im infected with backdoor win32/fyloski.a please help

[wp6890]

# AdwCleaner v2.306 - Logfile created 07/26/2013 at 05:58:11
# Updated 19/07/2013 by Xplode
# Operating system : Windows 8  (64 bits)
# User : wpeterson - WP6890
# Boot Mode : Normal
# Running from : C:\Users\wpeterson\Downloads\adwcleaner.exe
# Option [Delete]


***** [services] *****


***** [Files / Folders] *****

Folder Deleted : C:\Users\wpeterson\AppData\Roaming\Mozilla\Firefox\Profiles\cvgajcdv.default\jetpack

***** [Registry] *****


***** [internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16442

[OK] Registry is clean.

-\\ Mozilla Firefox v22.0 (en-US)

File : C:\Users\wpeterson\AppData\Roaming\Mozilla\Firefox\Profiles\cvgajcdv.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v28.0.1500.72

File : C:\Users\wpeterson\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[s1].txt - [901 octets] - [26/07/2013 05:58:11]

########## EOF - C:\AdwCleaner[s1].txt - [960 octets] ##########
 

[wp6890]

 Results of screen317's Security Check version 0.99.71  
   x64 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:``````````````
 Windows Security Center service is not running! This report may not be accurate!
 Windows Firewall Enabled!  
Windows Defender   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Adobe Flash Player     11.7.700.224  
 Mozilla Firefox (22.0)
 Google Chrome 28.0.1500.72  
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````
 

[wp6890]

How do i fix the windows defender

it says in a error message when i try to start windows defender

"Couldn't start the windows defender service

the service did not respond to the start or control request in a timely fashion"

and there was a error code of 0x8007041d

[Psychotic]

ESET Services Repair

Download ESET services repair from here and save the file to your desktop.

Run it by right click --> "run as administrator".

After the tool is finished, reboot.

[wp6890]

it did not work windows defender says it wont start and gives me a error code of 0x80070426 and the service has changed its name to $(Brand Name) and the path to the excutable changed from the default for windows defender to C:\windows\system32\svchost.exe -k secsvcs and i tried to change it back to the default for windows defender but it keeps changing back to the svchost.exe

[Psychotic]

Scan with Farbar´s Service Scanner

Please download Farbar Service Scanner and run it on the computer with the issue.

• Make sure the following options are checked:
  
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
    
    
    

  
  [*]Press "Scan". [*]It will create a log (FSS.txt) in the same directory the tool is run. [*]Please copy and paste the log to your reply.
  

[wp6890]

Farbar Service Scanner Version: 26-07-2013
Ran by wpeterson (administrator) on 30-07-2013 at 03:19:31
Running from "C:\Users\wpeterson\Desktop"
Microsoft Windows 8  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend: "%SystemRoot%\System32\svchost.exe -k secsvcs".


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MsMpEng.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

[wp6890]

should i reinstall windows

[Psychotic]

Not yet!

 

Download and extract the attached MpsSvc.zip to your desktop.

Run MpsSvc.reg by double click, confirm the messages and reboot afterwards.

 

Then create and post a new fss log.

 

 

MpsSvc.zip

[wp6890]

Farbar Service Scanner Version: 26-07-2013
Ran by wpeterson (administrator) on 30-07-2013 at 16:50:26
Running from "C:\Users\wpeterson\Desktop"
Microsoft Windows 8  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend: "%SystemRoot%\System32\svchost.exe -k secsvcs".


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MsMpEng.exe => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

[Psychotic]

Refresh your windows installation following these instructions: http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc

 

Select Refresh your PC without affecting your files.

[wp6890]

i ran fss again to see if any thing is wrong

is normal with the md5 or is there something wrong

 

 

 

 

 

Farbar Service Scanner Version: 26-07-2013
Ran by wpeterson (administrator) on 31-07-2013 at 19:37:52
Running from "C:\Users\wpeterson\Downloads"
Microsoft Windows 8  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll
[2012-07-25 19:00] - [2012-07-25 22:05] - 0718848 ____A (Microsoft Corporation) 407F85D5387EDBB665A7969DF4D4712B

C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll
[2013-02-08 08:16] - [2013-02-08 08:16] - 3340288 ____A (Microsoft Corporation) 270282F9357AB356300AD9DB9F0FD665

C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MsMpEng.exe => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

[Psychotic]

Everything is fine. Let´s do a final check:

 

 

Scan with ESET Online Scan

Please go to here to run the online scannner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Click Start
• Make sure that the option Remove found threats is unticked
• Click on Advanced Settings and ensure these options are ticked:
  • Scan for potentially unwanted applications
• Scan for potentially unsafe applications
• Enable Anti-Stealth Technology

[*]Click Scan[*]Wait for the scan to finish[*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.

