malwarebytes locks up before completing scan

[bonz]

I can not get all the way through a scan. It locks my computer up.

Here are the results from dds.com

Any help would be appreciated.

 

 

DDS (Ver_2012-11-20.01) - NTFS_x86 

Internet Explorer: 7.0.6000.16757  BrowserJavaVersion: 10.9.2

Run by Jim at 13:00:17 on 2013-08-22

Microsoft® Windows Vista™ Home Premium   6.0.6000.0.1252.1.1033.18.3582.2167 [GMT -4:00]

.

.

============== Running Processes ================

.

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\atiesrxx.exe

C:\Windows\system32\SLsvc.exe

C:\Windows\system32\atieclxx.exe

c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

c:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\taskeng.exe

C:\Windows\system32\taskeng.exe

C:\Program Files\Google\Update\GoogleUpdate.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Autodesk\Content Service\Connect.Service.ContentService.exe

C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Common Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinService.exe

C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe

c:\Program Files\Common Files\LightScribe\LSSrvc.exe

C:\Windows\system32\SearchIndexer.exe

C:\Windows\system32\DRIVERS\xaudio.exe

C:\Windows\system32\UI0Detect.exe

C:\Windows\system32\WUDFHost.exe

C:\Windows\System32\mobsync.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Program Files\Mozilla Thunderbird\thunderbird.exe

C:\Users\Jim\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Jim\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Jim\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Windows\system32\NOTEPAD.EXE

C:\Windows\system32\NOTEPAD.EXE

C:\Users\Jim\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k rpcss

C:\Windows\System32\svchost.exe -k secsvcs

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Windows\System32\svchost.exe -k HPZ12

C:\Windows\System32\svchost.exe -k HPZ12

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Windows\system32\svchost.exe -k imgsvc

C:\Windows\System32\svchost.exe -k WerSvcGroup

.

============== Pseudo HJT Report ===============

.

uProxyServer = hxxp=127.0.0.1:6092

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: <No Name>: {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - c:\program files\common files\symantec shared\coshared\browser\1.0\NppBHO.dll

BHO: DivX Plus Web Player HTML5 <video>: {326E768D-4182-46FD-9C16-1449A49795F4} - c:\program files\divx\divx plus web player\ie\divxhtml5\DivXHTML5.dll

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll

TB: Show Norton Toolbar: {90222687-F593-4738-B738-FBEE9C7B26DF} - c:\program files\common files\symantec shared\coshared\browser\1.0\UIBHO.dll

mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript

mRun: [startCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun

IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}

TCP: Interfaces\{3B5BA630-5336-440C-8A5F-C9CAEB6C4016} : NameServer = 68.87.77.134,68.87.72.134

Notify: igfxcui - igfxdev.dll

LSA: Security Packages =  kerberos msv1_0 schannel wdigest tspkg

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\users\jim\appdata\roaming\mozilla\firefox\profiles\5xs4q19a.default\

FF - prefs.js: browser.search.selectedEngine - MixiDJ V4 Customized Web Search

FF - prefs.js: network.proxy.http - 127.0.0.1

FF - prefs.js: network.proxy.http_port - 6092

FF - prefs.js: network.proxy.type - 0

FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll

FF - plugin: c:\program files\divx\divx ovs helper\npovshelper.dll

FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll

FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll

FF - plugin: c:\program files\google\update\1.3.21.123\npGoogleUpdate3.dll

FF - plugin: c:\program files\google\update\1.3.21.135\npGoogleUpdate3.dll

FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll

FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll

FF - plugin: c:\program files\microsoft silverlight\5.1.10516.0\npctrlui.dll

FF - plugin: c:\users\jim\appdata\local\google\update\1.3.21.135\npGoogleUpdate3.dll

FF - plugin: c:\windows\system32\npDeployJava1.dll

FF - plugin: c:\windows\system32\npmproxy.dll

.

============= SERVICES / DRIVERS ===============

.

