.sys
2013-09-12 11:07:03 -------- d-----w- C:\Windows\System32\drivers\NISx64\1309010.00E
2013-09-11 17:06:50 425345024 ----a-w- C:\ProgramData\Microsoft\OEMOffice14\Office14\Updates\OFFICESUITEWWSP1-X-NONE.MSP
2013-09-11 04:50:24 33240 ----a-w- C:\Windows\System32\drivers\GEARAspiWDM.sys
2013-09-11 04:50:20 125872 ----a-w- C:\Windows\System32\GEARAspi64.dll
2013-09-11 04:50:20 106928 ----a-w- C:\Windows\SysWow64\GEARAspi.dll
2013-09-11 04:50:05 -------- d-----w- C:\Windows\System32\drivers\NBRTWizardx64\0600000.04A
2013-09-11 04:50:05 -------- d-----w- C:\Windows\System32\drivers\NBRTWizardx64
2013-09-11 04:50:03 -------- d-----w- C:\Program Files (x86)\Norton Bootable Recovery Tool Wizard
2013-09-11 04:22:58 -------- d-----w- C:\Program Files (x86)\Common Files\Symantec Shared
2013-09-11 04:17:56 -------- d-----w- C:\Users\Aishwarya\AppData\Roaming\Malwarebytes
2013-09-11 04:17:47 -------- d-----w- C:\ProgramData\Malwarebytes
2013-09-11 04:17:46 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys
2013-09-11 04:17:46 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-09-11 04:16:58 -------- d-----w- C:\Users\Aishwarya\AppData\Local\Programs
2013-09-11 04:13:03 8795216 ----a-w- C:\ProgramData\Microsoft\BingBar\BBSvc\7.1.391.0oemBingBarSetup-Partner.EXE
2013-09-11 03:58:50 -------- d-----w- C:\Users\Aishwarya\AppData\Local\AMD
2013-09-11 03:58:45 -------- d-----w- C:\Users\Aishwarya\AppData\Local\BMExplorer
2013-09-11 03:58:34 -------- d-----w- C:\Users\Aishwarya\AppData\Local\ATI
2013-09-11 03:58:28 -------- d-----w- C:\Users\Aishwarya\AppData\Roaming\Atheros
2013-09-11 03:58:19 -------- d-----w- C:\Users\Aishwarya\AppData\Roaming\Synaptics
2013-09-11 03:54:31 -------- d-----w- C:\Users\Aishwarya\AppData\Roaming\hpqlog
2013-09-11 03:54:16 -------- d-----w- C:\Users\Aishwarya\AppData\Local\Hewlett-Packard
2013-09-11 03:54:08 2622464 ----a-w- C:\Windows\System32\wucltux.dll
2013-09-11 03:54:02 99840 ----a-w- C:\Windows\System32\wudriver.dll
2013-09-11 03:53:54 36864 ----a-w- C:\Windows\System32\wuapp.exe
2013-09-11 03:53:54 186752 ----a-w- C:\Windows\System32\wuwebv.dll
2013-09-11 03:53:10 -------- d-----w- C:\Users\Aishwarya\AppData\Local\RemEngine
2013-09-11 03:53:06 -------- d-----w- C:\Users\Aishwarya\AppData\Local\Hewlett-Packard_Company
.
==================== Find3M ====================
.
2013-09-11 14:04:08 175736 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
.
============= FINISH: 20:07:07.93 ===============

