pop ups bottom left on all browsers, blue screens, rootkit....

[agarwaen]

Hi,

I'm having a huge problem with pop ups on all browsers, but even worse, sometimes when the pop up tries to appear, I get a blue screen of death... I'm trying to complete my thesis, time is running out, and I don't know what to do!

I've created a complete mess from my problem, because I somehow came to these forums late... Because I didn't know any better then (I have read your instructions now) I unfortunatelly have already run ComboFix...........

When I try to produce my logs now, dds.com only produces attach.txt and nothing else (yes, dds.txt is checked too, not the dds options though). I suspected I had a rootkit, so I also downloaded Malwarebytes AntiRootkit, which won't scan, even in safe mode, it always says it failed to initialize its database. I did a scan with aswMBR and I'm pasting the log below. Also I attach the attach.txt....

 

 

aswMBR version 0.9.9.1771 Copyright© 2011 AVAST Software
Run date: 2013-08-02 13:01:23
-----------------------------
13:01:23.030 OS Version: Windows x64 6.1.7601 Service Pack 1
13:01:23.030 Number of processors: 4 586 0x2502
13:01:23.030 ComputerName: DV UserName:
13:01:25.745 Initialize success
13:01:51.251 AVAST engine defs: 13080101
13:02:38.363 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
13:02:38.363 Disk 0 Vendor: ST95005620AS SD23 Size: 476940MB BusType: 11
13:02:38.363 Disk 1 \Device\Harddisk1\DR1 -> \Device\0000007b
13:02:38.379 Disk 1 Vendor: RICOH 02 Size: 476940MB BusType: 0
13:02:38.379 Disk 2 \Device\Harddisk2\DR2 -> \Device\0000007c
13:02:38.379 Disk 2 Vendor: RICOH 02 Size: 476940MB BusType: 0
13:02:38.394 Disk 3 \Device\Harddisk3\DR3 -> \Device\0000007d
13:02:38.394 Disk 3 Vendor: RICOH 02 Size: 476940MB BusType: 0
13:02:38.394 Disk 0 MBR read successfully
13:02:38.410 Disk 0 MBR scan
13:02:38.410 Disk 0 Windows 7 default MBR code
13:02:38.410 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 21525 MB offset 2048
13:02:38.425 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 44085248
13:02:38.425 Disk 0 Partition 2 **INFECTED** MBR:Rovnix-A [Rtk]
13:02:38.441 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 128018 MB offset 44290048
13:02:38.441 Disk 0 Partition - 00 05 Extended 327296 MB offset 306470912
13:02:38.457 Disk 0 Partition 4 00 07 HPFS/NTFS NTFS 327295 MB offset 306472960
13:02:38.457 Disk 0 MBR [sST] **ROOTKIT**
13:02:38.457 Scan finished successfully
13:02:45.757 Disk 0 MBR has been saved successfully to "D:\Users\Don\Desktop\MBR.dat"
13:02:45.757 The log file has been saved successfully to "D:\Users\Don\Desktop\aswMBR.txt"

attach.zip

[Maniac]

Hello agarwaen and ! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

• If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
• I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
• Make sure you read all of the instructions and fixes thoroughly before continuing with them.
• Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
• Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
• Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
• One or more of the identified infections is related to a nasty rootkit component which is difficult to remove. Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

  If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums from a CLEAN COMPUTER. You should consider them to be compromised. You should change each password by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connecting again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

  Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, delete the partition, reformat and reinstall the Operating System.

  Please read:

  • When should I re-format? How should I reinstall?
  • Help: I Got Hacked. Now What Do I Do?
  • Where to draw the line? When to recommend a format and reinstall?
  Should you decide not to follow this advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. If you wish to proceed, disinfection will require more time and more advanced tools.

  Please let us know how you would like to proceed.

[agarwaen]

Hi, I just got back,

 

1. I changed all critical passwords from a friend's laptop

2. I requested new credit cards

 

Unfortunately I just can not erase everything from my laptop right now, I'm doing my thesis and I'm really pressed for time, I've got to keep working with it, although I won't use it for any internet transactions or logging in anywhere... If I also set up an Ubuntu partition for logging in to sites shouldn't I be safe?

 

So your help in at least removing the banners would be welcome... you see, many times when one of these pop ups tries to show up, I suddenly get a blues screen of death.... Please instruct me further...

[Maniac]

If I also set up an Ubuntu partition for logging in to sites shouldn't I be safe?

Yes, you should.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select English as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Select English as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

• • Startup Repair

    System Restore

    Windows Complete PC Restore

    Windows Memory Diagnostic Tool

    Command Prompt

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

  Note: Replace letter e with the drive letter of your flash drive.

• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[AdvancedSetup]

Are you still with us?

[AdvancedSetup]

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