R2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2010-11-25 176128]

R2 Autodesk Content Service;Autodesk Content Service;c:\program files\autodesk\content service\Connect.Service.ContentService.exe [2012-1-31 19232]

R2 DQLWinService;DQLWinService;c:\program files\common files\intel\inteldh\nms\adpplugins\DQLWinService.exe [2006-9-3 208896]

R2 SSPORT;SSPORT;c:\windows\system32\drivers\SSPORT.SYS [2007-2-6 5120]

R3 nusbhost;Network USB Host Controller;c:\windows\system32\drivers\nusbhst.sys [2009-5-11 13824]

R3 NUSBHUB;Network USB Root Hub;c:\windows\system32\drivers\nusbhub.sys [2009-5-11 35840]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 IntelDHSvcConf;Intel DH Service;c:\program files\intel\inteldh\intel media server\tools\IntelDHSvcConf.exe [2006-5-10 29696]

S3 BrYNSvc;BrYNSvc;c:\program files\browny02\BrYNSvc.exe [2011-3-7 245760]

S3 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\symantec\defini~1\symcdata\idsdefs\20061025.029\IDSvix86.sys [2006-12-9 202872]

S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2013-8-22 40776]

S3 MCLServiceATL;Intel® Application Tracker;c:\program files\intel\inteldh\intel media server\shells\MCLServiceATL.exe [2006-9-11 167936]

S3 MotioninJoyXFilter;MotioninJoy Virtual Xinput device Filter Driver;c:\windows\system32\drivers\MijXfilt.sys [2012-2-16 97552]

S3 NUSBCMP;Network USB Composite Device;c:\windows\system32\drivers\nusbcmp.sys [2009-5-11 14336]

S3 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-12-9 1174152]

S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

S4 atashost;WebEx Service Host for Support Center;"c:\windows\system32\atashost.exe" --> c:\windows\system32\atashost.exe [?]

S4 ComodoBackupService;ComodoBackupService;c:\program files\comodo\backup\CmdBkSvc.exe [2009-6-23 832512]

S4 SAiAdmin;SAiAdmin;c:\windows\system32\SAiAdmin.exe [2011-9-27 65536]

S4 SAiDownloaderVista;SAiDownloaderVista;c:\windows\system32\SAiDownloaderVista.exe [2011-9-27 77824]

S4 Webcam Corp. Service Starter;Webcam Corp. Service Starter;c:\program files\webcam\netcamctr1\dogsvc.exe [2007-12-5 189440]

.

=============== File Associations ===============

.

FileExt: .scr: AutoCADScriptFile="c:\windows\system32\NOTEPAD.EXE" "%1"

.js: <filetype is not registered>

.

=============== Created Last 30 ================

.

2013-08-22 14:46:49 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

.

==================== Find3M  ====================

.

.

============= FINISH: 13:00:34.16 ===============

 

 

 

 

 

 

 

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft® Windows Vista™ Home Premium 

Boot Device: \Device\HarddiskVolume1

Install Date: 12/23/2006 10:38:41 AM

System Uptime: 8/22/2013 12:21:41 PM (1 hours ago)

.

Motherboard: ASUSTek Computer INC. |  | LEONITE

Processor: Intel® Pentium® D CPU 2.80GHz | Socket 775 | 2800/200mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 227 GiB total, 101.055 GiB free.

D: is FIXED (NTFS) - 6 GiB total, 0.877 GiB free.

E: is CDROM ()

F: is Removable

H: is Removable

I: is Removable

J: is Removable

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP2254: 8/13/2013 12:00:02 AM - Scheduled Checkpoint

RP2255: 8/14/2013 12:00:01 AM - Scheduled Checkpoint

RP2256: 8/15/2013 12:00:03 AM - Scheduled Checkpoint

RP2257: 8/16/2013 - Scheduled Checkpoint

RP2258: 8/17/2013 12:00:01 AM - Scheduled Checkpoint

RP2259: 8/18/2013 - Scheduled Checkpoint

RP2260: 8/19/2013 12:00:01 AM - Scheduled Checkpoint

RP2261: 8/20/2013 12:00:01 AM - Scheduled Checkpoint

RP2262: 8/21/2013 12:00:03 AM - Scheduled Checkpoint

RP2263: 8/22/2013 12:38:07 AM - Scheduled Checkpoint

.

==== Installed Programs ======================

.