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Basic
Boot Device: \Device\HarddiskVolume1
Install Date: 11-09-2013 09:20:54
System Uptime: 13-09-2013 18:44:41 (2 hours ago)
.
Motherboard: Hewlett-Packard | | 184A
Processor: AMD A8-4500M APU with Radeon HD Graphics | Socket FT1 | 1900/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 445 GiB total, 406.668 GiB free.
D: is FIXED (NTFS) - 20 GiB total, 2.171 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP3: 11-09-2013 09:23:39 - Windows Update
RP4: 12-09-2013 19:17:50 - HPSF Applying updates
RP5: 13-09-2013 18:49:06 - Windows Update
.
==== Installed Programs ======================
.
Adobe Flash Player 11 ActiveX 64-bit
Adobe Reader X (10.1.0) MUI
Adobe Shockwave Player 11.6
AMD Accelerated Video Transcoding
AMD APP SDK Runtime
AMD Catalyst Install Manager
AMD Fuel
AMD Steady Video Plug-In
AMD VISION Engine Control Center
Atheros Bluetooth Suite (64)
Atheros Driver Installation Program
Bejeweled 3
Bing Bar
Blackhawk Striker 2
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Chuzzle Deluxe
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Cradle of Rome 2
CyberLink PowerDVD
CyberLink YouCam
D3DX10
Dora's World Adventure
ESU for Microsoft Windows 7 SP1
Evernote v. 4.5.2
Farm Frenzy
Farmscapes
FATE
Final Drive Fury
Hewlett-Packard ACLM.NET v1.1.2.0
Hoyle Card Games
HP 3D DriveGuard
HP Auto
HP Client Services
HP CoolSense
HP Customer Experience Enhancements
HP Documentation
HP Games
HP Launch Box
HP On Screen Display
HP Power Manager
HP Quick Launch
HP Recovery Manager
HP Security Assistant
HP Setup
HP Setup Manager
HP Software Framework
HP Support Assistant
IDT Audio
Jewel Match 3
Jewel Quest Mysteries: The Seventh Gate Collector's Edition
John Deere Drive Green
Junk Mail filter update
Letters from Nowhere 2
Luxor HD
Mah Jong Medley
Malwarebytes Anti-Malware version 1.75.0.1300
Mesh Runtime
Microsoft Application Error Reporting
Microsoft Office 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
MSVCRT
MSVCRT_amd64
Norton Bootable Recovery Tool Wizard
Norton Internet Security
opensource
Penguins!
Picasa 3
Plants vs. Zombies - Game of the Year
PlayReady PC Runtime x86
Poker Superstars III
Polar Bowler
Polar Golfer
Realtek Ethernet Controller Driver
Realtek PCIE Card Reader
RollerCoaster Tycoon 3: Platinum
Skype™ 5.6
swMSM
Synaptics Pointing Device Driver
The Treasures of Mystery Island: The Ghost Ship
Torchlight
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life
WildTangent Games App (HP Games)
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Mobile Device Updater Component
Zuma's Revenge
Zune
Zune Language Pack (CHS)
Zune Language Pack (CHT)
Zune Language Pack (CSY)
Zune Language Pack (DAN)
Zune Language Pack (DEU)
Zune Language Pack (ELL)
Zune Language Pack (ESP)
Zune Language Pack (FIN)
Zune Language Pack (FRA)
Zune Language Pack (HUN)
Zune Language Pack (IND)
Zune Language Pack (ITA)
Zune Language Pack (JPN)
Zune Language Pack (KOR)
Zune Language Pack (MSL)
Zune Language Pack (NLD)
Zune Language Pack (NOR)
Zune Language Pack (PLK)
Zune Language Pack (PTB)
Zune Language Pack (PTG)
Zune Language Pack (RUS)
Zune Language Pack (SVE)
.
==== Event Viewer Messages From Past Week ========
.
13-09-2013 18:55:23, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f0902: Update for Windows 7 for x64-based Systems (KB2808679).
13-09-2013 18:55:23, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f0902: Update for Windows 7 for x64-based Systems (KB2799926).
13-09-2013 18:55:23, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f0902: Update for Windows 7 for x64-based Systems (KB2786081).
13-09-2013 18:55:23, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f0902: Security Update for Windows 7 for x64-based Systems (KB2835364).
13-09-2013 18:55:23, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f0902: Security Update for Windows 7 for x64-based Systems (KB2705219).
13-09-2013 18:55:23, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f0902: Security Update for Windows 7 for x64-based Systems (KB2653956).
11-09-2013 09:54:36, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR1.
11-09-2013 09:28:40, Error: Service Control Manager [7034] - The HPWMISVC service terminated unexpectedly. It has done this 1 time(s).
11-09-2013 09:24:40, Error: Service Control Manager [7034] - The HP Software Framework Service service terminated unexpectedly. It has done this 1 time(s).
.
==== End Of File ===========================

AdvancedSetup · September 13, 2013

I don't see anything obvious related to any type of malware (would require deeper scans to locate if something were going on)

I see that Bing from Microsoft was installed (nothing wrong with it but if you don't use it you might want to remove it. No since installing something like that if you don't use it)

Now on the other hand the Event Logs do show that some Microsoft updates are not working. You should reboot the computer and try to get those items resolved.