[wp6890]

C:\Program Files (x86)\Dell Backup and Recovery\Components\DBRUpdate\hstart.exe    a variant of Win32/HiddenStart.A application
 

[Psychotic]

Please note: Due to the fact that I´ll get married tomorrow, I cannot reply until Monday evening. Please be patient with me.

 

 

Then we can do the cleanup - if you are facing any issues, report that immediately.

Delete junk with adwCleaner


Please download AdwCleaner to your desktop.

• Run adwcleaner.exe.
• Hit delete.
• When the run is finished, it will open up a text file.
• Please post its contents within your next reply.
• You´ll find the log file at C:\AdwCleaner[s1].txt also.
  

SecurityCheck

Please download SecurityCheck: LINK1 LINK2

• Save it to your desktop, start it and follow the instructions in the window.
• After the scan finished the (checkup.txt) will open. Copy its content to your thread.
  

[Psychotic]

Are you still with us?

[wp6890]

Sorry i was busy

here is the logs

 

also congrats on the wedding

 

 

# AdwCleaner v2.306 - Logfile created 08/06/2013 at 04:21:15
# Updated 19/07/2013 by Xplode
# Operating system : Windows 8  (64 bits)
# User : wpeterson - WP6890
# Boot Mode : Normal
# Running from : C:\Users\wpeterson\Downloads\adwcleaner(1).exe
# Option [Delete]


***** [services] *****


***** [Files / Folders] *****


***** [Registry] *****


***** [internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16537

[OK] Registry is clean.

-\\ Mozilla Firefox v22.0 (en-US)

File : C:\Users\wpeterson\AppData\Roaming\Mozilla\Firefox\Profiles\i28iodib.default\prefs.js

[OK] File is clean.

*************************

AdwCleaner[s1].txt - [299 octets] - [03/08/2013 00:16:38]
AdwCleaner[s2].txt - [715 octets] - [06/08/2013 04:21:15]

########## EOF - C:\AdwCleaner[s2].txt - [774 octets] ##########
 

[wp6890]

 Results of screen317's Security Check version 0.99.71  
   x64 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Windows Defender   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 25  
 Adobe Flash Player     11.8.800.94  
 Mozilla Firefox (22.0)
````````Process Check: objlist.exe by Laurent````````  
 Windows Defender MSMpEng.exe
 Windows Defender MsMpEng.exe   
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````
 

[Psychotic]

Then your system is all clean now!

 

 

Uninstall our tools using delfix

Please follow these steps in order:

1. In the case we used Defogger to turn off your CD emulation software. You can start it again and use the Enable button.
2. In the case we used Combofix. Deactivate your antivirus software once more, then rename the combofix.exe to uninstall.exe and run it one last time. You shall be noted that Combofix has been removed.
3. In any case please download delfix to your desktop.
   
   • Close all other programms and start delfix.
   • Please check all the boxes and run the tool.
   • delfix will now delete all found traces of our removal process
     

[*] If there is still something left please delete it manualy.

 

 

 

 

How to protect yourself

• System Updates
  Beeing up to date is very important. Please be sure to activate automatic updates in your control panel.
  Windows XP | Windows Vista |
  Windows 7 | windows 8
• Protection
  What you need is one (not more) good virus scanner with backgroud protection. Additionally I recommend a special malwarescanner that you run from time to time.
  Personally I am using the avast! Antivirus Free Edition and Malwarebytes Anti-Malware. They offer you good protection for free use. But please remember: You get only the full protection if you use the payed versions of your security software.
• Up to date Software
  Stay up to date with all the programs you use. Some of those really have to have an eye on are: your browser(s) including add-ons and plug-ins, Java, Flash Player, your virus scanner, and basically every software you use often. These link may help you to check:
  
  • Secunia Online Software Inspector - Checks if your software has updates available.
  • Filehippo Update Checkere - This tool also scans your computer for outdated software.
  • Mozilla: Check your plugins - The webpage will tell you if you have outdated plugins in your Firefox browser.
    

  [*] Backups
  There are chances for an emergency every day. So be prepared. Back up your data on a regular basis. If you burn it to DVDs from time to time, use a cloud-drive or a professional network backup system is your choice. [*] Brains
  It's no joke! You really need one of those things. It is very important not just to click anywhere it is colored or flashing while you surfing on the web. Do not click an OK button on any popping window without reading what it says. While installing software always choose the custom mode, read what those windows says and uncheck adware that will be installed along the software you want.
  

[AdvancedSetup]

Glad we could help.

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