32 Bit HP CIO Components Installer

A2MCSetup

Acrobat.com

Adobe AIR

Adobe Anchor Service CS3

Adobe Asset Services CS3

Adobe Bridge CS3

Adobe Bridge Start Meeting

Adobe Camera Raw 4.0

Adobe CMaps

Adobe Color - Photoshop Specific

Adobe Color Common Settings

Adobe Color EU Extra Settings

Adobe Color JA Extra Settings

Adobe Color NA Recommended Settings

Adobe Default Language CS3

Adobe Device Central CS3

Adobe Dreamweaver CS3

Adobe ExtendScript Toolkit 2

Adobe Extension Manager CS3

Adobe Flash Player 10 ActiveX

Adobe Flash Player 10 Plugin

Adobe Fonts All

Adobe Help Viewer CS3

Adobe Illustrator CS3

Adobe Linguistics CS3

Adobe PDF Library Files

Adobe Photoshop CS3

Adobe Reader 9.5.4

Adobe Setup

Adobe Stock Photos CS3

Adobe SVG Viewer 3.0

Adobe Type Support

Adobe Update Manager CS3

Adobe Version Cue CS3 Client

Adobe WinSoft Linguistics Plugin

Adobe XMP Panels CS3

AppCore

Apple Application Support

Apple Mobile Device Support

Apple Software Update

ArtCAM 2008

ArtCAM Demo 2009

ATI Catalyst Install Manager

AutoCAD 2007 - English

AutoCAD 2013 - English

AutoCAD 2013 Language Pack - English

AutoCAD 2013 Language Pack – Polski (Polish)

AutoCAD 2013 – Polski (Polish)

Autodesk Content Service

Autodesk Content Service Language Pack

Autodesk DWF Viewer

Autodesk Inventor Fusion 2013

Autodesk Inventor Fusion plug-in for AutoCAD 2013

Autodesk Material Library 2013

Autodesk Material Library Base Resolution Image Library 2013

Autodesk Sync

AV

Bonjour

Catalyst Control Center - Branding

Catalyst Control Center Graphics Previews Common

Catalyst Control Center InstallProxy

Catalyst Control Center Localization All

ccc-core-static

ccc-utility

CCC Help Chinese Standard

CCC Help Chinese Traditional

CCC Help Czech

CCC Help Danish

CCC Help Dutch

CCC Help English

CCC Help Finnish

CCC Help French

CCC Help German

CCC Help Greek

CCC Help Hungarian

CCC Help Italian

CCC Help Japanese

CCC Help Korean

CCC Help Norwegian

CCC Help Polish

CCC Help Portuguese

CCC Help Russian

CCC Help Spanish

CCC Help Swedish

CCC Help Thai

CCC Help Turkish

ccCommon

Comodo BackUp

Crystal Reports XI Release 2

Delcam Exchange540103 (remove only)

DivX Setup

Dodatek Autodesk Inventor Fusion dla programu AutoCAD 2013

Dodatek Autodesk Inventor Fusion Language Pack dla programu AutoCAD 2013

Drawing Tabs

FileZilla Client 3.1.0.1

Google Chrome

Google Earth Plug-in

Google Update Helper

HL-2240

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

HP Customer Experience Enhancements

HP Customer Feedback

HP Easy Setup - Core

Intel® Graphics Media Accelerator Driver

Intel® Matrix Storage Manager

Intel® Viiv™ Software

iPod PC Transfer 5.7

iTunes

Java 7 Update 6

Java 7 Update 9

Java Auto Updater

Java 6 Update 29

Java SE Runtime Environment 6

LightScribe  1.4.124.1

LiveUpdate 3.2 (Symantec Corporation)

Macromedia Extension Manager

Macromedia Flash Player 8

Magic ISO Maker v5.4 (build 0239)

Magic ISO Maker v5.5 (build 0281)

Malwarebytes Anti-Malware version 1.75.0.1300

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 4 Client Profile

Microsoft .NET Framework 4 Extended

Microsoft Office Excel MUI (English) 2007

Microsoft Office Home and Student 2007

Microsoft Office OneNote Home and Student 2007

Microsoft Office OneNote MUI (English) 2007

Microsoft Office OneNoteHomeStudent 2007

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Word MUI (English) 2007

Microsoft Silverlight

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219

Microsoft Works

Mozilla Firefox 8.0 (x86 en-US)

Mozilla Maintenance Service

Mozilla Thunderbird 17.0.8 (x86 en-US)

MSRedist

MSXML 4.0 SP2 (KB927978)

MSXML 4.0 SP2 (KB936181)

MSXML 4.0 SP2 (KB941833)

Net-Vision Network Camera

NetCamCenter Single Camera Version

Norton Confidential Browser Component

Norton Confidential Web Protection Component

Norton Internet Security

Norton Internet Security (Symantec Corporation)