Also make sure the HP Framework stops crashing. It may require an update from HP.

==== Event Viewer Messages From Past Week ========
.
13-09-2013 18:55:23, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f0902: Update for Windows 7 for x64-based Systems (KB2808679).
13-09-2013 18:55:23, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f0902: Update for Windows 7 for x64-based Systems (KB2799926).
13-09-2013 18:55:23, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f0902: Update for Windows 7 for x64-based Systems (KB2786081).
13-09-2013 18:55:23, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f0902: Security Update for Windows 7 for x64-based Systems (KB2835364).
13-09-2013 18:55:23, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f0902: Security Update for Windows 7 for x64-based Systems (KB2705219).
13-09-2013 18:55:23, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800f0902: Security Update for Windows 7 for x64-based Systems (KB2653956).
11-09-2013 09:54:36, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR1.
11-09-2013 09:28:40, Error: Service Control Manager [7034] - The HPWMISVC service terminated unexpectedly. It has done this 1 time(s).
11-09-2013 09:24:40, Error: Service Control Manager [7034] - The HP Software Framework Service service terminated unexpectedly. It has done this 1 time(s).
.
==== End Of File ===========================

Also make sure you have some type of backup going to backup all your personal data such as pictures and documents.

Let me know if there is anything else I can assist you with then before we close up here.

Thanks

Aishwarya · September 14, 2013

Does reformatting take care of all the issues or are there still chances of some deep rooted malware?

Would you rather that we ran some more scans to be completely sure or Can it be safely assumed that my laptop is all cleaned up now?

The laptop seems to be working fine as of now.

Also is it necessary to have both Anti Malware and Anti Virus? or is one sufficient? Which is better?

AdvancedSetup · September 14, 2013

Our product is not an antivirus product it is an anti-malware product and yes you do need an antivirus program. We augment your antivirus if using the Pro version. We go for the 0-day threats that many antivirus programs miss on a daily basis. Currently the good thing about our product is that it comes with a lifetime license for use on a Consumer home computer.

How Windows was reinstalled would determine how safe it is. Removing the partition and creating a new one and then installing Windows would remove all infections. Simply formatting or reinstalling over the top could potentially leave some types of infection in place.

As Java seems to get exploited on a regular basis I advise not using Java if possible but to at least disable java in your web browsers
How do I disable Java in my web browser? - Disable Java

A lot of reading here but if you take the time to read a bit of it you'll see why/how infections and general damage are so easily inflicted on the computer. There is also advice on how to prevent it and keep the system working well. Don't forget about good, solid backups of your data to an external drive that is not connected except when backing up your data. If you leave a backup drive connected and you do get infected it can easily damage, encrypt, delete, or corrupt your backups as well and then you'd lose all data.
Nothing is 100% bulletproof but with a little bit of education you can certainly swing things in your favor.

If you're not currently using Malwarebytes PRO then you may want to consider purchasing the product which can also help greatly reduce the risk of a future infection.

Aishwarya · September 16, 2013

Oki Thanks! Will keep all your inputs in mind.

Also will buy the Pro Version of MBAM.

If there are any other other tips you would like to share let me know otherwise I suppose we are good to close the topic.

Thank you very much for all your help and inputs. Really appreciate your assistance and efforts.

I wish you good luck!

Aishwarya

AdvancedSetup · September 16, 2013

I suppose the only other item might be to look into possibly using Firefox with NoScript and AdBlock Plus as that is a very powerful combination to thwart continued attacks as it blocks all sorts of operations by default. Many users find it difficult to understand or to train the settings but if you take the time and are patient I think you'll find yourself asking how you ever lived without it, I know I do.

Take care

Aishwarya · September 18, 2013

Have downloaded Firefox.

So should I uninstall Interner Explorer?

Also how often should i run the MBAM scan? Or can it be scheduled to run periodic scan on its own?

AdvancedSetup · September 18, 2013

No, don't touch Internet Explorer. You may find that on special instances you want to use IE

Do you have the paid Pro version of MBAM or the Free version?

The paid Pro version allows it to be fully automated with silent updating and scanning. The free version requires manual updating

Database updates should be done at least twice a day - myself I recommend probably to have it check every 4 hours for updates and then depending on your computer usage and browsing habits maybe do a Quick Scan daily or once a week.

Frequent messages of malicious websites being blocked/Laptop hanging/ freezing.

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