Norton Protection Center

Octoshape add-in for Adobe Flash Player

PDF Settings

Python 2.4.3

QuickTime

Realtek High Definition Audio Driver

Roxio Creator Audio

Roxio Creator Basic v9

Roxio Creator Copy

Roxio Creator Data

Roxio Creator EasyArchive

Roxio Creator Tools

Roxio Express Labeler 3

SAi Production Suite

Samsung ML-2010 Series

SHARP AR-208 Series MFP Driver

Soft Data Fax Modem with SmartCP

Spelling Dictionaries Support For Adobe Reader 9

Spybot - Search & Destroy 1.2

SymNet

The E2 Shop System 6.0

The E2 Shop System 7.0

The E2 Shop System 7.2

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Extended (KB2468871)

VC80CRTRedist - 8.0.50727.6195

VCarve Pro 6.0

VCarve Pro Trial Edition 7.0

Vectric Shell Extensions 1.2

WinRAR archiver

Wow Web Stats Client v3.0

Yahoo! Detect

.

==== Event Viewer Messages From Past Week ========

.

8/22/2013 9:08:56 AM, Error: EventLog [6008]  - The previous system shutdown at 9:04:42 AM on 8/22/2013 was unexpected.

8/22/2013 8:23:42 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}

8/22/2013 8:22:30 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

8/22/2013 8:22:25 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}

8/22/2013 8:22:21 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

8/22/2013 8:22:13 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}

8/22/2013 8:21:58 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service TermService with arguments "" in order to run the server: {F9A874B6-F8A8-4D73-B5A8-AB610816828B}

8/22/2013 8:21:58 AM, Error: LSM [1048]  - Terminal Service start failed. The relevant status code was This service cannot be started in Safe Mode .

8/22/2013 12:22:10 PM, Error: Print [19]  - The print spooler failed to share printer Samsung ML-2010 Series with shared resource name Samsung ML-2010 Series. Error 2114. The printer cannot be used by others on the network.

8/22/2013 12:22:03 PM, Error: EventLog [6008]  - The previous system shutdown at 12:19:04 PM on 8/22/2013 was unexpected.

8/22/2013 10:58:18 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}

8/22/2013 10:58:18 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}

8/22/2013 10:57:38 AM, Error: EventLog [6008]  - The previous system shutdown at 10:53:00 AM on 8/22/2013 was unexpected.

8/22/2013 10:56:10 AM, Error: Ntfs [55]  - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.

8/22/2013 10:19:05 AM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  eeCtrl i8042prt spldr SYMTDI Wanarpv6

8/22/2013 10:19:05 AM, Error: Service Control Manager [7001]  - The Computer Browser service depends on the Server service which failed to start because of the following error:  The dependency service or group failed to start.

8/22/2013 10:02:12 AM, Error: EventLog [6008]  - The previous system shutdown at 9:59:21 AM on 8/22/2013 was unexpected.

8/21/2013 4:11:08 PM, Error: EventLog [6008]  - The previous system shutdown at 3:38:51 PM on 8/21/2013 was unexpected.

8/21/2013 3:13:03 PM, Error: EventLog [6008]  - The previous system shutdown at 2:55:10 PM on 8/21/2013 was unexpected.

8/15/2013 10:38:49 AM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  i8042prt

8/15/2013 10:38:49 AM, Error: Service Control Manager [7000]  - The Parallel port driver service failed to start due to the following error:  The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

8/15/2013 10:38:49 AM, Error: Service Control Manager [7000]  - The DgiVecp service failed to start due to the following error:  The system cannot find the device specified.

.

==== End Of File ===========================

 

[Maniac]

Hello bonz and ! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

• If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
• I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
• Make sure you read all of the instructions and fixes thoroughly before continuing with them.
• Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
• Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
• Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.

Step 1

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

Step 2

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool.
• Click on Delete.
• Confirm each time with Ok.
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the content of that logfile with your next answer.
• You can find the logfile at C:\AdwCleaner[s1].txt as well.

Step 3

Please follow the instructions form this section:

http://forums.malwarebytes.org/index.php?showtopic=10138&page=1entry417944

Step 4

• Launch Malwarebytes' Anti-Malware
• Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
• Go to Scanner tab and select Perform Quick Scan, then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.

In your next reply, post the following log files:

• Junkware Removal Tool log
• AdwCleaner log
• Malwarebytes' Anti-Malware log

[AdvancedSetup]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!